Digital Downloads ‑ Filemonk
Sell digital downloads & digital products on Shopify
Rating
4.9
feedback
376
chart
#2,401
All reviews
Rating Breakdown
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June 26, 2024
Really great so far and fantastic customer service!
Thank you so much for your kind words :) We're glad our Merchant success team was able to help you out. Please feel free to reach out for anything else, we're here to help! - Anaam / Merchant Success Lead
June 26, 2024
Great solution to share files and allows customization!
Thank you so much for leaving a review :) Our team is happy to hear that Filemonk is working out well for you
June 25, 2024
I am loving this app! Sneha has been amazing helping me with setting up the app within my store. It's actually so easy to use. Thank you!
June 21, 2024
June 20, 2024
THIS APP WORKS BEAUTIFULLY! AND THE CUSTOMER SERVICE IS TOP NOTCH! I WAS HAVING ISSUES SETTING SOMETHING UP (TOTALLY MY FAULT) AND I REACHED OUT TO SEE IF THEY COULD HELP ME, SNEHA WENT ABOVE AND BEYOND TO HELP ME WITH MY LITTLE ISSUE. SO FAR THERE ARE NO ISSUES WITH THIS APP. THANK YOU SO MUCH!
June 20, 2024
Very happy so far. They doubled my storage space on the free plan as I am just starting out with digital products and don't want to commit to a subscription yet. Customer service experience was top notch! Would recommend :)
June 17, 2024
I have never done digital sales before and I have had a wonderful first time experience with the help of Sneha from the Filemonk team. The customer service is great. They answer fast and are very friendly and professional. And no matter how many questions I asked she answered them happily. Thank you so much!
June 15, 2024
This app is very easy to use. I've used it for e books and music files, always with perfect results. Highly recommend!
June 4, 2024
Super Service und Hilfsbereitschaft von Prarthana! Gestern habe ich mit ihrer Hilfe eine Testorder in meinem Shopify Store erstellt und es hat wunderbar funktioniert! Vielen lieben Dank nochmal!
June 3, 2024
Easy to use. Great customer service! Just wish it was a little cheaper since shopify is pricy (for my budget) to begin with. But I was given a discount so that was super helpful!
June 3, 2024
excellent customer service. Went above and beyond to help me resolve my issue
May 31, 2024
File monk is a great Add on for your shopify store, if you have a digital product. Is super easy to install and track your orders. They also have a feature where if you change the file of one of your products you can notify to all previous clients. 10/10
Thank you for your review! Glad to know that Filemonk is super easy to use and helps you notify all your previous customers if a digital product is replaced. I wish you the best for your business. :) - Sneha / Merchant Success Lead
May 27, 2024
I've been using Filemonk for a few months now and it's been running quite smoothly. All my initial setup issues were resolved very promptly by their customer service representative Sneha. I needed to view 50 products instead of 20 and they were able to change the default through their back end specially for my requirement. Also I needed my products in a particular sequence and this was also customised for me ftom their back end team. All in all I am very happy with their product and especially Sneha's help has been tremendous. Thank you.
Thank you so much for your kind words! I'm happy I could help set up the app and our team could customize it as per your requirements. I wish you the best! We're here to help anytime. - Sneha / Merchant Success Lead
May 23, 2024
Filemonk and their team truly are amazing! We have had to message in a few times for help setting up our codes on a new store, and each time, Sandesh or Anaam was right there to help! They both had great communication, customer service and were always up to speed on what was needed. Sandesh has gone above and beyond! He has helped with our testing phase and so much more! I would highly recommend them to anyone! Best customer service! Sandesh can fix almost any issue, truly listens to your company's needs, follows up on all changes, and is very fast to act!