Gameball: Loyalty, Points, VIP
Gameball: Loyalty & Rewards Program
Rating
4.8
feedback
235
chart
#1,392
All reviews
Rating Breakdown
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Nov. 9, 2023
Did a comparison of almost all available loyalty programme apps on Shopify and found this to have the most functions if one is on the Pro plan. Subscription fees are steep but well, there isn't anything else better. ;-) Customer support is brilliant. Quick and solution-oriented. Thanks!!
Hi Jacqueline, Thank you so much for your thoughtful feedback! we love that you loved our app and found what you are looking for and your recognition of our customer support team's quick and solution-oriented approach truly means a lot to us. If you ever have more insights to share or if there's anything we can do to enhance your experience further, feel free to reach out. We're here to support you every step of the way!
Oct. 21, 2023
Lauren has been fabulous in answering all of my questions and really helping me understand the app and what will work best for my business. The app is very easy to get started with and there is definitely opportunity to increase sales with my customers as they start using the loyalty program more and more.
Thank you for your kind words, Lisa! 💫 You have one of our champions here at Gameball Lauren and I am glad she has been a valuable resource for you in navigating the app and tailoring it to your business needs. We're excited about the increased sales as your customers engage more with the loyalty program 🚀
Oct. 12, 2023
The customer support team is super helpful and knowledgeable.
We are so happy to hear that Toaa and we look forward to a booming loyalty program for your clients 💫 💪🏼
Oct. 11, 2023
For me, an absolutely unrivaled loyalty program application. When I was choosing, I installed about 6-8 of them and none were nearly as sophisticated, but at the same time as nice in appearance as this one. What I really like about the widget is that you have the option to choose from predefined badges, challenges and levels, which you can also edit as needed or create new ones. It will help a lot and make the job easier. I also like the simple but really tasteful and minimalist overall look. I was actually surprised at how nice it all is. Especially the icons and pictograms are great. I'm really looking forward to finish and public my store. Loyalty program is something that I didn't have at my previous store and it was a big requirement for me to have it here on Shopify and it exceeded my expectations. I must also mention the splendid customer service, I communicate with Dania and I feel that I am receiving absolutely above-standard care. 10 stars out of 5 for me, I'm seriously absolutely thrilled :-)
Your experience, having tested multiple options, is incredibly valuable to us. It's fantastic to hear that our widget helped in making your job easier. Your kind words about our customer service, and Dania in particular, mean the world to us. We're here to help you succeed, and we're just as thrilled to have you on board. 🚀
Sept. 20, 2023
Having tested a lot of Loyalty apps, this one is by far the best! Customisation is really easy. If you have several languages, it's possible to translate absolutely everything. Many thanks to the support team and to Ganna for her help. They solved all my problems and even made an update for a specific request I had. Many thanks to them!
Thank you very much for taking the time to share your fantastic feedback with us! We're delighted to hear that you've found Gameball to be the best among the loyalty apps you've tested. Delivering top-notch support and addressing our users' specific needs is a priority for us, and it's heartening to hear that we could assist you effectively.🚀
Aug. 30, 2023
The customer support team has been really helpful in addressing my queries for the app, especially Dania who really devised a viable solution for my problem and cleared my concerns. I hope I have a great experience with Gameball in the future as well.
Thank you Mujtaba for your kind words! We're here to make your experience with Gameball exceptional, and we're thrilled to have Dania on our team to assist you. If you ever need further assistance or have questions in the future, please don't hesitate to reach out. Here's to a fantastic journey ahead with Gameball! 🚀
Aug. 26, 2023
NICKEL J ADORE CETTE APPLICATION, sa aide à fidéliser les clients et les faire acheter. c'est bien penser
"Merci beaucoup pour votre retour positif sur notre application ! Nous sommes ravis d'apprendre que notre solution vous aide à fidéliser vos clients et à stimuler leurs achats. Si vous avez d'autres questions ou commentaires, n'hésitez pas à nous en faire part. Votre satisfaction est notre priorité. À bientôt !"
May 31, 2023
I think this app is very useful and very nice. Assistance is immediate. There is also the free plan.
Thank you for your positive feedback on our app. We're glad to hear that you find it useful and appreciate its functionality. We hope you are always enjoying using Gameball 💫
May 23, 2023
After 3 years with Bold Loyalty, we made a bold move to Gameball. We wanted a fresher design and a more dynamic loyalty program. Gameball not only matched Bold's price but also had a user-friendly interface, ensuring a smooth transition for our customers. The Backoffice is a breeze to configure and understand, and the widget design options are plentiful. The stats are presented beautifully and are easy to grasp. Creating simple or complex challenges to gamify the purchase process is a breeze too. Integration with apps like Judge.me is a game-changer, eliminating manual point attribution for reviews. If your loyalty app is listed, switching to Gameball is a piece of cake. Otherwise, just export/import a CSV. However, there are two minor issues with importing the customer database: - spent amounts: cannot be imported and is not 'read' by the app in Shopify for existing clients, only new clients will have the amount displayed. No drama, but not 'clean'. - bonus points. Nothing that will stop you to switch but it requires a bit of manual work if you are using Tiers Level with Bonus points (otherwise you will be all fine). You will have to deduce tier bonus points manually for each client so when you perform import, the current balance is correct. Nothing complicated to do but a bit of manual work that could be easily fixed by Gameball. We've informed Gameball, they are currently working on it, and once they fix these issues, we'll happily import our large databases from our CH and FR website. It's an app we love and highly recommend!
We're thrilled to hear that you found our user-friendly interface, dynamic design, and seamless transition process to be exactly what you were looking for. We appreciate your feedback regarding the minor issues with importing spent amounts and tier bonus points, and we want you to know that we are actively working on resolving them. We're grateful for your support and recommendation. Please don't hesitate to reach out if you have any further questions or suggestions. 🚀
April 28, 2023
We are using Gamball for last one year, the app has a new automation process which is really good to grow customer engagement. It has quite flexible options which give us a broad logical action. We are happy with the customer service they provide and they tend to bring new features and are open to suggestions. I found Gameball after a very well research of different loyalty apps. It is a simple yet powerful tool for any business.
That means a lot to us! we are glad this is how you see us and will do all it takes to maintain the same service level and even better over time. Thank you💫
April 18, 2023
Es imposible hablar con soporte, solo por esto no la recomiendo. He intentado configurarla pero surgen dudas, las cuales no se pueden resolver de ninguna manera.
Gracias por compartir su opinión con nosotros. Nos disculpamos por cualquier dificultad que haya experimentado. Nos gustaría aclarar que, aunque puede haber habido algunos retrasos debido a la diferencia horaria, nuestro equipo de soporte estuvo disponible para ayudarlo cuando se comunicó con nosotros. Si tiene alguna otra inquietud o desea compartir cómo podemos ayudarlo mejor, siempre estaremos aquí para ayudarlo y garantizar que tenga una experiencia mejor y más fluida con nuestro producto. Thank you for sharing your feedback with us. We apologize for any difficulties you experienced. We would like to clarify that while there may have been some delays due to the time difference, our support team was available to assist you when you reached out to us. If you have any other concerns or would like to share with us how can we help you better, we will always be here happy to help and ensure that you have a better and smooth experience with our product.
Oct. 19, 2023
I'm loving this app so far. It was recommended to me by another merchant, and I was actually able to set it up in a day and get it rolling. We have yet to send out any kind of announcement about it and we've got way more people signed up than I anticipated. I also totally appreciated the onboarding call with Lauren - she was super super helpful, sincere, and attentive. I didn't feel like she was pushing anything on me but rather really listening to what I was hoping to get out of the program and letting me know what features were best for me. My subsequent conversation with Dania was just as helpful. I wish all programs and services had customer service like this! Looking forward to seeing where this program takes our business!!!
Thank you for sharing your positive experience with us! We're thrilled that you're enjoying the app and that it's been easy to set up and roll out. It is truly remarkable that your sign-ups have exceeded your expectations even before any formal announcements. Our team is here to support you every step of the way, and we're excited to see how Gameball will continue to benefit your business. Thank you for choosing Gameball – here's to your continued success!✨
April 3, 2023
Je suis encore en test de l'application mais tout à l'air bien. Le service client est au top ! Merci pour votre aide :)
Thank you for the stellar review! We look forward to continuing to provide you with excellent service
March 30, 2023
THIS APP IS DISASTER They creat something that they cannot change and they dont know how to change. I told them already my website is going to publish on 30th Mar, and they promised definitly will reslove it before the date, but until today I did not get any reply from them. Beside the customization of this app is poor, and the customer service never reply you promptly, I understand the time zone is different, but when you are online why are you still replying so slowly? because they are not prefessional, they dont know their app well, they dont know how they have builded this thing. :) -------------------------------------------------------------------------------- I just dont want to speak any more but your reply really pissed me off. You said you have got the confirmation from my side that the problem has been resolved? Who were you contacting? Can you show us the prove?I NEVER GET ANY REPLY FROM YOU! Such a LIAR
Update: We're sorry to hear that you were unhappy with our previous response. We apologize if our message caused any frustration or misunderstanding. However, we kindly ask to maintain a more professional and constructive language as we are only here for you and to support you and we will always do. We are always happy to assist and provide evidence of any communication as needed. So please feel free to reach out to me directly at "[email protected]" so we can discuss this further and work towards a resolution. --------------------------------------------------------------------------------------- We appreciate you taking the time to share your feedback about our app. We apologize for any inconvenience caused. I would like to clarify that our records indicate that our team worked to resolve the issue promptly and that you were notified of the resolution on March 25th. with direct confirmation from your side that it has been resolved so, we would appreciate it if there were anything else that you needed help with, we would love to help. We are always open to customer feature requests and we regularly review feedback from our users and work to implement the most requested features in a timely manner. While we may not be able to accommodate every feature request, we are committed to continually improving our product and providing the best possible experience for our users. Thank you again for your feedback and for being a valued user of our app.
March 16, 2023
The features are beyond my expectations and on top of that the customer service is SO friendly and responsive! Thankyou Selouky and Donia for being so helpful and never making me feel annoying for asking a billion questions :)
Thank you for taking the time to leave such a positive review! We are thrilled to hear that you were pleased with the features of our product and that our customer service team was able to provide you with excellent assistance. And glad to hear that Selouky and Donia were able to answer your questions and help you with your needs. Thank you for choosing our product, and we hope to continue providing you with exceptional service in the future.
March 12, 2023
I cannot say enough good things about Gameball, they have been with me every step of the way. Gameball has had a great impact on my sales and customer engagement at both the store and online. We have had great success growing our customer base through their program. They also have great training and customer service.
We are so happy to hear that! To more and more success together 🎉🎉
March 12, 2023
This app is a first , I've tried multiple apps that theoretically promises good user experience and reward/loyalty systems , but most of them never delivers the intended results . Gameball actually helped me boost my sales by 1.5X just by Offering rewards and points , that boosted customer retention rate. Moreover, the app allows you to track the performance of your referral and rewards programs. You can see how many referrals have been made, how many rewards have been redeemed, and how much revenue your program has generated. This information helps you to tweak your program for better results and maximize your sales growth potential.
We appreciate you taking the time to share your positive experience with our app. We're thrilled to hear that Gameball has helped you to boost your sales and improve your customer retention rate through our rewards and loyalty system. We are also happy that you find our tracking and performance analytics useful for optimizing your programs and maximizing your sales growth potential. Thank you for choosing Gameball, and we look forward to continuing to support your business in the future.
March 9, 2023
Perfect Support, They response in imediatly. Perfect app for loyalty and rewards program. 100% Recomend
We appreciate your feedback it means a lot to us. we are committed to providing our customers with the best possible service and support, and we're glad to hear that our efforts have made a difference for you. Your satisfaction is our top priority, and we appreciate your recommendation of our app.
March 8, 2023
Sehr zu Frieden, mit dem Programm. kann es nur weiterempfohlen. sehr einfach zu bedienen im shop auch
Ihr positives Feedback hat uns den Tag versüßt!
March 7, 2023
The product looks great and has awesome support: Donia responds quickly and is always available. I recommend!
We are thrilled to hear that you found our app to be perfect for your needs👌 and that our support team was able to provide you with prompt assistance. That is what we're always up to