Gelato: Print on Demand
Print on demand
Rating
4.8
feedback
653
chart
#798
All reviews
Review RSS Feed
Oct. 28, 2024
Easy to understand, quickly add personalization, and created my 1st products. Thank you!!
Hello, Thank you for the 5-star review! We're glad to hear that creating and personalizing your products has been easy. If you ever have questions or need assistance, we’re here to help! Best regards, Bart Gelato Support Team
Oct. 28, 2024
Alles super!
Hallo, Danke für die fantastische Bewertung! Wir freuen uns zu hören, dass alles gut läuft. Sie können uns jederzeit kontaktieren, wir helfen Ihnen gerne weiter. Mit freundlichen Grüßen, Bart Gelato Support Team
Oct. 26, 2024
PROS Easy-to-use interface Good design tools Several print location options Good integration with storefronts Wide range of connections to other sources, such as Google and Pinterest CONS Variants are limited to 100 Lack of 'Higher ended' products Lack of written Shipping Policy
Hello, Thank you for the thoughtful 5-star review! We're glad you're enjoying the interface, design tools, and integration options. Regarding the points raised, please note that the 100-variant limit is set by Shopify. For shipping, estimated delivery times and tracking information are available in our catalog, with additional details on returns and our quality guarantee in our Help Center. For any specific product requests, please reach out—we'd love to hear your ideas! Thank you again for the feedback and your support. Best regards, Bart Gelato Support Team
Oct. 25, 2024
Hello, Thank you for the 5 stars! We're grateful for your feedback and here to help with any questions along the way. Best regards, Bart Gelato Support Team
Oct. 24, 2024
Love that I can allow customers to customize thier own products! Just wish I could advertise/sell more!
Hi there, Thank you for sharing your positive experience! We’re glad you’re enjoying the Personalization Studio features. If you have any questions, feel free to reach out—we're here to help! Best regards, Bart Gelato Support Team
Oct. 23, 2024
Gelato ist eine super Idee, meine Fotos zu verarbeiten und zu verkaufen. Dadurch habe ich einen neuen Shop erstellen können. Ich freue mich auf die Zusammenarbeit und die Hilfestellungen sind klasse
Hallo, Vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass Gelato Ihnen hilft, Ihre Fotos zu verarbeiten und zu verkaufen und dass Sie Ihren neuen Shop eröffnen konnten. Wir freuen uns ebenfalls auf die Zusammenarbeit und stehen Ihnen jederzeit gerne zur Verfügung. Beste Grüße, Andrzej Gelato Support Team
Oct. 22, 2024
Hello, We truly appreciate the 5-star feedback! Should you need any assistance down the line, don’t hesitate to contact us. Best regards, Bart Gelato Support Team
Oct. 21, 2024
Easy to integrate with shopify, great products and easy to use. very good for beginners and experts
Hi there, Thank you for your fantastic 5-star review! We're happy to hear that you found the integration with Shopify smooth and our platform user-friendly. If you ever have any questions, feel free to reach out! Best regards, Bart Gelato Support Team
Oct. 17, 2024
Excellent! It is extremely user friendly, and it gets the job done!
Store
My Store
Using app
11 days
Hello, Thank you for your great feedback! We're happy to hear that you find Gelato extremely user-friendly and that it helps you get the job done efficiently. If you ever need any further assistance, don’t hesitate to reach out. Best regards, Michal Gelato Support Team
Oct. 16, 2024
Hello, Thank you for your 4-star review! We're happy to hear that you're enjoying your experience with Gelato. If there’s anything we can do to improve and make your experience 5-star, please don’t hesitate to let us know. Best regards, Andrzej Gelato Support Team
Oct. 16, 2024
Hello, Thank you for the 5-star rating! If you ever need assistance or have any questions, feel free to reach out—we’re here to help. Best regards, Andrzej Gelato Support Team
Oct. 16, 2024
Hello, Thank you for the 5-star review! We're delighted to know you’re enjoying your experience with Gelato. If you ever need assistance, don’t hesitate to reach out. Best regards, Andrzej Gelato Support Team
Oct. 13, 2024
It's really easy to navigate, and I love the personalization studio!
Hi, Thank you so much for your fantastic 5-star review! We're happy to hear that you find our platform easy to navigate and that you're enjoying the personalization studio. It's great to know that the tools are helping you create exactly what you need. Your feedback truly motivates us to keep improving! If you ever need assistance or have any questions, don't hesitate to reach out. Thanks again for your support! Warm regards, Michal Gelato Support Team
Oct. 10, 2024
My clients are very happy with the prints they recieve. Fast shipping worldwide. Great support and comunication.
Hello, Thank you so much for your fantastic review! We're happy to hear that your clients are happy with the prints, and that you're satisfied with our fast worldwide shipping. Providing great support and maintaining clear communication is very important to us, and we're glad it’s making a positive impact on your experience. It's our goal to ensure both you and your clients continue to receive high-quality products and services. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to working with you again! Best regards, Michal Gelato Support Team
Oct. 8, 2024
Veldig enkel å bruke og god kvalitet på produktene som ble levert.
Hei, Tusen takk for den flotte tilbakemeldingen! Vi er glade for å høre at du synes Gelato er enkel å bruke, og at du er fornøyd med kvaliteten på produktene. Ta gjerne kontakt hvis du har spørsmål eller trenger hjelp i fremtiden. Vennlig hilsen, Andrzej Gelato Support Team
Oct. 7, 2024
Great products, easy to integrate into our store. Plenty of choice on the free plan.
Hi there, Thank you for the wonderful review! We're glad to hear you're enjoying our product selection and the ease of integration with Shopify. If you ever need assistance or have any questions, feel free to reach out. We're here to help, Bart Gelato Support Team
Oct. 6, 2024
Great products. Added some items for my dance studio.
Store
My Store
Using app
15 days
Hi there, Thank you for your review! We're glad to hear you’re having a positive experience so far. If you need any assistance as you continue exploring the platform, we’re here to help. Best regards, Bart Gelato Support Team
Oct. 6, 2024
A lot of times, Gelato's printing partners print the shipping label but never actually ship the package, and when you bring the issue to their attention they reply with a copy and paste: "Unfortunately, in this particular case, I will not be able to process a refund/reprint as it has been more than 30 days since the order was supposed to be delivered. Please let us know if you have any questions." This has happened way too many times this year. It is very frustrating because I am a Gelato+ user, and I have thousands of orders monthly, so I am unable to check the tracking of every single order on a daily basis! I check when my customer complains that they never received an order, or when an order is late and hasn't been shipped. I also had to close one my sales channel due to late shipping from Gelato. They would delay, delay and when the customer requested to cancel the order (on that platform they receive refund immediately if there is no tracking yet) Gelato would then issue a tracking number almost immediately, and mark as "shipped", so I ended up shipping hundreds of products for my customers out of my pocket, because Gelato claimed it was shipped (just because they created a label- but never actually shipped). I received so many negative reviews for "I never received my product" Seller never shipped my order", that I decided to close the entire shop on that platform. Customer service quality has been declining pretty fast. I t used to be a good POD service, but I am transitioning to another POD company due these issues I've experienced lately.
Hi there, Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience, as we understand these challenges impacted your business. Your feedback is very important to us, and we’ve reached out with the steps we’ve already taken to improve. We hope to have the opportunity to show you what the usual experience with Gelato will be like moving forward. Best regards, Bart Gelato Support Team
Sept. 30, 2024
Great company and the app is very easy and straightforward
Hi there, Thank you for the 5-star review! We're glad to hear you're enjoying the app and finding it easy to use. If you ever have any questions or need support, feel free to reach out! Best regards, Bart Gelato Support Team
Sept. 29, 2024
Love the design Ideas
Hi, Thank you for your feedback! We’re glad to hear that you love the design idea. If you have any further questions or need assistance as you explore more designs, feel free to reach out. Best regards, Michal Gelato Support Team