BOGOS.io Free Gift Buy X Get Y

Sept. 15, 2023

Launch with caution, 3PL is chaos! I thought this app would help me just automatically add a gift to cart. And it does, nice. BUT, this also means that the app creates a "duplicate Gift-product 100% discount off" in my store. The free item was fully visible in my store collection, 3PL's didn't integrate because they didn't recognize this "new item". So orders were flying out the door without the gift in the package. Maybe I hadn't done my homework, but I'm used to apps being plug-and-play especially in this price category. Two Stars for super quick customer service, didn't resolve my issues though and chat is buggy. 2 days in, I'm deleting the app for good.

Sept. 12, 2023

I can't say enough good things about BOGOS: Free gift & Buy X Get Y and their fantastic team! I've had my fair share of technical challenges, and BOGOS: Free gift & Buy X Get Y has been an absolute game-changer for me. First and foremost, the app itself is a gem. It seamlessly integrates with our Shopify store, providing us with a range of powerful features that have significantly improved the user experience. What truly sets BOGOS: Free gift & Buy X Get Y apart, is their exceptional support team. I've encountered issues at various times, often during off-hours due to the time zone difference, and they have consistently gone above and beyond to assist me promptly. Their dedication to customer satisfaction is evident, and it's a rarity to find such a responsive and helpful support team in today's tech landscape. Not only have they helped me resolve every technical hiccup I've faced, but they've also provided invaluable guidance and insights to help me make the most of their app's features. Their expertise and willingness to assist are nothing short of remarkable. In summary, the app is a must-have for any Shopify store owner looking to enhance their online presence. The app itself is robust, user-friendly, and feature-rich, and the support team is simply outstanding. I wholeheartedly recommend them to anyone in the e-commerce space.

Sept. 11, 2023

Great app and customer support team!

Sept. 10, 2023

Customer support from 1 to 10 was a 10. Mina the person that was helping, solved an issue that I was having for 2 days in 10 minutes. I can't really ask for a better customer service than this. 5 Stars all the way!

Sept. 6, 2023

Sept. 5, 2023

I used this app for months and support is great. They are super responsive and helpful on live chat, even jumping in to help me on a Sunday when they do not technically work. However, we experienced quite a few bugs so I would recommend that you test your funnel fully when deploying this app, and keep testing it as things can break. If you're using Passport International Shipping, this app will not work well with it because their cloned product variant has non-Latin characters which Passport Shipping's software does not recognize. We did not realize that international customers who had the free gift in cart were not able to check out for months, and try not to think about how much sales we've lost due to this issue. The last straw came over Labor Day weekend when the free gift randomly stopped adding to cart even though we had plenty of gifts in-stock. Orders were sent out without the gift for eligible orders and we'll likely have to re-send the free gift on our own dime again. I share these experiences not to disparage the app makers (because their support really is fantastic), but to help merchants so that they learn from our experience. If you install this app, you need to consistently stay on top of your checkout process and ensure it works smoothly. Ultimately, we had to uninstall because there were too many problems, but hopefully it works better for you and support is always there to help. If I can't find a less buggy app, I'll be back. Thanks for all your support.

Sept. 1, 2023

I love their product! It helped increase my AOV and conversion rate so much with such a simple plugin! Customer support is excellent! This is the best shopify app i've ever used as far as increasing conversion rates go!

Sept. 1, 2023

App is great as it is, but the support team is what makes it extra great. Totally recommended.

Aug. 31, 2023

The app didn't immediately integrate with my store, but David and Louis immediately went to work and got the app working pronto! Thanks, y'all!

Aug. 30, 2023

La plateforme est simple d'utilisation et un conseiller est toujours là pour répondre à nos questions et nous aider le plus rapidement possible !

Aug. 29, 2023

We have a pretty custom checkout drawer so I was worried this app wouldn't work properly, but it was exactly what we needed! We wanted a cart threshold to be hit and then an auto-free gift to be added, and the app was able to set that up perfectly. I had some minor tweaks that I needed for the cart language so I reached out to Mina from Support who helped me pass on the message to their dev team Alex who solved it within 30 minutes. A great experience overall!

Aug. 29, 2023

Very useful Application with a great support. We have been using the application and happy with its performance.

Aug. 28, 2023

App works as intended for "free gift with purchase", and one of the better apps on the market for it. Support was helpful.

Aug. 26, 2023

Customer support couldn't be more helpful. Did most of the work for me. I would recommend this to everyone.

Aug. 24, 2023

Thank you so much for the answer by Louis Anne it really feel so good when someone quickly helping me Thank you so much BOGOS team~

Aug. 24, 2023

You don't need to worry about any problem when it happend,you have greatest support team. Customer Support is awesome.response is so fast and they understand what problem happend to me. DEV team also awesome they change code and help me so fast. Thanks for your kindly support Mina.

Aug. 23, 2023

excellent app and excellent support! I have tried other similar apps and they have lots of issues and slow support. these guys are the best!

Aug. 22, 2023

Équipe réactive et qui propose des solutions afin d'accélérer notre business. Professionnalisme assuré Merci !

Aug. 22, 2023

Very good app for adding more value to their offer plus their support is outstanding. They always reply within a few minutes and super helpful.

Aug. 22, 2023

This app is solid! Of all the dozens of apps we've worked with and tried out, the BOGOS app has the most legitimate, helpful, responsive, and thorough customer support I've experienced. They work hard to fix crazy things and put out fires quickly. I really appreciate it!!!