Gameball: Loyalty, Points, VIP
Gameball: Loyalty & Rewards Program
Rating
4.8
feedback
235
chart
#1,392
All reviews
Rating Breakdown
Review RSS Feed
Jan. 4, 2022
Great app. Amazing customer service. Nice and elegant design. Don't forget the deep-links feature, an unique feature to set up much better the app, less intrusive to your visitors. Recommended without any doubt.
We can't thank you enough for the kind words, it means the world to us!
Dec. 28, 2021
Gameball is easily one of the best designed loyalty apps on Shopify. It truly is in a league of it's own with design, aesthetic, functionality and support. The team behind it are clearly very passionate about Gameball and it's users. This app has a lot of potential for us and our business, but some things have fallen short - especially as a small business. The Points expiry feature being blocked behind the Pro plan was disappointing. This is a feature that many rewards apps have inclusively to all their paid plans, and it has been something that initially put us off continuing with Gameball. There are a few features hidden behind an expensive paywall, which can be hard to justify for small businesses. However, the support team is incredibly attentive and helpful, and have been very informative about their plans for future plans that are more affordable and practical for smaller merchants and users. This has been very promising and has meant we will continue to support Gameball despite some initial doubts. We have high hopes for Gameball in the future and are happy to continue using this app with the hopes it will continue to grow and improve. I anticipate returning to give this review 5 stars soon.
Thanks so much for the feedback! We totally understand where you are coming from and we are happy to let you know that a new pricing plan is to roll out soon that supports SMEs first and foremost.
Dec. 8, 2022
UPDATED REVIEW: I have to say the people at Gameball are very responsive and they got the problem I initially asked for (my original review is below) fixed, so this is now included! I have contacted them a few times and they have bent over backwards to be helpful and REALLY want your business to grow - thanks, Dania :-). ORIGINAL REVIEW: It has been working well, however I've had to disable it as it seems I can't exclude points from the Sale/Reduced items. Therefore, I'm regularly giving double discounts. Other loyalty point apps I've looked at have to ability to exclude discounted products and only include full price products from receiving points. I wish Gameball could do this. This is quite a big issue for me. Apart from that, it was working well.
It is sad to see you go but as we take customers' feedback seriously we have come up with a solution for this issue and good news it is in our product roadmap :)
Nov. 9, 2021
Honestly this is the best loyalty app I have found so far! I believe it will be really fun and encouraging for customers as it has nice challenges, and what's even better is that you can customize the challenges! I like how customers can share instagram links, as some apps only have Facebook and twitter. One thing I would love to be in the app is for customers to get points for writing reviews on products and also being able to share on instagram story or post!
Thank you so much Najla! Here's to winning customers for life, we'll surely be considering your request moving forward.
Nov. 4, 2021
Looking for rewards program. Gameball does more with its customize challenges. Really love this app!
Hi Gian! Thank you for your five star review, glad to know you are having a good stay at Gameball and we're looking forward to helping you push your start-up forward
Oct. 30, 2021
I would like to post this because Gameball is 1 of the perfect applications on shopify that can help you get what you want without complications and the customer service is superb, they answer you even during holidays and find your solution so fast. 5 starts it is :)
Hello Joseph, for you to say " Gameball is one of the perfect applications on Shopify" makes our day! We are overjoyed with your review, thank you!
Oct. 29, 2021
I've been using this app for a few months now and it has been great. I had some issues creating a referral program but the chat support was fantastic. Thank you!
Hello Eric! It's great to hear that our support team was able to help you out, thank you for your kind words.
Sept. 14, 2021
Not for me right now, as I need a Reviews an E-mail automation integrated to the Rewards program. Right now, it only offers 3rd party integrations, and my problem is that I need to upgrade to the PRO Plan in order to do that plus paying for the other apps to integrate as well. Other than that the app has the best design in the marketplace.
Using app
About 2 months
Total reviews
1
Average rating
4.0
"The app has the best design in the marketplace " makes a fantastic review! We apologize for the inconvenience, we are looking forward to working with you in the near future
Aug. 6, 2021
It´s a nice app, working fine in the first days of testing. But when they say "Unlimited languages" in the starter plan, is not true, because they do not have all the languages and we can´t translate it to our language. The translation option is only available for the PRO plan, wich is way too expensive for my company size.
Hello Maria, thank you for taking the time to share with us your feedback as we are always keen to know how did it go with our customers and we regret the inconvenience caused to you!
July 30, 2021
La mejor aplicación de la app store para recompensas sin ningún tupo de dudas. Falta algunas cosillas por mejorar pero aun así es la mejor
Estamos encantados de escuchar esto y nos encantaría saber lo que nos estamos perdiendo!
July 18, 2021
Gameball was the easiest, most fun, functional, and accessible to new Shopify users. Rana has been a great support, and we look forward to the an even greater platform going forward.
We are thrilled to see the positive feedback. Thank you for choosing Gameball!
July 14, 2021
If customer forget his gameball account password how they reset gameball account password? Please guide all the steps to recover or reset password. Thanks
You simply can reach out to the customer support and we'll do it for you :)
June 15, 2021
We used Smile for 2 years, and Gameball is in a league of its own. There are SO many more features that you cannot even compare the two. As it currently stands, one would be foolish to use any other loyalty program from the Shopify app store than this one. The customer support is fantastic and the app just works incredibly well with tons of clever features.
Hi Lianox, thank you for sharing the awesome experience you encountered with our product. Your review means the world to us!
June 12, 2021
Great customer support. Can't express how meaningful it is for someone to talk and communicate as well as they do.
We are delighted to know you received a 5-star experience and we promise we will always strive to over deliver !
June 8, 2021
We do really like the app!! Recommended !! You will experience a amazing strategy ;) Customer Service 10/10
Thank you for your awesome feedback, we aim to provide an exceptional experience for all of our customers :)
June 3, 2021
Fantastic app got the job done from what i wanted thank you Rana for all the help you were amazing! Highly recommend
Thank you for your support, it means a lot to us!
May 26, 2021
Amazing customer support and highly customizable app! Rana in particular is especially helpful and is always ready to have a think with you to figure out a solution to your challenges! Thanks Rana!
We're flattered to hear this, thank you so much!
May 12, 2021
I am still deliberating if this is the right app for us, but I really like the promise of it. The team is dedicated (though time zones can cause a little hassle) and they're striving to do something new and interesting here. I will update this review later if I end up using the app. I am optimistic though.
Hello Sanshee, we are always known for our awesome customer support so even if the time zone is a challenging aspect we'll strive to optimize the users' experience, given that our team has grown now but thank you for taking the time to share your feedback we really appreciate it!
May 7, 2021
Excellent app, great customer service. We were looking for something exactly like this, recommended 100%.
Hey Tupisto, we are grateful for your 5-star rating and extremely pleased that you got to recommend our app. Thank you!
May 2, 2021
Very great app, with lots of opportunity and fun for my customers. It makes the trafic on the website get a higher range too. I just love this app
We are thrilled to have you as part of the Gameball family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon