BOGOS: Free Gift Bundle Upsell
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Great customer support. The team is always very responsive and always willing to help! On top of that, they are all very kind. I recommend using this app.
Dear The Nue Co., This is Free Gifts - Customer Support Team. Thank you so much for your compliment on the Free Gifts. Your support means the world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers. If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We are always ready to serve! Best regards, Hannah Free Gifts - Customer Support Team.
It worked well for about two weeks. After that, something broke and all of the items in the special offer, you could add to your cart for free. after escalating it to their support, they started working on it - next morning they said its fixed, after I checked it was not fixed. I escalated it again, AGAIN after 1 day, they said now its fixed, only to find out today its not fixed. they are not even checking after their fixes. yes. their support is friendly, and quick to reply, but this situation is making me move away
Hi Admin, I'm truly sorry for the unhappy experience you have encountered with our app. Our team has already resolved that and checked all other product pages and they are working properly now. If you need any further assistance, feel free to let us know and we would be more than willing to support you!
Great app and great customer service. David really helped us in setting up the app. Works totally fine.
Good day to you, Tales & Tails! Your kindness and affection are greatly appreciated by the Free Gifts customer service team. We are overjoyed to have received such positive feedback, and David is the happiest of us all:D Please contact us via LiveChat or email at [email protected] if you have any questions. Best wishes, Hannah Free Gifts - Customer Support Team
We're able to achieve free gift promotions with ease. The best part is their support team - very responsive, very proactive in providing solutions, and takes time to explain procedures clearly. Thank you and keep it up!
A good day to you, Altenew Partner Team! Thank you for taking the time to respond so thoughtfully! We will undoubtedly continue to strive to improve the features and experience of our loyal clients. If you need more help, please contact us via live chat or email at [email protected]. We are always happy to help. Our top priority is to provide you with the best service possible! Best wishes! Hannah Free Gifts - Customer Support Team
Customer service is world-class. They set up our first BOGO and have been very supportive since downloading the app. Excited to use the product.
Good day to you Kuppy, We want to thank you from the bottom of our hearts! Your awesome feedback would definitely keep us going on improving the app and providing better services. Please feel free to contact us anytime via live chat or email us at [email protected] when you need a hand. We are always happy to be with you! All the best, Hannah Free Gifts - Customer Support Team.
Anne and Brian have been a great help to assist us with configuring and ad-hoc works. Thank you so much, team!
Greetings, esc UAT! We here at Free Gifts love the great vibes you're sending our way:D Anne and Brian are ecstatic to learn that you are pleased with their assistance! Our staff will continue to strive for greater excellence in order to improve our service! Please contact us by Livechat or email at [email protected] if you require assistance. We're thrilled to have you among us! Hannah Free Gifts - Customer Support Team
The apps should have more additional rules to be included. I expected more with this monthly rate price. But overall, the discount rules offered should be sufficient for most stores. On the other hand, support was quite fast and helpful!
Dear Suu Balm®, We are grateful to have you with us and it's our honor to support you. Although we have received your wonderful feedback, we acknowledge that there are some points we need to improve in order to make our precious merchants fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are all looking forward to having a chance to support you! Best regards, Hannah Free Gifts - Customer Support Team.
Their customer service is amazing...super speedy responses and very helpful. App is easy to use and works like a charm! :)
Thank you so much, Jenette All Natural Skin Care! That review made us very happy! Because of you, we now have even more motivation to improve our services in the coming days:D If you require assistance, please contact us via Live Chat or email at [email protected]. Have a wonderful day! Hannah Free Gifts - Customer Support Team
Amazing Customer Service: I have been on Shopify for many years now and have tried a lot of apps over time... nothing compares to the customer support I received form David, it was 1. extremely quick AND off hour (as I decided at 6pm to set up a new app for an email going out at 6am the next day) but 2. also very friendly and easy along the way... I'm excited to continue to use this app and have access to other (hopefully equally as awesome) Customer Representatives like David.
Hello there, Substance Nutrition, We at Free Gifts appreciate the good vibes you're sending our way :D David is overjoyed to hear that you are satisfied with his assistance! In order to improve our service, our team will continue to strive for greater excellence! If you require assistance, please contact us via Livechat or email at [email protected]. Have a fantastic day! Hannah Free Gifts - Customer Support Team
Pas encore testé en ligne pour voir les résultats en terme de vente, mais le support pour l'installer et faire les adaptations est au top !
"Bonjour lemondedepoppy.com, Nous apprécions vos commentaires positifs ! En ce moment, toute notre équipe est aux anges ! Nous continuerons à travailler dur pour améliorer nos produits et l'expérience de nos clients fidèles grâce à votre soutien. Si vous avez besoin d'aide, veuillez nous contacter par chat en direct ou par e-mail à [email protected]. Nous sommes toujours disponibles pour vous aider si vous en avez besoin ! Toutes mes excuses pour les erreurs de traduction, le cas échéant, car nous avons utilisé Google Translate pour le français :D Nous espérons vous être utile! Hannah Cadeaux gratuits - Équipe d'assistance à la clientèle"
Truly, their customer service system is amazing! Anne helped answer all my questions, solved the problem, and made my day! Thank you so much, Anne! :)
Good day to you Wishtrend! Thank you so much for your thoughtful comments about our assistance :D Your positive feedback has given us a boost in confidence, espcially David, and we will use it to improve our services! If you have any questions, please contact us via Live Chat or email at [email protected]. We look forward to assisting you once more! Best wishes, Hannah Free Gifts - Customer Support Team
We use this app to run more complex gift-with-purchase promotions and it's been a great tool! It's easy to navigate for simple promotions that we want to run, but it can get more confusing when there's more complexity to the promotions.. Although it can get confusing at times, I give this app 5 stars because of the excellent customer support! They are always quick to respond to my questions (even though we have a 14 hour time difference!), help me set up promotions, and help us customize pop-ups to fit our brand + styling. I've recently been working with David and he has been very helpful in solving our problems and walking me through everything so I understand clearly...and I ask a LOT of questions. My advice - reach out for help if you get stuck or if you don't like how something looks!! They're so helpful and supportive - it's been a great experience so far!
"Good day to you Barefaced! Thanks a ton for your wonderful feedback! Our team is so happy to know that we could assist you promptly. Your precious support would definitely motivate us to work harder to improve our app and our support team. May you need any further assistance, please feel free to drop us a message via live chat or email us at [email protected]. It's always our pleasure to accompany you. All the best, Hannah Free Gifts - Customer Support Team.
David was quick to solve our problems and help us get our free gifts organized! Great app and better customer service!
Good day to you coastland apparel, Thank you so much for leaving us so awesome a review! Your precious feedback motivates us to keep improving the app and our support team. If you need further support, we will always be waiting for you at live chat or [email protected]. Your satisfaction is always our highest priority! Best regards, Hannah Free Gifts - Customer Support Team.
Great service and very fast response, especially David, helped me a lot to set up the APP, highly recommended!
Hello there Ocare Health&Beauty! Thank you so much for taking the time to write such an amazing review! David is going to be ecstatic to read your wonderful evaluation. If you continue to support us, our team will work even harder to develop new products and services. We'll always look forward to seeing you! Please contact us at [email protected] at any time via live chat or email. We eagerly await your call! Best regards. Hannah Free Gifts - Customer Support Team.
Anne and Brian from the support and development team helped me resolve my issue in a short span of time and I really appreciate their help. Thanks a lot team!
Hi Discovery House Distributors Pvt Ltd, Thank you so much for leaving so awesome a review! Anne and Brian would be happy to know that you are satisfied with our app and support team! If you have any further requests, please feel free to contact us via our live chat or email us at [email protected]. We always appreciate you! Best regards, Hannah Free Gifts - Customer Support Team.
Customer service has helped to solve the problem. So far everything is working. Thanks~ If you have any problems, please ask their customer service first. Remember to back up the theme before installing apps.
Dear Qcare Asia, Our team is super thrilled to read your awesome feedback. It's so great to have you with us and we can't be any happier to have satisfied you with our app and services! Thanks to your support, we will certainly work harder to improve our Free Gifts app. Should you need our support, please do not hesitate to drop us a message via live chat or email [email protected]. Best regards, Amber Free Gifts - Customer Support Team.
It allows you to add the free gift to the cart, which we find makes for alot better conversions then simply stating it comes with it. We also had an issue (our own fault) and the company not only told us what was wrong, the went ahead and fixed it as a draft, and then followed up two days later just to be sure it was still working.
Hi Forest Glory, We are so grateful for your trust and satisfaction with Free Gifts app. It's always our honor to support you and to be with you in your business! If you need any further support, please get back to us via live chat or email [email protected]. We are always willing to give you a hand! Cheer, Louis Free Gifts - Customer Support Team.
This app is extremely useful for setting up different offers for our store. The customer service and support is top notch and they are always available when you need help! Definitely would recommend this app to anyone using Shopify!
Good day to you The Good Patch! Thank you so much for taking the time to leave such a wonderful review! Our team will work even harder to develop new products and services if you continue to support us. We'll always be happy to see you! Please contact us at any time via live chat or email at [email protected]. We are eagerly awaiting your call! Best regards, Daniel Free Gifts - Customer Support Team.
Very impressed with the product and the customer service is extremely swift! It is a really good to be able to offer a free gift with purchase, cheaper than a monetary discount and is a lovely suprise and delight for customers
Good day Beauty & Seoul, We are all so proud that our app and support can make you feel satisfied! Your trust and wonderful feedback motivated us to keep on developing the app and providing better services to our customers. If you have any further questions, please feel free to leave us a message via live chat or an email at [email protected]. We are always ready to support you! Best regards, Robert Free Gifts - Customer Support Team.
Good for adjusting promotion mechanism like free gifts for selected items Support team helps so fast whenever I get the issues during the proceed of setting the mechanism!
Good morning, MEDICUBE MY!. Thank you very much for your thoughtful remarks! Right now, our entire crew is ecstatic! As a consequence of your support, we will continue to work hard to improve the products and experience for our loyal customers. Please contact us via live chat or email at [email protected] if you require assistance. We'll be there for you whenever you need us! Best to you, Ellie Free Gifts - Customer Support Team
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