BOGOS: Free Gift Bundle Upsell
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Great service by both Robert and Brian. Fast, helpful and patient. Quick turnaround and helped troubleshoot on different browsers too. Great customer service. Thanks team!
Hi Algemist, Thank you so much for your trust in our app and we sincerely appreciate your support for Free Gifts. Robert and Brian would definitely be happy to read your awesome review. We will try our best to develop our app even more for our customers. May you need any further assistance, we are always here to support via live chat or email [email protected]õm Best regards, Trix Free Gifts - Customer Support Team.
The app was great , customer no need to add the free gift into the cart. It's automatically added free gift when the orders meet condition. The support team ( John Nguyen , Robert, Brian) very helpful to fixed the issue.
Hi TRAPO® Car Mat Malaysia, It's so great our Free Gifts app and support team could satisfy you! We would definitely put effort into developing more stunning features for our precious customers. Should you have any questions, we are just one message away via the live chat or [email protected] Best regards, Trix Free Gifts - Customer Support Team.
A good app to offer free gifts with different conditions. The support from the developers is also quick to iron out any issues and develop features to optimise them further. I would recommend this app for anyone looking at going a step forward from the Buy X Get Y native setup on Shopify
Dear Casinetto, You make our day with your awesome review! We really appreciate your support to Free Gifts app and feel so motivated by a lovely customer like you. Our team will work tirelessly to develop more interesting features. If you need any further support, please feel free to send us a message via live chat or [email protected]. Best regards, Trix Free Gifts - Customer Support Team.
Great Help! very nice support team and always a very quick answer. Problem was solved after 30 minutes.
***UPDATE Apr 12, 2021 Hi Ginsonline Team, We have tried to contact you via several tickets including: #97289, #97067, #96635 regarding the issue with $0 products. Could you please check your mailbox and let me know your thought? ------------- Hi Ginsonline, I’m really sorry for your unhappy experience! Our Developer Team has completed fixing the issue for you. We have replied to you via ticket no #96635. Could you please check your mail box and let me know your thought? Thank you so much! Robert Free Gifts – Customer Support Team
perfect support !! Great App
Hi Team-Trettl Cosmetics, How lovely you are! We appreciate you and your support to Free Gifts app so much. Our team would definitely keep on improving the app so that we can provide you with more stunning features. May you need any further assistance, we are just one message away via our live chat and [email protected]. Best regards, Trix Free Gifts - Customer Support Team.
App is used mostly for gift with purchase promos and it works well. Customer support goes above and beyond to always help - Robert is always awesome.
Dear NEST New York, We are grateful to have you with us and it's our honor to serve you. Although we have received your wonderful review, we acknowledge that there are some points we need to improve in order to make our customers fully satisfied. If you need any assistance from us, please contact our team via the live chat or email us at support@secomapp. We are always ready to support you! Best regards, Trix Free Gifts - Customer Support Team.
Great app but the support team is even better. Robert, Louis and the rest of the team are always on hand to resolve issues very quickly.
Hi AesthetiCare Professional Zone, We are so grateful for your trust in our Free Gifts app and even more for your kindness. Robert and Louis would definitely be happy to read your review. It's our honor to support you and be with you in your thriving business. If you need any further support, please don't hesitate to contact us via our livechat or email us at [email protected] All the best, Trix Free Gifts - Customer Support Team.
We have been using free gifts on our store for 1 year and everything works really smoothly. Support is very responsive and always ready to fix what's need to be fixed. PS: Mina is amazing from support and now the version 2.0 is really another level.
Dear AgoLab Nutraceutica, It's so great to hear that you have been with us for 1 year! We are so happy to support and accompany you in your business. If you need further assistance, please contact us via our livechat or email us at [email protected]. There's nothing more important to us than your satisfaction and success! Best regards, Trix Free Gifts - Customer Support Team.
Great app and support. All my questions answered quickly and got a lot of help setting up my promos.
Hi Party Love, We are so glad that our team has been able to support you promptly. Thank you so much for leaving us a wonderful review so that we can work tirelessly to improve our app even more. May you have any further requests, please contact us via our livechat or email us at [email protected]. We are always ready to serve you! Best regards, Trix Free Gifts - Customer Support Team.
This app is brilliant and the help provided by the support team is excellent.. though it is perfect, a little more improvement will make it the best.
Good day Mother Sparsh Storem, You made our day with your trust in Free Gifts app and your awesome review! Your feedback would definitely encourage us to improve our app and keep on providing excellent services to our precious customers. If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We always appreciate you! Best regards, Trix Free Gifts - Customer Support Team.
The support staff are very helpful and reply super fast via online chat. This is the best free gift I have found so far. My one hope would be for there to be a pop up button of the offer on the shop page rather than only the banner in the checkout.
Hi Strands of Silk, Thank you so much for your compliment on Free Gifts app and also for you helpful feedback. Your support means world to us and it would encourage Free Gifts Team to work tirelessly to improve the features for our valued customers. If you have any further requests, please feel free to contact us via our livechat or email us at [email protected]. We are always ready to serve! Best regards, Trix Free Gifts - Customer Support Team.
We love this app so much, it is so user friendly & functional! The support of their team, especially Robert is incredible :) Could not recommend this app more!
Hi YCL Jewels International, This is Trix from Free Gifts - Customer Support Team. Thank you for letting Free Gifts app accompany you in your business. Robert will be happy to know that he was able to support you and make you satisfied. You support motivates us to work harder to develop new features for Free Gifts. If you have any questions, please contact us via our livechat or email us at [email protected]. We are always ready to support our customers! Best regards, Trix Free Gifts - Customer Support Team.
The support is great! In a few hours they answer you back and they fix the problem. :-) Fully satisfied with it!
We really appreciate your awesome review. Thank you so much!
it is quite straightforward on the surface yet not really bu the customer service help was really useful and it allowed me to achieve what I wanted to implement. 5 star for customer service!
Thanks for leaving us a review! We're glad that you had a good time with our app. Our support team would be excited to know that you enjoyed our service!
Not many digital savvy staffs in my team so the help on chat really helps. The service level is very high, quick response and solutions.
Thanks for leaving us a review! We're glad that you had a good time with our app. Our support team would be excited to know that you enjoyed our service!
GWP programs are crucial to any business. It's been a challenge finding a good app and although this one isn't the most user friendly, the support team is incredible. I can't say enough how supportive Robert is. He responds immediately and provides recommendations or resolves issues asap!
Thank you for leaving us a review! Robert will definitely be very happy to read your review!
Thank you Mina for her prompt response even on her weekend, I didn't her real-time response but her's there and solve the problem for me in time. More than that she teach me how to correct things. :)
Thank you for your review! We're happy to know that you are having a great experience with our app.
This app requires the developers to add liquid code manually. I had 2 days of back and forth communication with Robert who said that even though they were on holiday, they would get it done, unfortunately he just ghosted me for 3 days, which caused us to scramble last minute to find another app at the last minute. I see others have had good service experiences but unfortunately our experience with this app was frustrating and disappointing. (I wouldn't have left a review, but Robert has sent 2 automated emails in the last few days to ask for one -so here it is).
Hi, I’m really sorry for your unhappy experience. We have been back from our Lunar New Year holiday and able to install the code for you quickly! We have been trying to contact you through ticket #93118. Could you kindly check your mailbox and let us know your thought? Thank you so much!
I installed it and couldn't get it to work and so uninstalled it. Unfortunately according to Shopify Tech Support it added code that completely hosed my shopping cart. This made me lose 1/2 day of sales while Shopify support walked me through removing their code from the liquify files.
Hi, I’m so sorry for the unhappy experience you have encountered. It’s a pity that we did not receive any emails from you so we do not have the chance to support you properly. I have created the ticket number 93259 for further support. Could you please check your mailbox and let us know your thought? Thank you so much!
Very happy with this application! It meets all my needs, and I recommend it. Another very positive point is the support team! Special mention to Anne and Brian, who are very responsive.
Thanks for leaving us a review! Our team is definitely so grateful to see your review!
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