Uploadly ‑ File Upload
File Upload - Let customers upload files to order (Shopify)
Rating
4.7
feedback
104
chart
#899
All reviews
Rating Breakdown
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March 31, 2025
Ich kann Uploadly nur wärmstens empfehlen! Die App funktioniert problemlos und bietet eine tolle Lösung für meine Bedürfnisse. Besonders hervorheben möchte ich den exzellenten Support. Im Gegensatz zu vielen anderen Services, die nur mit KIs arbeiten, bekommt man hier schnell und kompetent Hilfe von echten Menschen. Das hat mir enorm viel Zeit und Stress erspart. Einfach klasse, wenn der Support so zuverlässig und hilfsbereit ist. Absolut empfehlenswert!
March 29, 2025
Super fast response and always resolves my issues immediately, very grateful for the help and highly professional
March 17, 2025
The app was working well on the free plan. Absolutely deplorable though that when I reached the max amount of use on the free plan there was no notification or indication the upload field disappeared from my store. I had no idea why store visits were high and sales were low, until someone reached out. No idea how many sales I missed out on because there was no way for me to know... Awful.
Thank you for your review. We were a bit surprised by your feedback, as we always notify our users when they reach the plan limit. A notification is sent via email to the main account, and additionally, a large red banner is clearly displayed within the app. You chose the free plan, fully aware that it comes with a 20-file limit in total. By selecting this plan, you agreed to it's terms and conditions. However we really appreciate your thoughts.
March 17, 2025
I had some technical issues setting up the app, and the support team went above and beyond to help me out. They were quick to respond, super knowledgeable, and made sure everything was working perfectly. To top it off, they even gave me a special offer to compensate me for the trouble, which I really appreciated! If you're looking for an app with excellent customer service and a team that truly cares, I highly recommend this one.
Thank you so much for taking the time to leave such a thoughtful and detailed review! We’re absolutely thrilled to hear that our support team was able to assist you effectively and that you had a positive experience with us, even though things didn’t go perfectly right from the start. Technical issues—especially during setup—can be incredibly frustrating, and we completely understand how valuable your time is. That’s why we always strive to provide fast, reliable, and above all, human support that doesn’t just solve problems, but actually makes you feel heard and taken care of. Knowing that you felt supported and well-guided throughout the process means the world to us. Our team works hard behind the scenes to make sure our users feel empowered when using the app, and your kind words are a huge encouragement. We believe in not only fixing things but also in building real relationships with our users. If you ever run into questions, ideas, or feedback in the future—big or small—please don’t hesitate to reach out. We’re always here to help, and users like you are the reason we keep improving every day. Thank you again for your trust, your patience, and your incredibly kind words. We’re lucky to have you as part of our community. 🙌
Feb. 28, 2025
The app works great but the support is also very good!
Thank you so much for taking the time to leave a review – we truly appreciate it! We're thrilled to hear that you're enjoying Uploadly and that it's helping to improve your workflow. Please know that we're always here for you. If you ever have any questions, run into issues, or simply want to share feedback, our team is just a message away. You can easily reach us via the Live Chat directly within the app, by submitting a support ticket, or by emailing us at: support@inspon-app.zendesk.com. Your experience means a lot to us, and we're committed to making sure you get the most out of Uploadly. Thanks again for being part of our community! 💚
Dec. 23, 2024
We recently installed Uploadly for our Shopify store, hoping to streamline the process of file uploads on our product pages. While the app functions well in terms of file uploads, we were extremely disappointed by the pricing structure. The app works effectively only on the Unlimited plan, but the price more than doubled from when we installed the app on another store on the Unlimited plan at a much lower cost. When we reached out to the developer to see if they could match the price from our other store, we were told it was not possible. This response was frustrating with the attitude from support, especially since they had the opportunity to secure our business for multiple stores (we were ready to commit to a second and third store). Instead, they turned down the opportunity, effectively losing our potential sales and future business. In the end, while the app itself works as advertised on the unlimited plan, the lack of flexibility on pricing and poor customer service has left a bad taste in our mouths. We are now looking for alternatives and will not be using Uploadly for any future stores. Very disappointed.
Hi, Thank you for your review! We’re having trouble understanding your feedback and the reasoning behind it. You’ve been using the Uploadly app since October 10, 2023, on the free plan. On March 21, 2024, you reached out to us requesting a lower-priced plan. You claim that Anna from our support team denied your request, but that is not accurate. Anna explained that the new pricing plans are higher to cover the infrastructure costs, as the older plans were no longer sustainable. However, she also informed you that it’s perfectly fine for you to subscribe to the unlimited plan and benefit from app credits as part of the offer. Given this, your review appears to misrepresent the situation. We kindly ask you to reach out to us so we can clarify things further, as your review is both misleading and factually incorrect. Thank you for your understanding. Here is the screenshot of the conversation with Anna: https://cdn.shopify.com/s/files/1/0764/2329/9421/files/Bildschirmfoto_2024-12-25_um_10.17.58.png?v=1735118329
Dec. 17, 2024
Great app and excellent support when needed
Thank you so much for taking the time to leave a review – we truly appreciate it! We're thrilled to hear that you're enjoying Uploadly and that it's helping to improve your workflow. Please know that we're always here for you. If you ever have any questions, run into issues, or simply want to share feedback, our team is just a message away. You can easily reach us via the Live Chat directly within the app, by submitting a support ticket, or by emailing us at: support@inspon-app.zendesk.com. Your experience means a lot to us, and we're committed to making sure you get the most out of Uploadly. Thanks again for being part of our community! 💚
Dec. 12, 2024
Quick and friendly service. Thank you
Thank you so much for taking the time to leave a review – we truly appreciate it! We're thrilled to hear that you're enjoying Uploadly and that it's helping to improve your workflow. Please know that we're always here for you. If you ever have any questions, run into issues, or simply want to share feedback, our team is just a message away. You can easily reach us via the Live Chat directly within the app, by submitting a support ticket, or by emailing us at: support@inspon-app.zendesk.com. Your experience means a lot to us, and we're committed to making sure you get the most out of Uploadly. Thanks again for being part of our community! 💚
Nov. 26, 2024
Support is very responsive and any fixes issues that have arisen with integration.
Oct. 25, 2024
I highly recommend Uploadly, it has provided me with the exact functionality I needed for my website. The customer support I received from Anna and the development team was extremely fast and efficient!
Oct. 8, 2024
Download and setup was very easy. Customer Support responded quickly to my request for assistance formatting the links in my email confirmations.
Oct. 6, 2024
I want to extend a heartfelt thank you to Anna Louisa for her incredible support in setting up the application and for always answering emails promptly. The application is great i am very happy and it is worth every penny
Sept. 29, 2024
Sept. 18, 2024
Support team are amazing. Quick response and helped my issue with a video. Would highly recommend!
Store
My Store
Using app
3 days
Aug. 9, 2024
Die App war viel einfacher einzurichten als andere vergleichbare Apps. Konflikte mit dem verwendeten Theme wurden vom App Betreiber innerhalb von 24h gelöst. Die App funktioniert nun Fehlerfrei, soweit wir das bisher einschätzen können.
Aug. 8, 2024
Anna was extremely helpful with providing me support. Highly recommend this app. They have made my store look professionally and made the backend feel smooth.
July 31, 2024
Great app, love how you can set how many images the user can upload. Also when we needed a little customization for our store, the developers helped us so fast! Great team and great app!