Gameball: Loyalty Points Games
Gameball: Loyalty & Rewards Program
Rating
4.7
feedback
243
chart
#1,546
All reviews
Rating Breakdown
Review RSS Feed
July 19, 2024
Great support, lot of features
Thank you for your kind review!
July 16, 2024
I had a great experience with Dania. She was very helpful and provided excellent customer service.
Hey Leonardo Providing excellent customer service is a top priority for us, and it's wonderful to know that the team was able to assist you effectively. Keep reaching out whenever you need!
July 8, 2024
Feedback: The support was very good. Although my problem wasn't resolved immediately, they assured me that this feature will be added in the future. I hope they can implement it as soon as possible for all merchants with physical shops using Shopify POS like us. Request: I have a physical shop using Shopify POS. Often, clients who visit our physical shop do not have an account in our Shopify system, but we can create one for them without any issues. However, my question is: How can I identify clients when they make purchases at our physical shop? Currently, asking for their email address, name, or address every time they make a purchase is impractical abd some client does not want to give their infomation in the public area. Is there a way to identify clients using a loyalty card with a barcode (could be physical card or digital card )? By using this method, when someone comes to buy products in our physical shop, I would only need them to show their card with a barcode. I could then scan this barcode with our scanner, and all their purchases would be directly added to their account, accumulating points. I’m unsure if you’ve experienced this, but stores like H&M, Zara,... or any supermarket often ask if you want to create an account. They then provide you with a membership card with a barcode. Every time you make a purchase, you can simply scan the card, and all your purchases and points are added to your account.
Thank you for taking the time to write your feedback. We find your input extremely valuable and will definitely keep it in mind. Hopefully, one day we can create a POS card experience. Until then, we hope to stay up to your expectations and support you endlessly!
June 27, 2024
kind and professional
Hey Stefano It's your kindness for placing this review :) Much appreciated
June 20, 2024
i am in the early stages of development but this app seems to be great and easy to use so far, with fantastic customer service support!
We hope it stays up to your expectations! Thank you for sharing a comment that will help us work more towards maintaining our service.
Aug. 17, 2024
Je suis très satisfait du service après-vente, qui est très réactif et répond très rapidement à toutes mes questions ou problèmes rencontrés. Je recommande également cette application, qui est très facile à prendre en main et dispose surtout d'un programme de fidélité intéressant pour mes clients. La seule chose que je trouve dommage est l'absence d'un forfait incluant au moins l'option d'expiration des points et des récompenses, ce qui me semble essentiel sans pour autant devoir passer à un forfait Pro qui ne me conviendrait pas forcément c'est pour cela que j'ai mis 4 étoile. Sinon, à part cela, rien à redire, tout est parfait. Merci à Dania, qui est très à l'écoute.
April 4, 2024
Love the app and the customer service is very helpfull. Thank you Dania.
Your review means a lot, Caroliene. We hope you always enjoy it!
March 19, 2024
Great customer service
Thank you, Maxime! We hope we're able to help at all times.
March 7, 2024
So far it's been a very easy to use and great way to gamify our buyers' experience in the store
Hey Ana We're so glad and will always be working towards making your experience even easier!
Feb. 27, 2024
So far so good. Help from Dania has been great and informative.
Hey Mike, Thank you for taking the time to leave this review! We hope it only gets better from here ;)
Feb. 20, 2024
Nothing but praises, the Gameball team has been amazing to help us get going and are very good listeners as to what we would like to see differently in the app for our customer facing interactions. This is honestly a gem app, I can't believe I just found out about them. Best loyalty program management app out there.
Hey Simon We're so glad to hear! Actually, chapeaux to your beautiful store and how you've matched your Gameball widget perfectly :) We hope you continue to find what you need in your loyalty program and are excited for this to be a long-term partnership.
Feb. 17, 2024
Love the gamified experience for customers
Hi Kelly Thank you for your review. We hope you enjoy the app and build some fun programs!
Feb. 15, 2024
Simply love gameball. It's a fantastic way to engage customers and drive enormous return value - and the support team are absolutely awesome ! (Shout out to Diana!)
Hi Stephen We're glad you found a high return from your loyalty activities. Your account indeed has some of the best analytics! Thanks for your review and to more success 🚀
Feb. 12, 2024
The best app when it comes to Loyalty & Rewards. I tested Gameball vs other rewards apps such as Smile.io and it's significantly better. Truly a fresh approach to rewards and amazing customer service.
Valmir, Your feedback means a lot! Thanks for keeping in touch with us. You're doing amazing.
Feb. 5, 2024
I am very pleased with the friendly customer service. The application is amazing, it has a lot of functions that work great. Many thanks for your help: Dania
Hi Biuro We appreciate your kind words. We're certain that you'll see some nice engagement levels soon and keep adding more and more features. Best of luck!
Jan. 25, 2024
The trial period has been very good! & the support team has been helpful in resolving an issue for me
Hey Andre Thank you for your review! We hope to never disappoint ;)
Jan. 18, 2024
We are switching over after seeing how much better Gameball is compared to a couple of the other apps we first used (Glow and Smile.io). The ability to do a dynamic code on the fly is a huge plus over those two apps meaning staff at the point of sale, and customers on the website, can generate a discount code using a sliding scale instead of a fixed amount preset by the store. You can still have preset amounts of course. The built in search feature seems more powerful than Glow's which has one of the worst search box query systems I've run across (it's extremely picky about formatting or and won't return results unless you spell things exactly correct for example). There appear to be more features than the others, though I haven't dove into those just yet. But I'm already impressed enough to convert us over to a full paid plan shortly. Exporting and importing customer accounts was a breeze.
Hi Phil, We are honored to be receiving this review from you! We can't thank you enough and we hope you've had the time to dive deeper and discover more. Feel free to share any requests with us. We're happy to learn how our app tailors itself to your needs.