BOGOS: Free Gift Bundle Upsell
One-stop app for free gift with purchase, buy x get...
Rating
5.0
feedback
3,524
chart
#86
All reviews
Jan. 29, 2021
I used this app for a free gift promotion and it works great. The support team is really quick to answer and helpful.
We're thrilled to be a part of your promotion. Thank you for sharing your kind words with us! It means the world to us and to our entire team.
Jan. 29, 2021
Great app, helped accomplish what we needed when running some extra apps. Brian helped customize what was needed, amazing customer service!
Thanks for leaving us a review! Brian is definitely so grateful to see your review!
Jan. 18, 2021
Horrible experience. They completely messed up my cart and when i add products to the cart, it doesn't update. Reached out to support and they said they backed up my theme, but they backed up my theme incorrectly. All the changes made were also in my "backup" theme. I had to manually revert all of the code they made and guess what, it all started to work again. I spent 3 hours trying to fix all of this and all customer support said during this time was that it wasn't their fault. Well I just fixed it by reverting all their code, so yes, it was their fault.
Hi there, I'm sorry for the unhappy experience you are having. We've been trying to connect you via the ticket number 90925. Could you please check it and let us know your thoughts? Thank you so much!
Dec. 3, 2024
Update: Over half a decade later, huge changes to the app, features, more, but still after the better half of a decade the support level is 100% up there if the best Shopify apps. Genuinely potentially number 1 across all apps. After some huge business changes over the years I was convinced customer support was going to fall off a cliff like almost every other shopify app that goes big time... BOGOS is legit a masterclass with support and making it happen for customers, i have gone and tried, used and paid for other "similar apps" but in the end talking to them is like having a letterpal on the otherside of the world but with BOGO it is legit almost as fast as a AI chatbot but by no means are they bots, over the moon with this. Big Shoutout to MINA, super patient and super effective and skilled, David the dev i spoke with too is great, Mina is topnotch and represents BOGO incredibly, big thanks to her! I also want to suggest Shopify as a company takes a leaf out of BOGOS book when it comes to customer support, genuinely they are one of if not the last supportive app and whats awesome is they were one of the first i tried, awesome and they i swear are awake 24/7. Absolute beasts! This was my original review below from many many years ago " I have been using BOGO Free gifts for years now and recently updated to their new updated version of the app... all i can say is I WISH other apps had the same support level that this app has. They honestly have faster support than Shopify Plus 24 hour support... they reply fast and dont waste your time! Great app!" My vote for "number #1 on shopify"
Thank you for leaving us such a wonderful reviews! Customers' satisfaction is always our first priority and your review reaffirm the hard work we put in everyday. I have forwarded your message to Louis and he is really grateful to read your review.
Jan. 15, 2021
An excellent App that works very well with our website. The developer of this App provided a great service, helped us set up the App in a timely manner, and met our business needs. Highly recommended!
Thank you for taking the time to leave a review. We're happy to hear that our customer service was able to help you with the issues and get the app runs properly for you!
Feb. 13, 2024
Great support and the app works great! A lot of options for qualifying for a free gift and choosing a free gift. Mina and David are very responsive!
Thanks for leaving us such a wonderful review. Our Support Team will definitely be happy to read what you wrote. Customers' satisfaction is always our first priority, and we will continue to try our best to make our app better!
Dec. 18, 2020
This app is fairly easy to use and whenever I've had issues with liquid code that were above my paygrade, the developer team was able to fix my issue quickly and effectively.
Thank you! I really appreciate your feedback. Our support team would definitely be happy to read your review.
Dec. 17, 2020
Ultimately we were unable to use this app because it conflicts with Shopify Scripts. However, I will say that the customer service team was very responsive when it came to both installing the app as well as then uninstalling the app from our store when we realized that there was a conflict, so credit to them for that!
Thank you for leaving us a review! Our team is thriving to improve the app better and better.
Dec. 15, 2020
Great app! Had some issues when starting but the customer service team resolved all my issues with getting our setup correctly working on our website.
Thanks for your wonderful review! We are glad to know that you're happy with our app because customers' satisfaction is always our first priority.
Dec. 1, 2020
Great app. Helped me add free gifts to cart. At first it was confusing how the app interface is, however, their support team especially Nicolas is AMAZING and quickly helped me through installation. Very easy to use once you learn the first time! highly recommend
Thanks for your review! Our Support Team and Nicholas are definitely grateful to see your review because it motivates us a lot to continue our works.
Nov. 30, 2020
I was having trouble getting it to work and when I contacted SUPPORT, they responded in a few hours and got it resolved!
Thank you for leaving a 5-star review! We're glad to know that you enjoyed your experience with our app.
Nov. 29, 2020
This app has performed better than we could have ever imagined. Robert was SO helpful & responsive, & really went above & beyond to ensure we were perfectly set up for our Black Friday sale. We offered two tiers of gifts on our website. So happy to have this app now part of our website.
Thanks for leaving such a wonderful review! We're happy to acknowledge that Free Gifts app now becomes a part of your website. Robert would be excited to know that you enjoyed his service.
Nov. 27, 2020
We downloaded this app as a last minute decision for Black Friday. We were very impressed with how quickly we were up and running, and the free gift was a great incentive for purchases for Black Friday. Would definitely recommend.
We're thrilled to be a part of your promotion. Thank you for sharing your kind words with us! It means the world to us and our team.
Nov. 27, 2020
great app. very prompt support. this app requires some simple edits to your liquid files..ours wasnt quite as standard. opened a ticket and they went in and set it up completely free.
Thank you! I really appreciate your review. We are continuously striving to serve you better.
Nov. 26, 2020
Have installed on two Shopify stores. Great support and works great. Lots of options for price thresholds, product thresholds, etc.
Thank you for your review and and using our app on multiple stores! We're happy to know that you are having a great experience with our app.
Nov. 24, 2020
Easy to use free gift with purchase app with an excellent customer service team and attention to detail. Highly recommend!
Thanks for droping us a 5-star review! We're happy that our app adapts your needs because customers' satisfaction is always our 1st priority
Nov. 23, 2020
This is one of the best apps on my site. It does exactly what I need it to and the support is amazing. I've switched themes and each time they are there to help me quickly.
Thanks for your wonderful review! Customers' satisfaction is always our 1st priority and your review reaffirm the hard work we put in everyday.
Nov. 23, 2020
Really great app. Works as it should. Really appreciate the fast and helpful support they provide after installing the application.
Thank you for leaving us a review! We're happy to know that you enjoyed your experience with our app. Our Support Team will definitely be happy to read what your wrote.
Nov. 23, 2020
Great app and even better team. Appreciate the support they have given over the last few days in installing the app!
Nov. 23, 2020
Very usefull, high convertion, and simple to use app. Fast and kind customer service that answered even in the weekend!