Fit Quiz: Size recommendation
Fit Quiz: Size recommendation
Rating
4.4
feedback
36
chart
#1,613
All reviews
Rating Breakdown
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March 4, 2025
Amazing app and the support is fantastic. I highly recommend. It has given us great ROI and support is really fast!
March 4, 2025
Don’t use this app, is just a scam and terrible customer support . Let me explain in detail what happened because, apparently, I can't reply back(so i will include my answer here), and it’s unfair for you to make false claims. First of all, we are not talking about a $20 subscription—I received a much higher bill, which included unexpected expenses. Naturally, I was frustrated to find out that I had to pay for something I no longer wanted. And quite frankly, I don’t care if I received orders through your app—if I have to give all my earnings back to you due to hidden costs, it’s simply not worth it. Your pricing has become unreasonably high. I also reached out to Shopify’s support team, provided them with all the necessary screenshots, and explained the situation. Even they agreed that your billing practice was unfair, but they couldn’t do much about it since it depends on you. I initially continued using your app because the prices were reasonable, and I was actually enjoying it. However, when I received that bill, I was shocked by the unexpected charges. So don’t try to twist the situation to make me look like the bad guy, and certainly don’t accuse me of "threatening" you. I have every right to leave a negative review if I am dissatisfied with the service. I’d like to continue this conversation and finish it here, as I have more important things to focus on than arguing with liars. My bill did not come to $20, as you keep claiming—it was significantly higher. I’ve already shown the full details to Shopify support, and they confirmed that they will take action on the matter. It’s unhelpful to focus on the way I’ve expressed my concerns when, in reality, my frustration is entirely justified. The costs increased beyond my expectations, and despite my desire to cancel, I still ended up having to pay an amount far higher than anticipated. It seems easy to point fingers elsewhere and repeat the same responses, but I am telling you clearly that my bill was much higher, and that is the issue at hand. I would appreciate a more honest and constructive response moving forward.
This review is not made in good faith. You reached out to our customer support team demanding a refund (nearly a week after your monthly subscription was renewed) and threatening to leave a bad review if we don't give the refund. You provided a screenshot of the invoice with the $20 subscription charge – as per our pricing terms (that have not changed in the last 2 years). All our billing is done via Shopify Billing API and terms of the subscription must be approved by a shop, when subscribing. In your case, the subscription was activated and agreed upon 3 months ago, in December 2024. When our customer support manager explained the charges and how Shopify Billing API works, you threatened a legal action (over a $20 subscription) and proceeded to repeatedly use foul language and insult the manager. At this point, the support manager closed the conversation. This all despite us offering to help you re-integrate the app (to use for the remainder of the paid subscription period) and the app functioning without any issues. You used the app for 3 months and it had positive impact on the business: - 27% of your orders were made with the recommended size - the sales conversion was 241% higher with the recommended size It's not correct to say that our pricing "became unreasonably high" and that the "prices were initially reasonable" when our pricing has not changed at all. We work hard on improving our app but it is not OK to treat the customer support team in such way – we will not be tolerating conversation, where our team is insulted and cursed at. It is also not OK to demand a refund and threaten the team with a bad review.
Feb. 6, 2025
Hij gaat alleen maar uit van de maat die je normaal draagt, als ik bij wijze van spreke 4XL invul en zeg dat ik 150cm ben geeft die alsnog aan dat mijn maat 3XL is... klopt niet en te duur voor wat je krijgt. ook de uitlijning van de tekst op je productpagina is niet handig en goed in te stellen...
Hi team, sorry to hear about your experience with Fit Quiz. It seems, that you had less than 15 mins between completing the setup and uninstalling the app. This might be the reason, why some of the core functionality of Fit Quiz got missed/wasn't set up correctly. 1. You've marked your products as true to size with minimal sensitivity. Our "Size Models" page has an option to create as many custom models, as you wish, and comes with a video explaining how Fit Quiz works and how to make sure it's set up according to your sizing. Unfortunately, you have not used any of these (free) custom options. 2. Fit Quiz calculates the size based on many factors, include the size model and its sensitivity (as mentioned above), as well the product details. Your store primarily sells t-shirts, where height will play less of a role compared to, for example, pants. Fit Quiz does its best to learn about every given product but if a shop has not added correct sizing details, there is only so much it can do. 3. Directly in the app (and free of charge), shops can make basic design customizations – for example, change the text, use custom colors, fonts and icons. Additionally, it's possible to set padding and margins, as well as have different styling for web and mobile. Our Pro and Premium plans have even broader customization options - including custom recommendation logic and design changes of the widget. It's also possible to place the Fit Quiz button, where you want on a product page. As a founder of the company, I'm sorry if some of the setup/integration instructions were not clear, as it seems that there was a misunderstanding around the possible customizations and the overall setup of the app. We will be happy to help you integrate the app properly, so you can see what it can do, when set up correctly. Please let us know. Best, Gulnaz Founder & CEO
Dec. 22, 2024
Dec. 9, 2024
Great app and even better customer service. They helped me until everything was set up correctly. I recommend!
Nov. 28, 2024
I highly recommend this app. It makes it a lot easier for customers to find the right size of an product. And it's very easy to use.
Nov. 28, 2024
Really happy with the custommer service, they helped me till everything was good :)
Nov. 11, 2024
Interesante idea para que la información sobre tallas sea mejor y más clara. Genial para el cliente y un valor añadido para cualquier tienda online. El soporte también es sencillamente genial, ¡muchas gracias a Alex!
April 15, 2024
I’ve been using Fit Quiz for over a year now, and it has helped tremendously the way we handle sizing and fit for our customers. Recently, I encountered a minor issue where a button led to a "404 page not found" error, but it was quickly resolved. It’s a good feeling to know that behind a great product there's a support team that’s equally efficient. The monthly reports generated by Fit Quiz offers deep insights that help us understand our customers’ needs better. I can't recommend Fit Quiz highly enough for any retailer looking to improve their sizing accuracy and customer experience.
Jan. 31, 2024
Very good solution for size guide and very good and fast support for technical issues. I can highly recommend it!
Nov. 27, 2023
Really satisfied with both service and the app. The team is really helpful and the app is super easy to use since it's similar to Shopify UX/UI which makes it so much more intuitive.
Nov. 22, 2023
Awesome app, and even better customer service! They'll help you get anything to work right away. Using the app has reduced return rate for us, and even increases conversion rate when after visitors have taken the size quiz.