All reviews

Rating Breakdown

  • 5
    92% (2,010 ratings)
  • 4
    4% (95 ratings)
  • 3
    1% (13 ratings)
  • 2
    1% (11 ratings)
  • 1
    2% (52 ratings)
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5 / 5 Share

June 26, 2019

We are using this app to offer a free gift (comprised of x8 variants) to our customers. The app works nicely, the quick support and installs from Louis @ Secom have been brilliant.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2019

We needed this app to offer a free tee where the customer chooses the size tee they want. This works great. Response is quick and polite. Installing code is also very quick.

Store

Lucius

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 14, 2019

Works well so far! The customer service team was very helpful as well when I was confused about making a free gift work.

Using app

Over 2 years

Total reviews

11

Average rating

4.9

5 / 5 Share

June 13, 2019

Absolutely love this app but most importantly they had amazing customer service who helped and fixed the transfer of the app over to our new theme :)

Using app

About 2 years

Total reviews

9

Average rating

4.6

5 / 5 Share

June 11, 2019

We had some products in our store that needed an additional SKU to be shipped with them due to a problem at our warehouse. This app perfectly solved a problem that would have been hard to explain to our customers and hard for us to solve otherwise. Now the customer orders the product and the SKU that needs to go with the product is added automatically. The technical support we received from SECOMAPP was very responsive and first rate. Thanks for a great app!

Using app

24 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 10, 2019

The app works really well and support is very helpful and responsive. Highly recommend using this app!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

May 29, 2019

Very happy with this app, gives me a lot of options and has improved sales. Support is very quick and very helpful.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 28, 2019

This app let me setup a system to offer 50% off coupons on one product and limit it to one per customer.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2019

Top notch this app!! really! support was fast and make all our needs! superb! keep good working! 100% working as expected!! thank you!

Using app

7 days

Total reviews

16

Average rating

4.9

5 / 5 Share

May 13, 2019

Amazing service - any questions or issues are responded to immediately. Been using this app for buy 1 get x free deals and also for cart options - when customers spend over $99 they receive a free shaker etc

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

May 11, 2019

The only app of its kind, it enables creative ways of creating unique offers that are directly related to the value that the customer perceives. It's fast and reliable, even when having several configurations active. Highly recommended!

Using app

9 months

Total reviews

1

Average rating

5.0

4 / 5 Share

May 3, 2019

Still an issue when offering gifts from a product category. Support is aware of it. Otherwise great app.

Using app

24 days

Total reviews

2

Average rating

4.0

5 / 5 Share

May 3, 2019

Very good and prompt customer support provided by the team around different scenarios .Thank you :)

Using app

2 months

Total reviews

3

Average rating

5.0

1 / 5 Share

April 29, 2019

Have used the app for many months but as a result someone called Luke Bendall has been able to fraudulently order our GWPs and only pay for the delivery never for any product. Last year it cost me £1000s as he was ordering 25 of each product and only ever paying for delivery. I don't how this has happened but it seems to be linked to how the app creates a 100% variant. I removed the app and this stopped but used it again for the first time this weekend and spotted an order from him again. Please beware, would hate for this to happen to someone else.

Using app

Over 1 year

Total reviews

3

Average rating

3.7

Developer Reply

I'm really sorry, but your issue has been fixed now by our new feature name "Using DraftOder API". Could you please check it again and reply our email from [email protected]? Many thanks!

5 / 5 Share

April 25, 2019

great app, have multi interesting functions, it really does what it says it does and the customer service is on point !

Using app

2 months

Total reviews

7

Average rating

3.9

5 / 5 Share

April 22, 2019

Overall good experience. Easy installation, fast customer service responses. It did what I needed it to do which was add a free product to carts automatically for carts over a certain threshold. Back end UX could be more clear.

Store

Zutano

Using app

14 days

Total reviews

4

Average rating

5.0

1 / 5 Share

July 12, 2019

I need to leave a 1 star review. App was allowing products ''purchase'' at £0.00 cost. Item was listed for nothing even though the cart was not fulfil the rules set up. After they fixed this one there is another problem. You can't buy the promotional item if you want to purchase it outside the promotion. Let's see what the support will do about it. At this point it is too much problems considering the loss I made and the app price.

Using app

8 months

Total reviews

5

Average rating

3.4

Developer Reply

I'm really sorry, but your issue has been fixed now by our new feature name "Using DraftOder API". Could you please check it again and reply our email from [email protected]? Many thanks!

5 / 5 Share

April 11, 2019

Very useful app for increasing sales and promotions. Does exactly what it claims to do. The support team was very helpful.

Using app

9 months

Total reviews

9

Average rating

3.7

5 / 5 Share

April 10, 2019

Support is very helpful and quick to respond. We needed two changes made that were unique to our theme and they took care of it promptly for us.

Using app

3 months

Total reviews

16

Average rating

4.3

5 / 5 Share

April 10, 2019

Though we needed to customize its look, this app is amazing for our needs. We needed a solution of gifting and discounts on the cart level and not on the checkout level—this app is one of the few with this ability. Strongly recommended, just watch out when you ask them to implement it on your store - ask them not to make any example rules on your theme.

Using app

About 2 months

Total reviews

3

Average rating

5.0