Gelato: Print on Demand
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Hi, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Best regards, Bart Gelato Support Team
I've only had issues with this app to send products to Finland. People haven't got any info when package have arrived and when ordering samples to Estonia they all got lost at the first try. I needed to uninstall since at least to Finland and especially to Estonia this is not usable. Customer service has been helpfull and app itself works. So maybe some other country it's fine but for me no.
Hi there, Thank you for sharing your experience with us. We’re sorry to hear about the delivery issues to Finland and Estonia. After reviewing the affected orders, we found that phone numbers were not provided, so customers weren’t notified about their packages and were unable to collect them from the pick-up points in time. I’ve reached out to you directly with more details so we can discuss this further and find a solution. We appreciate your feedback and are always working to improve our processes. If you need any further assistance, our customer service team is here to help. Kind regards, Bart Gelato Support Team
Nice products but the automatic availability update doesn't work on a reliable basis. So it might be that you sold tons of shirts over the weekend and monday they cancel all orders. No reimbursement on your loss. No proactive or realtime info that something is out of stock. Could be so easy. Customer service is rather quick but can't help, cause they have no insights on availability.
Hi there, Thank you for sharing your experience with us. We’re sorry to hear about the order cancellations due to availability issues. We understand the importance of accurate stock information and acknowledge that we fell short in this instance. The cancellations occurred because of a delay in updating stock information from our print partner, which impacted your orders. I’ve reached out to you directly to address these concerns and discuss the situation further. We’re working to enhance our processes to prevent similar issues in the future. If you need any further assistance, please feel free to contact us. Best regards, Bart Gelato Support Team
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team
Gelato is instrumental to our success. They are efficient and their application is an excellent showcase of good engineering work and processes.
Hello, Thank you for your kind words! We're glad to hear that Gelato has been instrumental to your success and that you appreciate the efficiency and quality of our application. It's always great to know that our engineering work and processes are making a positive impact. We're here to support your continued success, and if there's anything more we can do, just let us know! Best regards, Michal Gelato Support Team
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team
la calidad de los productos es excelente y manejan muy bien el servicio al cliente.
Hola! ¡Muchas gracias por tu reseña! Nos alegra mucho saber que estás satisfecho con la calidad de nuestros productos y el servicio al cliente. Estamos aquí para ayudarte en todo lo que necesites. Saludos cordiales, Michal Gelato Support Team
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team
Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team
would recomment gelato
Hello, Thank you for recommending Gelato! If you need any assistance or have questions as you continue working with us, feel free to reach out. Best regards, Bart Gelato Support Team
This was way easier to do than I thought it would be!!
Hi there, We're glad to hear that using Gelato turned out to be easier than expected! If you need any assistance or have further questions, feel free to reach out. Best regards, Bart Gelato Support Team
so eine super Abwicklung und Produkte.
Hallo, Vielen Dank für Ihre freundlichen Worte! Wir freuen uns, dass Sie sowohl mit der Transaktion als auch mit den Produkten positive Erfahrungen gemacht haben. Wenn Sie weitere Hilfe benötigen, lassen Sie es uns einfach wissen. Viele Grüße, Bart Gelato-Supportteam
Seamless and Efficient Print-on-Demand Service! I'm just starting with my print-on-demand business, and using Gelato has been an incredibly smooth experience so far. Designing my artwork with various tools, linking the designs with Gelato, and automatically exporting them to my Shopify store has been effortless. The entire process is intuitive and efficient, making bringing my designs to life easy. I’m really hoping this same level of efficiency continues in production and shipping after launch, but so far, so good—fingers crossed! If you're looking for a hassle-free print-on-demand solution, Gelato is worth considering.
Hello, Thanks for your feedback! We appreciate your review and are glad to be part of your journey. If you need any help or have questions, we’re always here to assist. Kind regards, Bart Gelato Support Team
Awesome addition to my store, so grateful.
Hi there, We’re glad to hear that Gelato has been a great addition to your store! If you have any questions or need further assistance as you continue to grow, just let us know. Best regards, Bart Gelato Support Team
Im still developing my store. I have not published it yet but the experience has been good so far except for the limited styles and colors available in the tshirt styles ive chosen
Hello, Thanks for your feedback! We’re glad to hear your experience has been positive as you build your store. We understand that having a wider selection of t-shirt styles and colors would be beneficial. We’re working on expanding our range and appreciate your suggestions. If you need any support or have additional questions, just let us know. Best regards, Bart Gelato Support Team
3D viewer is good for designing products. 'Gelato' seems to want to take over your store though even though I didn't tell it to. It imports products from other vendors/sources and wants to control them itself. VERY annoying. Customer support was useless about it. I selected 'Ignore' on all other products and yet they're still there.
Hi there, Thank you for sharing your feedback. We understand your concerns regarding the 3D viewer and the product management features. Gelato displays all store products to help with managing them more effectively and to potentially connect them to our services in the future. You can filter products by those connected to Gelato, those ignored, and others to tailor your view. We’ve reached out to clarify these features and to learn more about how we can enhance your experience. Your feedback is valuable, and we’re committed to making improvements. If you have any further questions or need assistance, please don’t hesitate to get in touch. Best regards, Bart Gelato Support Team
Great service, good prices but they need to work on the bulk editing a bit. overall satisfied.
Hi there, Thank you for the feedback! We’re glad to hear you're satisfied with our service and pricing. We appreciate your input on bulk editing, and we're continuously working to improve our platform. If you have specific suggestions or details on how we can enhance this feature, please reach out to us at [email protected]. Your insights will help us make further improvements. Best regards, Bart Gelato Support Team
Unfortunately after 2 weeks of trying to resolve a problem with my store, I am giving up to find a new merch supplier and will need to refund my customers. I've not had any real attempt to resolve my problem as far as I can tell. I've had at least 5 or 6 emails saying sorry it is taking so long after I needed to reach out for follow-up, but nothing else. It's disappointing because it seems the majority of users have had good experiences with this app and it seems to have great products, but unfortunately I will never be able to experience them it seems.
Hello, We are truly sorry to hear about your experience and understand your frustration. We regret that our attempts to resolve your issue have not met your expectations. Please know that we take your feedback seriously and have reported this internally to our support team for review. Our goal is to ensure that such situations are avoided in the future. We have reached you directly via email to assist you further. Best regards, Michal Gelato Support Team
Gelato is a wonderful company to work with! They have been very supportive with helping me start and grow my print on demand business.
Hi, Thank you for your kind words! We're thrilled to hear that you find Gelato a wonderful company to work with. Supporting you in starting and growing your print on demand business is our priority, and we're glad our efforts have been helpful. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Michal Gelato Support Team
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