Gelato: Print on Demand
Print on demand
Rating
4.8
feedback
651
chart
#759
All reviews
Review RSS Feed
Dec. 18, 2025
This is my first year working with Gelato, and it has been an absolute disaster. Despite paying for a membership that is far from cheap almost $240 per year, the service quality has been completely unacceptable. Even though I placed many orders before their advertised Christmas cut-off date of December 15, a large number of orders from as early as December 8 have still not been printed or shipped at all. When I contacted support and opened multiple cases, the only response I received was essentially. You can NOT talk to real people, they have auto respond Ai agent that auto copy and paste everything you ask. “There is nothing we can do. If it does not arrive by December 24 or December 26, contact us again.” That is not customer support. That is avoiding responsibility. For a platform that charges a premium membership fee, this level of operational failure is inexcusable. they do not have any in-house printing facilities so they are unable control anything. TRASH If you cannot keep up with holiday demand, DO NOT accept Christmas orders. If you cannot fulfill orders on time, DO NOT advertise a December 15 cut-off date. Because of Gelato’s failure, my business reputation has been damaged, my customers are angry, and I am forced to deal with refunds and complaints for issues entirely outside my control. This experience has been misleading, unprofessional, and costly. I would strongly warn any seller who depends on reliable fulfillment, especially during peak seasons, to think twice before trusting Gelato. Now i have almost 50 orders that will not deliver by Christmas, have to eat up all cost to refund to my customers and get negative reviews. They refunded 1 order as a courtesy back to GELATO wallet to be used for the next order which I will not use. Going to open charge back will my bank.
Dec. 18, 2025
Dec. 14, 2025
Love this app for selling art to new customers.
Hi there, Thank you for the great review, we're glad to hear you're enjoying selling art to your customers using the power of Gelato! If there's anything we can help with, please feel free to reach out anytime. Best regards, Kyle Gelato Support Team
Dec. 14, 2025
Hi, Thank you for the great review, we really appreciate it. If you have any questions or concerns, feel free to reach out anytime. Best regards, Kyle Gelato Support Team
Dec. 13, 2025
Hi, Thank you for the 5 star review, we really appreciate it. If you have any questions or concerns, feel free to reach out anytime. Best regards, Kyle Gelato Support Team
Dec. 12, 2025
Super app et très réactif en cas de problème de livraison
Using app
About 2 years
Total reviews
2
Average rating
5.0
Bonjour, Un grand merci pour cet avis 5 étoiles ! Nous sommes ravis d'apprendre que vous trouvez notre application "Super" et que vous appréciez la réactivité de notre équipe en cas de problème de livraison. Votre succès est notre priorité, et nous mettons tout en œuvre pour que la production et la logistique se déroulent aussi bien que possible, même lorsque des imprévus surviennent. Merci de faire confiance à Gelato ! Cordialement, Michal Gelato Support Team
Dec. 12, 2025
Hi, Thank you for the positive review, we really appreciate it. If you have any questions or concerns, feel free to reach out anytime. Best regards, Michal Gelato Support Team
Dec. 9, 2025
Setup has been very easy and user friendly.
Hi there, Thank you so much for your 5-star review. We’re really happy to hear that the setup has been easy and user friendly for you. If you ever need help or have any questions as you continue building your store, we’re here for you. Thanks again for choosing Gelato. Kind regards, Michal Gelato Support Team
Dec. 7, 2025
Hi, Thank you for the positive review, we really appreciate it. If you have any questions or concerns, feel free to reach out anytime. Best regards, Michal Gelato Support Team
Dec. 6, 2025
Easy & intuitive
Hi there, Thank you so much for your positive rating! We truly appreciate your support and are happy to know you’re satisfied with your experience. We hope you continue enjoying our services for all your printing needs. Best regards, Andrzej Gelato Support Team
Dec. 5, 2025
WORKS AMAZING!
Hello, Thank you so much for leaving us a positive rating! We're happy to know you had a good experience with Gelato and appreciate your support. Best regards, Andrzej Gelato Support Team
Dec. 5, 2025
Very nice
Hi there, Thank you so much for your positive rating! We're happy to know you had a good experience with Gelato and appreciate you taking the time to support us. Best regards, Andrzej Gelato Support Team
Dec. 5, 2025
I don’t know much about selling anything. Gelato is making it Easter for me.
Dec. 4, 2025
supper
Hallo Vielen Dank für Ihre positive Bewertung! Wir freuen uns sehr, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen, und sind begeistert, dass Sie mit unserer Erfahrung zufrieden sind. Ihre Rückmeldung motiviert uns, weiterhin weltweit hochwertige und nachhaltige Druckdienstleistungen anzubieten. Mit freundlichen Grüßen, Andrzej Gelato Support Team
Dec. 2, 2025
Hi, Thank you for the positive review, we really appreciate it. If you have any questions or concerns, feel free to reach out anytime. Warm regards, Michal Gelato Support Team
Nov. 30, 2025
Muy intuitiva, sencilla de usar y amigable al usuario. Compré mis primeros dos diseños y el producto llegó muy rápido y de gran calidad. Súper recomendable.
Nov. 30, 2025
Hello, Thank you for the positive review, we really appreciate it. If you have any questions or concerns, feel free to reach out anytime. Best regards, Michal Gelato Support Team
Nov. 30, 2025
Nov. 28, 2025
Just started my business and already sold five shirts the quality choices are great so many options and they responded to me pretty reasonably timing. Quality of the print was amazing. I love the name, gelato So far everything is Okie dokie Very new business not really advertising yet but it will be fun To see it grow and offer more products through this Company
Store
My Store
Using app
3 months
Hi there, Thank you so much for your wonderful review and for choosing Gelato as you start your new business. It’s great to hear that your first sales went smoothly, that you’re happy with the print quality and product options, and that our support team has been responding in a timely manner. We’re excited to be part of your journey and can’t wait to see how your store grows. If there’s anything you ever need, we’re here to help every step of the way. Kind regards, Michal Gelato Support Team
Nov. 28, 2025
Hello, Thank you for the positive review, we really appreciate it. If you have any questions or concerns, feel free to reach out anytime. Best regards, Michal Gelato Support Team