Gelato: Print on Demand
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The product set up is easy and integrates well into Shopify, especially the size table that gave me headaches with competitors (iykyk) shows up perfect and is theme and mobile responsive. The biggest plus I experienced is that the customer service through live chat was super quick and helpful even on my free account.
Hello, Thank you for your feedback! It’s fantastic to hear that the setup process was smooth and that the integration with Shopify works well for you. We’re also glad our customer service team was able to assist you quickly. If you need anything else, feel free to reach out anytime! Kind regards, Bart Gelato Support Team
So far easy to understand and connect
Hello, Thank you for your feedback! We're glad to hear you find Gelato easy to understand and connect with. If you need any assistance, please feel free to reach out. Kind regards, Bart Gelato Support Team
Hello, We appreciate you taking the time to leave us a 5-star review! If you ever need any assistance, our team is available around the clock to help. Best regards, Bart Gelato Support Team
Giving this App a one-star rating. Why? The app appeared in my Shopify Embed Apps. When I did a test product, the left gallery on the product page had an ugly window pane scroll. I switched off the Gelato App and the ugly scroll disappeared. I contacted support (Emilia) 2 weeks ago and she couldn't explain what was wrong but said the problem would be escalated to tech. 2 weeks later no contact from any support so I wrote another email to support. Nothing. Today (28th June I went online to try to contact support again. Said under 2 minutes. I was still hanging on after 15. Maybe this Shopify feedback page for Gelato is monitored more. So forced to come here and complain. Support rating -5.
Hello, Thank you for sharing your experience with us. We apologize for the inconvenience you've faced with the product display and the lack of responses in one of our support threads. We recently transitioned to new support software and have initiated an investigation into this issue. Your feedback is crucial to us, and we appreciate your patience as we work to resolve it. Our customer support team has already reached out to you via email yesterday. I've also personally followed up to better understand your experience and how we can make it right. Thank you for bringing this to our attention. Kind regards, Bart Gelato Support Team
Hello, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Michal Gelato Support Team
Hello, Thank you so much for leaving us a stellar 5-star rating! Just a friendly reminder, our team is available 24/7 to assist you with any questions or concerns you may have. Best regards, Bart Gelato Support Team
The most user friendly and practical tool to create Print On Demand phone cases. Incredibly intuitive and extremely useful in producing high quality products in a few short steps.
Hello, Thank you for your feedback! We're happy to hear Gelato makes it easy for you to create high-quality phone cases. If you ever need assistance or have more feedback, just let us know. We're here to help, Bart Gelato Support Team
Até o momento, uma empresa além das espectativas!
Olá! Obrigado pelo seu feedback positivo! Ficamos felizes em saber que superamos suas expectativas. Se você tiver alguma dúvida ou precisar de ajuda, fique à vontade para entrar em contato. Obrigado, Bart Gelato Support TEam
Hello, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Bart Gelato Support Team
very simple to use
Hi, Thank you for your review! We're pleased to hear that you found Gelato very simple to use. Your feedback is greatly appreciated. If you have any questions or need assistance in the future, please don't hesitate to contact us. We're here to help! Warm regards, Michal Gelato Support Team
Super easy
Hello, Thank you for your review! We're delighted to hear that you found Gelato super easy to use. Your feedback means a lot to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! Best regards, Michal Gelato Support Team
Hello, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Bart Gelato Support Team
Getting to understand Gelato has been relatively easy. I'm a bit disappointed that the personalisation part doesn't work with my Stilleto theme as that was one of the major draws to using Gelato. I would also like to undersatnd how migrating my products from Printify to Gelato works as the SKU's remain Printify SKU's meaing when I delete the product from Printify it removes the SKU that Gelato are using.
Hello, Thank you for your feedback! We’re actively working to expand our supported themes, and we appreciate your patience. Regarding migration, it should not be possible to create variants without SKU and we’ve reached out to you directly for more details. We hope to resolve this promptly and provide a 5-star experience! Best regards, Bart Gelato Support Team
Hello, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Bart Gelato Support Team
Hello, Thank you so much for leaving us a stellar 5-star rating! Just a friendly reminder, our team is available 24/7 to assist you with any questions or concerns you may have. Best regards, Michal Gelato Support Team
Hello, Thank you so much for leaving us a stellar 5-star rating! Just a friendly reminder, our team is available 24/7 to assist you with any questions or concerns you may have. Best regards, Michal Gelato Support Team
SOOO Happy I found Gelato. I am just starting up a print on demand store and have been so overwhelmed when trying to use the competitions sites. I couldn't even get them to connect to my Shopify account. With Gelato it was so fast and surprisingly easy to get my first product up. I am very excited about my new online store and working with Gelato!
Hello, Thank you for sharing your experience with us! We're thrilled that you found Gelato and that it has made starting your print-on-demand store a smooth and exciting process. If you ever need assistance or have any questions as you continue to build your store, please don't hesitate to reach out. We're here to support you every step of the way! Best regards, Bart Gelato Support Team
Great app!
Hi there, Thanks for your wonderful review! We're thrilled to hear that you've been pleased with Gelato. If you have any questions or need further assistance, we're available to help 24/7. Thank you for choosing Gelato. Kind regards, Kyle
Hello, Thanks so much for taking the time to leave the 5-star review! Our team is available 24/7 if you ever need assistance. Best regards, Kyle
Gelato is very user friendly.
Hello, Thank you for your review! We're delighted to hear that you find Gelato user-friendly. Your feedback means a lot to us. If you have any questions or need assistance, we're here to help. Best regards, Michal Gelato Support Team
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