All reviews

Rating Breakdown

  • 5
    92% (2,017 ratings)
  • 4
    4% (97 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (11 ratings)
  • 1
    2% (52 ratings)
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1 / 5 Share

Sept. 5, 2017

the worst app on shopify, they make you look for thinks that your theme does not have and the one that the theme has when you add coding just mess your shop...NO GOOD. Now I believe that the five stars review are paid review!

Using app

About 22 hours

Total reviews

1

Average rating

1.0

Developer Reply

We're sorry your experience with our app was not up to the mark. It would be better if you let us help you install liquid code. Please leave the work for us to avoid any unexpected troubles and reach us at [email protected] to grant us the access to your store. Thanks!

5 / 5 Share

Aug. 31, 2018

Works great right out of the box and the liquid update for site code was FREE and fast! Makes the free gift and add on experience much smoother for the customer. Updating this review - Installed a new theme and the free gifts team added the required liquid code to my new theme for free and in a very timely manner. Support here is great and the product works well.

Using app

Almost 4 years

Total reviews

10

Average rating

5.0

5 / 5 Share

Aug. 8, 2017

Incredible app, the support is awesome. :D

Using app

21 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 6, 2017

This is a great app. I tried multiple apps to offer a free gift before I found this one. I love it because you can get specific with what customers you want to offer the free gift to, the other apps couldn't handle this. Thank you!

Using app

3 months

Total reviews

12

Average rating

4.7

5 / 5 Share

Aug. 3, 2017

Fantastic app, works exactly as described. Installing was easy. Well worth it.

Using app

About 2 years

Total reviews

25

Average rating

4.3

5 / 5 Share

Aug. 1, 2017

Wow! A++ thank so much for this app! This Free Gifts app is Amazing! I'm amazed at how fluid and seamless this app is. It actually does what no other app could do for us, Just place a free gift instantly in the cart! and the support is fantastic, They were able to customize some code for our store. I can see that a lot of thought was put into making features that actually work. I would definitely recommend this app to anyone on Shopify. We look forward to seeing more apps come from y’all! From all the guys (and girl) here at https://www.brooklynfixedgear.com, Thank you!

Using app

3 months

Total reviews

23

Average rating

5.0

5 / 5 Share

Aug. 1, 2017

Excellent customers service, fast

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 21, 2017

We had a promotion where there was a minimum spend on a particular collection/category and a FREE product was given. I trialled about 8 different apps and not one could do what I needed it to. I contacted Secomapp App with my issue and they actioned this for me within 2 hours. AMAZING, AMAZING, AMAZING SERVICE. I HIGHLY RECOMMEND THIS APP!

Using app

6 months

Total reviews

2

Average rating

4.5

5 / 5 Share

July 27, 2017

Awesome App! Have been using only 2 weeks however is great for my business - sales gone up and easy to use & customize. Even installation was free - normally I do the job but this time staff did it for me and were very fast(Thanks for that^^) . Look forward to creating more deals and processing more orders.

Using app

About 2 years

Total reviews

2

Average rating

5.0

1 / 5 Share

July 25, 2017

The app page says they offer 14 days free trial, but when I tried to install the app, it said that I will be charged the next day and I have only 1 day free trial. Not good.

Using app

About 23 hours

Total reviews

2

Average rating

2.0

Developer Reply

Thanks for your review so I have a chance to make it clear for you. You are only have full 14 free trial days for the first time you've added the app. Trial days will be kept auto counted down for next time you re-add it (if any). Please reach us at [email protected] to request a trial renewal on your shop.

1 / 5 Share

July 22, 2017

Do not use this company! I asked them to install a simple discount - buy a t-shirt collection and then get 25% off any other single t-shirt,. After three days of email exchanges they told me they couldn't create my discount - then suddenly on my store without any notification from them OR PERMISSION from me - they had created new variants on all my products giving customers 25% off. ALL PRODUCTS!!!!!!!!!!! I have had to refund orders rather than fulfill them as the variants installed by Secomapp meant I was trading at a loss - which as we all know - is bad news. Terrible, appalling customer service and a terrible product. AVOID AT ALL COSTS.i did try and communicate with their CEO before writing this review and his response was so poor i felt compelled to write this review, Really folks - do not waste your time and money with this company

Using app

9 days

Total reviews

2

Average rating

3.0

Developer Reply

We are really sorry for the trouble caused. I just want to explain more details in this situation: Most promotion apps, including our Free Gifts app are supposed to create variants for gift products, which is noted in the installation guide. Now we have updated our app so that gifts base on cloned products not by variants. We have disabled all rules when we were informed that our app did not work as you requested to avoid the situation that customers can buy discounted products.

5 / 5 Share

July 13, 2017

The app appears to be working as advertised. I wanted to change the styling of the message at the cart stage, and they graciously made the changes in the css liquid code file for me...and promptly! Great customer service.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

July 6, 2017

Love it! The customer service is just as great as the app itself. 5/5 isn't enough!

Using app

11 days

Total reviews

2

Average rating

3.0

4 / 5 Share

June 29, 2017

App was great. It was really the only one that could do exactly what I wanted. I found it to be a bit expensive considering that in shopify you have to buy apps pretty much for everything and I did get an enormous amount of feedback request emails.

Using app

13 days

Total reviews

2

Average rating

4.5

4 / 5 Share

March 22, 2024

After the update the app is much easier to use. There are still issues sometimes- we've had issues with products being available after the offer expires and a few other things, but tech support (shoutout to Mina) is usually pretty quick and gets issues resolved.

Using app

Over 7 years

Total reviews

2

Average rating

3.0

Developer Reply

Hey there, just want to inform you that most of your above complaints have been rectified. When you need further assistance, always feel free to reach us at [email protected]

5 / 5 Share

June 15, 2017

Great APP, easy to use, and great customer service.

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 15, 2017

Very useful for more conversions. Customer service was very helpful and reactive.

Using app

21 days

Total reviews

3

Average rating

4.7

5 / 5 Share

Oct. 13, 2017

great app, easy to use, and great speedy support!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 14, 2017

This App is very easy to use and understand. The staff assisted me very promptly and all my queries were resolved in record time.....

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 9, 2017

Easy to use and the support team will create the rules for you. They say within 24 hours but it was much faster. Love this app!

Using app

Over 1 year

Total reviews

1

Average rating

5.0