Gelato: Print on Demand
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So far, the integration between our Shopify store and Gelato has been nothing but incredible! The print and delivery time is so fast, and the quality is amazing. This is very exciting for our business.
Hello, Thank you for your kind review! We're glad to hear that the integration with your Shopify store has been smooth and that you're impressed with our print and delivery times. It's great to know our service is contributing positively to your business. If you need any further assistance, feel free to reach out. Best regards, Michal Gelato Support Team
This is an excellent print on demand integration for Shopify. Well done!
Hello there, Thank you for your feedback! We're glad to hear that you find our print-on-demand integration excellent. We strive to provide a seamless experience for Shopify users like you. If you ever have any questions or need assistance, please don't hesitate to reach out to us. Best regards, Michal Gelato Support Team
Hi there, Thank you so much for taking the time to leave the 5-star review! We're available 24/7 if you need any assistance. Best regards, Kyle
EASY TO USE AND ACCESSIBLE
Hello, Thank you for your feedback! We're glad to hear that you found our platform easy to use and accessible. If you have any questions or need assistance, feel free to reach out. We're here to ensure your experience remains excellent! Best regards, Bart Gelato Support Team
WORST APP & TERRIBLE SUPPORT! Dissatisfied with this gelato app due to several recurring issues that have severely impacted our operations and tarnished our customer relationships. Notably, a critical system error prevented customers from adding items to their cart, which significantly affected our sales. The support team incorrectly blamed our theme when the fault was clearly on their end. Additionally, unresolved saving errors continue to hinder our business operations. We also faced a shipping and printing error, resulting in unnecessary charges due to stock unavailability. The lack of accountability and resolution from the support team is unacceptable.
Hi there, We're really sorry that our app caused problems with your buy button - that's definitely not our goal, and our team worked to resolve the problem immediately. Our team has reached out to continue the discussion and are willing to help diagnose and find a solution to the following points you've mentioned. Thank you again for this feedback, as it provides us the opportunity to grow and improve. Best regards, Kyle Head of Customer Service
Hello, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Bart Gelato Support Team
Easy to create my designs so far and prices compare well to other sites.
Hello, Thanks for sharing your thoughts! We're glad to hear that you've found our platform user-friendly and that our prices are competitive. If you ever need assistance or have any questions, feel free to reach out to us. Best regards, Bart Gelato Support Team
Just learning the platform. Thus, I am finding it very interactive.
Hello, It's great to hear that you're finding Gelato's platform interactive as you explore and learn. If you have any questions or need assistance along the way, don't hesitate to reach out. We're here to help you make the most of your experience! Best regards, Bart Gelato Support Team
Great support, great quality, great products.
Hello, We're glad to hear that you're satisfied with our support, quality, and products. If there's anything else we can assist you with or if you have any questions, feel free to reach out. We're here to help! Best regards, Bart Gelato Support Team
Perfect.
Hello, Thank you for your feedback! We're thrilled that you had a great experience with our support, quality, and products. If you ever need assistance or have any questions, feel free to reach out. We're here to help ensure your experience remains exceptional. Best regards, Bart Gelato Support Team
The product arrives quickly and is of excellent quality
Hi, Thank you for taking the time to share your feedback! We're happy to hear that you're pleased with the speed of delivery and the quality of our products. Ensuring timely delivery and maintaining high-quality standards are core principles of our service, and we're glad to see that reflected in your experience. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Best regards, Michal Gelato Support Team
The fact that the products are of good quality. The sizes generous and true. The service super fast and amazing. My customers get to edit and approve of their custom choices prior to confirming and placing the order. No problem with getting a refund for a faulty product, provided there is adequate documentation and verification. Reducing cost for shipping for our customers, potentially customs costs and reducing the carbon footprint are further bonus's I absolutely love. I have to say, so far......I am impressed!
Hi, Thank you for sharing your positive experience with Gelato! We're thrilled to hear that you appreciate the quality of our products, our efficient service, and our customer-friendly features like customization options and hassle-free refunds. We're also glad that our efforts to reduce shipping costs and environmental impact have resonated with you. If you ever need any assistance or have feedback to share, please feel free to reach out to us. We're here to support you every step of the way! Best regards, Michal Gelato Support Team
Good quality and good shipping.
Hi, Thank you for taking the time to leave us a positive review. We're glad to hear that you're satisfied with the quality of our products and our shipping services. Ensuring high-quality products and timely delivery is our top priority, and we're pleased to know that we've met your expectations. If you have any further feedback or questions, please feel free to reach out to us. We appreciate your support! Best regards, Michal Gelato Support Team
I've tried a few POD services. Gelato is really fast. The software is nice to use and they have 24/hr support. I did encounter an issue with shipping cost, took some time, but was eventually fixed and I got a good thank you for reporting the bug. Some products (tshirts/hoodies) do have multiple brands, so would be a nice feature request to split those up in seperate products. If I a certain brand, then I want it for a reason, now it sometimes says : Sport Tek ST350, Gildan 42000, Stedman ST8000, Just Cool JC001 . Which one will be sent depends on stock and how fast. But sometimes print qualities on 1 brand is better than the other. Thank you Michal and Kyle for helping out!
Hi, Thank you for sharing your experience with us, and we apologize for the inconvenience you've encountered. We understand your frustration with the discrepancies in shipping costs and the delay in resolving this matter. Regarding the personalization tool and the issue with multiple color swatches, we appreciate your feedback and are actively working to streamline this process for a better user experience. Additionally, we'd like to clarify that our local production model involves collaborating with various local businesses, leading to product branding variations based on factors such as country and location. We regret any confusion this may have caused. Rest assured, we've taken note of your concerns and will strive to address them promptly. I've also reached you directly via e-mail to assist you further. Should you have any further questions or require assistance, please don't hesitate to reach out to us directly. Best regards, Michal Gelato Support Team
Great experience overall. The products are of a great quality, logistics is efficient and customer support is reactive.
Hello, Thank you for sharing your positive experience with Gelato! We're thrilled to hear that you're satisfied with the quality of our products, efficient logistics and customer support. If you ever have questions, need assistance, or want to share more feedback, feel free to reach out. Best regards, Bart Gelato Support Team
really easy
Hello Tina, Thank you for sharing your feedback! We're glad to hear you find Gelato easy to use. Should you have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help, Bart Gelato Support Team
Hi, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Michal Gelato Support Team
Hi, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Michal Gelato Support Team
After comparing to other providers I decided to use Gelato, they have a good range or products and ship international. *Quality of the sample products I ordered were excellent *Delivery was on time *Chat / Support Helped me in great detail with an issue that I was encountering and resolved my issue
Hi, Thank you for your positive review and for choosing Gelato. We're pleased to hear that our range of products and international shipping options met your needs. Ensuring the quality of our products and timely delivery are essential to us, and we're glad to hear that your experience reflected this. Our support team is always here to assist you, and we're delighted that we could resolve your issue promptly. If you have any further questions or need assistance, please feel free to reach out. We appreciate your support. Best regards, Michal Gelato Support Team
easy to connect my personalized product to the store!
Hello, Thanks for sharing your experience! We're pleased to hear that you found it easy to connect personalized products to your store using Gelato. If you ever need assistance or have any questions, our customer service team is here to help. Best regards, Bart Gelato Support Team
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