Digital Downloads ‑ Filemonk
Sell digital downloads & digital products on Shopify
Rating
4.9
feedback
315
chart
#356
All reviews
Review RSS Feed
Dec. 11, 2024
funciona perfecto!
Gracias por tu maravillosa reseña! Nos alegra saber que Filemonk ayuda a vender productos digitales a los clientes y funciona como se esperaba. Siempre estamos motivados para crear nuevas funciones para la aplicación. Te deseamos lo mejor. Si alguna vez tiene alguna inquietud o enfrenta algún problema, ¡no dude en contactarnos! - Sneha / Merchant Success Team
Dec. 10, 2024
Greatest service for digital downloads. And customer support is fast, polite and concise. Can recommend :)
Thank you for your wonderful review! We're glad to know that you're loving the app and our team was responsive and polite in answering your queries. We wish you the best. :) If you have any issues/ concerns, please do feel free to reach out to us! - Sneha / Merchant Success Team
Dec. 10, 2024
This app is great - I've shopped around looking for the easiest customer experience, and Filemonk is it! Thanks for creating this one!
Thank you for the fantastic review! I’m thrilled to hear that Filemonk is meeting your expectations and providing a seamless customer experience. It was a pleasure assisting you with verifying your account and setting up additional storage under the early-stage program. If you need anything else, just let me know. We’re here to help! - Nagaraj / Technical Support Specialist
Dec. 10, 2024
Works very well, thanks!
Thank you for your review! I'm glad I could share the discounts under the Early Stage Program and help setup the app. I wish you the best in selling digital products to your customers. If you have any concerns/ queries about the app, please do feel free to reach out to us. We're available round the clock! :) - Sneha / Senior Technical Support Specialist
Nov. 26, 2024
デジタルコンテンツ販売には、これ以上ないほど優れたアプリです。 購入後にお客様へ送信される「サンクスメール」と、ダウンロードリンク付きの「ダウンロードメール」が別々に届く仕組みになっており、これがデフォルトではスパムメールに振り分けられることもあり、対応が少し手間でした。 しかし、こちらもカスタマイズが可能で、DNSレコードを変更することで独自ドメインのメールアドレスへ対応できるようになりました。DNSレコードの設定は一見難しそうでしたが、カスタマーサポートの方々が非常に優秀で、日本語でのチャット対応もスムーズ。2日間にわたって丁寧にサポートしていただき、問題なく設定を完了できました。 アプリ自体の機能の素晴らしさだけでなく、サポート体制の手厚さにも驚かされました。デジタルコンテンツ販売が初めての方でも、安心して運営をスタートできるサポートが整っています。安心して導入をおすすめできるサービスです！
素晴らしいレビューをいただきまして誠にありがとうございます！ Filemonk の使いやすさと、顧客に送信されるメールをカスタマイズできる機能を気に入っていただけてうれしいです。この機能を使用して、独自のカスタム電子メールから顧客に電子メールを送信していることを知っておくと便利です。弊社のサポートチームが喜んでセットアップをお手伝いいたします。 他に何か必要な場合は、いつでもここにいます。:) - Sneha / Senior Technical Support Specialist
Nov. 25, 2024
this app has been great and really easy to set up! I love all the features and customizations, like watermarking my files, adding download buttons and links where I want them, etc. The support is also great! They are really friendly and I've received help really quickly, taking care of any issues I've come across. They've also shared links to instructions on what they've done so I'm able to learn how to update things on my own in the future as well. Highly recommend!
Thank you for your wonderful review! We're thrilled to hear that you're enjoying the app's features, including watermarking files and customizing download buttons and links. It's great that our team could assist you quickly and provide helpful instructions to empower you for future updates. If you ever need more support or have questions, just let us know. We’re here to help! 😊 - Nagaraj / Technical Support Specialist
Nov. 25, 2024
Great support, very fast reply and big help. Easy to use app on Shopify well integrated
Thank you for your review! I'm glad we could assist you with your queries. I'm also glad to know you find the app easy to use. We're always here if you need anything else at all! - Sneha / Merchant Success Team
Nov. 22, 2024
I really like this app - I've some very large files that were hard to deal with on other platforms, this has worked great - Quick support and good pricing. Recommended.
Thanks so much for the review! We rolled out a massive upgrade to our upload/storage service earlier this year and I'm really glad that it's working a-okay with large files! Let me know if there's anything else we can help you with. :) -- Sandesh / CEO
Nov. 21, 2024
So far, I've had a great experience with the app. Easy and intuitive to set up. When I had a (very small) issue, customer service (Sandesh) responded quickly and resolved it within hours. I'll come back to update my review once I've had more time using it.
Thanks a ton for writing a review! Super appreciate the kind words and we'd love to see an updated review after all the new changes coming to the app in December :) -- Sandesh / CEO
Nov. 19, 2024
App is amazing and tech support is the best I've received from any apps on the Shopify store. These guys are on the ball, patient, and extremely helpful. I had a few user error snags and it took minuites to figure out. Now the app is running smoothly and my customer are happy!
Thank you so much for your Awesome review! :) It makes me really happy to learn that your customers are happy. It is a pleasure for us to provide help and support. I'm glad to learn that you find our app easy and our support helpful. We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist
Nov. 16, 2024
Had some trouble with customers getting my emails and getting access to my ebook. Contacted support and after giving them access to my shop they did everything for me, inputed all the info I needed, and resolved the ongoing issues I had! Now everything works perfect.
Thank you for the great review! I'm happy to hear everything is working perfectly now. It was my pleasure to assist you with Shopify's App Proxy setting and DKIM authentication for sending digital downloads through your custom email. If you need further assistance, feel free to reach out! - Nagaraj / Technical Support Specialist
Nov. 12, 2024
I am truly impressed by their customer service. The team is incredibly prompt, professional, and knowledgeable. They go above and beyond to be helpful and approachable, making every interaction a pleasant experience. I genuinely appreciate their friendly and caring approach.
Thank you so much for the kind words! I'm thrilled to hear that you had a pleasant experience with our support. It was my pleasure to help with the DKIM authentication to ensure your digital downloads are sent smoothly through your custom email. If you need anything else, don't hesitate to reach out! Nagaraj / Technical Support Specialist
Nov. 7, 2024
So far I've been able to set everything up nice and easy, and if I've been unsure on something, I've been able to go on the live chat and recieve instance help which has been amazing, Anaam helped me with a couple of things and gave me great customer service!
Thank you so much for taking the time to leave a review and for the name mention as well :) It was my pleasure to help you get your DKIM authenticated and glad that your emails are going out from your custom email address now. Please feel free to reach out for anything, we're here to help! -Anaam / Merchant Success Lead
Nov. 3, 2024
Filemonk is doing exactly what we need it to do, deliver digital files to our customers. So far it's perfect, exactly what we needed.
Thank you for your kind words! 😊 We’re thrilled to hear that Filemonk is delivering exactly what you need and meeting your expectations perfectly. If you ever have any questions or need assistance, feel free to reach out—we’re always here to help. Wishing you continued success with your digital deliveries! - Sneha / Senior Technical Support Specialist
Nov. 2, 2024
The app is simple to use and flawless. The one time I had difficulty in use the support staff was quick and thorough. I only wish all apps and their support staff could provide this exceptional level of service and dependability. Thanks be to Filemonk!
Thank you so much for your awesome review! :) Very much appreciated. You're awesome too! It makes me glad to learn that you find the app to be simple to use. It was a pleasure for me to provide help and answer your questions. We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist
Oct. 27, 2024
Very easy set up and easy to use. Makes it easy to sell digital products in your store. Customer service is great with prompt replies.
Thank you for your feedback! I’m glad to hear that you find Filemonk easy to set up and use. Wishing you great success in selling digital products to your customers. It’s great to know that we could assist you and address your queries. If you have any questions or concerns in the future, feel free to reach out—we’re here to help! - Sneha / Senior Technical Support Specialist - Sneha / Senior Technical Support Specialist
Oct. 27, 2024
It's early days for me using the Filemonk app, but so far the app has been quite easy to use. The support team have been very helpful with any questions. I look forward to producing more online courses and materials for my website!
Thank you for your feedback! 😊 We're thrilled to hear that your experience with Filemonk has been smooth so far. It's wonderful to know that our support team has been able to assist you effectively. We’re excited to see the amazing online courses and materials you’ll create for your website! If you ever have any questions or need assistance, we’re always here to help. Wishing you all the best as you continue to grow your digital offerings! - Sneha / Senior Technical Support Specialist
Oct. 24, 2024
This app is incredibly easy to use! From the moment I downloaded it, the setup was straightforward and hassle-free. The interface is clean and intuitive, making it simple to share files with just a few clicks. One of the standout features is how effortlessly it handles large files. Overall, it’s a fantastic tool that I highly recommend for anyone looking for a reliable and user-friendly file-sharing solution!
Thank you for such a glowing review! 😊 We’re thrilled to hear that you’ve found the app easy to use and that the setup was smooth and hassle-free. It’s great to know you’re enjoying the clean interface and seamless handling of large files—that’s exactly the experience we aim to provide! We truly appreciate your recommendation and are here if you ever need assistance. Wishing you continued success with your file-sharing needs! - Sneha / Senior Technical Support Specialist
Oct. 23, 2024
sneha helped us very well, very fast and clear information :)
Thank you for your review! I'm glad I could help link your digital file to a product on your store that your customers receive upon purchase. I wish you the best for your store. We're always here if you need anything else at all. - Sneha / Merchant Success
Oct. 22, 2024
Thank you very much for the customer service's help. The response was very fast and helped me solve all the problems. This APP is definitely the first choice APP for customized artworks.
Thank you for your wonderful review! I'm glad we could help setup your own custom email to send emails to your customers and customize the email template. We wish you the best! We're always here for you! :) - Sneha / Merchant Success