Digital Downloads ‑ Filemonk
Sell digital downloads & digital products in 3 quick steps
Rating
4.9
feedback
348
chart
#369
All reviews
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June 20, 2025
I had an issue where I didn't have something set up properly and Nagaraj stuck with me until it was resolved. Great Support!
Thank you for the kind words! I'm really glad I could stick with you and help get everything set up properly. If you ever need anything else, we are always here to help! Nagaraj | Technical Support Specialist
June 19, 2025
Thank you for your 5 star review! Wishing you the very best with selling your digital files. :) - Sneha / Technical Support Manager
June 17, 2025
Very well integrated into Shopify, with the ability to offer a download per variant. We love it and are building our business on it!
June 13, 2025
June 10, 2025
Wow, thank you Filemonk for making this migration seamless. I had been using another app for 9 years but with changes on their end I needed to find another option. I compared a lot of apps and Filemonk had all the features I needed (unlimited orders, no bandwidth limits, ability to update files and email your customers etc). The interface is very easy to navigate, their support team are incredibly helpful and quick to respond. Very happy with this decision and it was a lot easier to migrate than I thought it would be.
Thank you so much for the thoughtful review! I'm really glad the migration went smoothly and that Filemonk has all the features you needed. It’s great to hear that the transition from your previous app was easier than expected — we’re always here to make things simple and support you whenever needed! Nagaraj | Technical Support Specialist
June 8, 2025
I just installed Filemonk today and started using it for managing my digital products. The app is straightforward and works smoothly. Special thanks to Nagaraj from support for being very helpful and responsive. Highly recommend for anyone selling digital downloads on Shopify!
Thank you so much for the great review! I'm glad I could help you set up your free digital product and that everything is running smoothly. Really happy to hear you're enjoying Filemonk. We're always here to help if you need anything! Nagaraj | Technical Support Specialist
June 6, 2025
I am new to selling digital products, but so far I am happy with my choice of Filemonk. I have found all of the answers to my questions about set up, and the support person I chatted with briefly was very helpful. Will recommend to my other e-commerce buddies.
June 5, 2025
Fast and professional
Thank you for your review! It's great to hear that you had a great experience with our support team. Wishing you the best. We're always here in case of any queries / issues :) - Sneha / Technical Support Specialist
June 2, 2025
The app is easy to use and support for issues or questions is easy and quick. Thank you to Sneha for helping me through DKIM authentication!
June 1, 2025
I love the beginner friendliness of this app. The prices are also a plus & I haven’t received any complaints so far.
May 25, 2025
Je commence à explorer cette application performante et simple à comprendre! Ce qui est génial et qui compte, c'est que vous avez un support parfaitement disponible et très réactif, qui vous assiste sérieusement et qui vous lâche pas! Merci à cette équipe.
June 18, 2025
I have been trying for weeks to get my DKIM verified but without success luckily Nagaraj came on line and because I didn't know how to do what was suggested (despite the information being given clearly) he went and sorted things out for me. Thank you so much. I always find the customer service of Filemonk to be excellent. They never let a problem beat them and help customers sort out problems all the way.
May 16, 2025
The app works seamlessly. Customer service is some of the best I have received. I can't wait to get more products in store to use with this app. If you have tried others and son't like them, look no further. I couldn't be more happy with the integration.
Thank you so much for the wonderful review! I'm really glad to hear that the integration has been seamless for you and that you’re happy with the experience so far. It was great helping you add the download button to the order confirmation email. If you need any further assistance as you add more products, I’m here to help anytime! Nagaraj | Technical Support Specialist
Sept. 6, 2025
This is a great app. It works flawlessly. We had a minor problem, and their team fixed it fast. We at coolmoondesigns.com are extremely happy with the product and the support team is outstanding. I highly recommend this product.
April 30, 2025
I reached out about a couple of issues that I was experiencing today. Vishnu, was so knowledgeable about both of them and helped me quickly and easily. It was a pleasure to learn and have my issues resolved with such ease and attention.
Thank you so much for your awesome review! :) I'm delighted to learn that you find the service helpful and satisfactory. I was glad to help out. We're always open to your questions, concerns, and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist
April 27, 2025
We use Filemonk to send digital instructions for our physical products. It has worked very well for us, and the tech support has been excellent. I’ve been very pleased with the results of this app so far.
Thank you for your feedback! I’m happy to hear that Filemonk is working well for you and that you’re pleased with the support provided, especially with the DKIM authentication help. If you need anything else, we are always here to help! Nagaraj | Technical Support Specialist
April 23, 2025
Top Kundenservice!
Vielen Dank für Ihre freundlichen Worte! :) Ich freue mich sehr, dass Sie mit unserem Service zufrieden sind. Wir haben immer ein offenes Ohr für Ihre Fragen, Anliegen und Ihr Feedback. Wir freuen uns auf Ihre Zusammenarbeit mit Filemonk! – Vishu / Senior Technical Support Specialist
April 20, 2025
Digital Downloads is the perfect solution for selling Digital products online and the customer service is 10/10, I would highly recommend.
Thank you so much for your awesome review! :) I'm very happy to learn that you're satisfied with the app and the service. It was a pleasure for me to help out in migrating your orders and provide assistance. We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist
April 20, 2025
This is a GREAT download app! I started on Shopify using Shopify's Digital Downloads app, but then they stopped updating it and had to search for an alternative. We used Big Digital Downloads, but found most of my customers emails were being filtered, it was hard to resend download links, and then the links began getting blocked as spam. Very annoying! I reached out to Filemonk to check that they used another system for managing the links and getting the downloads to customers. Very impressed, very easy installation and now when a customer doesn't have a download, I can easily copy and paste the tracking link within the order - OMG! SO EASY! - so I don't have to go hunting through the app to find stuff. It's all right there in the customers original order. The only thing that I'd love to see improved is a way to see a product and list of all of its variants with the file name next to them all on one screen. This would allow me to double check on products that have 12+ variants that I've selected the correct file to go with each variant properly. I found it a little clunky at first when working within that type of product. Overall, I'm absolutely delighted with this app and wish I'd switched to it years ago. Thank you for making a great product!