All reviews

Rating Breakdown

  • 5
    92% (2,009 ratings)
  • 4
    4% (94 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (12 ratings)
  • 1
    2% (52 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

June 1, 2023

Very happy with this application! It meets all my needs, and I recommend it. Another very positive point is the support team! Special mention to Anne and Brian, who are very responsive.

Store

Osée

Using app

Over 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Thanks for leaving us a review! Our team is definitely so grateful to see your review!

5 / 5 Share

Nov. 8, 2022

Fantastic service! I need help with something and the response is immediate, even after working hours! 10/10 would recommend!

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for leaving us a review. We're glad you enjoy Free Gifts!

4 / 5 Share

Feb. 6, 2021

This app has several great functionalities. And the support team has a quick response time. They even customized the Check Out banner for us which was a nice surprise.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

Feb. 4, 2021

This excellent APP and technical team solved all the problems of installation and use for us in an efficient and timely manner. Secomapp covered almost all the promotional offers we needed. 5 our of 5 for this one!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your awesome review! We are so proud to hear that Free Gifts app now will be a part of your website.

5 / 5 Share

Feb. 4, 2021

Robert really helped me a lot, he's kind and helpful, helped me resolve my app problem, I will say he is good :) Five stars ~

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! Robert will definitely be happy to read your review

5 / 5 Share

Feb. 3, 2021

Support help me a lot and fixed the issue immediately ! One more thing I like, they have live chat support, no need to wait.

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for leaving us a review! We're glad to know that our support team has managed to meet your needs for the promotion

5 / 5 Share

Feb. 3, 2021

Love the app. Used to increase AOV with special offer on checkout screen and automatically adding to the cart once they hit the threshold.

Store

Fitish

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your feedback, we are thrilled to know that Free Gifts app was able to help your business!

5 / 5 Share

Feb. 3, 2021

GREAT CUSTOMER SUPPORT - instant reply, perfect service. I love it! Free installation and literally no effort whatsoever

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving us a review! We're glad that you enjoyed your experience with our app. Our support team would be excited to know that you enjoyed our service!

5 / 5 Share

Jan. 29, 2021

I used this app for a free gift promotion and it works great. The support team is really quick to answer and helpful.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

We're thrilled to be a part of your promotion. Thank you for sharing your kind words with us! It means the world to us and to our entire team.

5 / 5 Share

Jan. 29, 2021

Great app, helped accomplish what we needed when running some extra apps. Brian helped customize what was needed, amazing customer service!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for leaving us a review! Brian is definitely so grateful to see your review!

5 / 5 Share

Jan. 25, 2021

The app works perfectly. ‎ ‎ ‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎‎

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We're constantly working on improving our product day by day!

1 / 5 Share

Jan. 18, 2021

Horrible experience. They completely messed up my cart and when i add products to the cart, it doesn't update. Reached out to support and they said they backed up my theme, but they backed up my theme incorrectly. All the changes made were also in my "backup" theme. I had to manually revert all of the code they made and guess what, it all started to work again. I spent 3 hours trying to fix all of this and all customer support said during this time was that it wasn't their fault. Well I just fixed it by reverting all their code, so yes, it was their fault.

Using app

About 5 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, I'm sorry for the unhappy experience you are having. We've been trying to connect you via the ticket number 90925. Could you please check it and let us know your thoughts? Thank you so much!

5 / 5 Share

Jan. 23, 2024

I have been using BOGO Free gifts for years now and recently updated to their new updated version of the app... all i can say is I WISH other apps had the same support level that this app has. They honestly have faster support than Shopify Plus 24 hour support... they reply fast and dont waste your time! Great app!

Using app

Over 3 years

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for leaving us such a wonderful reviews! Customers' satisfaction is always our first priority and your review reaffirm the hard work we put in everyday. I have forwarded your message to Louis and he is really grateful to read your review.

5 / 5 Share

Jan. 15, 2021

An excellent App that works very well with our website. The developer of this App provided a great service, helped us set up the App in a timely manner, and met our business needs. Highly recommended!

Using app

About 1 year

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for taking the time to leave a review. We're happy to hear that our customer service was able to help you with the issues and get the app runs properly for you!

4 / 5 Share

Jan. 11, 2021

I am rating it 4 star since I haven't explored all its features. I haven't even use it on actual or live promotion so I cannot leave enough feedback for now.

Using app

21 days

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! We are constantly working on improving our product and we value your feedback.

5 / 5 Share

Feb. 13, 2024

Great support and the app works great! A lot of options for qualifying for a free gift and choosing a free gift. Mina and David are very responsive!

Store

askderm

Using app

Over 6 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for leaving us such a wonderful review. Our Support Team will definitely be happy to read what you wrote. Customers' satisfaction is always our first priority, and we will continue to try our best to make our app better!

4 / 5 Share

Dec. 18, 2020

This app is fairly easy to use and whenever I've had issues with liquid code that were above my paygrade, the developer team was able to fix my issue quickly and effectively.

Store

CRISLU

Using app

Over 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you! I really appreciate your feedback. Our support team would definitely be happy to read your review.

4 / 5 Share

Dec. 17, 2020

Ultimately we were unable to use this app because it conflicts with Shopify Scripts. However, I will say that the customer service team was very responsive when it came to both installing the app as well as then uninstalling the app from our store when we realized that there was a conflict, so credit to them for that!

Using app

4 months

Total reviews

8

Average rating

4.8

Developer Reply

Thank you for leaving us a review! Our team is thriving to improve the app better and better.

5 / 5 Share

Dec. 15, 2020

Great app! Had some issues when starting but the customer service team resolved all my issues with getting our setup correctly working on our website.

Using app

Almost 3 years

Total reviews

8

Average rating

5.0

Developer Reply

Thanks for your wonderful review! We are glad to know that you're happy with our app because customers' satisfaction is always our first priority.

5 / 5 Share

Dec. 14, 2020

I really do love this app. It's easy to use and great customer service from the support team. Highly recommend.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your 5-star review! We're happy to know that you're having a great experience with our app.