Gelato: Print on Demand
Sell custom creations without thinking about stock or shipping
Rating
4.8
feedback
767
chart
#13,325
All reviews
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Feb. 24, 2022
Very happy with Gelato. Integration with our Shopify store works great and is very easy to manage. Really helpful support staff too - always there and easy to work with. Product range is great and production and delivery has already proven better than some other POD providers. Thanks Gelato.
Hi, thanks for your review. It's energizing to hear you're happy with our integration and service! Please let us know if we can help you with anything, our team is here for you 24/7! Kind regards, Adeline
Feb. 15, 2022
I’m new to the Gelato app, and their service. However they have a seamless integration system, their product quality is bang on with the quality I sell in our Brick and Mortar stores and their customer service is amazing!
Hi, thanks for your review! Glad to hear that you're pleased with our integration and quality. Our support team is always here to help 24/7! Kind regards, Adeline
Feb. 15, 2022
Good quality products, worldwide delivery and relatively fast customer service. However the order platform is somewhat buggy and prices for product tend to be increased with short notice (or even no notice).
Hi, We're very glad to hear your positive feedback about quality and delivery. At the same time, we're grateful for the feedback you have shared around areas we can improve. The additional details you provided over the phone today has been very helpful. As discussed, we have not changed prices in recent months and the price you observed links to a different product ID. Glad we were able to clarify and resolve this quickly. Our team is now working on fixing the technical issue you raised related to hangers. I’m sorry about this, and looking forward to connecting with you next week when it is resolved. Once again, thank you for your feedback and for helping us to improve. Regards, Sophie Bell Customer Success Manager
Feb. 10, 2022
The integration with Shopify works impeccably. Things that I would change: - If you published a product with shipping included, you cannot change the option later - for the personalize design the image resizing tool behaves weird. Over all, I'm pretty happy with it by now.
Hi, thanks for your review! We're glad that you're happy with our app. One of our colleagues has gotten in touch with you to learn more about how we can make your experience a 5* one. Kind regards, Adeline
Feb. 9, 2022
I've tried a few POD and Gelato has been my preferred for a number of reasons. The app integrates well with my sales channels so that orders are automatically fulfilled. The customer service from Gelato is pretty incredible, I get responses to all inquiries very quickly and have a resolution in time to responds to my customers so that they aren't waiting either. Highly recommend Gelato for your POD integration with Shopify!
Hi, thanks for your review! We're thrilled to hear that we're your go-to POD platform and that our support team is delighting you with their service. We look forward to continuing to support your business across your sales channels as you scale. You can count on us to be there for you. Kind regards, Adeline
Jan. 18, 2022
Love the services and that I can print my posters locally in so many countries around the world, which makes my work so much easier! :)
Thanks for your review. We're happy to empower anyone to become entrepreneurs and print locally on a global scale! Our team is here 24/7 if you ever need us. Kind regards, Adeline
Nov. 17, 2021
I've been using this app to sell art prints and have been really enjoying it. The decentralized production model is something that I really love both from a cost/time savings standpoint but also it is so much better for the environment. The paper prints have always been fantastic, but I have had quite a few hiccups with metal prints along the way (my first order was a metal print and they sent me someone else's piece, the replacement had holes cut in it for acrylic prints. And a third order more recently had no mounts included). Each one was fully refunded and replaced very quickly, and my customers have so far had no problems like this whatsoever after a year of selling on here. TLDR: The idea behind this app is fantastic, the products are great, there may be a few hiccups but so far it has definitely been worthwhile.
Hi Caleb, thank you for reviewing and for choosing Gelato to support your business! We’re happy to hear that our team was able to resolve any reported issues quickly for you. We are always working to improve and will continue supporting you 24/7 as you grow your business. Kind regards, Adeline
Nov. 17, 2021
Very happy with Gelato. Customer support is great and the website (hub) is easy to use. I would like the mock-ups to have a bit more variety. But I am currently using other services for this :)
Hello and thank you for your review. We're thrilled to hear that you are enjoying our platform and support. Do know that we are working to provide more mock-ups for our customers in the near future. We're always here 24/7 whenever you need help! Kind regards, Adeline
Nov. 1, 2021
UPDATE: I had a chat with customer service and the problem was solved. It was a glitch, a pretty annoying one but just a glitch! Everything else has been going well since and customer service was extremely nice. So far so good :) This app is so problematic! It went into some of my shopify settings and changed them, for example it changed the fulfillment of some random products of MINE to gelato for no reason, causing people to not be able to purchase them from my store anymore and making me lose sales! HOW RANDOM IS THAT?? Not to mention how hard it is to ignore products on the platform. Jeez. Can't wait for calendar season to be over so I can erase it and never use it again.
Hi, Firstly, I apologise for the technical issues you faced related to fulfilment of some of your products. We appreciate the feedback very much - it is feedback like this that helps us to improve. I reached out to you yesterday as we would like to support you and resolve the issues you faced, but we unfortunately have not heard back. Please know that you can reach out to me directly at any time (I provided my phone number and contact details in the email I sent) if you would like to give us a chance to earn your trust. I look forward to connecting with you soon. Regards, Pradeep SVP Customer Success
Sept. 13, 2021
EDIT: I must update my original review. I received a call today from Alyssa from Gelato. She was very friendly and attentive to the issues I brought up. We spent a good amount of time on the phone. It never felt like she was just trying to get me to change this review. I felt as though she cared about the issues and wanted as much detail as possible. while I am still frustrated about the experience detailed below. I do believe that the company cares about us. I've never had a company reach out to me to resolve things before. It really was a pleasant experience. I said it in my original review and I'll say it again the products I have received are absolutely beautiful. After the chat I had with Alyssa I can honestly say I would recommend Gelato. They boast 72 hour delivery times. My first order took a week to be printed. and still hasn't arrived after 17 days. Nothing has arrived in 72 hours. it's impossible to get customer service to answer. If they do answer you won't get a follow-up answer after the first answer clearly doesn't even attempt to answer your question. I gave it 2 stars because if you're lucky enough to receive an order the products are very nice. but beware you'll probably have angry customers looking for their orders and you won't get any answers to give to them.
Thank you for your review and thank you again for the feedback you gave us. It helped make Gelato better, and I truly appreciate the collaborative phone call and communications we've had. Our customers' input is such a critical part of building our platform and service. While this experience was understandably frustrating, we expect that the actions that we have taken will correct the core issues that caused them. I look forward to working together and helping you grow your business. Our team is here for you 24/7, so please reach out if you ever should need us! Best wishes, Alyssa Rivera Customer Service Director Gelato
March 13, 2022
An update: Ultimately disappointed with their service. Unhelpful and clueless customer service. Uneven print quality. Very limited product range in the apparel category. Confusing and slow design editor that they keep changing all the time and not always for the better. Their price point is still good but that's all.
Thank you for your review! We are happy to have you on our platform. We appreciate the feedback on connecting Shopify products to Gelato - our team is working continuously to add new integrations and expand the integrations we have live, so we will provide this input to them. We also have quite a few exciting product launches coming up in the next few weeks - stay tuned for those - and please feel free to let us know what products you'd like to see in the catalog. We are investing in the expansion of our product catalog and appreciate customer input on that. We are here for you 24/7 as you continue to grow! Reach out anytime. Best wishes, Alyssa Rivera Customer Success Director
Aug. 17, 2021
Fast Delivery, Fast Customer Support, Great Products and excellent support. Definitely a recommendation for POD Shops.
Thank you very much for your review! Our team has been happy to support you in your growth so far and we look forward to being there for you 24/7 as you continue to scale your personalized products. Best wishes, Alyssa
June 28, 2021
Excellent application! Gelato delivers high quality poster print with excellent delivery time [3 - 5 days]. Also, if there is something wrong with the order their customer supports always finds a solution! Absolutely recommend!
Thank you for your review! We're so happy that you're satisfied with our app, poster quality and delivery time. Our team is here to support Our Icons 24/7 as you continue your journey! Best wishes, Achille
June 26, 2021
So glad that I found Gelato! The integration was quick and easy and the product mix is perfect for my art business.
Hi and thank you for your review! We're glad to hear the integration was easy and that we can support the growth of your art business with our products. Our team is working to make the software even easier and more automated, and we have great products coming up in the next few months. We look forward to continuing to work with you! Best, Achille.
June 23, 2021
Working with Gelato has been great so far and I can't recommend them enough. I have been with them for over 5 months now. Product delivery is very fast compared to other POD providers I tried in the past and pricing is very reasonable as well. If there is any issue, the customer service team is always there to help via chat with usually just one minute waiting time. Gelato has gone above and beyond to help us grow and expand our store which included free video calls with their talented team. This personal approach is something that really makes them stand out. Once again, can't be happier. Thank you, Gelato!
Thanks for your review! We are very happy to hear that our local production is getting your prints to your customers quickly. Our support team loves helping customers out and you can count on us to be there as you continue to grow! Best, Achille
June 21, 2025
Amazing company which has a very great team! They take the time to help you growing and optimising your business. And I'm not even talking about their absolute great customer support which helps you within a couple of minutes. A special thanks to Styrbjörn, Achille, Miguel and the whole customer support team for helping us. Keep the good things up!
It is very energizing to read your review! Thank you for the feedback on our customer support team - I will forward this to our agents as well as to Styrbjörn and Miguel. Looking forward to supporting your business growth! Best, Achille
June 11, 2021
This is an excellent app with great integration. You can easily connect to Shopify and start selling orders. Also, Gelato's UI is great and simple to navigate.
Thanks for your review! We are soon launching new features to make the e-commerce integration experience even easier. If you need guidance or tips to grow further, we are here to support you 24/7. Best, Achille
May 17, 2021
As we all know with any product or service glitches may happen for what ever reason, that being said I must say I am more than impressed with Gelato and their customer service ...They are quick to correct the situation, It's clear to me they want to make sure you get it right for your clients...sign of a company that cares about your success and reputation............good job!
Hi, Thank you for the kind words and for helping us to become better. It was a pleasure speaking with you on the phone and I'm glad we were able to resolve the issue quickly. It is entrepreneurs like you who inspire us to improve our platform. We are here to support and ensure that your store becomes a success - Please continue to send me and the team feedback and we will continue to improve the service for everyone. Regards, Pradeep SVP Customer Success
May 6, 2021
very good app they help me a lot .help me to fix any promplems i find , is exactly what I need, and I am happy with them
Hi, Thank you for your review and for choosing Gelato to support your business. Should you have any additional feedback or need further assistance, please feel free to reach out to us again - our Customer Support team is available 24/7 to help. Best, Achille Achille Mileto Head of Customer Advocacy Gelato
March 12, 2021
Just getting started with Gelato - they called me today to offer extensive support which is wonderful so we can get our colour profiles correct. We are trialling a few of their products and have high hopes of building a wonderful business with them. We will update our review over time with how we get on, but we have made a start and their local delivery and integration with Shopify is a great benefit and much better than the competition as they produce and ship locally in so many countries. A UK customer will expect a product to ship from the UK, whilst a EU or USA customer will also expect local delivery (avoiding tax and delays) and Gelato offer this. We are excited by the potential here.
Hi, First of all, thank you for taking the time to write a review and provide your detailed feedback. You have already provided fantastic insights to the team. It was a pleasure speaking with you on the phone today and learning about your plans to deliver a much better apparel experience for your customers. Cross-continent shipments are unfortunately too common in the print-on-demand apparel industry. At Gelato, we always want to avoid this but sometimes the specific item is sold out and then we send it from other countries. The good news is that in March and April 2021 we are adding 7 new partners for apparel in the EU, North America, and South America. This will significantly reduce the risk for cross-border shipments. It is customers like you that allow us to improve and become a better partner for our customers. Thanks! Achille Achille Mileto Head of Customer Advocacy Gelato