Gelato: Print on Demand
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Excellent! It is extremely user friendly, and it gets the job done!
Hello, Thank you for your great feedback! We're happy to hear that you find Gelato extremely user-friendly and that it helps you get the job done efficiently. If you ever need any further assistance, don’t hesitate to reach out. Best regards, Michal Gelato Support Team
I like how I can create or upload images here for my POD mugs. The customer service always responds to my inquiries. The delivery is also fast like when I ordered a test product of my mug. Kudos!
Hello, Thank you for your kind words! We’re happy to hear everything is going smoothly, from creation to delivery. If you ever need anything, feel free to get in touch—we’re always here to help. Best regards, Andrzej Gelato Support Team
It's really easy to navigate, and I love the personalization studio!
Hi, Thank you so much for your fantastic 5-star review! We're happy to hear that you find our platform easy to navigate and that you're enjoying the personalization studio. It's great to know that the tools are helping you create exactly what you need. Your feedback truly motivates us to keep improving! If you ever need assistance or have any questions, don't hesitate to reach out. Thanks again for your support! Warm regards, Michal Gelato Support Team
Set up my framed canvas product, went to order a sample product only to find out the next day that it is out of stock and there is no information about when it will be back in stock.
Hello, Thank you for your 5-star review! We’re happy to know you’re enjoying your experience with Gelato. If you ever need assistance, we’re here to help. Best regards, Michal Gelato Support Team
My clients are very happy with the prints they recieve. Fast shipping worldwide. Great support and comunication.
Hello, Thank you so much for your fantastic review! We're happy to hear that your clients are happy with the prints, and that you're satisfied with our fast worldwide shipping. Providing great support and maintaining clear communication is very important to us, and we're glad it’s making a positive impact on your experience. It's our goal to ensure both you and your clients continue to receive high-quality products and services. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to working with you again! Best regards, Michal Gelato Support Team
It's great, although I'd prefer more automated options for bulk product setup. Especially of wall art where all mine needs to be is centered and scaled to fit.
Hello, Thank you for your positive review! We’re glad to hear that you’re enjoying Gelato. Regarding your feedback on bulk product setup, we have solutions which can help streamline the process. You can learn more about these features in our Help Center or by contacting our team via chat or e-mail - we will be happy to support you according to your needs. If you need any further assistance, feel free to reach out, we are available 24/7! Best regards, Andrzej Gelato Support Team
Veldig enkel å bruke og god kvalitet på produktene som ble levert.
Hei, Tusen takk for den flotte tilbakemeldingen! Vi er glade for å høre at du synes Gelato er enkel å bruke, og at du er fornøyd med kvaliteten på produktene. Ta gjerne kontakt hvis du har spørsmål eller trenger hjelp i fremtiden. Vennlig hilsen, Andrzej Gelato Support Team
A lot of times, Gelato's printing partners print the shipping label but never actually ship the package, and when you bring the issue to their attention they reply with a copy and paste: "Unfortunately, in this particular case, I will not be able to process a refund/reprint as it has been more than 30 days since the order was supposed to be delivered. Please let us know if you have any questions." This has happened way too many times this year. It is very frustrating because I am a Gelato+ user, and I have thousands of orders monthly, so I am unable to check the tracking of every single order on a daily basis! I check when my customer complains that they never received an order, or when an order is late and hasn't been shipped. I also had to close one my sales channel due to late shipping from Gelato. They would delay, delay and when the customer requested to cancel the order (on that platform they receive refund immediately if there is no tracking yet) Gelato would then issue a tracking number almost immediately, and mark as "shipped", so I ended up shipping hundreds of products for my customers out of my pocket, because Gelato claimed it was shipped (just because they created a label- but never actually shipped). I received so many negative reviews for "I never received my product" Seller never shipped my order", that I decided to close the entire shop on that platform. Customer service quality has been declining pretty fast. I t used to be a good POD service, but I am transitioning to another POD company due these issues I've experienced lately.
Hi there, Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience, as we understand these challenges impacted your business. Your feedback is very important to us, and we’ve reached out with the steps we’ve already taken to improve. We hope to have the opportunity to show you what the usual experience with Gelato will be like moving forward. Best regards, Bart Gelato Support Team
Love the design Ideas
Hi, Thank you for your feedback! We’re glad to hear that you love the design idea. If you have any further questions or need assistance as you explore more designs, feel free to reach out. Best regards, Michal Gelato Support Team
Hello, Thank you for the wonderful 5-star review! We're always here to assist, so don't hesitate to contact us if you have any questions or need further support. Best regards, Michal Gelato Support Team
Hello, Thank you for the wonderful 5-star review! We're always here to assist, so don't hesitate to contact us if you have any questions or need further support. Best regards, Michal Gelato Support Team
Vraiment agréable et facile de travailler à créer des produits à partir du catalogue Gelato !
Hello, Thank you for the wonderful 5-star review! We're always here to assist, so don't hesitate to contact us if you have any questions or need further support. Best regards, Bart Gelato Support Team
Gelto is a great platform to create POD products, mockups and is easily integrated with Shopify.
Hello, Thank you for your review! We’re glad to hear you're finding the platform helpful and easy to integrate. If you need any assistance or have any questions, feel free to reach out! Best regards, Bart Gelato Support Team
Hello, Thank you for the excellent rating! If there’s anything we can assist you with in the future, don’t hesitate to get in touch. Best regards, Bart Gelato Support Team
I love this app app much
Hi there, Thank you for your wonderful feedback! We're thrilled to hear you're loving the app. If you need any assistance, we're always here to help! Best regards, Bart Gelato Support Team
I am completely enjoying this app!
Hello, Thank you for your feedback! We’re happy to hear you’re enjoying the app. If you ever need any help, feel free to reach out. Best regards, Bart Gelato Support Team
Hi, Thank you for the 5-star review! If you ever need assistance or have any questions, please feel free to reach out, we're always happy to help! Best regards, Bart Gelato Support Team
perfect
Hello, Thank you for your feedback! We’re thrilled to hear that you had a perfect experience with Gelato. If you have any questions or need further assistance, feel free to reach out to us anytime. Kind regards, Bart Gelato Support Team
seamless transition and easy to understand
Hello, Thank you for your feedback! We’re glad to hear that your transition was smooth and that you’re finding the platform easy to use. If you need any further assistance, feel free to reach out! Best regards, Bart Gelato Support Team
Just getting started, but I'm already loving the product options as well as ease of use.
Hello, Thank you for your review! It's great to hear you're off to a good start and finding everything easy to use. If you need any assistance, feel free to reach out! Best regards, Bart Gelato Support Team
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