All reviews

Rating Breakdown

  • 5
    92% (2,018 ratings)
  • 4
    4% (97 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (11 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 31, 2016

This app really does the job! The team is available! Everything is incredible!! Works really fine! Thank you !

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 30, 2016

Love this App. It does what I need it.

Using app

Over 1 year

Total reviews

14

Average rating

5.0

5 / 5 Share

Aug. 29, 2016

Very fast and friendly customer service. Easy to implement.

Using app

4 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Sept. 5, 2016

had a few hiccups.. but they were very quick at resolving the issues! easy to use! thanks!

Using app

About 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

Aug. 17, 2016

This is a great little app! Much more user friendly than other options we've used in the past. Works well and the team is VERY responsive and helpful if you have any questions!

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 14, 2016

Great App and outstanding support! Any issues are assisted immediately and even followed up. Nicolas helped us with initial set up within 24 hours and answers any queries in a timely and very helpful manner all for free. Highly recommend based on the support alone, but the App is great too!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

1 / 5 Share

July 14, 2016

You should not register this app as having a "free trial" when you want me to authorize a credit card payment prior to the trial beginning.

Using app

22 minutes

Total reviews

1

Average rating

1.0

Developer Reply

We are sorry for this inconvenience. Because it is a format for all paid apps on Shopify despite within the trial time, we have no way to change it. Don't worry! Even when you click to Approve charge, you will not be charged right away and really have 14 trial days to test and remove it without charge. Please write to us at [email protected] for more free close assistance.

5 / 5 Share

Aug. 18, 2016

We are always trying to give our customers awesome deals and special promos. Free Gifts helped us install offers to our site that Shopify does not have the option for. They installed the app in less than 24hrs for free. Their customer support is great, whenever I've had any questions or problems they have responded quickly and Nicholas has fixed any issues we've had very swiftly! Highly recommend it!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 28, 2016

Great customer service. I struggled adding the code so Nicolas did it straight away and added it to my site. Great App A**** Customer service :)

Store

Facetox

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 22, 2016

I've been using this app for over year now, and they continue to make improvements to it. It's much better now than it was when I first purchased it. In all cases though, it does what it's supposed to and works great. I love that it automatically adds/removes a free gift to the cart based on the criteria you set. The customer service has also greatly improved - I have been receiving responses and code fixes within a day which is important for small businesses that do things on the fly!

Using app

Over 5 years

Total reviews

7

Average rating

5.0

5 / 5 Share

June 15, 2016

Excellent software and excellent customer service. I had a settings issue and within 30mins of me emailing them, they solved the issue. Highly recommended.

Using app

7 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Dec. 1, 2017

Nicolas is a star. Prompt response from customer service. Query resolved!

Using app

About 2 years

Total reviews

25

Average rating

5.0

5 / 5 Share

May 23, 2016

Great.You can help us in solving the problem with using the App in time.And what's more ,it helps us to promote our activity more effectively.Five Stars for your job.

Store

Cupshe

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 19, 2024

Mina and Chica were super helpful in solving all of my issues and were prompt with responses and fixes!

Using app

Over 7 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2016

Good Support! Fast Response and fix the problem quickly!

Using app

12 months

Total reviews

5

Average rating

4.4

5 / 5 Share

May 18, 2016

nice app with many features, I installed it for my 3 stores and all working well. Support really helpful and very friendly, don't forget to request them to install code for your themes whenever you change to new one.

Using app

7 months

Total reviews

1

Average rating

5.0

1 / 5 Share

May 4, 2016

I certainly did not have the same experience as everyone else. What happened is that one of the developers created a freebie variant for one of my products. Before I had a chance to test the app, the freebie product was NOT hidden from my store, allowing 2 customers to successfully add that product to their cart WITHOUT satisfying any of the conditions for the freebie. After explaining the problem to development, I removed the freebie product and asked them to go over their changes again. And they did - and AGAIN they added a freebie product without later on HIDING that product from the store, AGAIN resulting in customers finding the freebie, and adding it to their cart. A few orders had to be canceled because of this carelessness.

Using app

2 days

Total reviews

5

Average rating

3.4

Developer Reply

We are so sorry about this incident. We have upgraded Free Gifts app with a specific feature as an optimal solution to this issue. Please write to us at [email protected] for more free close assistance.

5 / 5 Share

May 3, 2016

Nice app , easy to use , we highly recommended

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 4, 2016

We are website designers and developers and we have looked at all the buy 1 get 1 apps on the app store several times over. When we came across the Free Gift App it is by far the best app out there for BOGO promotions. It is easy to use for the novice individual and it makes BOGO addition to the website very easy for a shopper to take advantage off. The support we received from Secomapp has been excellent! The only thing I would say is that the name of the app can be a little confusing otherwise we would have purchased this app sooner.

Store

Gymvets

Using app

18 days

Total reviews

2

Average rating

3.5

5 / 5 Share

March 23, 2016

I love using this app for promotions on our website. It really helps cut down on the customer service questions and issues that we've had in the past before using the app. Easy to use and support responds in a timely manner if you need them. I would definitely recommend.

Using app

About 2 years

Total reviews

6

Average rating

4.5