Gameball: Loyalty, Points, VIP
Gameball: Loyalty & Rewards Program
Rating
4.8
feedback
235
chart
#1,392
All reviews
Rating Breakdown
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Oct. 13, 2022
App carina che però può essere migliorata, sono comunque riuscita a configurare il programma grazie all'aiuto della gentilissima Dania :)
Oct. 12, 2022
We really like this app and the enormous potential it has for customer loyalty and retention. Our customers are enjoying it too. After running into one small problem we reached out to the Support Team and they were able to get things back on track quickly (the problem was completely my own fault, a user error!) Highly recommend this app!
Oct. 9, 2022
User-friendly product that does exactly what it says it can! Our experience using Gameball for rewards has been a breeze. A large part of that is due to their top-notch customer service team (S/O to Lauren for the fantastic onboarding process!).
Oct. 5, 2022
One of the best loyalty programs that we have tried to work with. Lauren has been so helpful with the onboarding and setting up the strategy of our program. I'll update this review as more of our customers get to use it.
Oct. 4, 2022
Ottima App ed ottimo supporto da Chat. La consiglio sicuramente. Il Pannello è in Inglese, ma ha la lingua italiana tra quelle in cui presentare il servizio ai clienti. Ben fatto
Oct. 4, 2022
Super application et service client au top: très réactif et orienté solution :) Application complète pour mettre en place un programme de fidélité gamifié complet !
Oct. 3, 2022
We have been looking for an app to support customer retention by way of loyalty and rewards. We downloaded and used 6 on the shopify store but have never been satisfied with the process or the feedback. We finally found the ONE with this app! It is incredibly easy to use, very customisable in terms of rewards and the customer service is incredible! So happy we finally found this! This is a gamechanger
Feb. 15, 2023
UPDATE after a year of use: Gameball is a really good app, especially in terms of the large variety of things you can do to let customers earn rewards and the types of campaigns you can run. And, the value cannot be beat, hands down! Frankly, having been in the digital / platform / loyalty / mobile business for decades, it's absolutely absurd how much other service providers charge for VIP tiers, for example, when Gameball outshines them all, overall. I also appreciate that they add new powerful features and functionality regularly. They truly listen to consumers. Clear sign of a winning product development focus. You can run a large number of different campaigns to drive and test consumer loyalty and engagement . . . and you can easily segment your existing and potential consumer base as well. Very nice analytics to boot. A final very important factor -- critical in our view -- is that Gameball's customer support is incredible -- FAR, far better than the vast majority of Shopify apps, to the extent other providers even provide support. This includes at lower and mid level pricing tiers. For example, Dania, from their core team, has been a wonderful partner to work with; other folks as well. I still believe that the nomenclature is a bit too "gamer oriented" vs. general loyalty use -- but, with that said, you can edit everything to suit your needs (as we've done) . . . and with great support in doing so! I highly recommend Gameball if you're looking for a loyalty and/or gamification platform. We tested just about every platform and provider on Shopify and if you're a SMB like us they are tops -- 5 stars hands down!
Thank you so much for taking the time to share your comprehensive feedback after a year of using Gameball! We're truly thrilled to hear about your positive experience and how our platform has been a valuable asset for your business. Delivering top-notch assistance is a cornerstone of our service, and it's wonderful to hear that Dania and our team have provided you with valuable support throughout your journey. Thank you again for your kind words and for being a part of the Gameball community. We're here to help you every step of the way!
Sept. 16, 2022
Best app and best customer service by far, I tried few apps like that and Gameball is top-notch !! Thank you guys
Using app
Over 1 year
Total reviews
1
Average rating
5.0
Sept. 11, 2022
このアプリは、完成度が大変高いよいアプリだと思います。フリープランも充実していますのでスタートアップの方には大変おすすめできると思います。有料プランは更にすばらしい機能と細かな設定ができるようです。本当に素晴らしい。加えてサポートが更に素晴らしい経験でした。Daniaさん手厚いサポートに心より感謝します。このアプリで、必ず結果を出していきたいと思います。
Sept. 4, 2022
Gameball is a generally good app. Its graphics are wonderful compared to what I've seen so far. It has nice features too, but it's a little disappointed when you start to hit against several walls since a lot of features are within the highest tear ($500+).
Thank you for your kind words. We're always making changes to the features and billing tiers to provide an affordable yet valuable experience. Your feedback is what inspires us!
Aug. 31, 2022
There are so many good things about this app and the team behind it that we cannot cover everything here, but if you are looking for a modern app that's powerful, flexible, has good pricing and AMAZING customer support, look no further. We have tried so many popular apps but Gameball stands at the top of the list for sure. Easy to setup, clear instructions, very pleasing branding for your store and super powerful.
Aug. 30, 2022
The app is very complete. We had a complicated idea that we needed to implement and we not only found the features in the app, but the customer service is really amazing, We were helped numerous ways in a very quick manner from our account rep. Keep the good work Gameball
Aug. 29, 2022
The app is easy to use and does everything you need for a loyalty program. We have tried many other loyalty apps, none have come close Gameball. As a bonus their customer service is outstanding. Would highly recommend!
Aug. 26, 2022
Setting it up was easy which is helpful and I love the cute pop up window on my website for the customers to see their points.
Aug. 23, 2022
The Gameball app is great. It fulfills all the important functions with which we want to reward our customers. Administration is simple. The setting options are also very good for the starter plan. The app works very well and the technical support responds very quickly. We would appreciate a more detailed manual for third-party application integrations, eg Klaviyo. :) Thank you
Aug. 22, 2022
A very good loyalty program and points app, it has a lot of useful logos, and its customer service response is perfect and fast. I will recommend this app to all my seller friends!!!
Aug. 19, 2022
app molto completa, la sto provando e l assistenza è eccellente. contiene molti rpogrammi di affiliazione e rewards
Aug. 19, 2022
A hideous thing! I was trying out the $ 120 / month version, it's horrendous! After I change plans, everything is bugged in the control dashboard, also you cannot customize the email, the GAMEBALL brand appears everywhere, ruining my brand, customer service is non-existent, in live chat I am never online, believe me guys, it looks very cool as an app, but it really isn't. IF YOU COULD PUT 0 STARS. --------------------------------------------------------------------------------- UPDATE: I finally manage to contact customer service, asking to remove their brand from the email footer, what do they reply to me? They answer me like "We can not remove our brand for anti-spam" what excuse is ???? I'm a developer and it doesn't take anything to remove it, with a bit of CSS or a change to the email and everything is removed, can I ever pay $ 120 a month for a product that doesn't contain my branding? Valutation: 0 STARS!
Thank you for your review. We are so sad to see your review and would to clarify that tech issues are frequently present in all software around us and our team was able to resolve time cautiously. As for the email footer branding, since we abide by CASL and CAN-SPAM laws by which we prevent our clients from any spam threats thus we decide not to remove our branding from the footer of the emails that are sent out from Gameball to your clients. Meanwhile we offer wide flexibility to customize the email content and to remove the footer from the widget itself