Gelato: Print on Demand
Print on demand
Rating
4.8
feedback
1,222
chart
#473
All reviews
Rating Breakdown
Review RSS Feed
April 20, 2025
I just installed it a few minutes ago and I can't believe how easily I was able to integrate it with my store, add a new product and get it all ready to go. It's also really nice to see that prices are way lower than competitive print on demand companies.
April 19, 2025
The multiple product edits are convenient.
Hello, Thank you so much for the 5-star review. We're happy to hear that you're enjoying the multiple product editing feature — it's designed to save time and make your workflow more efficient. If you ever have suggestions or need support, we're always here to help. Best regards, Michal Gelato Support Team
April 18, 2025
I'm impressed. So many options.
Hi there, Thank you so much for the fantastic 5-star review! We're happy to hear that you're impressed and enjoying the wide range of options Gelato offers. Our team works hard to provide a seamless and flexible experience for creators like you, so your feedback truly means a lot. If you ever need assistance or have questions as you grow your store, feel free to reach out — we’re always here to help. Best regards, Michal Gelato Support Team
April 17, 2025
LOve how easy it is to use, loads of different options to choose from, great design and simple layout.
Hello, Thank you for the positive feedback! We're glad to hear that you find the platform easy to use and that the variety of options meets your needs. Creating a smooth and intuitive experience is something we continuously work on. If you ever have questions or need support, we're always here to help. Best regards, Andrzej Gelato Support Team
April 13, 2025
Una herramienta excelente, fácil de desarrollar, con técnicas actualizadas que permite la destrezas del ganar ganar. Quiero seguir desarrollando e incrementando mis ventas con ustedes.
Hola, ¡Muchas gracias por sus amables palabras! Nos alegra saber que Gelato ha sido una herramienta útil para el crecimiento de su negocio. Estamos aquí para apoyarle en su crecimiento y expansión. No dude en contactarnos en cualquier momento si necesita ayuda. Saludos cordiales, Bart Gelato Support Team
April 10, 2025
Super easy to use, high quality products. I just ordered a test hoodie and it was great which is why I am now integrating it into my site. Thanks guys!
Hello, Thank you so much for the fantastic review! We're glad to hear that you found the app easy to use and that you were happy with the quality of your test hoodie. That’s exactly the experience we aim to deliver! We're excited to be part of your journey and can’t wait to see your store grow with Gelato. If you ever need support or have questions, we're always here to help. Thanks again for choosing Gelato! Best regards, Michal Gelato Support Team
April 5, 2025
I LOVE HOW EASY THIS PROCESS IS
Hello, Thanks for the great review! We're happy to hear everything has been simple to set up and use. If you ever need anything or have questions, just reach out — we're here to help. Best regards, Bart Gelato Support Team
April 4, 2025
Very difficult to produce product listings fo business purposes
Hi there, Thanks for your feedback! We've reached out directly to learn more about the difficulties you’ve faced when creating product listings. Understanding your experience helps us continue improving the platform. Best regards, Bart Gelato Support Team
April 3, 2025
Hello, Thanks for the 5 stars! We’re glad everything’s working well for you. Let us know if there’s ever anything we can help with. Best regards, Bart Gelato Support Team
April 2, 2025
Nice app and easy friendly
Hello, Thanks so much for the kind words! We're glad to hear everything feels easy to use and creator-friendly. If there's ever anything you need, we're just a message away. Best regards, Bart Gelato Support Team
April 2, 2025
good quality and efficient and affordable delivery
Hi there, Thanks for your review! We're happy to hear the quality and delivery are meeting your expectations. If you ever need anything, we're here to support you. Best regards, Bart Gelato Support Team
March 31, 2025
Great!!
Hello, Thanks for your support! We're glad you're having a great experience and appreciate you being part of the Gelato community. Let us know if there's anything we can do for you! Best regards, Bart Gelato Support Team
March 30, 2025
So far I am liking this better than Printify or Printful!
Hello, Thank you for your kind review! It's great to hear that you're having a positive experience with Gelato. If there's anything we can do to further support your business, feel free to reach out. Best regards, Andrzej Gelato Support Team
March 29, 2025
easy, works like a charm
Store
My Store
Using app
About 2 months
Hello, Thank you for your positive feedback! We’re glad to hear that you find Gelato easy to use and reliable. If you ever have any questions or need assistance, we’re here to help. Best regards, Andrzej Gelato Support Team
March 27, 2025
Gelato takes my entire drop ship responsibility. If it is my fault I can work with customer. If it is gelato fault they will work with customer.
Hello, Thank you for your review! We're glad to hear that you're happy with the services we provide. We’re always here to assist you in resolving any issues to ensure a smooth experience. Your success is important to us, and we appreciate your trust. Best, Andrzej Gelato Support Team
March 26, 2025
Store
My Store
Using app
About 2 months
Hello, Thank you for your review! We appreciate your support and are glad to be part of your journey. If you ever need anything, we’re here to help. Andrzej Gelato Support Team
March 25, 2025
Problemas con la app. Hubo una actualización y desde entonces cada vez que realizo un cambio en un producto, desaparecen todas las variantes. Y a causa de esto perdí las ventas de Black Friday, Navidad, rebajas de enero, San Valentín... Creo que he tenido mucha paciencia y muchas pérdidas económicas y al principio llegaron a decirme que yo no era una prioridad, ni me respondían, tuvo que intervenir atención al cliente de Shopify porque dijeron que el problema era de Shopify, pero Shopify confirmó que el problema era de la app de Gelato, y así, lograron que me contestasen, pero cada vez era esperar a que contestaran unos días, iban dejando pasar el tiempo, por último cada vez me pedían más pruebas, grabaciones de pantalla y todo para nada. Nunca solucionaron el problema. Les pedí que trasladaran todas mis cosas (método de pago, wallet, mi tienda con mis artículos...) a una nueva cuenta, para ver si así funcionaba todo bien desde otra cuenta porque antes de la actualización iba todo perfecto, insistí varias veces en eso y nunca respondieron a mi petición. Y no podía estar creando el mismo producto una y otra vez tanto en Gelato como en Shopify, porque al cambiar un diseño, o añadir una talla o quitarla, añadir un color o quitarlo, etc. daba el error y se borraba todo. Así que al final tuve que cambiar de proveedor de POD. Con lo fácil que hubiera sido decir, bueno, vamos a cambiarte a una nueva cuenta, haz la cuenta, y te pasamos a la wallet lo que tienes, el resto tienes que hacerlo de nuevo. De todas formas estaba haciéndolo todo de nuevo una y otra vez, no me hubiera importado. Pero ya viendo todo el tiempo que ha pasado y no hay solución. Os digo adios. Ya no me valen las disculpas, ni que digáis que sabéis lo importante que es esto o aquello, y que aún estoy a tiempo de hablar de nuevo con soporte, etc. Lo que teníais que haber hecho, no lo hicisteis cuando debíais. Espero que al resto de clientes les vaya bien, porque a mí, me han tratado fatal. Todo con muy bonitas palabras, pero realmente ningún interés en solucionar el problema, por esto digo lo de tratarme fatal, y por decir que yo no era una prioridad.
Using app
4 months
Total reviews
3
Average rating
3.7
Hola, Le pedimos disculpas por cualquier inconveniente que esto pueda haberle causado y comprendemos su importancia para su negocio, especialmente durante las temporadas altas de ventas. Lamentamos no haber resuelto el problema a tiempo y que nuestro seguimiento no haya sido tan proactivo como debería. Desde entonces, hemos implementado mejoras para solucionar los problemas de rendimiento, pero reconocemos que deberíamos haberle contactado para asegurarnos de que todo funcionara correctamente. Ese fue nuestro error. Le hemos contactado nuevamente para analizar esto con más detalle y ver si podemos hacer algo para resolverlo. Por favor, revise su bandeja de entrada; nos encantaría ayudarle. Atentamente, Bart Gelato Support Team
March 24, 2025
Fantastic
Hello, Thanks for your review! We’re glad you’re having a great experience. Let us know if we can help with anything! Best regards, Bart Gelato Support Team
March 24, 2025
very good instruction on using the app, easy to transfer pod products, and set pricing
Hi, Thank you for your 5-star review! We're happy to hear that you found the instructions helpful and that transferring POD products and setting pricing was easy. Providing a seamless experience is our goal, and it's great to know we're on the right track. If you ever have any suggestions or need assistance, feel free to reach out. Best regards, Michal Gelato Support Team
March 23, 2025
Gelato? More like melted ice cream—looks good at first, but quickly turns into a mess. The platform is full of surprises (not the good kind), with bugs that pop up like uninvited guests at a party. Features seem to be added without much testing, so expect some fun adventures in 'why isn't this working today?' land. If you enjoy troubleshooting more than selling, this might be the app for you! Otherwise, you might want to grab a real gelato and find a smoother solution elsewhere.
Hello, Thank you for sharing your feedback. We strive to provide a reliable and efficient platform, and we regret that your experience has not met expectations. While we continuously improve our features and fix issues, we understand that unexpected challenges can be frustrating. Our team would love to learn more about the specific problems you've encountered so we can address them effectively. Please reach out to us at apifeedback@gelato.com, and we'll be happy to assist you. Your input helps us refine our platform and better serve our customers. Best regards, Michal Gelato Support Team