Gameball: AI Loyalty & Games
All reviews
Review RSS feed
Very good. The customer service was very good. Thank you very much Nour
We're glad! Hopefully, every time you speak to our team you have a wonderful experience
Great app so far! Excited about rolling the premium features out fully over the next few weeks!
We're excited for you, Tia! Thank you so much for your review
Great support, lot of features
Thank you for your kind review!
I had a great experience with Dania. She was very helpful and provided excellent customer service.
Hey Leonardo Providing excellent customer service is a top priority for us, and it's wonderful to know that the team was able to assist you effectively. Keep reaching out whenever you need!
Feedback: The support was very good. Although my problem wasn't resolved immediately, they assured me that this feature will be added in the future. I hope they can implement it as soon as possible for all merchants with physical shops using Shopify POS like us. Request: I have a physical shop using Shopify POS. Often, clients who visit our physical shop do not have an account in our Shopify system, but we can create one for them without any issues. However, my question is: How can I identify clients when they make purchases at our physical shop? Currently, asking for their email address, name, or address every time they make a purchase is impractical abd some client does not want to give their infomation in the public area. Is there a way to identify clients using a loyalty card with a barcode (could be physical card or digital card )? By using this method, when someone comes to buy products in our physical shop, I would only need them to show their card with a barcode. I could then scan this barcode with our scanner, and all their purchases would be directly added to their account, accumulating points. I’m unsure if you’ve experienced this, but stores like H&M, Zara,... or any supermarket often ask if you want to create an account. They then provide you with a membership card with a barcode. Every time you make a purchase, you can simply scan the card, and all your purchases and points are added to your account.
Thank you for taking the time to write your feedback. We find your input extremely valuable and will definitely keep it in mind. Hopefully, one day we can create a POS card experience. Until then, we hope to stay up to your expectations and support you endlessly!
kind and professional
Hey Stefano It's your kindness for placing this review :) Much appreciated
i am in the early stages of development but this app seems to be great and easy to use so far, with fantastic customer service support!
We hope it stays up to your expectations! Thank you for sharing a comment that will help us work more towards maintaining our service.
Love the app and the customer service is very helpfull. Thank you Dania.
Your review means a lot, Caroliene. We hope you always enjoy it!
Great customer service
Thank you, Maxime! We hope we're able to help at all times.
Thanks for your review :)
So far it's been a very easy to use and great way to gamify our buyers' experience in the store
Hey Ana We're so glad and will always be working towards making your experience even easier!
So far so good. Help from Dania has been great and informative.
Hey Mike, Thank you for taking the time to leave this review! We hope it only gets better from here ;)
Nothing but praises, the Gameball team has been amazing to help us get going and are very good listeners as to what we would like to see differently in the app for our customer facing interactions. This is honestly a gem app, I can't believe I just found out about them. Best loyalty program management app out there.
Hey Simon We're so glad to hear! Actually, chapeaux to your beautiful store and how you've matched your Gameball widget perfectly :) We hope you continue to find what you need in your loyalty program and are excited for this to be a long-term partnership.
simple, effficace
Bonjour Moussa Merci pour votre avis!
The best app when it comes to Loyalty & Rewards. I tested Gameball vs other rewards apps such as Smile.io and it's significantly better. Truly a fresh approach to rewards and amazing customer service.
Valmir, Your feedback means a lot! Thanks for keeping in touch with us. You're doing amazing.
I am very pleased with the friendly customer service. The application is amazing, it has a lot of functions that work great. Many thanks for your help: Dania
Hi Biuro We appreciate your kind words. We're certain that you'll see some nice engagement levels soon and keep adding more and more features. Best of luck!
The trial period has been very good! & the support team has been helpful in resolving an issue for me
Hey Andre Thank you for your review! We hope to never disappoint ;)
Sadly the system inst working. I like the Tool in general but the Support is very Poor. Thes General System is nice in design but its not giving my Customers any Points when they order.... No Response and NO help with my problems.
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you’ve encountered. We try our best to match all time zones and always get back! We made sure to look into your case, find the reason, and contact you since this is not the experience we strive to provide. We would have loved to hear back to ensure you understood the settings you had, which caused customers to not receive points. Either way, your comment is crucial and we appreciate it.
love the easyness of set up for this app
We're so happy to hear since this is our main priority. Thanks for taking the time to drop this :)
I was looking for Loyalty programs and Gameball was just what we are looking for. They where very helpfull and respond quickly.
Hi Iris Your review energizes us to keep delivering better. Thanks a bunch!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.