All reviews

Rating Breakdown

  • 5
    96% (3,382 ratings)
  • 4
    2% (86 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (39 ratings)

Reviews with Text

  • 92% (3,257)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 7, 2020

By far the beat gift app on Shopify. Believe me... I tried them all! Support is excellent and the app is so simple and easy to use. Definitely recommend this app to anyone who want to give free gifts to their customers.

Store

KOIOKI

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2020

The Free Gifts by Secomapp is extremely powerful. It has tonnes of features that worked well for our needs. We needed an application for one of our annual sales and this app solved inventory, the ability to choose a gift, and integration with our current theme. I would highly recommend using this app for any gift related purpose. Thank you!

Using app

10 days

Total reviews

15

Average rating

4.7

5 / 5 Share

July 20, 2020

Used the app to create multiple bundles on my site. This was the only app that I found that had all the functionality I needed. I installed and deleted literally 7-8 apps before settling on this one. Its back-end interface maybe a little lacking, however, give it a chance and you will not regret it. Works smoothly and with a great customer service team to back you on any request. They cleared out all the "bugs" that came up during integration on our site within 2-3 days. HIGHLY recommend.

Store

Zahaar

Using app

About 1 month

Total reviews

3

Average rating

3.7

1 / 5 Share

July 13, 2020

Really not good. The app creates a free variant on our website that is visible on our website, we tried to hide it many times but there is nothing to do. People can hack it and add free products to their orders. We have contacted the app many times without any chance to make it work, we paid developers to work on it but there is nothing to do...

Using app

About 1 year

Total reviews

3

Average rating

3.7

Developer Reply

So sorry for your unhappy experience. But as our last email, you just required us to leave it for your developer to handle the app and then things just got out of our control. We have just sent a quick follow-up mail, please reply to it and we can have a chance to back you up carefully. Thanks!

5 / 5 Share

July 3, 2020

I used this app to increase my sales with BOGO, promotions and discounts, and my customers really love my store and products. Besides, it has a really fast & excellent support !!! thank you guys !

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 29, 2020

Good support, Great function. The good thing about this app is that you can expect speedy improvements.

Using app

About 2 years

Total reviews

2

Average rating

4.5

5 / 5 Share

June 19, 2020

I have used this app for more than 4 years and we get so much ROI from this one app - it is great. I also really like and appreciate their fast and responsive customer service. Their team have made many customization to app for us.

Store

DERMA E

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

May 28, 2020

I used this app to help me do a bundle sale, it's very helpful, I have my 1st order on air within a day after its been set up. The tech support is instant helping me with the CODE.

Using app

About 23 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 27, 2023

Great app, super easy to use and has amazing customer service. The options to present and auto add to cart is super smooth.

Store

TEAMLTD

Using app

Over 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

April 24, 2020

We use this app to add free gifts for specific product variants. I was having trouble getting everything configured correctly, but I reached out to support and they were able to help with a pretty quick turn around time. Much appreciated and our store looks great.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2020

This app enables me to automatically add free accessories that comes with my products. It is very reliable and the customer support is awesome.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

April 22, 2020

I use this app because when a customer buys our air dryers we need to include a box of free accessories. Instead of them adding the accessories themselves, Free Gifts adds it automatically at 0.00$ in the cart. It is very helpful since we work with a "3PL" and they need to have free items on the pick list to make sure the order is complete. They also offer great customer support!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

1 / 5 Share

April 22, 2020

The only thing I liked about the app was the prompt support. However, this could not compensate for the amount of headache we have had. The app turned itself off on its own. Then it would force the wrong variation into people's cart resulting in a lot of frustration, money loss for us and pricey returns. It requires a duplicate of SKU in order to work, which created total mess in out WMS system blocking dispatching. I would recommend to try and avoid using it if you can, or give yourself a month of testing, because our 18 days were not enough.

Using app

21 days

Total reviews

3

Average rating

3.3

Developer Reply

So sorry for your unhappy experience. We suggest you let us help set up the offer to make it work correctly. A follow-up email has been sent to fully explain and suggest the way to handle the issues for you. Thanks!

5 / 5 Share

April 16, 2020

Very good Support! Fast and helpful. Thank you so much! We love to use your App in our Webshop undgretel.com :)

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 24, 2021

We've been using this for a bit now and I'm rather pleased with it. Straight forward and keeps things organized on our end when it comes to who gets what so that my warehouse doesn't miss something. :) I keep coming back and using these folks. Great for what is needed, and their customer service is fantastic in helping you out. Thanks! Every once it awhile it turns itself off for some odd reason (usually when we're seeing HEAAAAAVY traffic) and we just do a bump and back it goes.

Using app

Over 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

May 14, 2020

Great app! With it I made absolutely all kinds of automatic discounts that I wanted and launched them at the same time, which can not be done using the standard options in Shopify. But the most important thing is support. This is the best support service I have ever met! The response to my request was quick and moreover I received absolutely all the changes that I requested and even more! Definitely I can recommend this application to everyone. It is worth every cent.

Store

MDNT45

Using app

About 2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 12, 2023

We are using the app for a couple of years now and are very happy with it, works perfect and is covering our needs. There was a little problem with the new version of the app and support was very helpfull and very quick with resolving the problem.

Using app

Over 3 years

Total reviews

13

Average rating

4.9

5 / 5 Share

March 24, 2020

App works very well and the customer support is amazing. Every time I ask for anything to be customized or changed they are on it immediately. Highly recommend.

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 23, 2020

The app works really and allows us to give something back to our loyal customers. Support is always helpful and quick to fix any problems.

Using app

Over 1 year

Total reviews

3

Average rating

4.7

2 / 5 Share

March 15, 2020

Very frustrated with this app. I wish it would work properly. I repeatedly need support to fix errors and it is causing poor customer experience on our store.

Using app

6 months

Total reviews

4

Average rating

3.5

Developer Reply

Hi Admin, So sorry for a little late response due to the weekend. Your request has been checked closely and replied to your inbox already. Please check your email and we promise we will keep in touch quickly within our working hours.