All reviews

Rating Breakdown

  • 5
    89% (977 ratings)
  • 4
    5% (56 ratings)
  • 3
    1% (14 ratings)
  • 2
    1% (14 ratings)
  • 1
    3% (36 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

March 3, 2024

Finding the limitations of sizing designs is not very competitive to other sources. The 150 DPI is making the design to small. The DTG is falling short of the expected color.

Using app

5 months

Total reviews

1

Average rating

4.0

Developer Reply

Hi, Thank you for sharing your feedback regarding our Shopify app. We appreciate your input regarding sizing limitations and understand your concerns about the 150 DPI and color expectations with DTG. We apologize for any inconvenience you've experienced. Our team is continuously working to enhance our services, and your insights are valuable in this process. If you have specific details or examples to share, we would love the opportunity to investigate further and address any issues. We've reached you directly via e-mail to assist you further. Best regards, Michal Gelato Support Team

5 / 5 Share

April 10, 2024

Veldig bra! Lett å bruke

Store

Osloarv

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hei, Tusen takk for den fantastiske tilbakemeldingen! Vi er glade for å høre at du er fornøyd med vårt Shopify-app. Kundetilfredshet er vår høyeste prioritet, og vi er glade for at våre tjenester oppfyller dine forventninger. Hvis du har ytterligere spørsmål eller tilbakemeldinger, er vårt kundestøtteteam alltid klare til å hjelpe. Vi setter pris på tilliten du har vist oss, og ser frem til å fortsette å betjene deg på best mulig måte. Med vennlig hilsen, Michal Gelato Support Team

4 / 5 Share

March 3, 2024

asdafad

Store

LOL

Using app

9 minutes

Total reviews

1

Average rating

4.0

Developer Reply

Hi, Thank you for taking the time to write the review. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at [email protected]. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions. Thank you for choosing Gelato! Best regards, Michal Gelato Support Team

4 / 5 Share

March 1, 2024

Great experience with a few minor mishaps. The very first sample I ordered was amazing quality, but I have not gotten that same garment type since, despite using the same exact template (I only changed the logo/branding). Still- the print & embroidery quality is top notch. I also ordered a non-zip hoodie sample, but was sent a zip instead, which they quickly resent. I mention this because I fear it may happen with my customers once we launch - so it's something to keep in mind. Thankfully its a very seamless resolution process. Overall, this is one of the better print on demand companies I've used from a print quality perspective

Using app

25 days

Total reviews

1

Average rating

4.0

Developer Reply

Hi there, We are happy to know that you are delighted with our print quality. We are committed to making the experience as smooth as possible and are continuously working to improve the consistency and operations. If there is anything we can do to make your experience even better and worthy of 5 stars, please feel free to write to us at [email protected]. Our Customer Support team is also available 24/7 via live chat or email, if you have any questions. Thank you for choosing Gelato! Kind regards, Kyle

5 / 5 Share

March 1, 2024

easy, fast, and every things i need in it

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Leli, Thank you for taking the time to share your positive experience with Gelato! We're thrilled to hear that our platform has been easy, fast, and met all your needs. Customer satisfaction is our top priority, and we're delighted that our services align with your expectations. If you ever have further feedback or require assistance, please don't hesitate to reach out. We appreciate your trust in Gelato and look forward to serving you seamlessly in the future. Best regards, Michal Gelato Support Team

5 / 5 Share

Feb. 29, 2024

Gelato is one of the best P.O.D companies out there. Every time I contact customer service, I receive a thorough and quick response. I feel valued as a customer. Their products are high quality. 5 stars from me

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you for sharing your positive experience with Gelato! We're delighted to hear about the excellent support you've received from our team and your satisfaction with the quality of our products. Ensuring our customers feel valued and content is our top priority. If you ever have more feedback or need assistance, please don't hesitate to reach out. We appreciate your support! Bart Gelato Support Team

5 / 5 Share

Feb. 29, 2024

Very easy to use. Good experience overall

Store

GotGame

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you so much for taking the time to leave an excellent rating! Our Team is available 24/7 if you even need assistance. Best regards, Bart Gelato Support Team

5 / 5 Share

Feb. 29, 2024

Easy to use design, great quality products - very happy

Using app

24 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We're thrilled to hear that you're happy with our service and product quality! If there's anything specific you'd like to share or if you have any suggestions for improvement, feel free to let us know. Your feedback is valuable, and we appreciate your support. Thank you for choosing Gelato, Bart Gelato Support Team

5 / 5 Share

Feb. 27, 2024

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Bart Gelato Support Team

4 / 5 Share

Feb. 27, 2024

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bart Gelato Support Team

5 / 5 Share

Feb. 27, 2024

I have used Gelato for about 6 months now and I am very happy with the quality but particularly shipping times.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you for taking the time to share your experience with Gelato! We're delighted to hear that you've been enjoying the quality of our products and are satisfied with our fast shipping times. If you ever have any questions or need assistance, feel free to reach out. Happy printing, Bart Gelato Support Team

5 / 5 Share

Feb. 26, 2024

Amazing POD app and services indeed…#abstrakjsnc

Using app

11 months

Total reviews

6

Average rating

5.0

Developer Reply

Hello, Thank you for the positive feedback! If you ever need assistance, please feel free to reach out. Our team is available 24/7 to ensure your experience stays exceptional. Best regards, Bart Gelato Support Team

5 / 5 Share

Feb. 26, 2024

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you so much for taking the time to leave the 5-star rating! Our Team is available 24/7 if you even need assistance. Kind regards, Bart Gelato Support Team

5 / 5 Share

Feb. 24, 2024

Easy and fun to use! Please just add stickers

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you for your feedback! We're excited to hear that you find Gelato easy and enjoyable to use. Your suggestion about adding stickers to our product offerings is appreciated. If you have any other ideas or need assistance, feel free to reach out. Kind regards, Bart Gelato Support Team

5 / 5 Share

Feb. 23, 2024

Well organized and user friendly.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thanks so much for sharing your experience and the 5-star review! Our team is available 24/7 if there's anything we can support with. Kind regards, Bart Gelato Support Team

5 / 5 Share

Feb. 23, 2024

They are fast and have quality items

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you for sharing your thoughts! We're thrilled to hear that you've found our service to be speedy and our products of high quality. If you ever need assistance or have any questions, feel free to reach out - we're available 24/7. Best regards, Bart Gelato Support Team

5 / 5 Share

Feb. 23, 2024

Sehr einfache Bedienung, und einfachste Anbindung an Shopify, leider ist die Auswahl an Kleidern eher Casual lastig, wäre super wenn später noch Shorts oder Leggings für den Sport dazukommen. Aber die Auswahl ist sonst schon gross.

Using app

11 days

Total reviews

2

Average rating

5.0

Developer Reply

Hallo, Danke für deinen Beitrag! Wir freuen uns zu hören, dass Sie unsere Plattform benutzerfreundlich finden. Wir freuen uns über Ihren Vorschlag zur Erweiterung unseres Produktsortiments und werden ihn auf jeden Fall berücksichtigen. Wenn Sie weitere Ideen oder Fragen haben, können Sie sich gerne an uns wenden. Beste grüße, Bart Gelato-Support-Team

5 / 5 Share

Feb. 22, 2024

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello, Thank you so much for taking the time to leave the 5-star review! Our team is available 24/7 if you ever need assistance. Kind regards, Kyle

5 / 5 Share

Feb. 21, 2024

Easy to use, great quality products.

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, Thank you for your fantastic review! We appreciate the acknowledgment of our quality and the ease of use in our platform. Should you ever require assistance or have any questions, please feel free to reach out - we're available 24/7. Kind regards, Kyle

5 / 5 Share

Feb. 20, 2024

because i can.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hello, Thanks so much for sharing the 5-star review! Our team is available 24/7 if there's anything we can support with. Kind regards, Kyle