Gameball: Loyalty, Points, VIP

Nov. 5, 2021

Amazing tool! Super intuitive, very user-friendly, and wonderfully organized. It is quite easy to set up and to understand how to create the perfect loyalty program. In regards to the image and the ease of use, it goes above and beyond all other apps that we've tried (and we've tried a lot). We were able to create a meaningful, rewarding, fun, and intuitive experience for all our customers. Where it really shines is when you take the time to implement and personalize every feature according to your brand. You can set it up quickly if you want a simple and effective program, or dig deeper and establish a complex and impactful gamification experience that goes far beyond the usual loyalty points app. Our customers love it. The support team is a charm to work with as well!

Nov. 24, 2020

The app looks great both in the back office and on the website for customers to use with lots of nice features. Would be great to see some of the top-end features onto the Pro plan but might just be wishful thinking. The team responds, seemingly any time of day, with answers and help.

Nov. 23, 2020

Gameball is a very good points rewards app with very nice UI design. Here are its benefits: 1) Great front UI design with attractive icon and interface 2) Nice and simple backend interface to easily understand all settings 3) App integration function which can achieve customer leave review ( I'm using judge.me and get points rewards 4) Nice custom message pop up function to different audience. Hope more function will be added by developer to make this rewards app greater.

Nov. 19, 2020

Best Loyalty program in the market. Great interface and great customer service. The app gives you a full range of options and at the same time, you can integrate it into multiple languages. Fully recommend this app!

Oct. 29, 2020

I've tried several programs over the past few years and Gameball has convinced me the most by far. You can adjust almost anything and if something is missing, the support team will help you immediately. The price-performance ratio is excellent and I've recommended the app to many Shopify friends and they all love it. Keep it up, I'm looking forward to the new features!

Oct. 27, 2020

I am totally in love with this app! I can promise you that your customer will enjoy it and will generate more traffic on your shop. Also the customer support is very good and help you very quickly if you have any question. Best app for rewarding your customer and make more sales for sure!

Oct. 21, 2020

Love this app! I was searching for something to help our website stand apart and also to engage our customers. The app idea is very creative, well executed and they have an amazing customer care team as well. I highly recommend this app!

Oct. 15, 2020

brilliant app highly reccomend staff are friendly and are always on hand to help out anytime and set up was really easy with guidance

Oct. 12, 2020

Great support team Can be challenging when setting up the program though, but once you know how works the metadata it is fine. I recommend this app

Sept. 30, 2020

Great Support and Wonderful App! I'm still developing my ecommerce but they're always available to help me.

Sept. 29, 2020

Would highly recommend this app. For a free service, it is very very worth it. The customer support is also top-notch. There are so many customizable options it's ridiculous.

Sept. 10, 2020

I installed and tried a lot of loyalty apps and s far gameball is the best one i found with all the options I need. Also the customer support team is great and they responds promptly to all my inquiries. Keep up the good work. ~Shameera~

Sept. 9, 2020

It took me 3 hours to research and decide, Gameball supports spanish, our local currency (Chile) and the pricing goes by hand with the store results. It took me 2 hours to set up all, you can customize everything! Really easy to do, it really feels like a game, had fun doing it.

Aug. 21, 2020

very happy with Gameball app. easy to use. well designed. perfect to reward our customers both at the POS and online. have not really begun to delve into the games but looking forward to implementing in time. the support from the developers has been amazing. i often feel like i am a bit slow when it comes to things like web apps. everyone listened, asked pertinent questions, gave me clear, simple answers and followed up with all the information in an email. I enjoy working with kind, patient people. Ahmed and the team at Gameball are clear winners in this area. thank you thank you!

July 31, 2020

Extremely helpful support and a beautifully built app, the loyalty programs you can setup with Gameball are exactly how to take your business to the next level!

July 27, 2020

I would like to take this time to congratulate the team at Gameball, We had some issues around features and within a few hours, the issues have been resolved. Their customer service is fantastic and we are now very happy with our choice to switch our loyalty plan to Gameball

July 23, 2020

This app has the potential to be a great app but our experience with it has been substandard, and we just couldn't trust it or the support team in the end. Our problems started when we tried to add rewards to customers manually but, due to a bug in the system, it prevented us from adding rewards in the admin area. They found the bug but we weren't allowed to manually reward customers for 6 days until they updated the app again on their weekly update. The support representative kindly offered us the Pro package for free as compensation. We then discovered a bug that prevented customers from receiving the New Customer reward and other rewards failed because of this bug. I reported the bug and asked if they could manually update the customer's account that failed to be rewarded. This didn't happen for a few days and I had to remind them, which is really bad. We then discovered another bug where a customer got absolutely no rewards for anything. This customer should have received a number of rewards but didn't. I report this bug instantly and I was told 'we will look into it now and get back to you'. They never did get back to me and this customer still has no rewards and, at this time, we couldn't add the rewards manually because of another bug. This has been a very negative and frustrating experience for us and our business. We've wasted both money and time on this app, and it and its support team failed us. It's a great shame because the app looks great and would have been a lot of fun for our customers. The support team will answer your request very quickly; quicker than any app that we've seen so far, so they deserve some recognition for that. However, this isn't much good if somebody promises to look into a bug and then doesn't get back to you when they say they would, leaving a customer without any rewards. We've just deleted the app and using another one that has thankfully worked first time. I'll be seeking a full refund for our first month as it hasn't worked as described.

June 28, 2020

i downloaded a lot of loyalty apps and by far gameball is the best one, for sure i can't wait for more features.

June 26, 2020

First impression was, "Oh wow! Pretty!". Then as I keep looking at the program I would find these hidden walls. Options that said they should be part of the Standard plan but instead they were for Pro or GURU. This is something I see far too often on Shopify. Great looking apps with important options that are, SURPRISE!, an extra charge. For instance, the Missions? They require Guru right now. When I asked Ahmed about it, it was a copy write error. Well that's a pretty big error. That's a major component that goes from being $30 to $400 dollar. That's not a mistake, that's on purpose. In the Purchase Reward area if you want to send a campaign for like a "Double Points weekend", surprise that's a pro feature! As of this review no where on their Shopify page, website, OR upgrade function inside the app says this. Want to make a new Player Type? SURPRISE! That's a Guru feature too. I'm frustrated because I wanted to like Gameball. It's pretty. But I also need a program that's going to function fully without having to pay my car note worth of app. If they actually had this stuff on the Standard tier like they said, this would be a 5 star. Hell, I'd be tempted to go Pro to get unlimited integrations. But it feels like its gonna be a random whack a mole of which feature is on the highest tier. If you're a small business and don't have unlimited funds to through at a single app, then it's cool. If not? Give it time.

Aug. 31, 2020

I am using this app to bring a fun experience to my store concept and I cannot thank Gameball enough. The work they are doing is lovely. I love the user interface both frontend and backend. They have also updated their help guides/knowledge base, which is extremely helpful. Besides, they also provide great support. Looking forward to utilizing all their features. Installing is one thing, but understanding how to maximize the power of gamification is equally important. Will update my review soon. Update 2: 100% recommend using Gameball. Been on it for 2 months now. A bit of a learning curve. But their plans are affordable and functionalities are easy to understand.