Gelato: Print on Demand
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Lätt att använda på många sätt. Man får avsätta lite tid för att lära sig alla funktioner.
Tack för din feedback! Vi är glada att höra att du upplever Gelato som lätt att använda på olika sätt. Om du har några specifika områden där du tycker att vi kan förbättra eller om det är några särskilda funktioner du skulle vilja se, tveka inte att låta oss veta. Vi är här för att hjälpa till och göra din erfarenhet ännu bättre.
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
I love your user-friendly design tools and efficient order processing. You provide valuable customer service and address any issues with items needing to be printed correctly. I admire how Gelato handles potential hiccups in the printing process, ensuring a positive outcome for you and your customers.
Hello, We truly appreciate your kind words and support! It's fantastic to hear that you're loving Gelato's user-friendly design tools and efficient order processing. We're committed to providing top-notch customer service and ensuring that your experience with us is smooth and hassle-free. If you ever encounter any issues, know that we're here to address them promptly and make sure the final product meets your expectations. Thank you for choosing Gelato, and we're excited to continue supporting your business, Bartosz Gelato Support Team
Hello, Thank you for the review! Our Team is available 24/7 if you ever need assistance. Best regards, Michal Gelato Support Team
Great products, fast shipping and easy to navigatør in the app and website. I am a newbie in the print on demand business, and Gelato makes it easy!
Hello, Thank you for taking the time to share your experience with Gelato! We're delighted to hear that you find our products great, the shipping fast, and our platform easy to navigate. It's fantastic to have you on board, and we're here to support you on your print-on-demand journey. If you ever have any questions or need assistance, feel free to reach out. Happy printing, Bartosz Gelato Support Team
CAUTION - Gelato automatically imports all current products from your store and syncs also all orders from different suppliers "as a feature". You have to deselect the option manually to import orders and you currently cannot deselect the import of all products. I cirrently have 2 gelato products and 80+ products from other suppliers, which are not the business of gelato. In times of data protection, this must be an opt-in feature to be selected with full awareness - at least an option which can be deselected... btw, the onboarding is also quite complicated and orders will NOT be fulfilled automatically from the scratch. So, I lost a big opportunity :-(
Hi Siegfried, Thanks for the great call earlier. Once again, we're truly sorry about your onboarding experience, and really appreciate the feedback points which we'll use to improve. We'll be emailing you shortly with the actions we've already taken, as well as our next steps, as we want to ensure you are delighted with our system and have the necessary tools to easily manage products and orders to your preferences. Please don't hesitate to reach out to our Customer Service team, who are available 24/7, for anything you may need. We look forward to supporting you. Best regards, Kyle Customer Service Manager
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
Smooth integration with Shopify, very easy to setup/maintain products, great support, fast updates to Shopify and highly detailed order info/tracking.
Hello there, Thank you so much for taking the time to share your positive experience with our Shopify integration. We are glad to hear that you found it smooth and easy to set up and maintain your products. Our team works diligently to ensure that our integration seamlessly integrates with Shopify, making it hassle-free for our users. We are delighted that you found our support to be great. Providing excellent customer service is one of our top priorities, and we are always here to assist you every step of the way. Feel free to contact us if we can be of any assistance. Thank you for choosing Gelato! Best regards, Michal Gelato Support Team
Hi there, We're happy to hear that you're satisfied with our platform. At Gelato, your satisfaction is our top priority, so we appreciate your positive feedback. Should you have any questions or need assistance in the future, please don't hesitate to reach out - we're available 24/7. Kind regards, Michal Gelato Support Team
The integration was all automatic and everything is easy to use or learn. Shipping from the team at Gelato is also great in my experience so far
Hello, We're glad to hear that you've found our integration seamless and the platform easy to navigate. Our commitment to providing a smooth experience from integration to shipping is at the heart of our service. If you ever have more questions or need assistance, don't hesitate to reach out. Your satisfaction is our priority, Bartosz Gelato Support Team
Love it!! All in all a great service and super products!!!
Hello, Thank you for your positive feedback! We're thrilled to hear that you're having a great experience with Gelato. Making shipping and order management easier for you is our goal, and we're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out. Your recommendation means a lot to us, Bartosz Gelato Support Team
I would strongly recommend Gelato, easy to use, help is always available and the way the fulfillment works with Shopify makes it nearly effortless
Hello, Thank you for your strong recommendation! We're delighted to hear that Gelato's user-friendly platform and seamless integration with Shopify have made your fulfillment process so smooth. If you ever need further assistance or have more to share, don't hesitate to reach out. Your success is our priority, Bartosz Gelato Support Team
I use the Gelato app daily, as my sole POD dropshipper for both my Etsy store and my Shopify dot com. I think Gelato is excellent: it works quickly, smoothly, effectively, and efficiently; I've had zero interest in looking into any other service. The mobile app is great, in some cases quicker and more effective than the desktop app (in approving orders, for example). The role that Gelato has played in magnifying the reach and breadth of my side-hustle can't be over-stated: it opened up the entire world to my products, substantially deepened my product line into frames, canvas, mugs, and t-shirts, and I regularly get compliments from many of my customers (some of whom are in far-flung locations like Perth, Australia) at how fast the service is, and how thorough the packaging is (a reflection on how Gelato chooses its international partners). My customer dissatisfaction rate is about 2%, but my satisfaction rate with how my dissatisfied customer issues have been addressed and resolved is 100%. Customer service reaction time is extremely quick, and clearly devoted to over-delivering solutions. Naturally the numbers have to make sense for your business, but I'm a Gelato Gold+ subscriber and that continues to stand as the easily the best ROI I've seen - absolute no-brainer. I recommend it without reservation.
Hi there, Thank you very much for taking the time to write this detailed review. We are very happy to hear that you've found our platform reliable and easy to use. At Gelato, we strive to offer a wide range of high-quality products that can be produced locally around the world, and delivered sustainably. It's great to hear that we could support you via the growth of products and geographical regions, while your customers have noted the fast delivery. We continue to work on making our integrations better each week, and also on releasing new features that will help you further grow your business. Should there be anything needed our Customer Service team can be reached 24/7, and we are always passing on feedback so we can further improve our services. Thank you for choosing Gelato! Kind Regards, Kyle
Our experience with Gelato has been great. The support is fast even during busy periods of the year. Gelato also has people reaching out to help their clients with business reviews as well as offering advice on how to grow your business based on it's current stage and performance. We're very happy with Gelato and I would recommend them to anyone looking to start or grow their business using POD
Hi there, Thank you very much for taking the time to write this 5 star review. We love to hear that we have helped you grow your business, and that our support is fast year round! Your recommendation means a lot to us, and we look forward to continuing to support your growth long into the future. We remain available 24/7 in case you need anything. Kind regards, Kyle
Sehr durchdacht und läuft gut ohne viel denken zu müssen. Danke sehr. Vielen Dank! Sehr viel Danke!
Hi, Vielen Dank für das fantastische Feedback! Wir freuen uns zu hören, dass wir durch unsere Integration mit Shopify dazu beitragen können, die Führung Ihres Unternehmens zu vereinfachen. Unser Ziel ist es, den Prozess so reibungslos wie möglich zu gestalten, und wir freuen uns, dass Sie unsere Automatisierungsfunktionen als vorteilhaft empfunden haben. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Mit freundlichen Grüße, Kyle
Excellent in so many ways yet easy to use! I'd recommend Gelato for print on demand. It ticks so many boxes!
Hi there, Thank you for your positive feedback! We're glad to hear that our Shopify integration is easy to use, and allows for a great POD experience with us. If you have any questions, please don't hesitate to reach out to our support team for assistance - we're available 24/7. Kind regards, Kyle
I have to admit that I was a bit reluctant, but it is simple and works wonders. I miss more products and variations, but for some basic stuff, it is perfect!
Hello, We appreciate your honesty, and we're glad to hear that our platform has exceeded your expectations. We understand your desire for more product options and variations, and we're constantly working to expand our offerings to meet the needs of our users. Your feedback is valuable to us as we continue to improve and enhance our services. If you have any specific suggestions or requests, please feel free to share them with us. Thank you for your support and for choosing Gelato for your printing needs, Bartosz Gelato Support Team
Having major issues with product availability and how to track availability. I chose Gelato to supply art prints for my store but found that many of the products are out of stock after I spent a long time creating them. There is no indication of stock levels or when products will be back in stock again. Support is poor, the agent is never available because of technical problems and no way of finding out if the products are out of stock and when they will be available again, or if they are in fact discontinued. Why have them in the product catalogue if they are discontinued or unavailable? , as it's very time-consuming to upload products in the first place. Seriously thinking of changing suppliers and starting all over again. Need support!
Hi Choi, We are sorry to hear about the setup issues you experienced, and that you were unable to find a clear answer initially. I'm very glad to see that our team has since provided support, and managed to fully resolve this for you - we're looking forward to supporting your journey with us long into the future, and providing an excellent experience. Please don't hesitate to let us know if there's anything further we can do. Our team can be reached via live chat 24/7, or you can pass on any feedback to [email protected]. Best regards, Kyle Customer Service Manager
I ordered a metal print of one of my paintings as a test. I was shocked at the incredibly low quality. Colors were very dull. My greatest fear is that someone would order this product. Fortunately I’m just getting started and no one has placed an order. I have to assume all the other product of similar quality. Unfortunately I had to removed the app.
Hi Felix, We're truly sorry to hear you weren't satisfied with the outcome of the metal print. We'd love to investigate and provide you with a detailed explanation of what occurred, so have reached out directly to gather photos and see where we can further support you. We really appreciate you providing us this feedback, so we can improve our services moving forward, and deliver the world-class experience for which we strive. Our support team is available via live chat 24/7 through our website should you need. Please feel free to let us know if there is anything else we can do and we look forward to discussing further. Best regards, Kyle Customer Service Manager
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