Shopify Flow
Automate everything and get back to business
Rating
3.7
feedback
92
chart
#7
All reviews
Rating Breakdown
Review RSS Feed
Nov. 24, 2023
This app is just perfect! I used it to tag products if they're available in one location, and sold out in the other one. I installed it and had it working perfectly after 2 hours! I'm impressed, this opens so many opportunities which would otherwise only be possible with deep programming or expensive apps for each case. Wow Shopify, Flow is an incredible extension for Shopify!!!
Thanks for the kind words, we think is a super-power for many merchants!
Nov. 6, 2023
For me it is a great app, and support helps with setting up flows. I think the bad reviews are here only becuase people do not understand the flow logic.
Amazing. Thanks for the review! For those of you reading this review, do check out the Flow discussion on the Shopify community: https://community.shopify.com/c/shopify-flow-app/bd-p/flow
Oct. 6, 2023
I needed a very niche solution to a problem that there was no app for. This helped me get exactly what I wanted and will help me retail customers as I grow. I know nothing about code and how things work so I asked a question on what I wanted in their flow support and Paul_N | Flow Product Manager @ Shopify help me!! I am sure I can do so much more with this app, will explore when I have time
Thank you so much for the kind review. We are glad to help you find a solution through our community forum!
Sept. 22, 2023
The app is full of bugs. I need to reach out to support every time I create a new flow and they realize that the there are errors with the template variables.
Hi, thanks for your review. We tried repeatedly to reach out to you to better understand any defects you might have encountered. Flow takes quality and reliability seriously and there are no known issues with template variables.
Sept. 2, 2023
I had some issues with the app at first, but Paul came in and helped me set up everything correctly. The app runs smoothly and fulfills my orders automatically.
Aug. 23, 2023
I am not using this as much as I should. I need more time in the day so I can play with all the toys that I have available.
Aug. 12, 2023
I'm relatively new but I am very impressed so far. I was looking for a way to automatically tag a customer when they purchased a specific product, and it took about 5 minutes of figuring out where the information was I wanted, and hey presto, exactly the automation I need. I'm delighted.
July 5, 2023
you can use it for basic functions, but don't expect to create complex flows without going through an additional app or a freelancer. In short, if you are thinking of moving to shopify plus for this app, there is no point in paying $2000. You will find affordable apps on the marketplace that will do the job much better. Don't count on shopify support to help you either, they have no knowledge of this app... It's a shame, on paper the solution seemed interesting
Hi, we are sorry that you had trouble building a complicated workflow. If you got stuck, we recommend posting any questions to the Flow App section on the community (https://community.shopify.com/c/shopify-flow-app/bd-p/flow), where you are likely to get help. Regarding Plus, Flow is currently available to the Shopify, Advanced, and Plus plans, so you do not need to upgrade to Plus to get access to Flow.
June 28, 2023
NÃO ESTOU CONSEGUINDO ABRIR O APP? COMO FAREI PARA CORRIR ESTE IMPASSE? Shopify FLOW GRÁTIS PARA INSTALAR? PODE HAVER COBRANÇAS ADICIONAIS? VAMOS RESPONDDER, TURMA DO CHAT, VAMAS. PRECISO RESOLVER O PROBLEMA DESSE APP, SLUCIONAR CONSTITUCIONALISCIMAMENTE EM MINHA LOJA WWW.TORRESMAGAZINE.COM
Hi, thanks for reaching out. You are currently on the Basic plan which does not have access to Shopify Flow. For the Shopify, Advanced, and Plus plans, Flow is provided at no extra cost.
May 18, 2023
Works well and seems to be frequently adding functionality. A feature that would be great to have is actions to alter inventory levels as we currently have to manually manage inventory for bundles that consist of multiple SKUs.
April 11, 2023
Have emailed several times asking for help with Shopify flows. The app allows custom flows but is extremely hard to sort out. This is the response I am getting. "While I understand the frustration - building a custom flow would be out of our scope of support. I'm not seeing a template that fits your entire situation. My best advice would be to first check with the community forums and if you can't find an answer there, then an Expert on the Marketplace would be your next best bet. I understand that is not the answer you were looking for. For this app, we would be able to guide you to templates, but not building custom flows" Who is responsible for support on this app if it's not Shopify? Steer clear....this app will only give you more headaches and waste your time and energy
Hi, thanks for the feedback. As you have found, Flow is a powerful tool for building customizations to Shopify. Unfortunately the Flow team cannot yet build customizations for all merchants using Flow because each customization requires some understanding of your specific store, apps, etc as well as your use case. We are asking merchants to use the community where possible so that other merchants benefit when we give help. Try posting over here: https://community.shopify.com/c/shopify-flow-app/bd-p/flow If what you need is pretty straight-forward you'll likely get an answer there. If you have a complex need you may get connected to an agency who can help, or even find an app that does exactly what you need.
April 1, 2023
We have been using it for a couple months now to tag orders according to different criteria and it's been doing great for us so far.
March 10, 2023
One of the flows went off the rails and would not take ANY updates on our end and would not stop running even when we shut it off in admin. Can you guess what Shopify Supports solution was? "Wait 3-days and reach out if it is still doing it". As you can guess this is pretty much unacceptable for an app that is making changes to orders/customers. Flow Developers build in a way to reset the flows that doesn't take 3-days before you will even look at the issue!
Hi, sorry that you are having difficulty with receiving emails. I personally reviewed the logs and found issues with your email provider, which our customer support team should have sent over to you. If you haven't heard anything yet, please contact our support again.
April 26, 2023
This app is great and useful. Shopify migrated things around and then provided crappy support on it after it migrated. Not to the fault of the app developer, they emailed me to tell me of the new fix. Happy with this app and it saves me time. I now know to reach out to the app developer and not Shopify for help from now on.
Hi, thanks for the feedback. Flow's manual run "bulk" feature still works but you need to be on a resource list like Orders, Products, or Customers. Once you select something, Flow's Run Flow Automation link will be available under the "..." icon in the black toolbar.
March 1, 2023
Needed to differentiate between POS and online customers via a tagging system. All apps that would do this required payment but this is done automatically via flows for free! Thanks!
Great, thanks for the review!
Feb. 12, 2023
Can't do basic things such as update the item's weight, set HS Code designation upon publishing. or set "Continue selling when out of stock" to True. Basic, Shopify-native things. Weak.
Using app
About 1 month
Total reviews
1
Average rating
2.0
Dec. 22, 2022
The biggest problems are: When you use variables to create conditions, you don't have access to those values in other steps, so you have to recreate all your logic in each step of the flow. For example, if I have a conditional that checks for a certain metafield key in your order line items skus, then in your action step, you'll need to recheck for that key using all the same logic. You can't pass values from one step to another. Which defeats the purpose of a conditional in most cases: if X, then do Y (to X). But X isn't accessible, so your flow actually goes if X, then if X do Y. Also, you can use variables for things like metafield keys, but the app will throw an error saying the key is too long. But really, it's long because it's using liquid conditionals and loops, not because the actual value is long, which doesn't make sense.
Dec. 13, 2022
Cant even automate printing a Packing slip for the orders as they come in! Reached out for help and was told that its a great idea and they will take it under consideration in the future.
Hi, thanks for the review. What you are trying to do requires a specific action for just your printer and depends on your printer capabilities. Most likely, you need software that runs on your network that talks to the printer (assuming it's not available outside your network where Flow can access it). You may also be able to email things to the printer in order to get it to auto-print. You could send that email via Flow or something else. I suspect the best solution is software that runs on a local computer that connects directly to the printer.
Oct. 29, 2022
Incredibly basic and does not offer anything I was looking for. (Send email to customer after X days for example)
Hi, thanks for the review. You may want to take another look - Flow is powering the experience under Marketing > Automations, where you will find the ability to email Customers.