BOGOS: Free Gift Bundle Upsell
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We used this for a free gift offer, works perfectly. The support team we really great in helping get this set up, very quick to respond. Thanks in particular to Trix & Daniel!
Nice day to you NJODesigns, Thank you so much for leaving so awesome a review! Trix and Daniel would be really excited to read your awesome review. With your precious support, our team would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Mickie Free Gifts - Customer Support Team.
The support team is always there to help and quick to respond. The chat feature is the best one I have worked with!
Good day to you BabeLash, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.
Great app with great support especially Trix she is an awesome help. But the checkout button not working in one time when you will click multiple times then it will work.
Good day FIXDERMA SKINCARE, We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email to [email protected]. We are always ready to support you! Best regards, Alex Free Gifts - Customer Support Team.
Trix and Brian are very responsive and knowledgable. Trix answered my every question and helped us get set up with great offers! Would definitely recommend this app.
Good day to you Preggy Plus, Thank you so much for leaving us so awesome a review! Trix and Brian will be really excited to read this. With your precious feedback, it motivates us to keep on improving the app and develop better features for our customers! If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Rio Free Gifts - Customer Support Team.
This app is great! Easy set up and everything is very straight forward. Best part of this app is the customer service! Night before the drop and I have my problem fixed in minutes thanks to their quick and helpful support. Not only is the app great but the team behind it is even better. What more could you want!
Dear Shop Just Go, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Alex Free Gifts - Customer Support Team.
Excellent customer service support. The team walked me through my setup and was able to assist with some small customizations. Support was even available on the weekend! Very patient and attentive. Highly recommend. Love the app and its functionality. Five Stars and Two Thumbs Up!
Hi Paul Labrecque, We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more. May you have any further requests, please contact us via our livechat or email us at [email protected]. We are always ready to serve you! Best regards, Trix Free Gifts - Customer Support Team.
The customer service and technical support is the best without a doubt, and the app is very useful. Robert has solved all the problems very quickly and has helped us in everything.
Dear Eight & Bob, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Ellie Free Gifts - Customer Support Team.
Great app, does what it says. Easy to reach out to support and get set up within a day. Perfect for what we need.
Dear Little Green Radicals Wholesale, We can’t express how excited our team were when reading your wonderful feedback! It definitely encourages all of us to keep up with improving our app and services everyday. Please feel free to reach out to us anytime via live chat and email [email protected]. It's always our pride to accompany you! All the best, Trix Free Gifts - Customer Support Team.
Excellent customer service - prompt and available to answer a host of questions. We are excited to use this app!
Good day 19nine, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Sam Free Gifts - Customer Support Team.
I had a small customization request and Trix was super responsive and helpful and Brian was very quick to implement the changes. The best customer support I've seen in a long time!
Good day Cambridge Mask US, You made our day with your trust in Free Gifts app and your awesome review! Brian and Trix would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Richard Free Gifts - Customer Support Team.
Amazing customer service from Trix and Henry. They went above and beyond helping me set up this app.
Good day to you, La Line Collective Australia! Thanks a ton for your wonderful feedback! Our team, especially Trix and Henry is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Richard Free Gifts - Customer Support Team.
Amazing support. I would, strongly, recomend this app to anybody. I was in a real Hurry when I installed it and the gave a solution in minutes. Outstanding service.
Good day Sportech fitness, You made our day with your trust in Free Gifts app and your awesome review! Our team is all happy to know that we could support and satisfy you! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We are always happy to assist you! Best regards, Rio Free Gifts - Customer Support Team.
This app works great. I had a lot of questions and need some help to get it perfect for what we needed and their team was quick to response and help me out with exactly what I needed to do. Couldn't be happier. Thank you!
Good day to you WaterlessCookware, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.
Ellie from the support team helped me for over 2.5 hours to understand more of the app capabilities and help with some customizations. She was such a huge support. Thank you Ellie!
Dear Grande Cosmetics, It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Ellie is really excited to read your awesome review. Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Alex Free Gifts - Customer Support Team.
Stay away from this app. This app caused a major issue in our store. We used this app to create an offer - a small gift with purchase during a seasonal sale then had the offer scheduled to turn off after the sale was over. Months later, we figured out that people using Shop Pay got our high-priced items for free! Even though the offer was expired on the app. The products that people were getting were not free gifts, just regular SKUs. This error caused by Free Gift App was a loss of $2,500. This is not including all of the time that we are spending auditing the orders, being on the phone with support, and removing this code from our store. I reached out to their support team to request a reimbursement, and they completely denied my request even though they admitted it was their fault. (I wish I could attach screenshots of the conversation to this review as proof) Not only did the app zero out the cost of a regular SKU/variant that had nothing to do with a free gift but it also only works on the Online Store sales channel. Their support rep told me after the fact that they recommend posting products on the Online store only not other sales channels. Yet that is not listed anywhere on their website, instructions, or user guides. This is a problem because we have multiple sales channels like Shop, FB, IG stores etc... I bet that a lot of other stores do too. I can not believe that Shopify supports and recommends this app to store owners.
Dear Bebonia, We are truly sorry for this inconvenience! Our app prevents this case by setting all the gifts’ fulfillment services as manual. However, those orders were still auto fulfilled by a 3rd-party system of your store. This was beyond our reach so we are not able to affect that. In this case, our suggestion is to duplicate the product and use the duplicated one as gift only. So the gift won’t be available on other sale channels. We are truly sorry again for this unhappy experience! It does relate to the 3rd-party system so it is not possible for us to take full control of it. If you need any further assistance, just let me know and we will try our best to support you!
Throughly recommend this app. The support team including Ellie, Robert and Brian went over and above to ensure that the app worked on my custom theme. Thanks guys!
Hi Corries, Thank you so much for leaving so awesome a review! Ellie, Robert and Brian would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Martin Free Gifts - Customer Support Team.
Robert and Louis are perfect support teams. I wanted to customize the application, their support was so fast and perfect. I recommend you to use this application.
Good day Mardi Mercredi, You made our day with your trust in Free Gifts app and your awesome review! Robert and Louis would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Richard Free Gifts - Customer Support Team.
It's magic. We're finally able to provide all the complex promotions mechanics that we have in mind for our customers.
Good day to you, Acuralle! Thanks a ton to your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Richard Free Gifts - Customer Support Team.
I like the app and the flexibility it provides with regards of gift combinations and presentations in the product and cart pages. The support team is outstanding and always there if you need them.
Good day to you Almah Skincare, We can't express by words how grateful we are to have a chance to support your business! Our team is really excited to read your awesome review. With your precious support, we would definitely try harder to provide better features and also better services. You are always our pride and joy! Please feel free to reach us anytime via live chat or email [email protected] as we always welcome you! All the best, Sam Free Gifts - Customer Support Team.
App is good but the support team is outstanding! They helped me set up the campaign, debug it and even implement the code on two of my themes. Amazing!
DearUndrdog Surface Products, How lovely a customer you are! We are grateful that you trust Free Gifts app and let us accompany you in your business. Thanks to your support, we would work tirelessly to improve Free Gifts app. May you need further assistance, please contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Rio Free Gifts - Customer Support Team.
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