Gelato: Print on Demand
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Unfortunately after 2 weeks of trying to resolve a problem with my store, I am giving up to find a new merch supplier and will need to refund my customers. I've not had any real attempt to resolve my problem as far as I can tell. I've had at least 5 or 6 emails saying sorry it is taking so long after I needed to reach out for follow-up, but nothing else. It's disappointing because it seems the majority of users have had good experiences with this app and it seems to have great products, but unfortunately I will never be able to experience them it seems.
Hello, We are truly sorry to hear about your experience and understand your frustration. We regret that our attempts to resolve your issue have not met your expectations. Please know that we take your feedback seriously and have reported this internally to our support team for review. Our goal is to ensure that such situations are avoided in the future. We have reached you directly via email to assist you further. Best regards, Michal Gelato Support Team
Gelato is a wonderful company to work with! They have been very supportive with helping me start and grow my print on demand business.
Hi, Thank you for your kind words! We're thrilled to hear that you find Gelato a wonderful company to work with. Supporting you in starting and growing your print on demand business is our priority, and we're glad our efforts have been helpful. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Michal Gelato Support Team
Nice idea. But support has been abysmal. I really hope they can fix things. If not, we're out. Just don't expect good support.
Hi there, We sincerely apologize for the communication issues you’ve experienced. It seems that some of your replies may not have been received, which contributed to the difficulties you faced. It looks like our support team has already reached out to gather more details and address the situation. We are committed to resolving this issue and enhancing your experience with us. I’ve contacted you directly via email to ensure we address this thoroughly. We are dedicated to learning from this feedback and making the necessary improvements to better serve you in the future. Kind regards, Bart Gelato Support Team
Awesome!
Hi, Thank you for your awesome review! We're glad to hear you're enjoying our app. Your positive feedback means a lot to us. If you have any questions or need further assistance, please don't hesitate to reach out. We're here to support you. Best regards, Michal Gelato Support Team
Easy to use and smooth experience
Hello, Thank you for your positive review. We're glad to hear that you found our platform easy to use and had a smooth experience. Your feedback is important to us as we aim to provide the best service possible. If you have any suggestions or need assistance in the future, please don't hesitate to reach out. Best regards, Michal Gelato Support Team
Overall I am happy with Gelato and I haven't even explored all the apps yet. I was also impressed by the quick response to a printing mistake that was made and the customer really felt like they were respected and happy in the end of the fulfillment process. They are not perfect but pretty damn close! They do take full responsibility for their errors and that puts my mind at ease.
Hello, Thanks so much for your feedback! We're really pleased to hear that you're enjoying Gelato and that our team was able to sort out the printing issue quickly. It’s great to know that you felt valued and satisfied with the service. We’re always working to improve, so your comments mean a lot to us. If you need anything else or have more questions, just let us know! Kind regards, Bart Gelato Support Team
I'll recommend it because it is easy to use, intuitive, fast, reliable... Points than I ll love to see in future dev. Ability to set order on paramters like size, color, etc... Ability to have product creation batch using multiple templates and simplified parameters (picture, title,tags..) being applied when updated to all product created in the batch. for example if I create an aluminum print, a wood print, a paper print it will be nice using templates setting as a base to be able to give once for all product the picture, title and tags... Otherwhise big thanks to your team !
Hello, Thank you for your detailed feedback and for recommending Gelato! We’re pleased to hear that you find our platform easy to use and reliable. We appreciate your suggestions on features for future development. Your input is valuable and helps us in our continuous improvement. If you have any more ideas or need assistance, please feel free to reach out. Best regards, Bart Gelato Support Team
great quality outstanding customer support.
Hello, Thank you for your feedback! We're glad to hear that you’re satisfied with the quality of our products and the support you received. If you need any further assistance or have any more questions, feel free to reach out. We're always here to help, Bart Gelato Support Team
Probably is the best Print on Demand supplier. Production and shipping time were super fast, customer service was excellent and speedy, and their print and embroidery quality are top-tier. Don't hesitate to start your brand with Gelato and start your sample order. You will not regret working with them.
Hello, Thank you for your positive review. We’re pleased to hear that you consider Gelato the best Print on Demand supplier. It’s great to know that you were satisfied with our production and shipping times, as well as our print and embroidery quality. Your recommendation means a lot to us. If you have any questions or need further assistance, please feel free to reach out. Best regards, Michal Gelato Support Team
The product set up is easy and integrates well into Shopify, especially the size table that gave me headaches with competitors (iykyk) shows up perfect and is theme and mobile responsive. The biggest plus I experienced is that the customer service through live chat was super quick and helpful even on my free account.
Hello, Thank you for your feedback! It’s fantastic to hear that the setup process was smooth and that the integration with Shopify works well for you. We’re also glad our customer service team was able to assist you quickly. If you need anything else, feel free to reach out anytime! Kind regards, Bart Gelato Support Team
So far easy to understand and connect
Hello, Thank you for your feedback! We're glad to hear you find Gelato easy to understand and connect with. If you need any assistance, please feel free to reach out. Kind regards, Bart Gelato Support Team
Hello, We appreciate you taking the time to leave us a 5-star review! If you ever need any assistance, our team is available around the clock to help. Best regards, Bart Gelato Support Team
Giving this App a one-star rating. Why? The app appeared in my Shopify Embed Apps. When I did a test product, the left gallery on the product page had an ugly window pane scroll. I switched off the Gelato App and the ugly scroll disappeared. I contacted support (Emilia) 2 weeks ago and she couldn't explain what was wrong but said the problem would be escalated to tech. 2 weeks later no contact from any support so I wrote another email to support. Nothing. Today (28th June I went online to try to contact support again. Said under 2 minutes. I was still hanging on after 15. Maybe this Shopify feedback page for Gelato is monitored more. So forced to come here and complain. Support rating -5.
Hello, Thank you for sharing your experience with us. We apologize for the inconvenience you've faced with the product display and the lack of responses in one of our support threads. We recently transitioned to new support software and have initiated an investigation into this issue. Your feedback is crucial to us, and we appreciate your patience as we work to resolve it. Our customer support team has already reached out to you via email yesterday. I've also personally followed up to better understand your experience and how we can make it right. Thank you for bringing this to our attention. Kind regards, Bart Gelato Support Team
Hello, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Michal Gelato Support Team
Hello, Thank you so much for leaving us a stellar 5-star rating! Just a friendly reminder, our team is available 24/7 to assist you with any questions or concerns you may have. Best regards, Bart Gelato Support Team
The most user friendly and practical tool to create Print On Demand phone cases. Incredibly intuitive and extremely useful in producing high quality products in a few short steps.
Hello, Thank you for your feedback! We're happy to hear Gelato makes it easy for you to create high-quality phone cases. If you ever need assistance or have more feedback, just let us know. We're here to help, Bart Gelato Support Team
Até o momento, uma empresa além das espectativas!
Olá! Obrigado pelo seu feedback positivo! Ficamos felizes em saber que superamos suas expectativas. Se você tiver alguma dúvida ou precisar de ajuda, fique à vontade para entrar em contato. Obrigado, Bart Gelato Support TEam
Hello, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Bart Gelato Support Team
Super easy
Hello, Thank you for your review! We're delighted to hear that you found Gelato super easy to use. Your feedback means a lot to us. If you ever need any assistance or have any questions, please don't hesitate to reach out. We're here to help! Best regards, Michal Gelato Support Team
Hello, Thank you so much for taking the time to leave the 5-star review! Our Team is available 24/7 if you ever need assistance. Best regards, Bart Gelato Support Team
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