Gelato: Print on Demand
Print on demand
Rating
4.8
feedback
1,091
chart
#446
All reviews
Rating Breakdown
Review RSS Feed
Aug. 29, 2024
Easy to use on your desktop
Hello, Thank you for sharing your experience! We're glad to hear that you find Gelato easy to use on your desktop. If you have any questions or need support, we're here to assist. Best regards, Michal Gelato Support Team
Aug. 28, 2024
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team
Aug. 28, 2024
Excellent! Easy to use
Hi, Thank you for the kind words! We're delighted that you find Gelato easy to use. If you ever need any assistance, we're always here to help. Best regards, Michal Gelato Support Team
Aug. 28, 2024
la calidad de los productos es excelente y manejan muy bien el servicio al cliente.
Hola! ¡Muchas gracias por tu reseña! Nos alegra mucho saber que estás satisfecho con la calidad de nuestros productos y el servicio al cliente. Estamos aquí para ayudarte en todo lo que necesites. Saludos cordiales, Michal Gelato Support Team
Aug. 27, 2024
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team
Aug. 27, 2024
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team
Aug. 27, 2024
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team
Aug. 27, 2024
No complaints!
Hello, Thank you for your feedback! We're glad to hear that you're satisfied with our service. If you ever have any questions or need assistance, we're here to help. Best regards, Michal Gelato Support Team
Aug. 27, 2024
Easy to learn and use
Store
My Store
Using app
39 minutes
Hello, Thank you so much for your 5-star review! We're happy to hear that you found our app easy to learn and use. Your positive feedback means a lot to us, and we're committed to keeping the experience smooth and user-friendly. If you ever need assistance or have suggestions, we're here 24/7 to help. Thanks again for your support! Kind regards, Michal Gelato Support Team
Aug. 26, 2024
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team
Aug. 25, 2024
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team
Aug. 24, 2024
Fluidité incroyable. Peut être juste ajouter plus de maquettes
Bonjour, Merci beaucoup pour votre retour positif ! Nous sommes ravis que vous trouviez notre plateforme fluide. Nous prenons note de votre suggestion d'ajouter plus de maquettes et travaillerons à améliorer notre offre. N'hésitez pas à nous faire part de toute autre idée ou besoin. Cordialement, Michal Gelato Support Team
Sept. 7, 2024
If you value your time, stay away. Pros: Good user interface, option to add personalized products, customer care team available 24/7, and chats are responded to within minutes Cons: Everything? Prices are defaulted to EU, so all time spent configuring prices for each variant will be erased and a random price shows up on your listing each time you save. So many glitches setting up the personalized products and no support. Staff are available 24/7 and respond to live chat within minutes but if you don't reply within 5 minutes, they will close the chat and mark it as resolved due to "inactivity" even if issue has not been resolved. You are expected to wait hours for them to respond if they tell you to wait, but as soon as they respond and you happen not to be online at that time, they will close chat within 5 minutes. Imagine waiting 12 hours or more for them to investigate then as soon as they respond they expect you to be online that second. When you go to their live chat with an issue and they say they will get back to you with an email, just lower your expectations as they will likely either never follow up, one sidedly mark issue as resolved, or blame the issue on your theme because they are perfect. because of their lack of accountability, I even sent them an organized bulleted list of the issues I'm having, as expected they said they'll get back to me via email and asked me to record screen of the issue even though I already wrote down all the details, still entertained them by recording my screen, no response. Crickets. Spent TWO WEEKS trying to set up one product, imagine that. I'm out. In conclusion. Their time is valuable, yours isn't. Update: They said they'll follow up with an email and asked me for a screen recording of the issues despite having already organized them in a list for them, but i recorded my screen and sent them the video anyways. I emailed again to check if there's updates, they asked me to send them examples/screen recording again, then never responded again. The level of disrespect and lack of care for customers is appalling. Luckily I found a much more powerful customization app, uninstalling this joke rn, want my time back. --- Another update- Not to sound petty with this update but I reached out to them again to check in on their "resolution" and if they checked the screenshots and screen recordings they asked for, but they ghosted me. They don't even bother to respond. Ms Paulina, if you wanna work in customer service, then actually do know basic customer service etique like actually responding, following up and providing resolutions you promise. In conclusion, they are not reliable at all.
Hello, Thank you for the review. We sincerely apologize for the challenges and frustrations you've experienced with our app. We regret that our service did not meet your expectations, particularly regarding the currency default issues, glitches, and communication delays. Your feedback is incredibly valuable, and we are committed to addressing these concerns to improve our platform and support processes. We understand how critical your time is, and we are truly sorry for any inconvenience caused. Please know that we are taking steps internally to ensure these issues are resolved for our current and future customers. Thank you for sharing your experience with us. Kind regards, Michal Gelato Support Team
Aug. 24, 2024
I really love Gelato. It's easy to use and a lot of option to customize the t-shirts to meets your desire.
Store
My Store
Using app
1 day
Hello, Thank you for the wonderful feedback! We're delighted to hear that you love using Gelato and enjoy the customization options for t-shirts. It's great to know that our platform helps you meet your creative needs with ease. We appreciate your support and look forward to continuing to serve you. Best regards, Michal Gelato Support Team
Aug. 23, 2024
easy to use user friendly
Hi, Thank you for your review! We're happy to hear that you find Gelato easy to use and user-friendly. If you need any assistance or have any suggestions, don't hesitate to reach out. Best regards, Michal Gelato Support Team
Aug. 23, 2024
Easy to set up products.
Hello, Thank you for your feedback! We're glad to hear that setting up products has been easy for you. If you ever need any help or have questions, feel free to reach out. Best regards, Michal Gelato Support Team
Aug. 23, 2024
great!
Hi, Thank you for your review! We're happy to hear that you're having a great experience with Gelato. If you ever need assistance or have any questions, feel free to reach out. Best regards, Michal Gelato Support Team
Aug. 22, 2024
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team
Aug. 21, 2024
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team
Aug. 20, 2024
easy to use, have lots of options for design and import into your shop
Hello! Thank you for taking the time to leave a review! We're pleased to hear that you found Gelato easy to use. It's great to know that our platform has been helpful for you. If you ever need further assistance, don’t hesitate to reach out— we're here to help. Best regards, Michal Gelato Support Team