Gelato: Print on Demand
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The print quality is very low. Some products have smudged ink, and it's clear they will wear out after just a few washes. It took a long time to arrive, and I imagined that for the price, the product would be much higher quality. I can't offer this level of quality to my customers. High cost, slow delivery, and poor quality.
Hi there, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations, particularly regarding print quality, durability, and delivery times. This is certainly not the standard we aim to deliver, and we understand why this would be disappointing when offering products to your own customers. While production quality and delivery timelines can vary depending on the product and fulfillment location, we take concerns about print quality very seriously and continuously work with our partners to improve consistency and outcomes. If you’re open to it, our team would appreciate the opportunity to review this feedback in more detail. You can reach us directly at [email protected] . Thank you again for taking the time to leave a review. Kind regards, Michal Gelato Support Team
Very easy to use and amazing amount of products
Hi, Thank you for the 5-star review! We appreciate your support - please let us know if you need any additional help. Best regards, Michal Gelato Support Team
Hi, Thank you so much for your positive rating! We really appreciate you taking the time to show your support and are pleased that you’re happy with Gelato. Kind Regards, Michal Gelato Support Team
Fun to use. Great range of capability. Highly flexible.
Hi, Thank you for the 5-star review! We appreciate your support - please let us know if you need any additional help. Best regards, Michal Gelato Support Team
Hi, Thank you for the 5-star review! We appreciate your support - please let us know if you need any additional help. Best regards, Michal Gelato Support Team
Gelato is a reliable print-on-demand service with excellent quality for fine art prints. The EU-based production ensures fast delivery and consistent results, especially on matte papers. The platform integrates smoothly with online stores and makes the entire fulfillment process simple and efficient.
Love this app for selling art to new customers.
Hi there, Thank you for the great review, we're glad to hear you're enjoying selling art to your customers using the power of Gelato! If there's anything we can help with, please feel free to reach out anytime. Best regards, Kyle Gelato Support Team
Hi, Thank you for the great review, we really appreciate it. If you have any questions or concerns, feel free to reach out anytime. Best regards, Kyle Gelato Support Team
Super app et très réactif en cas de problème de livraison
Bonjour, Un grand merci pour cet avis 5 étoiles ! Nous sommes ravis d'apprendre que vous trouvez notre application "Super" et que vous appréciez la réactivité de notre équipe en cas de problème de livraison. Votre succès est notre priorité, et nous mettons tout en œuvre pour que la production et la logistique se déroulent aussi bien que possible, même lorsque des imprévus surviennent. Merci de faire confiance à Gelato ! Cordialement, Michal Gelato Support Team
Horrible customer service. Constantly 'busy' live chat that doesn't get back to you. Constant payment issues. Constant problems with the actual app. When creating a product, there is a good chance it will miss something when publishing. This will include things like photos and variants. Very frustrating to use. The Gelato+ membership allows them to set very expensive RRP prices to force you to use Gelato+. Edit: 3 days I waited for a reply for a serious problem. They sent me a generic email which didnt help, and told ther my other issues where a "work in progress" and I had to figure out myself A custome made an order and then Gelato removed the product from shipping to my country. EDIT: NO one has bothered to contact me or get back to me, so I cancelled my subscription and moved to Printify. The time it will take to move everything over will be worth not having to dealing with this company and their buggy app.
Hello, Thank you for your feedback. We are truly sorry to hear about your experience with our app stability and the delays in our support response times. This is not the level of service we strive to provide. We are constantly working to improve our publishing tools and communication, and your comments regarding these technical hurdles are very helpful for our team. While we are sorry to see you go, we appreciate the honest insight into where we can do better. If you would like to share any further details regarding your experience, please contact us at [email protected]. Best regards, Michal Gelato Support Team
Setup has been very easy and user friendly.
Hi there, Thank you so much for your 5-star review. We’re really happy to hear that the setup has been easy and user friendly for you. If you ever need help or have any questions as you continue building your store, we’re here for you. Thanks again for choosing Gelato. Kind regards, Michal Gelato Support Team
I love the step by step guidance and for a new user it has been a great help, also love the product available and freedom to express my ideas.
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