All reviews

Rating Breakdown

  • 5
    96% (3,387 ratings)
  • 4
    2% (86 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (11 ratings)
  • 1
    1% (39 ratings)

Reviews with Text

  • 92% (3,261)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 12, 2018

Louis Tong - Very quick response. Everything was done that I asked for.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 24, 2024

Really great app that helps us add some extra goodies for our customers at checkout. Daniel is really responsive and makes sure we are 100% happy with the outcome. I appreciate his help and how well this app works. Thank you!

Using app

Almost 6 years

Total reviews

3

Average rating

3.7

5 / 5 Share

Aug. 2, 2018

I love working with this app, the support team installed it very quickly. I love that I can have as many BOGO offers as I want and my customers can still use a code from Shopify discount codes.

Using app

2 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 1, 2018

Really great customer support :)

Using app

Almost 2 years

Total reviews

9

Average rating

4.0

5 / 5 Share

July 31, 2018

He provides excellent support whenever needed . Quick response and almost turns up with a solution or work around . Thanks Nicolas.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2018

A perfect app to make gifts to customers in order to retain them. Assistance is really fast and available to solve requests and open tickets. I really recommend this app!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 19, 2018

I just started to use this app. The promotions are easy to set up and installation was fast. Thank you!

Using app

9 days

Total reviews

25

Average rating

5.0

5 / 5 Share

July 18, 2018

Wonderful app and Nicolas was more than happy and competent to help with setup. Worth the money.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 13, 2018

Best customer experience ever. They were very helpful!

Using app

2 days

Total reviews

4

Average rating

4.0

5 / 5 Share

July 13, 2018

This app works, the installation was fast, and the support was great. Everything you want in an excellent app!!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 13, 2018

Very happy with this app and the service provided by the Secomapp team. Super responsive. Helped with integration to make sure it worked for my theme. Excited to continue to use the multiple options in this app.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2018

Good and speedy support. App is good and useful to create complex free gift mechanics.

Using app

3 months

Total reviews

1

Average rating

5.0

1 / 5 Share

June 17, 2018

The app wasnt installed correctly by Secomapp guys, or just doesnt work. It caused us a real customer experience issues when the free gift wasnt shown as free to the customer. Also - there is no one to talk to. takes a lot of time to get back to customers. Very bad.

Using app

3 days

Total reviews

2

Average rating

3.0

Developer Reply

We are so sorry for the unhappy experience you've had. Because we don't work at weekend (Saturday afternoon and Sunday, GMT +7), we've not been with you in time. We would love to have to back and this time, we would want to help you create the offers for you desire.

5 / 5 Share

May 31, 2023

The new 2.0 interface is amazing, super simple and intuitive. And as usual, these guys have incredible service that's more responsive than other apps we've used in this space. Great work guys!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

June 12, 2018

Great support service- attend to our needs really quickly. Looking forward to using the ap.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 2, 2018

This is the best customer service I've ever received! Amazing App and support

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 1, 2018

Great app and very prompt and helpful support, Highly recommended!

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 25, 2018

Works great, support team handles setup.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 21, 2018

Works as described-- the development team was quite helpful with the installation and replying to technical questions, both quickly and precisely.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 20, 2018

Great app and really terrific and timely support from their team, especially Louis. Couldn't be happier with them.

Using app

4 months

Total reviews

1

Average rating

5.0