Gelato: Print on Demand
Sell custom creations without thinking about stock or shipping
Rating
4.8
feedback
766
chart
#11,138
All reviews
Review RSS Feed
Feb. 18, 2025
I have used the app a very short time, but so far it's been a good experience.
Hello, Thank you for your review! We're glad to hear you've had a good experience so far. If there's anything we can do to make it even better, just let us know! Best regards, Bart Gelato Support Team
Feb. 18, 2025
Gelato minskar tiden mellan att lägga upp filer till produkter till leverans. Snabbt och smidigt. Användarvänligheten är överlag bra. Service snabb.
Hej, Stort tack för din 4-stjärniga recension och för att du delar med dig av din upplevelse! Vi är glada att höra att du tycker att Gelato är snabbt, smidigt och användarvänligt. Om du har några förslag på förbättringar som skulle göra din upplevelse till en 5-stjärnig sådan, är du varmt välkommen att kontakta oss på [email protected]. Vi uppskattar all feedback som hjälper oss att bli ännu bättre! Vänliga hälsningar, Michal Gelato Support Team
Feb. 17, 2025
top
Hello, Thank you for your review! We appreciate your support. If you ever need any assistance, feel free to reach out! Best regards, Michal Gelato Support Team
Feb. 12, 2025
Hi there, Thank you for your review! We appreciate your support. If you ever need any assistance, feel free to reach out! Best regards, Bart Gelato Support Team
Feb. 11, 2025
Very Good
Hello, Thank you for your review! We're happy to hear your positive feedback. If you ever need anything, feel free to reach out! Best regards, Bart Gelato Support Team
Feb. 8, 2025
Studio is much easier to use versus other POD platforms.
Hello, Thank you for your review! We’re glad to hear you find our platform easy to use. If there’s anything we can assist with, feel free to reach out! Best regards, Bart Gelato Support Team
June 8, 2025
oh my god it's amazing! i'm not a designer, but the tools and process are clear, easy to follow, and the UX is fantantastic. LOVE LOVE LOVE!
Hello, Thank you for the feedback! We're glad to hear that you're finding the platform easy to use and intuitive. If there's anything we can do to improve your experience further, feel free to reach out. Best regards, Bart Gelato Support Team
Feb. 1, 2025
Hello, Thanks for the 5-star rating! We're happy to know you're satisfied with the service. If you need anything in the future, we're always here to help! Best regards. Bart Gelato Support Team
Jan. 27, 2025
Great business potential.
Store
My Store
Using app
About 4 hours
Hello, Thank you for your review! We're glad you see the potential in Gelato for your business. Our goal is to provide the tools and support needed to help creators succeed. If you ever have any questions or need assistance, we're here to help. Andrzej Gelato Support Team
Jan. 20, 2025
Good
Hello, Thank you for your feedback! We're happy to hear you're satisfied with the service. If there's anything else we can do to support you, don't hesitate to reach out! Kind regards, Bart Gelato Support Team
Jan. 20, 2025
VERY GOOD CONNECTION WITH SHOPIFY, MAKE IMPORT PRODUCT VERY SLEEK AND EASY
Hello, We’re happy to hear the integration with Shopify is working well for you! We strive to make the process as seamless as possible. If you need assistance in the future, we’re here to help. Best regards, Bart Gelato Support Team
Jan. 20, 2025
Hello, Thank you for your positive feedback! We’re thrilled to hear you had a great experience. If there’s anything else we can assist with, don’t hesitate to reach out. Best regards, Bart Gelato Support Team
Jan. 14, 2025
A warning to my fellow sellers: Hidden Price Hikes and Broken Trust: Why I'm changing from Gelato I’ve been a loyal customer of Gelato for several years, but my frustrations with this company have steadily grown, and this latest issue is the final straw. While Gelato is quick to send emails announcing price reductions, they’ve hidden significant price increases from customers. Both products I sell have undergone significant price increases in a short period of time. Premium matte paper has increased by over 15% since I last checked in September, and premium frames with premium paper have risen by over 16%. For example, the price of a 70x100 premium frame with premium paper has increased by a staggering €25.43, now priced at €194.91 (in Ireland). Discovering these price hikes only through my own records feels dishonest and unprofessional. There are also shocking price differences between countries. For example, the exact same 70x100 frame costs €90.82 in Germany, while in the neighbouring Netherlands it is priced at €190.30—almost €100 more for the identical product. How can such extreme price discrepancies exist, let alone be justified? How are businesses expected to price their products consistently with such wild and unpredictable variations? This isn’t the only issue. Over the years, I’ve dealt with numerous problems: orders lost in the post, items arriving damaged, and prints of poor quality. As Gelato have grown as a company their service has become gradually worse. This Christmas just gone was a disaster for orders, especially in the US. I had some customers waiting into earlier January for orders they made in late Nov/early Dec. These ongoing issues combined with their lack of transparency have made it clear I can no longer trust them as a supplier. For anyone considering Gelato, I’d strongly advise looking elsewhere. I’ve reached the point where I can no longer justify working with a company that treats its customers this way and will be actively looking for a new supplier to take over my orders.
Hi there, Thank you for taking the time to share your feedback. We sincerely apologise for any frustration caused by unclear pricing and the challenges you’ve experienced with our services. Transparency is very important to us, and we regret that we've let you down in this regard. We would like to clarify that we have not raised prices overall; in fact, we’ve reduced prices in the majority of locations. However, we understand that pricing differences between regions can be confusing and frustrating, and we have identified improvements we'll make in this regard. While this is influenced by various factors such as local production costs, currency fluctuations, and logistics, we acknowledge the need to improve how we communicate these details. We’re also sorry to hear about the difficulties you’ve faced with delivery delays and product quality over the years. These issues are not reflective of the standards we strive for, and we’re actively working to address them. Once again, we apologise for the inconvenience caused and have reached out to you directly to discuss your concerns in more detail and find a way to make things right. Kind regards, Kyle Head of Customer Service
Jan. 7, 2025
Impressively simple to make a promo merch business!
Hello, Thank you for your feedback! We're glad to hear you're finding it simple to set up your merch business. If there's anything we can assist with, don’t hesitate to reach out! Best regards, Bart Gelato Support Team
Jan. 7, 2025
Hello, Thank you for your 5-star review! We're glad you're having a positive experience with Gelato. If there's anything we can assist you with, feel free to reach out. Andrzej Gelato Support Team
Jan. 5, 2025
I've only been using it for a short while, but so far so good. This is the third app that I have tried and it is by far the easiest, and most comprehensive. They have great, clear prices with the best product range for my needs. I'm impressed.
Hello, Thank you for your feedback! We're happy to see that you're having a great time using Gelato. If you need any assistance, we're here to help. Andrzej Gelato Support Team
Jan. 3, 2025
Hi there, Thank you for the 5-star rating! We're glad to hear you're having a good experience. If you need anything or have any feedback, feel free to reach out—we're here to help! Best regards, Bart Gelato Support Team
Jan. 2, 2025
So far so good. Great interface
Hi there, Thank you for your feedback! We're glad to hear you're enjoying the interface. If you need any assistance or have suggestions, we're always here to help! Best regards, Bart Gelato Support Team
Dec. 28, 2024
This is the easiest POD feature you will find out there. Super easy and fun to use!
Hello, Thank you for your 5-star review! We’re glad to hear you’re enjoying the ease and fun of using Gelato. Simplifying the POD process is what we aim for. If you need any assistance, feel free to reach out. Andrzej Gelato Support Team
Dec. 22, 2024
Terrible unacceptable absolute no-go experiences with Gelato, continued!! Gelato platform / system is full of bugs, nothing works properly, constant hazzles, loss of effort+time! Processes not well thought out, misleading claims Dev team does NOT understand how to properly implement features, NO clue how to nail safe test before release CS (Customer Support) most of times NOT aware of all those bugs their platform has! CS AND Gelato itself committed to ABSOLUTE NO-GOs, lying & cheating, sadly => We switched to a competitor: Smooth, efficient + bug-free service Lying about Printing Locations = ABSOLUTE NO-GO!! Gelato claims to print everything in CH, but turned out only posters but NOT T-Shirts/Hoodie etc. CS even asked "how did you find out" !! Confirming that company obviously cheats, trying to hide what they're lying about "Product Expansion": Made to gain time, but requires learning curve, final products contain bugs, actually you loose time! Instead Gelatos ad claim "scale business", you ruin it with lost repeated efforts, time+money gone! API: Functional parts shown online unfinished, NOT WORKING, before CS told us to use it, we run into various bugs , 1st confirmed by 2 separate "junior consultants" Then "senior implementation manager" gets into the conversation , suddenly claims "No, there is no bug, we the merchant using their API must apparently NOT follow the API description correctly, NOT understanding the semantics of an API, the failure is on us" !!!! This let us literally freak out: Change in policy how to communicate with merchants? Blaming on the customer their own bugs/failures? Senior manager finally admitted ONLY IN CALL that this part of the API is actually not working !! But only in a call, not admitted in a mail knowing THIS COULD BE LEGALLY HOLDING. => Absolute NO-GO! Suddenly accusing the customer is doing wrong whereas Gelato confirmed the bug before is NOT AT ALL how to interact. You do NOT accuse your customers for doing wrong in order to avoid having to admit your own bug which has been admitted twice before by your colleagues !! => Finally we asked Gelato CS why lying online and not taking this part of the API doku down as it's highly misleading (aka cheating) that this shall work to other merchants as well = no reply !! "New Personalization Studio": "Seamless integration" incredibly slow, "DOES TAKE AGES TO LOAD", from 3 to 30 seconds Gelatos asks money for that!!! Appears to any end customer page is NOT Renders any product you place on your shop USELESS! DO NOT USE GELATO! Summary of hazzle and shame: NOT ANY TRUST ON GELATO AS A WHOLE COMPANY! Constant hazzles-lies-cheating-bugs, loss of effort+time+money! Gelato company has the guts to put parts of an API online CLAIMING A FUNCIONALITY while ACTUALLY CHEATING on that, willingly having to know API DOES NOT WORK!! ABSOLUTE NO-GO !! Gelato company has the guts TO ACCUSE ITS OWN CUSTOMERs that they may not understand the technique, whereas it has been confirmed before that the API HAS BUGS, API DOES NOT WORK!! THREATENING THE CUSTOMER TO AVOID ADMITTING OWN FAILURES is NOT how to behave as a company!! ABSOLUTE NO-GO !! We lost time again and get annoyed with the Gelato system = not intuitive, not straigt-forward, FULL OF BUGS !! IMPOSSIBLE TO TRUST GELATO in its total! Cause they work on fancy videos, fancy claims, fancy ads "scale your business" whereas upper management at CEO&CTO level should know HUGE PROBLEMS WITH SYSTEM, TONS OF PLATFORM BUGS, partially wrong NON-INTUITIVE manner of processes, ALL A HAZZLE. Just use any other POD provider than Gelato: Stay safe and healthy out there!