Gameball: Loyalty Points Games
Gameball: Loyalty & Rewards Program
Rating
4.6
feedback
159
chart
#1,613
All reviews
Review RSS Feed
Oct. 29, 2025
I’m impressed with how fun and effective Gameball is. Our customers love earning badges, unlocking challenges and seeing their progress in the leaderboard. It’s not just points-and-burn – it actually makes loyalty feel playful. I’ve tried a few other loyalty apps before, but I think I’ll stay with this one. We’ve already seen an increase in average order value and return rate since launch. On top of that, support were friendly and helpful from day one. Five stars!
Oct. 26, 2025
Extremely disappointing experience with Gameball. The domain verification simply does not work, and the app keeps giving an error saying “something went wrong.” I contacted support multiple times, and every time they replied very late with the same copy-paste steps that I had already completed correctly. I explained this clearly, yet they sent me the exact same message again and again, creating an endless loop of unhelpful and frustrating support. The issue was never solved, and there was no real assistance or escalation from their team. A loyalty app is critical for customer retention, but if the basic setup fails and support is this slow and ineffective, it becomes useless. Definitely not recommended.
Oct. 8, 2025
Honestly, wow, I can’t say enough good things about Gameball. Not only is their UX, intuitive, it’s also very very simple and easy to operate. They have a very generous free trial that literally feels like you are getting much more. They encourage new business to use game all and get the most out of their customers. That’s all with out speaking about the real possibilities with their paid membership, which truly opens the door to unmatched possibilities. When I grow my business to the level where I’m able to actually get the paid membership even though it’s quite steep. From using the free trial, I’ll definitely be getting the pro. A special shout out to the customer service team, specifically Roushan and Kareem. Had quite a few teething problems when launching and they were so pro-active, helpful, supportive. Genuine people who genuinely wanted to help. And they resolved my issues very quickly while keeping me updated every step of the way. I have trial a few loyalty apps and systems. But by far as a whole, the loyalty system, the customer service, I’ve even secured a few customers because of it. Everything is literally top tier. 10/10 I would 100% highly recommend.
Sept. 16, 2025
Le support est très réactif il n'y a rien à dire ! Juste le prix du plan PRO est super cher et c'est dommage... Peut etre augmenter un peu le montant du plan STARTER et avoir les avantages du PRO serait une bonne stratégie. Ou bien baisser le prix du PRO pourrait en faire basculer plus d'1. :)
June 18, 2025
A lot of well-implemented features for gamification of the user account. You can configure actions after which site visitors will receive points. This gives you the opportunity to implement interesting interactions with your customers, which potentially encourages them to complete the payment and repeat purchases. At first, it may be difficult to navigate the settings, although the interface is at the best level, but the support works well and suggests how to configure everything better.
May 6, 2025
This is the best app that you can find for Loyalty & Rewards. The value provided just in the Free Plan is amazing. The Support Team is extremely kind and helpful. Shoutout to Kareem! Love this app!
Feb. 17, 2025
Gameball is the best loyalty program app available on Shopify (in our opinion). The in-app support is extremely helpful and responds quickly. New features are implemented based on customer requests, and the app is constantly evolving and being updated. We highly recommend it 100%!
Jan. 30, 2025
I still haven't used the app practically as my website still didn't launch.. however, I would like to say that I'm very happy with the customer service in the fact that you can always schedule a call with an informative representative who explains everything thoroughly.. Hopefully, the usage experience of the app is of the same quality. one thing Gameball needs to work on though, is making the app more mobile friendly...
Jan. 21, 2025
This app is amazing. I succed to improve retention of my customer with loyalty program. Very good customer service with Ahmed. I really recomand
Jan. 20, 2025
This app is really useful. It has a lot of features could you use to increase the level of client retention and generate more sales. The support team is amazing, who could help you with your request.
Dec. 3, 2024
Macht leider nicht das, was hier angekündigt wird, da schon die Einrichtung der Mails mit der unspezifischen Fehlermeldung "Something went wrong" abbricht.
Nov. 15, 2024
Why not subscribe?! : 1) The Starter version is $34 and not $19 as advertised 2) Very little configuration accessible in Starter, you have to upgrade to Pro 3) Not as comprehensive as mentioned 4) Cashback in $ not in points, while everything else is in points WTF ... If you have time and $159 to spend per month. Test. Otherwise, look elsewhere !!!
Hey Patrick Thank you for taking the time to share your feedback. We truly value this input from you, as it helps us provide the best experience possible. We wanted to address the points you raised for clarity: Our Starter plan is indeed priced at $19 per month, as stated. However, it depends on the number of active users you have so we apologize if you faced any confusion here. While the Starter plan includes essential features, we understand that some businesses may require additional options that are available in our Pro plan. We’d be happy to discuss your specific needs and how the plans align with them. If there’s something specific you feel is lacking, we would love to hear more details so we can explore potential improvements. Our cashback system is indeed in points, designed to align with the rest of our points-based rewards structure. If there was any misunderstanding, we’d be glad to walk you through how this feature works. Your satisfaction is very important to us, and we'd appreciate the opportunity to assist you further. Someone from our support team is assigned to handle all your concerns :)
Oct. 22, 2024
dania from the customer support team is really great! helped me a lot in discovering the app and made many things clearer!
Hey Habiba Thank you for taking the time to type your feedback. We'll always do our best to support you like that constantly!
Sept. 30, 2024
Fijne app, met super goede support!
Thank you for your kindness!
Sept. 22, 2024
Super gentille et patiente merci encore Dania pour votre aide .
Nous sommes si heureux de vous avoir. Merci beaucoup!
Aug. 25, 2024
Aug. 21, 2024
Dania was very helpful and the app works wonders, totally recommend :)
We're happy to have you onboard, Diego. Thanks for your kindness!