Gelato: Print on Demand
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I have only used Gelato for the calendars, but I have found them to be great products. They ship them packaged well and are very fast to respond to any issues. My customers love my calendars, and I am loving Gelato. I look forward to to trying new products soon!
Hello, Thank you for your positive rating! We really appreciate your support and are happy to know you had a great experience with Gelato. Kind Regards, Kamil Gelato Support Team
Hello, Thank you so much for your positive rating! We truly appreciate your support and are happy to know you had a great experience with Gelato. We look forward to continuing to support your business and creativity. Kind Regards, Kamil Gelato Support Team
Hello, Thank you so much for leaving us a positive rating! We truly appreciate your support and are glad to know that our service met your expectations. Your feedback motivates us to continue delivering great experiences for you and all our customers. Kind Regards, Kamil Gelato Support Team
Customer service has been a major disappointment. Products for product shoots were posted but never arrived being told that the products were sent. Some products have arrived damage, stained or with the wrong colours printed. My store had its products disconnected due to a problem with Gelato and now I can no longer fulfill orders required. Now, I need to redesign more than 400 products because of this backend error by Gelato. It has almost crippled my business. Not happy at all - just disappointed all around.
Hello, We’re very sorry to hear about your experience and truly understand how frustrating these issues have been. Delays in receiving sample products, items arriving damaged or printed incorrectly, and any disruption to your store’s ability to fulfill orders fall far below the standard we aim to provide. We fully appreciate how serious the impact can be when product connections or backend issues affect your ability to run your business, and we’re sorry for the stress this has caused. Please know that we take feedback like yours seriously. Our team is reviewing what went wrong so we can improve both product reliability and the stability of our integrations moving forward. We want to make sure you feel supported and can get back to operating your store with confidence. We’ve reached you via email directly to assist further. Best regards, Michal Gelato Support Team
Absolute garbage support, and as of the time of this writing Gelato has yet to return my call for help on a MAJOR ISSUE that is literally a LEGAL LANDMINE for their entire company. They INCREASED PRICES DRASTICALLY on a variety of items with ZERO COMMUNICATION. I only found this out by doing an internal audit and stumbling over it by accident. Many of my posters had shot up by more than 40% cost with NO email and NO announcement. Imagine how many countless were affected, and yet they go on with business as usual. This is a class action lawsuit waiting to happen, and if nothing gets resolved and no changes are made then that shows they have lost their desire to help anyone and have succumbed to total greed. It is shameful how absolutely sloppy with their business and clients who give them revenue they have become. Many of my products are also priced DIFFERENT PRICES even for the same thing, depending on when they were created, and the dashboard price actually is INCORRECT and shows a lower price than it actually is. A year ago (early 2025) you could talk to someone immediately in their chat. Now, consistently, you can NEVER get anyone and it's always "our team members are busy" and you have to chat with the chatbot, which even if it refers you to a real person -- that person never answers you back or takes weeks to respond. HORRIBLE and SHAME on you for such poor quality service!
Hello, Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and understand how disappointing this must have been. This is not the level of clarity or support we strive to provide. We appreciate you bringing these concerns to our attention, and your comments have been shared with the relevant teams. Please know we are committed to improving both communication and overall service quality. Your experience matters to us, and we’re taking steps to address the issues you mentioned. We are working on enhancements and have already contacted you directly to assist further. Kind regards, Michal Gelato Support Team
Hi, Thank you so much for your positive rating! We truly appreciate your support and are delighted to know you're happy with your experience with Gelato. Kind Regards, Michal Gelato Support Team
Hello, Thank you for your positive rating! We truly appreciate your support and are happy to know you had a great experience with Gelato. We look forward to continuing to support you and your business. Kind Regards, Kamil Gelato Support Team
Amazing Experience
Hello, Thank you for leaving us a positive rating! We appreciate your support and are happy that you chose Gelato. We look forward to helping you continue to bring your creative ideas to life through our print-on-demand services. Kind Regards, Kamil Gelato Support Team
so far so good :) i just need to sell my forst piece and see if the quality is good !
Hello, Thank you so much for your positive rating! We’re happy to know you’re satisfied with your experience, and we truly appreciate your support. We look forward to continuing to help your business grow with Gelato. Kind Regards, Kamil Gelato Support Team
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