Digital Downloads ‑ Filemonk
Sell digital downloads & digital products on Shopify
Rating
4.9
feedback
315
chart
#356
All reviews
Review RSS Feed
Jan. 12, 2025
Excellent real time help by Shashi. Problem solved for new Shopify store owner Kilbaha Education.
Thank you for your review! I'm glad you're liking Filemonk and it helps you sell your digital products easily through files stored in Dropbox. We wish you the best! We're always here for you! :) - Sneha / Merchant Success
Oct. 17, 2024
Excellent customer service- even at 1:30am!
Thank you so much for your kind words! I'm glad I could help setup Filemonk. I wish you the best for your store. We're always here to help. :) - Sneha / Merchant Success
Oct. 15, 2024
The App does what it says on the tin, managing delivery and downloads of digital products, integrates with Shopify as well as anything can ... well pleased with this.
Thank you for your review! 😊 We're so glad to hear that Filemonk is meeting your expectations and making it easy to manage your digital product deliveries. It’s great to know you’re well pleased with the integration to show the download button on thank you page for easy accessibility post purchase! If you ever need any help or have questions, don’t hesitate to reach out—we’re here to support you. Wishing you continued success! - Sneha / Senior Technical Support Specialist
Oct. 12, 2024
I'm really happy with Filemonk, my resources are delivered to customers instantly and whenever i do need support from the team they reply to messages straight away.
Thank you for your wonderful feedback! 😊 We’re delighted to hear that you’re happy with Filemonk and that your customers are receiving their resources instantly—that’s exactly what we strive for! It’s great to know our support team has been responsive and helpful whenever you’ve needed assistance. If there’s ever anything more we can do for you, feel free to reach out anytime. Wishing you continued success! - Sneha / Senior Technical Support Specialist
Oct. 11, 2024
Thank you for the 5-star review! We wish you the best in selling digital products to your customers. :) If you ever have any questions or need assistance, feel free to reach out—we’re always here to help. - Sneha / Senior Technical Support Specialist
Oct. 10, 2024
The support team is incredibly helpful, and the app is easy to use!
Thank you so much for the appreciative words! :) I'm very happy to learn that you're finding things easy. It was a pleasure for me provide help and answer your questions. We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist
Oct. 10, 2024
I've been really pleased with this app! The support is brilliant, they answered within minutes (I just had an issue with DKIM authentication) and they solved my problem within the hour. I love the customisation, the setup was easy and being able to change the templates is great. Files are issue to upload and link to products, overall 5 stars all the way!
Thank you for your wonderful feedback! I'm so glad to hear that you found the setup easy and that the customization options work well for you. It was my pleasure to assist with the DKIM authentication and Shopify's App Proxy settings to ensure your digital downloads run smoothly. If you ever need any further help, feel free to reach out! Nagaraj / Technical Support Specialist
Oct. 7, 2024
Excellent tool and great customer service. The founder Sandesh is very helpful and understanding. Would recommend this to anyone looking to sell digital products via Shopify!
Thanks so much for the kind review! Very cool that you're using our Licence keys feature at scale and glad we were able to help out. It's only going to get better. :) -- Sandesh / CEO
Nov. 20, 2024
In just one day, all clients are unable to download files as they are flagged as 'infected.' We're now receiving more and more emails every hour from clients concerned that we may be spreading viruses. This issue is a significant setback for our company. Currently, the app is unusable, as even we are unable to download our own files. UPDATE Thank you, Sandesh, for the thorough explanation and for addressing the issue with such detailed insight. We’re glad to see that significant changes have been implemented to improve the app’s security. For now, we’ll keep our rating at 3 stars, but if things run smoothly over time, we’ll consider updating our review. In the meantime, we’ll continue testing to ensure our clients don’t encounter any further upload issues. We appreciate your proactive steps and hope this leads to a more reliable experience for everyone." UPDATE 2 It's been a week and all the problems have disappeared, it seems that the newest updates were truly needed for it to happen. We're really happy from the results, so the review goes back up to 5/5.
Hey there! Thanks for writing a review, and I'm sincerely sorry for the trouble. Unfortunately, one of the stores using Filemonk sold malicious content; our domain was then flagged by Google and we had to work through a security review to get it resolved. Within 24 hours of being made aware of the problem, we got it fixed and now we're working on a few more changes to ensure that this never happens again. Filemonk operated on a trust-based system - we believed that most content sold is legitimate and there was no need to police it. But increasingly, I can see that we need to do better to protect our merchants and your customers. To that extent, we're introducing new moderation checks, introducing an acceptable content policy, changing how we handle downloads and email domains. It's the broadest set of changes on the security front in a long time. I've sent a more detailed reply to your email with specific details on what we're doing. Please do take a look and I'd love to hear from you on it. Once again, sincerely sorry that we didn't do all of this ahead of the issue. In any case, my only priority is ensuring that this cannot happen again and we'll work as hard as we have to to make this true. -- Sandesh / CEO
Sept. 25, 2024
Very thankful for the customer support experience I received from Anaam. She was super responsive, patient, and kind in helping me sort through several issues regarding my Shopify store.
Sept. 25, 2024
Great app and simple to understand! And has very helpful customer service with fast response. Highly recommend it!
Thank you so much for your amazing review! I’m thrilled to hear that you find Filemonk easy to use and that our customer service has been quick and helpful. Your recommendation truly means a lot! :) If you ever have any questions or need support, don’t hesitate to reach out. We're here to help! - Sneha / Merchant Success
Sept. 24, 2024
Stellar! Has been great to showcase our new digital products on our website
Sept. 24, 2024
Fantastic customer support, all requests are resolved quickly. The app fulfils our requirements 100%. Easy to use. We have tested a few apps of this type, but this one is definitely the best. We can highly recommend this app.
Sept. 22, 2024
Thus far we have had an excellent experience with Filemonk. It was easy to attach to our Shop, easy to figure out and all of our customers so far have received the downloads.
Thank you for your wonderful review! I’m thrilled to hear that your experience with Filemonk has been fantastic! It’s great to know that the setup process was straightforward and that your customers are enjoying their digital downloads. If you need any support or have questions in the future, don’t hesitate to reach out. We’re always here for you! - Sneha / Merchant Success
Sept. 20, 2024
Filemonk is a great app and digital file delivery for Shopify. Sandesh tech support was kind, knowledgeable and efficient. He worked with me patiently and diligently to have my issue resolved in one session via chat. I absolutely love how the chat/help feature is embedded in all Filemonk pages so you do not have to dig deep and waste time trying to find how to begin asking for help. In the end that is the most important, problems occur and customer support is key. Thank you, Livinio
Sept. 19, 2024
Incredible service, flawless and effective support team! I highly recommend Filemonk to anyone dealing with digital downloads.
Sept. 13, 2024
This is a great app. It's been very reliable with excellent support when issues arise. I would recommend.
Aug. 31, 2024
A simple solution to selling digital products on shopify.
Thank you for your review! It’s great to know the Filemonk is helping you easily sell digital products to your customers. If you ever have questions or need support, we’re here for you! :) - Sneha / Merchant Success
Aug. 28, 2024
This is the best digital products app on Shopify. First of all, it's one of the only apps I could find that allows an external link to digital products rather than a downloadable file. My digital products are already hosted online, so there is nothing to download, but Filemonk lets me use the download button as a link. (Other apps always require you to upload a file). The button appears on thank you pages and in an email. And customers can always revisit the order page where their digital products are listed. Perfect. Also, they have excellent support. Sneha and Anaam dealt with all my questions within minutes. At one point I even asked to adjust a feature and it was implemented by the developers the next day. The pricing is affordable and they are generous with discounts. The feature ideas forum tab is a good sign that they listen to feature requests. I highly recommend Filemonk!