Digital Downloads ‑ Filemonk
Sell digital downloads & digital products in 3 quick steps
Rating
4.9
feedback
348
chart
#369
All reviews
Review RSS Feed
July 19, 2024
I've tried other digital product apps for Shopify, but this one is my favorite. The interface is decently easy to use, and I've had no issues with any of its features. Seems to be doing exactly what it says it'll do. Support is also very responsive and helpful.
July 18, 2024
Very helpful customer service. Pretty easy to manage app!
Thank you for your kind words! We're happy to know that Filemonk is easy to manage and we could help set up the app. We wish you the best for your store. :) - Sneha / Merchant Success
July 17, 2024
Me encanta esta aplicación, soy nueva vendiendo productos digitales y me ayudaron con el early stage program para tener los beneficios de un plan a un menor costo. Todo el proceso para que mis clientes descarguen el archivo es muy fácil y amigable. Estoy muy contenta de haber encontrado esta aplicación
June 30, 2024
very good
Thank you for the review. So glad to know that Filemonk is easy to use. We're always here to help. :) - Sneha / Merchant Success
June 26, 2024
Really great so far and fantastic customer service!
Thank you so much for your kind words :) We're glad our Merchant success team was able to help you out. Please feel free to reach out for anything else, we're here to help! - Anaam / Merchant Success Lead
June 3, 2024
Easy to use. Great customer service! Just wish it was a little cheaper since shopify is pricy (for my budget) to begin with. But I was given a discount so that was super helpful!
May 27, 2024
I've been using Filemonk for a few months now and it's been running quite smoothly. All my initial setup issues were resolved very promptly by their customer service representative Sneha. I needed to view 50 products instead of 20 and they were able to change the default through their back end specially for my requirement. Also I needed my products in a particular sequence and this was also customised for me ftom their back end team. All in all I am very happy with their product and especially Sneha's help has been tremendous. Thank you.
Thank you so much for your kind words! I'm happy I could help set up the app and our team could customize it as per your requirements. I wish you the best! We're here to help anytime. - Sneha / Merchant Success Lead
May 23, 2024
Filemonk and their team truly are amazing! We have had to message in a few times for help setting up our codes on a new store, and each time, Sandesh or Anaam was right there to help! They both had great communication, customer service and were always up to speed on what was needed. Sandesh has gone above and beyond! He has helped with our testing phase and so much more! I would highly recommend them to anyone! Best customer service! Sandesh can fix almost any issue, truly listens to your company's needs, follows up on all changes, and is very fast to act!
May 15, 2024
Great product and great service. Sneha in support was prompt to respond my our queries and was able to help us resolve our problem quickly
July 19, 2025
The app has worked great for me with no issues in the year I have used it. Easy to set up and manage - I started with the free plan but soon wanted the added features so I upgraded a few months ago. I would recommend this app for any shop selling digital products. UPDATE July 2025 - I've been so impressed with Filemonk—especially the customer service. I recently reached out to ask about a feature that would allow me to sell both digital and physical items without auto-fulfilling physical orders. Hassan went above and beyond! Not only did he clearly explain how to enable the feature, but he also created a test order and sent me detailed screenshots to walk me through the process. The communication was excellent, and the support was truly next level. This feature alone kept me as a customer—huge thanks to Hassan and the team!
Thank you so much for the review! Glad to know Filemonk has been easy to set up and sell your digital products. I wish you the best for your business. - Sneha / Merchant Success Lead
April 29, 2024
A file delivery that works very well and customer service from a team who are very helpful, and will bend over backwards to help you!
April 26, 2024
This is the easiest most user friendly app - have had 100% success rate with delivery of PDF downloads and am 100% satisfied with the app - highly recommended.
April 24, 2024
What a fantastic app and great service! Anything that you need help with, they are there for you. It made the transition from another app quick and easy. Highly recommend :-)
April 23, 2024
The entire Filemonk team, and Anaam specifically, are incredibly responsive and helpful! They addressed a problem we were having (of our own creation) with extremely fast turnaround!! The Filemonk app has been easy to use and is a great service for providing our customers with their downloads and easy access to re-download as needed.
April 15, 2024
Great app. I've been using it for 4 months so far to have my digital products delivered and have had no one issue. Pricing is also great