Gelato: Print on Demand
Sell custom creations without thinking about stock or shipping
Rating
4.8
feedback
766
chart
#13,325
All reviews
Review RSS Feed
Feb. 22, 2021
The business model is very promising but unfortunately the technical solution (including the Shopify integration) does not live up to the high expectations. Errors occur too often causing orders to fail or be charged incorrectly. In addition to this they have severe problems with products (particularly frames) out-of-stock. There are no automatic notification neither when an item it out-of-stock or back in stock. This of course leads to bad customer experiences. Support is generally helpful but they are fixing problems that should never have occured. Once Gelato manages to finish the development of their platform they will be a powerful partner. Until then you should expect to monitor all orders manually and to spend time writing the support team.
Hi, This feedback on stock management is well-received. Your feedback has been shared by many customers around the planet that, although they love that they finally have local production and fulfilment to 5 billion people in 30 countries, we need to fix this. The good news is that we have spent the last months building the functionality - being released on March 12th - that will fix what you are looking for. You will also, with that release, be able to secure automatic email notifications when certain products are out of stock. We have spent 14 years building the world’s largest global print-on-demand service. With the exponential growth we are now experiencing some of the things we need to fix are surfacing leading to powerful and valuable feedback from some of our customers and today we received it from you. A big thank you and now all of us are looking forward to March 12th! Best regards Styrbjörn Product manager PS. Since we have been in contact before - please continue to feel free to reach out to me directly. We are here to listen to and support our customers.
Feb. 4, 2021
I'm very happy that I switched to Gelato, from another POD service. Gelato prints locally, which means fast delivery, no customs duty for customers (in most cases) and better tracking.
Hi, Thank you so much for taking the time to write this review for our Shopify App. We share the belief that printing locally in 30 countries worldwide is the best way forward for a quicker, more resilient and green customer experience! Looking forward to supporting your business growth in the future! Best, Achille Achille Mileto Head of Customer Advocacy Gelato
Jan. 21, 2021
We are really happy with Gelato, it totally changed the ballgame for us to be able to sell printed products globally that are produced locally. Great products, customer service and over all functionality. Highly recommended!
Hi, Thank you for your review. It is very energizing to see that all the work we have invested in building this global print-on-demand platform is now translating into value for you and your customers. Looking forward to supporting your business and growing together. Please always feel free to reach out directly to me if you have any questions or new ideas. Best, Achille Achille Mileto Head of Customer Advocacy Gelato
Jan. 19, 2021
We are using Gelato for our Print-On-Demand personalized products - and not only do they offer great quality prints, but their application also works perfectly - on top of a great, absolutely supporting team that helps with absolutely everything. We were working with Printify before and are super happy we switched!
Hi, Thanks for your great review and for choosing Gelato to support your business. Our engineering, product and support teams will be thrilled to read this review! Should you have any additional feedback on need any support, please don't hesitate to reach out to us. Best, Achille Achille Mileto Head of Customer Advocacy Gelato
Jan. 19, 2021
We use gelato app for Amazon through Shopify and we are more than happy thanks to one thing : they are open to feedbacks and work with you in order to improve their app. We are located in France and the previous printer for mugs was located in UK so they decided to hire a new printer in France in order to reduce shipping time based on our needs. Thanks for this improvement and taking time to discuss with us !
Hi, Thank you for investing the time in giving us this review. Many customers value our local presence because it is great for your end customers. France is an important market for Gelato. We are growing very rapidly in France so as I am writing this we are working with expanding our wall art categories. We hope that this will give you an even more powerful product catalogue to grow your business. Thank you again! Best, Achille Achille Mileto Head of Customer Advocacy Gelato
Jan. 17, 2021
They have a really good team, from customer service to technical department and everyone is very helpful. Products are high quality and as far as i experienced until now is they are keep developing new solutions, new products.
Hi, Thank you for the extremely energizing feedback! I will pass it on to the relevant teams. Please don't hesitate to reach out to us if there is anything else we can do to support you. Looking forward to a long-term collaboration! Best, Achille Achille Mileto Head of Customer Advocacy Gelato
Feb. 4, 2021
I have been using Gelato for a few months with mixed results. 1 - More than half of my customers' orders arrived heavily damaged - while the box was not damaged, indicating the printers damaged the product and thought it was ok to ship it like that. Thankfully, Gelato has always been very good at refunding me for replacing orders, but it has left my customers with a bad first impression. With one customer, her replacement was also damaged so I had to have a third one sent to her. It also means a lot of extra work for me. 2 - Prices for the items I sell often fluctuate - sometimes dramatically - without notice. Recently, after having gone up significantly (one item went from $43 to $62) almost all of the prices have been slowly creeping up. Making it really difficult to set my pricing and plan properly. I brought these price jumps to their attention several times and always get a generic answer like "That does look strange, we'll forward this to the appropriate department", after which I never get a satisfactory answer or solution. 3 - The aluminum prints are very nice, with great printing quality. It seems some of the sizes ship from Canada and arrive very quickly and in great condition, while other sizes ship from the US, take a long time to arrive, and almost always arrive damaged, as mentioned above. 4 - The app is good to use and the product display images are great. I would love to continue using Gelato because my customers really like the aluminum prints (when they are not damaged), but a few things are making it rather frustrating to use. I will happily change my star rating if these issues are properly resolved! **UPDATE** Achille from Gelato reached out to me to address my concerns and he was very patient and we had a video conversation. I really appreciate the time he took and that he followed up by explaining the price changes were caused by an introductory signup discount that had not been clearly communicated to me before. He apologized for the lack of previous communication and promised to do better in the future. He assured me that they have not had a significant number of complaints about damaged orders so it was probably just very bad luck on my part. I'm currently in the process of redesigning my shop and introducing new products so have not had more sales since to confirm that quality control is not an issue. I will update again when I've had satisfactory quality control, but as I said before, I appreciate that they always refund quickly for replacing damaged orders.
Hi, First of all, thank you so much for taking the time to share your honest feedback - we really appreciate it! At the same time, I am really sorry to hear about your experience with us so far and I would like to offer my personal support to ensure these issues are clarified and solved. In response to your points: 1. Damaged orders: I am extremely sorry that these orders were damaged - this should have never happened. I took a look at your account and your contacts to our Customer Support team and I can see 2 orders reported as damaged, both of which have been refunded. Also, we have reported this incident internally to ensure it doesn't happen again - we take these issues very seriously as we appreciate how they reflect on your customers' experience. 2. Price discrepancy: I perfectly understand how important it is for you to have stable and reliable pricing for products and shipping. I will contact you separately to ensure I have all the elements (e.g. what products and orders were affected) and then conduct an internal investigation with our pricing team to clarify what happened. 3. Aluminum prints: Here too, it would be great to know more about the specific orders for us to be able to investigate further. I will contact you separately to collect this info. 4. App and mockups: Great to hear this! I will pass the feedback on to our digital product team. I'm sure they will be thrilled to hear. Looking forward to connecting with you to clarify the points. Once again, thanks a lot for the fantastic feedback. Best, Achille Achille Mileto Head of Customer Advocacy Gelato
Dec. 15, 2020
Easy to handle app to sell their goods in your shop and to automate your orders. Great support, good quality, and the mindset to improve their and your business with innovation and communication. Until now no problems about rejected orders or late shipping.
Thank you for your kind words! The team and I are excited to continue to work and develop together with you. Continue to send your feedback and ideas as it will make us provide an even better service. All the best, Styrbjörn Product Manager
Dec. 14, 2020
AVOID THEM AT ANY COST! Gelato is a big time scammer and they have no control over their printing partners. All they do is COVID COVID COVID. They are advertising fake Dec 10 deadlines for Christmas orders and now the orders placed on Dec 3 shows estimated delivery of 29th (this is fake too and keeps on extending). They will take your money and forget about orders. 11 days and they couldn't even ship a print. And don't even try to reach out to me again. I am done with you SCAMMERS! You guys have ruined my business and they will ruin yours.
Hi, We are sorry to read this type of review. We try to always be genuine and honest in our communication. It is extremely rare to get this type of review, but we of course will try to relate to your feelings about your experience with Gelato in a professional way. You are obviously very frustrated about the impact of COVID-19 and so are we. We are not only frustrated, but we are deeply concerned since some of our team members and employees at our partners are impacted personally by the disease. Our priority has and will continue to be the health and safety of all team members and partners working with Gelato orders. Some of the impact of this pandemic- apart from the well being of the community- is felt with fewer staff members at our print partners, a boom in global eCommerce, and general delays at most major logistics providers. We always seek to improve our operations and our communication with customers about their order status, but unfortunately we cannot influence these global factors impacting production and transportation. We have identified 2 orders in your account that are delayed. We have reached out to you separately via email with an update about these 2 orders including all actions underway for the delivery of these orders. Best Regards, Achille Mileto Head of Customer Advocacy Gelato
Dec. 8, 2020
First of all, this is not a paid review. It will probably sound like that, but rest assure I'm just a satisfied customer. Since a lot of reviewers here seem a little quick on the negative, I thought I balance that out with a little more indepth good experience. I been using one of Gelatos competitors for 2 years, and been super happy. Everything have worked out fine, and it was easy to use. Never had any returns, which means the customers was satisfied with the products. So I really wasn’t searching for a new provider, but the customers have had been waiting longer and longer for their orders. Sometimes up to 2-3 weeks. I know it’s challenging times, but it’s another problem nevertheless. One day someone asked me if I used ”Gelato”, a name that never came up in my research when I was looking to find a fulfillment partner the first time. Of course I looked them up, just out of curiosity. And since I’ve begun having some issues with long shipping times, I immediately fell for their "Local shipping, worldwide” USP. Since I really had nothing to lose, I gave them I try. Without disconnecting the fulfillement partner I already had, of course. A couple of hours after I signed up, I got a standard ”welcome letter”. Which was nice, but since there was one thing missing in Gelato I really liked in my current provider (A library of my files) I decided to answer that bot-mail and tell them that. To my surprise, I got an answer after just a couple of minutes. They told me this was under development, and will be on Gelato soon. But until then he presented a personal work-around that would solve my ”problem”. And it definitely did. After that, I’ve continued to send them my personal thoughts on my experience, and they kept on delivering superb answers and solutions to each of my questions. Now I have, together with them, created a tailored solution that works almost perfect for my needs, and way better than it did at the competitor before. The better pricing is really just a bonus, to have the customers receive their products within a couple of days is amazing. I´m superhappy I took a chance.
Amazing and humbling read for the whole Gelato-team! It is super helpful when you send us this feedback but also keep sending us your requests to take us to the next level. We are here to serve you and ensure that your store becomes a success - together we will push this service forward. Thank you again!
Nov. 24, 2020
Fantastic App and service, i have been looking for a very long time for a POD service that offers fast shipping at a good price, high quality prints and proper integration with all my platforms. I love that I can integrate/sync products with my existing products on Etsy and in Shopify. I have used many of POD services that don't offer this crucial feature. The shipping is unbelievably fast! some of my customers receive their order within two days! I still use Printify for my cushions and phone case orders but I'm hoping Gelato add more products soon so I can switch entirely to Gelato.
Hi, Thank you very much for taking the time to share this fantastic feedback! This is what drives us to improve our solution and global network of print and logistics partners. We are extremely humbled by your appreciation - it means a lot to us. Please do not hesitate to reach out to us if there is anything more we can do to support you and your business moving forward. Best regards, Achille Mileto Head of Customer Advocacy Gelato
Oct. 19, 2020
Fantastic, honest customer service. Ive only had one product so far but great quality print. well done Gelato - you have yourself another customer!
Hi, I would like to personally thank you for your review and your appreciation for our Customer Service team. I will ensure to pass your feedback along. We are also very glad that you are satisfied with the product quality and that you have decided to choose Gelato to support your business. Looking forward to receiving more feedback from you. Should you have any questions or need any support from us, we are available for you 24/7. Thanks! Achille Achille Mileto Head of Customer Advocacy Gelato API
July 6, 2020
Great app, service and concept. The team is amazingly helpful and communicate quickly. We're so excited about printing locally around the world! This company is really helping us grow. The app makes it truely easy as all orders are synced, and we can just add new products ourselves. Highly recommended.
Hi, Thank you for the very energizing feedback! It will help us build an even better product to support your business globally. If there is anything else we can do to support you please do not hesitate to reach out directly. Best regards, Achille Mileto Head of Customer Advocacy Gelato API