All reviews

Rating Breakdown

  • 5
    92% (2,017 ratings)
  • 4
    4% (97 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (11 ratings)
  • 1
    2% (52 ratings)
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5 / 5 Share

June 9, 2017

great app and great customer service

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 8, 2017

I can't think of a negative thing to say about the app. The support is awesome and very responsive. Our shop uses 3 different apps from Secomapp, and all have always worked without problems. The install is free, and very minimal alteration to your theme. Secomapp will take care of it all and even set up examples (who else does that?!) Given the functionality of the Free Gifts App, it providse something Shopify alone can't offer. I have a hard time understanding any negative reviews. Great support and most importantly, great functionality that is easy to use. It doesn't get much better than that. After installing and uninstalling dozens of different apps to increase sales, I can't say enough great things about 2 companies -- Bold Apps and Secomapp. The combination of the app offerings from both companies is top notch. I am a loyal customer of both, and see the value in the relative monthly fees given the amount of increased sales.

Using app

4 days

Total reviews

7

Average rating

5.0

2 / 5 Share

June 7, 2017

First the positive , It works after a bit of fiddling and trial and error. Now the less positive, the install is messy as you need to let them do it really and they make loads of changes to the theme which frightens me. Support is slow too taking about 20 hours for a response for me on a question. Finally and most importantly it is ridiculously priced. I have to pay $40 / month for this app. No idea how they can justify the price as I don't see where the ongoing cost is to justify the exorbitant prices. I have great apps like Yo for $6 and Also Brought for $5 and Live Search for $4 all great useful apps. How this app can cost $40 is beyond me. Luckily alternatives are appearing which will normalise this quickly I'd say.

Using app

About 5 years

Total reviews

12

Average rating

3.8

Developer Reply

We're sorry your experience with our app was not up to the mark. We'll try harder to match your expectations.

5 / 5 Share

June 6, 2017

Great App and even better support staff! Have been using for almost a year now and highly recommend. Makes it very easy to create promotions.

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

June 6, 2017

Works great!! I've had no issues so far

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2017

Great, really helpful for my store

Using app

Over 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

May 25, 2017

Great support staff. The UI of the app could be better but works well.

Using app

3 months

Total reviews

1

Average rating

4.0

5 / 5 Share

May 23, 2017

great app, works very well, exactly what i was looking for, thank you so much. Thank you also for the FREE installation :)

Using app

18 days

Total reviews

15

Average rating

5.0

5 / 5 Share

May 22, 2017

After installing they had our site updated and ready to go within the day. The app works very well and the staff is friendly and efficient. We aren't currently using the app but is worked how it is described. Definitely the best free gift app around. Also works with ajax as well as the standard shopify add-to-cart forms

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 22, 2017

Brian was a wonderful help to us for setting up Free Gift App! Super responsible and extremely friendly and efficient. Thank you so much and thank Free Gift App team for all your assistance and support! We are enjoying the app very much! :)

Using app

11 days

Total reviews

6

Average rating

5.0

5 / 5 Share

March 26, 2024

Thanks to Mina & Brian!! A perfect application! A very great team, very helpful, who make me changes on the design! Thank you very much :)

Using app

Almost 7 years

Total reviews

7

Average rating

5.0

5 / 5 Share

May 17, 2017

Just installed but 100% happy with this app so far, runs seamlessly on our store and support is awesome. We needed some little tweaks done and they were done quickly and well. We do loads of promotions so this app saves a lot of time and makes life very easy for our customers.

Using app

Almost 2 years

Total reviews

9

Average rating

4.4

5 / 5 Share

May 16, 2017

The app is brilliant, saves us hours of work and Nicolas is one of the fastest and most helpful guys with installation and tech support I've ever encountered. I'm delighted with Secomapp.

Using app

About 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 11, 2017

We installed this app last time and achieved great results. Though we didn't need it now due to the change of our marketing tactics, the support team still managed to help us uninstall and remove all the codes left behind by the app in a fast manner. Highly recommend! Will definitely install it again if we need it for future use. P.S. Thank you Nicolas, for your fast support.

Using app

11 days

Total reviews

3

Average rating

4.7

5 / 5 Share

May 10, 2017

Downloaded the app yesterday and emailed support to install update. It was done very quickly. Brian even created 2 example rules in our store! Excellent service! We can't wait to give this app a test drive.

Store

Puriya

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

May 5, 2017

We saw an increase of our average order already after 3 days! Thank you so much. Awesome app!

Using app

About 1 year

Total reviews

3

Average rating

5.0

4 / 5 Share

May 4, 2017

Secomapp's Free Gifts app is a fantastic concept with almost perfect execution. I've been using their app for well over a year now and have seen it evolve. The team is always responsive when it comes to customer service. The app is very flexible and allows for a lot of creativity with promotions. My only 2 gripes are when a customer meets the criteria for a free gift, it can sometimes take a few extra seconds for the gifts to load in the shopping cart, which, from a UX standpoint results in the occasional customer complaint. Also, if I'm offering free gifts on two separate products, it gets confusing as to what the customer is getting and why. All in all, I'm happy!

Using app

Over 2 years

Total reviews

5

Average rating

4.4

5 / 5 Share

May 2, 2017

We absolutely love FREE GIFTS by Secomapp app for Shopify. It - seriously - does everything we hoped and more! . . . and even more on top of what we hoped for . . . Additionally, the support, guidance and assistance we received was above and beyond what we've experienced from any app. THANK YOU!!! ADDED NOTE TO ALL: they offer to assist with installation of the app for free . . . do yourself a favor . . . TAKE THEM UP ON THEIR OFFER!!! . . . It will truly help you out immensely.

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

May 1, 2017

Really useful app for my needs - I wanted to do a "spend $.." and received a free gift. The support is great and the guys integrate the app for you and are ready to answer any queries you may have. Highly recommended

Using app

23 days

Total reviews

15

Average rating

4.8

5 / 5 Share

April 28, 2017

Love this app! had trouble with instructions when installing it myself but the support team was quick on resolving the issue and installed the app for me.

Using app

6 days

Total reviews

1

Average rating

5.0