Gameball: Loyalty Program +VIP
Gameball: Loyalty & Rewards Program
Rating
4.8
feedback
232
chart
#898
All reviews
Rating Breakdown
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Feb. 14, 2023
Quick CS response! They will answer your questions and you do not need to worry about how to use this plug-in.
Thank you for your review! We look forward to continuing to support your business and help you achieve your goals.
Feb. 10, 2023
Have not yet started using the app, however I booked a demo call with Lauren Desouza, and she was such an amazing character! She carefully understood what I was trying to achieve for my store and figured out work arounds that acheived the objectives I was hoping to achieve when realising the feature I was looking for was not available. Definitely recommend this app because of the flexibility of creating ways to generate customer loyalty, and highly recommend this because of their support, 100/10 on the ball. P.S. to Lauren's boss reading this... please get her a new laptop as she was struggling to show me examples of her demo with a lagging laptop, so imagine what she can do with a new laptop! ;)
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Lauren provided you with an amazing demo call and helped you achieve your goals for your store. We appreciate your recommendation of our app and our support team, and we hope that you find our platform flexible and easy to use as you work to generate customer loyalty. We've taken note of your suggestion about Lauren's laptop and we'll be sure to pass that along to our team. We want to make sure that all of our team members have the tools they need to provide the best possible service to our customers. We can't wait to work with you to achieve even more great things for your store.
Feb. 2, 2023
Don't worry about it's difficult to use and set up because the CS is so nice and helpful for the tech me how to set up my program. Now I can easy to manage the VIP level discounts and give them more rewards. And the price is reasonable for a small business.
We're happy to hear that you found our pricing reasonable for your small business. And Glad our team helped you gain what you are looking for .. To more successful milestones with Gameball!
Feb. 2, 2023
Servicio excelente, me atendió Donia. Increíble el trato, la eficacia y proactividad. No puedo estar más contenta.
Muchas gracias por tus amables palabras. Estamos encantados de que hayas disfrutado de Gameball.
Feb. 1, 2023
Lots of wasted time and headaches! I so badly wanted this app to be the loyalty tool for my small business, but I am CONSTANTLY being forced to fight fires and fix bugs that seem to appear every other day. While the customer care team is generally responsive to my cries whenever there is an issue, they are always quick to assert that it's "surely not an issue with their app" and the fault of the other party (i.e. the likes of Shopify, Klaviyo, etc.). However I can say after dealing with numerous bugs over the course of the last few months, that TIME AND TIME AGAIN the resolution to the bug ends up coming from an issue that was identified on the Gameball side (surprise, surprise). Gamification and loyalty are literally the crux of my business. It is simply unsustainable to be constantly trying to identify and fix the issues of a software company that is unable to deliver on their promise. Even more so outrageous when you consider that this app is not cheap. I have easily already wasted £500+ since my subscription began. I am on the hunt for a better tool so that I can finally sleep easy at night knowing that my small business is in good hands.
Thank you for your review, Cristina. We are so sad to see it and we totally understand how technical issues could have a major effect on our client's business for that we treat them with high priority and have them fixed in a timely manner to minimize any major implications. Let's also agree that within the software scene technical issue have a role that no one can deny in all software around us every day. Our team is working on your raised issue and will make sure to avoid it from happening again. As we valued your partnership since day one, our plans were offered to you with 50% off which is still concurrent with your payments so if you see anything else on your side please let us know about it. We will always be there to help and we will always be there if anything goes in a way it shouldn’t.
Jan. 24, 2023
Très bon retour du service client qui est là pour nous aider, concernant l'application, je suis encore novice dessus mais ça a vraiment l'air prometteur, merci à Dania
Vos commentaires sont très appréciés ! Nous sommes ravis de vous servir à nouveau bientôt.
Jan. 23, 2023
we are still on testing phase however it seems very promising , the training session was super helpful. thanks Dania
We are happy to work with you to achieve great things for your store, retain and grow your customer base as well!
Jan. 22, 2023
We are a new partner with Gameball. From the beginning, I can tell "they have the best user experience and support!".
Thank you for your review Hadeel!🌻
Jan. 19, 2023
I have been testing out various loyalty and rewards apps on my Shopify store MoonGoddessGifts.com and this app has won me over. I love the customization features as well as the integrations. The pricing is also reasonable in comparison to the other apps. I recommend it.
Thank you Stacey for your great words. To more success together 💫
Jan. 15, 2023
Amazing App with a variety of features and languages . easy to set up the app , fast response , helpful team
Your review means a lot to us Loai! Thanks a lot
Jan. 12, 2023
Amazing program that is SO easy to use! Customers love it and we love it! PLUS - the support team is quick to respond and very helpful!
Hi Kaitlyn Thank you for the glowing review! We're so glad to have you as a client.
Jan. 10, 2023
Alia, Dania, and Lauren were all incredibly helpful. They are friendly, knowledgeable, and responsive. They answered ALL of our questions and really helped us understand how to make gameball work for our customers. We're so excited to continue our relationship with them and get gameball rolling on our website! Highly recommend!
We are super happy with your feedback! And glad all our support team will be happy to help anytime
Jan. 2, 2023
Une version améliorée de la carte de fidélité où le client se prend au jeu. En quelques clics c'est facilement configurable et utilisable aussi bien boutique physique que sur le site.
Merci pour cette critique incroyable! Nous apprécions vraiment votre soutien et sommes heureux que vous ayez apprécié votre expérience.
Dec. 29, 2022
5 star service so far from the customer help team. If this apps does what it says on the tin then it's going to be really cool! Will come back with an update once we've been running the program for a while.
Thank you Antony for your review and we wish you a happy new year🎉! It means a lot to us and whenever you need help to attain the best results for your loyalty program our success team will be there to help you know where to find us 😉
Dec. 22, 2022
The customer service of this team with a thorough walk thru is impeccable as well as the customization options.
Thank you for your great words Shani ! We are happy to help always 💛
Dec. 22, 2022
The initial setup was difficult, but with your support we were able to get started successfully. Every time we have had problems, they have been solved with your careful support. Thank you! I look forward to working with you again in the future!
We look forward to not only working with you Toru but to reaching great success together! 🚀
Dec. 14, 2022
The customer service alone is worth it. But the program interface is easy to use and looks great. It also has a cool gaming theme which is great if your business is gaming related like ours is
We appreciate your fantastic review!
Dec. 7, 2022
Great program to interact with customer and help to boost sales in long term. Easy to use and very supportive staff to help you solve difficulties.
We’re grateful for your rating! Your satisfaction is our top priority, and we’re thrilled to have met your expectations.
Dec. 1, 2022
great app and support, program works perfect for our site and our customers are happy with their rewards!
Nov. 29, 2022
Virker som det skal, nem at installere og vedligeholde. Kan kobles sammen med andre app som f.eks. mail løsning så vi kan målrette kunder der tager del i kundeprogrammet. Har kun haft brug for support en enkelt gang, men fik hurtig hjælp uden problemer. Klart anbefales.