Gameball: Loyalty Program +VIP
Gameball: Loyalty & Rewards Program
Rating
4.8
feedback
232
chart
#898
All reviews
Rating Breakdown
Review RSS Feed
May 15, 2022
Great customer success team. Super helpful and available for support when needed. The team thoroughly walks you through onboarding and features of app
It's a pleasure to have you, Moustafa! We are always happy to help, thank you for your kind support :)
May 12, 2022
This app is awesome and the support is really good. It let me jump in right away to start customizing the experience and it also scheduled an onboarding Zoom call for me the next day. I learned a lot from Habiba during our chat and am really looking forward to rolling out our new loyalty program!
Thank you so much for the amazing feedback, it means a lot to us! We are extremely excited about our collaboration and hope you feel the same :)
May 11, 2022
Superb introduction by Habiba from the team. Intriguing features and looks sleek and everything is customisable!
We are incredibly grateful that you took the time out to leave us a 5-Star review. It's much appreciated!
May 10, 2022
Great user interface, best value for money specially when you run a retention based business and very helpful & dedicated support. Habiba (Customer success @ Gameball) and the entire support team are very responsive & supportive when it comes to troubleshooting internal issues regarding app. Big thanks for Gameball for their amazing solution. :)
It's not every day that we get such detailed feedback from customers. We are beyond grateful for that, and your kind support :)
May 10, 2022
It is a great loyalty program with instant support from Customer Success Team!! Keep up the good work
Thank you so much! Your review is much appreciated :)
May 9, 2022
This app allows me to perfectly get customers back in to my store! Cha-Ching! Habiba was incredibly helpful and a wealth of knowledge!
We are so excited to help you turbocharge your acquisition and retention rates :) Your feedback is much appreciated, thank you!
May 4, 2022
One word - Awesome! Habiba in particular was very patient, accommodating, and receptive to our unique needs - we are really happy with our gameball loyalty programme. I definitely recommend this app to any store looking for a loyalty programme.
Thank you Sultan, your support is everything. We wholeheartedly wish you the best of luck on your startup, so excited for the collaboration!
April 29, 2022
Great app with smooth user experience and pretty flexible to set-up. Best part is the support team, they know what they are talking about and also suggest great ideas!
Extremely thrilled to hear that, Shaz! Thank you so much for your sweet words.
April 28, 2022
This app is deep! Like, you really need someone to hold your hand to get the most out of it. But, it's worth it since it's really rewarding. It basically makes funnels fun, inobtrusive, and doesn't break the shopper's mood/flow. But, like I said, it's Deep. Thankfully, the customer service on this app is really, really good. I've worked with Ms. Elsafty every time I need customer service and she not only answers my questions and is patient with her explanations, she also improves my users' experience keeping my bottom line in mind. She thinks about your customers like it's her business which is really useful and hard to come by. Actually, I've worked with her in meetings; I've gotten help from multiple Gameball team members via livechat, and they're all fabulous. I put Gameball on the back burner at first because of it's learning curve; I almost missed out. This is definitely the best rewards program I have experienced.
Thank you Michael! It's not every day that we receive feedback as detailed and thoughtful as yours, but trust us when we say it does not go unnoticed. Your feedback has given us valuable insight into the service we provide for Catharsis. We sincerely thank you for taking the time to share your thoughts with us.
April 28, 2022
The best retention and loyalty program ever. customer service are great and really very helpful. I highly recommend it.
Thank you Hussein for your 5-star review. It's greatly appreciated :)
April 27, 2022
I'm really enjoying using Gameball, they have premium features for a good price and an excellent Success Team - Habiba has always been quick to respond and super helpful! Highly recommend.
Trust me, we enjoy working with a big brand like Sega just as much! Thank you so much for your kind words, always happy to help :)
April 25, 2022
Amazing App, its extremely user friendly for both store owner and customer. The Support team is very active and always there to guide and explain how to use all the features and iNcrease ROI. They have a dynamic roadmap and always add new features to the app. Highly Recommended
May we always strive to exceed your expectations, Sally! It's our pleasure to serve customers like you :) Thank you very much!
April 21, 2022
This app is extremely customizable if you're looking to build a top tier loyalty program. It's THE MOST customizable by far if you ask me, and believe me, I've tried a bunch. I'll also have to add that the customer service is wonderful and super responsive. If you've got questions or concerns, or just want some insight, they will be on it right away! I'm excited for the direction my loyalty program will head in by utilizing this app on LoniaShoes.
We sincerely appreciate you taking the time to share your experience with us. On behalf of our entire team, thank you for allowing us to serve you!
April 21, 2022
I used many Apps for Loyalty and points rewards. Gameball is most effective with many scenarios, very easy, neat design, and excellent customer experience. From my point of view. All E-commerce websites must try this App. It is Amazing, easy and not expensive for the service they give Thank you
Hello Shadeeka! Just wanted to let you know how much your review means to us here at Gameball. It always makes our day when we find customers happy of the service we provide. So excited for our collaboration, Shadeeka.
March 10, 2022
Really great app, Best in market! Its allow all the features you can imagine with a very unique design that suitt perfect to new website. The Support is answering in several hours and take care the best of you! Highly recommend !
Thank you so much for your support. It means the world to us!
Jan. 25, 2022
Gameball looks like a very interesting application and I think it's a must for any kind of store. Although I just recently started to use it properly, I am confident with the help of Gameball, I can increase my engagement with the customers. Their customer service is top-notch!!
Thank you! It makes our day that we are able to provide you with 5-star service. Your feedback is greatly appreciated.
Jan. 21, 2022
Gameball is like a dream come true. A very good looking loyalty app that has alot of options and entertainment for our customers.
We are grateful for your feedback! It's our pleasure to provide the best possible service to our guests :) Thank you very much!
Jan. 4, 2022
Great app. Amazing customer service. Nice and elegant design. Don't forget the deep-links feature, an unique feature to set up much better the app, less intrusive to your visitors. Recommended without any doubt.
We can't thank you enough for the kind words, it means the world to us!
Dec. 28, 2021
Gameball is easily one of the best designed loyalty apps on Shopify. It truly is in a league of it's own with design, aesthetic, functionality and support. The team behind it are clearly very passionate about Gameball and it's users. This app has a lot of potential for us and our business, but some things have fallen short - especially as a small business. The Points expiry feature being blocked behind the Pro plan was disappointing. This is a feature that many rewards apps have inclusively to all their paid plans, and it has been something that initially put us off continuing with Gameball. There are a few features hidden behind an expensive paywall, which can be hard to justify for small businesses. However, the support team is incredibly attentive and helpful, and have been very informative about their plans for future plans that are more affordable and practical for smaller merchants and users. This has been very promising and has meant we will continue to support Gameball despite some initial doubts. We have high hopes for Gameball in the future and are happy to continue using this app with the hopes it will continue to grow and improve. I anticipate returning to give this review 5 stars soon.
Thanks so much for the feedback! We totally understand where you are coming from and we are happy to let you know that a new pricing plan is to roll out soon that supports SMEs first and foremost.
Dec. 8, 2022
UPDATED REVIEW: I have to say the people at Gameball are very responsive and they got the problem I initially asked for (my original review is below) fixed, so this is now included! I have contacted them a few times and they have bent over backwards to be helpful and REALLY want your business to grow - thanks, Dania :-). ORIGINAL REVIEW: It has been working well, however I've had to disable it as it seems I can't exclude points from the Sale/Reduced items. Therefore, I'm regularly giving double discounts. Other loyalty point apps I've looked at have to ability to exclude discounted products and only include full price products from receiving points. I wish Gameball could do this. This is quite a big issue for me. Apart from that, it was working well.
It is sad to see you go but as we take customers' feedback seriously we have come up with a solution for this issue and good news it is in our product roadmap :)