BOGOS: Free Gift Bundle Upsell

The support is great! In a few hours they answer you back and they fix the problem. :-) Fully satisfied with it!

it is quite straightforward on the surface yet not really bu the customer service help was really useful and it allowed me to achieve what I wanted to implement. 5 star for customer service!

Not many digital savvy staffs in my team so the help on chat really helps. The service level is very high, quick response and solutions.

GWP programs are crucial to any business. It's been a challenge finding a good app and although this one isn't the most user friendly, the support team is incredible. I can't say enough how supportive Robert is. He responds immediately and provides recommendations or resolves issues asap!

Thank you Mina for her prompt response even on her weekend, I didn't her real-time response but her's there and solve the problem for me in time. More than that she teach me how to correct things. :)

This app requires the developers to add liquid code manually. I had 2 days of back and forth communication with Robert who said that even though they were on holiday, they would get it done, unfortunately he just ghosted me for 3 days, which caused us to scramble last minute to find another app at the last minute. I see others have had good service experiences but unfortunately our experience with this app was frustrating and disappointing. (I wouldn't have left a review, but Robert has sent 2 automated emails in the last few days to ask for one -so here it is).

I installed it and couldn't get it to work and so uninstalled it. Unfortunately according to Shopify Tech Support it added code that completely hosed my shopping cart. This made me lose 1/2 day of sales while Shopify support walked me through removing their code from the liquify files.

Very happy with this application! It meets all my needs, and I recommend it. Another very positive point is the support team! Special mention to Anne and Brian, who are very responsive.

Fantastic service! I need help with something and the response is immediate, even after working hours! 10/10 would recommend!

This app has several great functionalities. And the support team has a quick response time. They even customized the Check Out banner for us which was a nice surprise.

This excellent APP and technical team solved all the problems of installation and use for us in an efficient and timely manner. Secomapp covered almost all the promotional offers we needed. 5 our of 5 for this one!

Love the app. Used to increase AOV with special offer on checkout screen and automatically adding to the cart once they hit the threshold.

I used this app for a free gift promotion and it works great. The support team is really quick to answer and helpful.

Horrible experience. They completely messed up my cart and when i add products to the cart, it doesn't update. Reached out to support and they said they backed up my theme, but they backed up my theme incorrectly. All the changes made were also in my "backup" theme. I had to manually revert all of the code they made and guess what, it all started to work again. I spent 3 hours trying to fix all of this and all customer support said during this time was that it wasn't their fault. Well I just fixed it by reverting all their code, so yes, it was their fault.

Update: Over half a decade later, huge changes to the app, features, more, but still after the better half of a decade the support level is 100% up there if the best Shopify apps. Genuinely potentially number 1 across all apps. After some huge business changes over the years I was convinced customer support was going to fall off a cliff like almost every other shopify app that goes big time... BOGOS is legit a masterclass with support and making it happen for customers, i have gone and tried, used and paid for other "similar apps" but in the end talking to them is like having a letterpal on the otherside of the world but with BOGO it is legit almost as fast as a AI chatbot but by no means are they bots, over the moon with this. Big Shoutout to MINA, super patient and super effective and skilled, David the dev i spoke with too is great, Mina is topnotch and represents BOGO incredibly, big thanks to her! I also want to suggest Shopify as a company takes a leaf out of BOGOS book when it comes to customer support, genuinely they are one of if not the last supportive app and whats awesome is they were one of the first i tried, awesome and they i swear are awake 24/7. Absolute beasts! This was my original review below from many many years ago " I have been using BOGO Free gifts for years now and recently updated to their new updated version of the app... all i can say is I WISH other apps had the same support level that this app has. They honestly have faster support than Shopify Plus 24 hour support... they reply fast and dont waste your time! Great app!" My vote for "number #1 on shopify"

An excellent App that works very well with our website. The developer of this App provided a great service, helped us set up the App in a timely manner, and met our business needs. Highly recommended！

This app is fairly easy to use and whenever I've had issues with liquid code that were above my paygrade, the developer team was able to fix my issue quickly and effectively.

Ultimately we were unable to use this app because it conflicts with Shopify Scripts. However, I will say that the customer service team was very responsive when it came to both installing the app as well as then uninstalling the app from our store when we realized that there was a conflict, so credit to them for that!

Great app! Had some issues when starting but the customer service team resolved all my issues with getting our setup correctly working on our website.

Great app. Helped me add free gifts to cart. At first it was confusing how the app interface is, however, their support team especially Nicolas is AMAZING and quickly helped me through installation. Very easy to use once you learn the first time! highly recommend