Gelato: Print on Demand
Sell custom creations without thinking about stock or shipping
Rating
4.8
feedback
767
chart
#8,339
All reviews
Review RSS Feed
Sept. 1, 2023
Hi there, We're happy to hear that you're satisfied with our platform. At Gelato, your satisfaction is our top priority, so we appreciate your positive feedback. Should you have any questions or need assistance in the future, please don't hesitate to reach out - we're available 24/7. Kind regards, Michal Gelato Support Team
Aug. 26, 2023
The integration was all automatic and everything is easy to use or learn. Shipping from the team at Gelato is also great in my experience so far
Hello, We're glad to hear that you've found our integration seamless and the platform easy to navigate. Our commitment to providing a smooth experience from integration to shipping is at the heart of our service. If you ever have more questions or need assistance, don't hesitate to reach out. Your satisfaction is our priority, Bartosz Gelato Support Team
Oct. 8, 2024
Love it!! All in all a great service and super products!!!
Hello, Thank you for your positive feedback! We're thrilled to hear that you're having a great experience with Gelato. Making shipping and order management easier for you is our goal, and we're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out. Your recommendation means a lot to us, Bartosz Gelato Support Team
Aug. 18, 2023
I would strongly recommend Gelato, easy to use, help is always available and the way the fulfillment works with Shopify makes it nearly effortless
Hello, Thank you for your strong recommendation! We're delighted to hear that Gelato's user-friendly platform and seamless integration with Shopify have made your fulfillment process so smooth. If you ever need further assistance or have more to share, don't hesitate to reach out. Your success is our priority, Bartosz Gelato Support Team
July 29, 2023
I use the Gelato app daily, as my sole POD dropshipper for both my Etsy store and my Shopify dot com. I think Gelato is excellent: it works quickly, smoothly, effectively, and efficiently; I've had zero interest in looking into any other service. The mobile app is great, in some cases quicker and more effective than the desktop app (in approving orders, for example). The role that Gelato has played in magnifying the reach and breadth of my side-hustle can't be over-stated: it opened up the entire world to my products, substantially deepened my product line into frames, canvas, mugs, and t-shirts, and I regularly get compliments from many of my customers (some of whom are in far-flung locations like Perth, Australia) at how fast the service is, and how thorough the packaging is (a reflection on how Gelato chooses its international partners). My customer dissatisfaction rate is about 2%, but my satisfaction rate with how my dissatisfied customer issues have been addressed and resolved is 100%. Customer service reaction time is extremely quick, and clearly devoted to over-delivering solutions. Naturally the numbers have to make sense for your business, but I'm a Gelato Gold+ subscriber and that continues to stand as the easily the best ROI I've seen - absolute no-brainer. I recommend it without reservation.
Hi there, Thank you very much for taking the time to write this detailed review. We are very happy to hear that you've found our platform reliable and easy to use. At Gelato, we strive to offer a wide range of high-quality products that can be produced locally around the world, and delivered sustainably. It's great to hear that we could support you via the growth of products and geographical regions, while your customers have noted the fast delivery. We continue to work on making our integrations better each week, and also on releasing new features that will help you further grow your business. Should there be anything needed our Customer Service team can be reached 24/7, and we are always passing on feedback so we can further improve our services. Thank you for choosing Gelato! Kind Regards, Kyle
July 28, 2023
Our experience with Gelato has been great. The support is fast even during busy periods of the year. Gelato also has people reaching out to help their clients with business reviews as well as offering advice on how to grow your business based on it's current stage and performance. We're very happy with Gelato and I would recommend them to anyone looking to start or grow their business using POD
Hi there, Thank you very much for taking the time to write this 5 star review. We love to hear that we have helped you grow your business, and that our support is fast year round! Your recommendation means a lot to us, and we look forward to continuing to support your growth long into the future. We remain available 24/7 in case you need anything. Kind regards, Kyle
July 27, 2023
Sehr durchdacht und läuft gut ohne viel denken zu müssen. Danke sehr. Vielen Dank! Sehr viel Danke!
Hi, Vielen Dank für das fantastische Feedback! Wir freuen uns zu hören, dass wir durch unsere Integration mit Shopify dazu beitragen können, die Führung Ihres Unternehmens zu vereinfachen. Unser Ziel ist es, den Prozess so reibungslos wie möglich zu gestalten, und wir freuen uns, dass Sie unsere Automatisierungsfunktionen als vorteilhaft empfunden haben. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Mit freundlichen Grüße, Kyle
July 13, 2023
Excellent in so many ways yet easy to use! I'd recommend Gelato for print on demand. It ticks so many boxes!
Hi there, Thank you for your positive feedback! We're glad to hear that our Shopify integration is easy to use, and allows for a great POD experience with us. If you have any questions, please don't hesitate to reach out to our support team for assistance - we're available 24/7. Kind regards, Kyle
June 26, 2023
echt super. leicht einzubinden und man kann direkt starten mit dem erstellen. Die spätere bearbeitung und duplizieren ist auch easy
Hallo, es freut uns zu hören, dass du mit der Einbindung und dem Starten des Erstellens auf unserer Plattform zufrieden bist. Wir legen großen Wert darauf, dass der Prozess einfach und benutzerfreundlich ist, damit du direkt loslegen kannst. Zudem freut es uns, dass du die einfache Bearbeitung und Duplizierung schätzt. Wenn du weitere Fragen oder Anliegen hast, stehe wir gerne zur Verfügung. Vielen Dank für dein positives Feedback!
June 14, 2023
I have to admit that I was a bit reluctant, but it is simple and works wonders. I miss more products and variations, but for some basic stuff, it is perfect!
Hello, We appreciate your honesty, and we're glad to hear that our platform has exceeded your expectations. We understand your desire for more product options and variations, and we're constantly working to expand our offerings to meet the needs of our users. Your feedback is valuable to us as we continue to improve and enhance our services. If you have any specific suggestions or requests, please feel free to share them with us. Thank you for your support and for choosing Gelato for your printing needs, Bartosz Gelato Support Team
June 13, 2023
I recently had the pleasure of using Gelato Print on Demand for my custom printing needs, and I must say that I am thoroughly impressed with their services. This innovative company has revolutionized the print on demand industry with their exceptional quality, efficient process, and extensive product range. One of the standout features of Gelato Print on Demand is the remarkable print quality they offer. Whether it was a photograph, artwork, or text, the prints came out vivid, sharp, and true to the original. The attention to detail and color accuracy were top-notch, which is crucial when it comes to personalized prints. I was amazed at how accurately they reproduced the intricate details of my designs. The process of ordering and customizing prints through Gelato Print on Demand was remarkably straightforward and user-friendly. Their online platform is intuitive, making it easy to navigate and select the desired product and specifications. Uploading my designs was a breeze, and the preview feature allowed me to visualize how the final product would look. Additionally, the platform provides real-time cost estimates, ensuring transparency and eliminating any surprises. What sets Gelato Print on Demand apart from other companies is their extensive product range. They offer an impressive array of printing options, including art prints, posters, canvas, apparel, phone cases, and more. This variety allowed me to explore different creative possibilities and cater to various printing needs. The fact that they have printing facilities in multiple locations worldwide is also a major advantage, as it ensures fast and affordable shipping to customers all around the globe. Customer service is another area where Gelato Print on Demand excels. Their support team was highly responsive and went above and beyond to address any queries or concerns I had. They were friendly, knowledgeable, and provided timely assistance throughout the entire process. Their commitment to customer satisfaction was evident in every interaction. Lastly, I was pleasantly surprised by the competitive pricing offered by Gelato Print on Demand. Despite the exceptional quality and extensive range of products, their prices were reasonable and often more affordable than other print on demand services. This made it easier for me to experiment with different designs without breaking the bank. Overall, I cannot recommend Gelato Print on Demand enough. Their commitment to excellence, top-notch print quality, user-friendly platform, wide product range, and outstanding customer service make them a true game-changer in the custom printing industry. Whether you're an artist, a business owner, or someone looking to create unique personalized items, Gelato Print on Demand is the go-to choice for all your printing needs.
Hello, Thank you for sharing your wonderful experience with Gelato Print on Demand! We're thrilled to hear that you were thoroughly impressed with our services and found our company to be innovative and exceptional in the print on demand industry. We take great pride in delivering remarkable print quality, and it's fantastic to hear that your prints came out vivid, sharp, and true to the original. Our attention to detail and color accuracy is a top priority, ensuring that your personalized prints are of the highest quality and faithfully represent your designs. We're glad that our ordering and customization process was straightforward and user-friendly for you. Our intuitive online platform is designed to make it easy for you to navigate, select your desired products, and customize them to your specifications. We understand the importance of visualizing the final product, and our preview feature allows you to see exactly how your designs will look before placing your order. Real-time cost estimates also provide transparency and eliminate any surprises, giving you full control over your printing projects. Our extensive product range is aimed at providing you with a wide array of printing options to unleash your creativity. From art prints to apparel, phone cases, and more, we strive to cater to diverse printing needs. With our printing facilities located in multiple locations worldwide, we ensure fast and affordable shipping to customers around the globe, allowing you to reach a global audience with ease. We greatly appreciate your kind words about our customer service. Our support team is dedicated to providing exceptional assistance and ensuring your satisfaction every step of the way. We're delighted that they were responsive, friendly, and knowledgeable, making your experience even more enjoyable. Affordability is a key aspect of our services, and we're thrilled that our competitive pricing allowed you to explore different designs without breaking the bank. We believe that exceptional quality should be accessible to all, and we strive to offer reasonable prices that provide great value for your investment. Thank you once again for recommending Gelato Print on Demand. We're honored to be your go-to choice for all your custom printing needs. Whether you're an artist, a business owner, or an individual looking to create unique personalized items, we're here to support you and deliver excellence in every print. We look forward to serving you in the future and helping you bring your creative visions to life. Best regards, Bartosz Gelato Support Team
June 12, 2023
Having major issues with product availability and how to track availability. I chose Gelato to supply art prints for my store but found that many of the products are out of stock after I spent a long time creating them. There is no indication of stock levels or when products will be back in stock again. Support is poor, the agent is never available because of technical problems and no way of finding out if the products are out of stock and when they will be available again, or if they are in fact discontinued. Why have them in the product catalogue if they are discontinued or unavailable? , as it's very time-consuming to upload products in the first place. Seriously thinking of changing suppliers and starting all over again. Need support!
Hi Choi, We are sorry to hear about the setup issues you experienced, and that you were unable to find a clear answer initially. I'm very glad to see that our team has since provided support, and managed to fully resolve this for you - we're looking forward to supporting your journey with us long into the future, and providing an excellent experience. Please don't hesitate to let us know if there's anything further we can do. Our team can be reached via live chat 24/7, or you can pass on any feedback to [email protected]. Best regards, Kyle Customer Service Manager
June 7, 2023
I ordered a metal print of one of my paintings as a test. I was shocked at the incredibly low quality. Colors were very dull. My greatest fear is that someone would order this product. Fortunately I’m just getting started and no one has placed an order. I have to assume all the other product of similar quality. Unfortunately I had to removed the app.
Hi Felix, We're truly sorry to hear you weren't satisfied with the outcome of the metal print. We'd love to investigate and provide you with a detailed explanation of what occurred, so have reached out directly to gather photos and see where we can further support you. We really appreciate you providing us this feedback, so we can improve our services moving forward, and deliver the world-class experience for which we strive. Our support team is available via live chat 24/7 through our website should you need. Please feel free to let us know if there is anything else we can do and we look forward to discussing further. Best regards, Kyle Customer Service Manager
May 22, 2023
Integration is not automatic when customers make an order in my store. Also, the address field only allows 35 chars, which means that in most cases you have to change your customers' orders for the address to fit the available address fields. Mug packaging is not great. Only cardboard around it, there's no bubble wrap or other kind of fragile material protection. That's not good at all and the sample I've ordered has reached me broken. Even though there's production in my country, all the orders so far have come from Germany. This leads to slower delivery times for me and my clients, which shouldn't be needed if there's production in Portugal. Other than these issues, Gelato is exactly what I was looking for and I do plan to keep using it for my small business. It does still have room to improve and that's why I'm leaving that feedback here.
Hello, Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with the integration not being automatic when customers place orders on your store. We understand the importance of a seamless integration and we're continuously working to improve this process. Regarding the address field limitation, we apologize for the inconvenience caused by the character limit. We'll take your feedback into consideration as we explore options for expanding the address field to accommodate longer addresses. We're sorry to hear about the issue with the packaging of the mugs and the broken sample you received. We'll review our packaging protocols to ensure better protection during transit and minimize the risk of breakage. We understand that delivery times are important, and we're actively working on optimizing our production and distribution network to provide faster delivery options in various regions, including Portugal. We appreciate your valuable feedback as it helps us identify areas where we can improve our services. We're committed to providing the best possible experience for our customers, and your input is instrumental in that process. If you have any further suggestions or concerns, please don't hesitate to reach out to our customer support team. Thank you for choosing Gelato for your business, and we look forward to serving you better in the future, Bartosz Gelato Support Team
April 27, 2023
It's easy to install and navigate. Support time it's helpful and step to step guide easy for follow. It's easy to create products everything is on hand and function properly. Great.
Hello, Thank you for your positive review of Gelato! We are glad to hear that you found our platform easy to use and navigate, and that our support team was able to assist you effectively. We appreciate your feedback and hope to continue providing you with great service and products in the future! Best regards, Bartosz Gelato Support Team
April 24, 2023
Hello, I accidently transfered one of my product on your app and I can't find it anymore on my shopify store. What is going on? Could you be nice enough to contact me and tell me why I can't get it back in my stock?
Hello, My name is Bartosz, and I'm the Escalations Manager at Gelato. We're sorry to hear you've faced an inconvenience while using the app. I was able to identify your account, and reached out personally via email 3 times - however, I'm afraid I didn't receive reply. Our system may sometimes work in unexpected way, especially in the beginning, when the platform is unknown and users need to spend time learning how to use and navigate within the platform. We strive to constantly improve ease of use, but in cases something is causing confusion - our Support Team is happy to assist you 24/7. We hope that you will consider giving Gelato one more try, and we would be honoured to have a chance to make the bad experience up for you. Thank you, Bartosz Gelato Support Team
April 13, 2023
Estoy encantada con Gelato. Se nota el trabajo que hay detrás para proporcionarnos herramientas que nos faciliten la tarea y que los creadores / diseñadores podamos estar más centrados en la parte creativa de nuestro trabajo. Es genial también poder acudir a expertos que te ayudan con cualquier duda que tengas. ¡Lo recomiendo muchísimo!
Hola, Nos complace mucho saber que estás disfrutando de Gelato y que nuestras herramientas están facilitando tu trabajo creativo. Nuestro equipo trabaja arduamente para brindar un servicio excepcional y para ayudar a nuestros clientes en todo lo que necesiten. ¡Gracias por recomendar Gelato! Si tienes alguna pregunta o necesitas ayuda adicional, no dudes en contactarnos, Bartosz
April 11, 2023
Works great. And if it happens that any problem occurs, the support team is there to help! Great support!
Hello, Thank you for your feedback! We're glad to hear that you're having a great experience using Gelato, and that our support team has been helpful in resolving any issues you've encountered. We're always here to assist you, so please don't hesitate to reach out if you need any further assistance. Thank you, Bartosz Gelato Support Team
April 9, 2023
Avoid them if you can. + Decent quality products. - If you face any issues (which I have faced multiple) don't expect support to be of any help; they'll give an empty apology then avoid what you're saying. - Their delivery isn't reliable since they don't control their network well; I've had customers place orders weeks ago and they still haven't been delivered. - Their design tool is very clunky; it's failed to save my designs costing me hours of work, and it's generally difficult to navigate.
Hi there, We are truly sorry for the experience you've received with us - this is very painful and not up to the standards which we set. We'd also like to thank you for providing us with this feedback, as it allows us the opportunity to learn and improve. We'll be reaching out via email in the next 24 hours to confirm the situation and explain the actions we'll be taking to ensure we resolve your concerns, so we can return you, and your customers, to enjoying quality products. Please don't hesitate to let us know if there's anything further we can do, and we look forward to discussing this further. Best regards, Kyle Customer Service Manager
Jan. 10, 2023
Intégration à Shopify ultra simple, service d'impression et de livraison très rapide. Tarifs attractifs.
Bonjour, Merci d'avoir pris le temps de laisser cet avis. Nous sommes heureux d'apprendre que vous avez pu facilement intégrer Gelato à votre boutique Shopify, et nous serons heureux de voir votre entreprise se développer avec nous. Si vous avez besoin d'aide, notre équipe d'assistance est à votre disposition 24 heures sur 24, 7 jours sur 7. Meilleures salutations, Bartosz Équipe d'assistance Gelato