Gelato: Print on Demand
Print on demand
Rating
4.8
feedback
1,099
chart
#445
All reviews
Rating Breakdown
Review RSS Feed
April 9, 2023
I received excellent assistance from the live chat team with regards to my question, despite encountering some difficulty expressing it accurately. I would like to express my sincere gratitude for the team's efforts in trying to understand and address my concern :)
Hi, thank you for taking the time to share your experience with our customer service! It's great to hear that your question was understood and addressed. We take pride at Gelato in providing high-quality products and customer service so are very glad to hear this feedback. If you have any further questions, please don't hesitate to reach out again - we're available 24/7. Best regards, Kyle
March 16, 2023
A super slick integration. Great support when I had an issue with the order not being processed automatically (user error-nothing to do with Gelato). Very happy so far!
Hello, Thank you for sharing your positive experience with Gelato! We're thrilled to hear that our integration with your platform went smoothly and that our support team was able to assist you quickly and effectively when you encountered an issue. We appreciate your business and look forward to serving you in the future, Bartosz Gelato Support Team
March 14, 2023
Gelato - Customer support at it's best! I really never experienced any help like I got from Gelato! The support team is REALLY listening to you and they do their absolute BEST to help you with your problem AND also listen to you when you speak about improvements they could implement! Did I tell you they work fast also? Because they really do! I'm happy to be with you! Keep up the GREAT work <3
Hello, Thank you for taking the time to leave such a positive review of your experience with Gelato's customer support team. We strive to provide the best support possible and it's great to hear that our team was able to assist you with your needs in a timely and efficient manner. We also appreciate your feedback on how we can improve our services and will take it into consideration for future updates. Thank you for choosing Gelato as your printing partner and we look forward to continuing to serve you in the future, Bartosz Gelato Support Team
March 5, 2023
Gelato is a great app! I've been really impressed with how easy this app is to use. I have also purchased products and the quality is great, delivery times are as promised. I cannot fault this app or company. Absolutely love it and would recommend to anyone looking to start POD. You will not be disappointed.
Hello, Thank you for your wonderful review of Gelato! We're thrilled to hear that you find our app easy to use and that you're happy with the quality of the products and delivery times. We're always striving to provide the best possible service and we appreciate your recommendation to anyone looking to start POD. If you have any suggestions for how we can continue to improve, please don't hesitate to let us know. Thank you for choosing Gelato, Bartosz Gelato Support Team
Feb. 15, 2023
The best in the industry. Shipping and fulfillment is super fast. No customer complaints so far and I hope Gelato will continue to add more product lines
Hello, thank you for your positive review! We're glad to hear that you're satisfied with our shipping and fulfillment speed and that you haven't received any customer complaints. We're constantly working to expand our product line and offer more options to our customers, so stay tuned for updates! If you have any suggestions for specific products you'd like to see, feel free to let us know. Thanks for choosing Gelato, Bartosz Gelato Support Team
Feb. 14, 2023
Gelato has been great for me so far. Especially their customer service. I've used other Print on demand companies and their customer service is no way near as good as Gelato's is. I'd like more variety. If Gelato added hats & beanies I wouldn't have any need for the other print on demand companies I currently use. Overall great service and great company.
Hello, thank you for your feedback on Gelato! We're happy to hear that you've had a great experience with our customer service, and we appreciate your suggestion for adding more variety to our product offerings. We are always looking to expand our product selection and will definitely take your request into consideration. Thank you for choosing Gelato, and we look forward to continuing to support your business, Bartosz Gelato Support Team
Feb. 9, 2023
Super easy user interface and some of the best customer support I've ever experienced. I've had a bunch of difficulties getting the print colours right, but I think this was mostly due to oversights on my part. A few things that would make these 5 stars shine even brighter would be: The possibility to upload PDF ready prints for posters instead of having to use their own product designer tool (fewer steps, fewer potential mistakes). I'm currently using a workaround to achieve this. Better mockups! I'm on Gelato Gold and must say that the mockups are more a Bronze kinda' deal, so I'm using Freepik premium mockups to achieve high quality. The possibility to allow customers to choose shipping partners based on their preferences. Not exactly sure if you'd need a Shopify Plus account to achieve this, but in any case it's trust building and should be possible. A final ask.. would be more automation on the shipping and invoices part. I'd like to be kept up to date regarding delays and have invoices automagically sent to my billing system (could be as easy as forwarding to an email). Anyway! All in all this is my first exposure to a print on demand service and I'm quite impressed with the tech, team and integration. Cheers
HI Von Streg, We're very glad to hear you're thrilled with our customer support, and the user interface! Thank you for your feedback and suggestions which we'll pass along to the relevant teams. We're constantly working on improving our service, and have exciting plans in some of those areas. Regarding the point on PDFs, we actually do allow the upload of print files and have some recommendations here: https://apisupport.gelato.com/hc/en-us/articles/360010094399-What-are-the-design-requirements-for-PDF-uploads- It is found in the step prior to "start designing" in the product catalogue, by clicking on the three vertical dots. In case you need any support with this, please don't hesitate to reach out, we're available 24/7. Best regards, Kyle
Feb. 7, 2023
It has been quite seamless so thank you all very much. The prices are a bit high to make decent returns but still a fantastic website to use to get into the industry.
Hello, Thank you for sharing your experience with us. We're glad to hear that you've found the process to be seamless and that you're able to create products easily. We're doing our best to offer competitive pricing, together with high quality of the products. Did you know, that with Gelato+ subscriptions you can save even up to 50% of shipping costs? We hope this is something that will help you to keep your costs low: https://www.gelato.com/en-US/plus If there's anything we can do to help improve your experience, please don't hesitate to reach out to us. Best regards, Bartosz Gelato Support Team
Jan. 10, 2023
Intégration à Shopify ultra simple, service d'impression et de livraison très rapide. Tarifs attractifs.
Bonjour, Merci d'avoir pris le temps de laisser cet avis. Nous sommes heureux d'apprendre que vous avez pu facilement intégrer Gelato à votre boutique Shopify, et nous serons heureux de voir votre entreprise se développer avec nous. Si vous avez besoin d'aide, notre équipe d'assistance est à votre disposition 24 heures sur 24, 7 jours sur 7. Meilleures salutations, Bartosz Équipe d'assistance Gelato
Dec. 29, 2022
I m gonna give them 5, they are really good, honestly, the service is great even the delivery service is great fast and reliable, my store with their product mockups is awesome, truley as my first pod service they are great,
Hello, Thank you for taking the time to leave us a review and for your kind words about our service. We are glad to hear that you had a positive experience and that you are satisfied with the service you received. It is wonderful to hear that you found our delivery service fast and reliable and that you are happy with the product mockups you received. We are glad that you consider us a great POD service and that we were able to meet your expectations. Thank you for choosing Gelato as your POD service. We hope to have the opportunity to assist you again in the future. Best regards, Bartosz
Aug. 3, 2023
Update Update... Thy seem to listen and take things serious. It might not be they implement new things right away, but things do take time and some things can not be done overnight. Since the last review, they have upped there game and there support is still really good, as its always been. I have not had any issues in a good while with quality, actually the quality seems to be really good again. Shipping time is okay, I would love it to be faster, but who wouldnt? Atm. the shipping time looks more than reasonable. The Pricing is good, and in most/many cases better than competion. The gelato app/system has gotten faster and much better. though still room for improvement. But overall its good. What I like is there respon on new ideas and that they actually want you to succed as a business. They wont do the hard work for you, but they do want to help as much as they can. And also it does seem that they do take it serious that the print companies they partned with has to live up to some high standards. The ones that in the past made som real bad things etc. I dont get them anymore (maybe the are kciked out again? Again, it does seem they do want to learn from there mistakes and make it right and better. ---------------------------------------------------------------------------- Once good but not now!! where to start... Gelato has many good ideas. But Quality in many cases are not that good sadly. Seen better for sure, but its still in the range of okay When i first started out, i changed from printful, as there prices was starting to get to high (only problem I had really) and Gelato seemed okay on there prices and did offer an okay product range. The first orders I had, no issues, thoug not the fastest shipping. Now every order is made, and tracking number is made, the products sits for 1-2 weeks before it get shipped... WTF and thats not normal at all, make the product and ship it. Its not that hard at all And dont give me the crap about uh peak times. If you cant handle peak times, maybe just stop what your doing. You should for sure look into some of your printers, alot of them are NOT up to standard. The Support has always been really good. Now it all depends what agent you get. Some agents are simply put, just lazy, dont know what they are doing/talking about. So support is a question of luck to recieve good or bad support Its all good you sometimes reimburst orders thats not made, but that doesnt help against loosing customers in our end. I can sadly NOT at all recommend Gelato in current state I will most likely go back to printful or begin to make most products myself (As I do have a B2B print company)
Hi John, We are truly sorry for the experience you've had with us - this is definitely not up to the standards which we strive for. We'd also like to thank you for providing us with this feedback, and helping us to improve our services moving forward. We hope that the steps we've shared on the call and via email highlight the importance we have given this, and shows why this won't be repeated. We'd love to have the opportunity to again provide you with a 5-star experience moving forward. Best regards, Kyle Customer Service Manager
Nov. 24, 2022
app molto facile da usare, veloce e comoda, utile , semplice . App ben fatta , che ti permette di sbizzarrirti come vuoi...
Salve, Grazie per la recensione. Siamo lieti di sapere che l'app funziona bene per voi e ci auguriamo di vedere la vostra attività crescere con noi. Nel caso in cui avesse bisogno di qualcosa, il nostro team di assistenza è disponibile 24 ore su 24, 7 giorni su 7. Grazie, Bartosz
Nov. 20, 2022
I love my Shopify/Gelato integration! It's helped me to quickly stock my art shop with quality stretched canvas prints of my digital art and original oil paintings at http://www.marcybrennan.com
Hello, thank you for the review. Great to hear the integration works well, your shop looks ready to get its first sales! Calendars are definitely a good choice in the current period, so we'll keep fingers crossed for your sales to sky-rocket 🚀 In case you'd need any support, we're here 24/7. Thanks, Bartosz
Nov. 17, 2022
I'm using Gelato to kickstart my idea of on demand T-shirt printing business. So far, I am very satisfied.
Hello, Thank you for the review! Great to hear we can be a part of this journey. Apparel and t-shirts are a great choice, and we also have a limited time offer that may be interesting for you. If you subscribe now to Gelato+, you will get free shipping on all apparel orders over $25 in Europe, and in the US until the end of year - at no additional cost: https://www.gelato.com/en-US/plus In case you'd need any help setting up your Shopify store, our team is available for you 24/7. Thanks, Bartosz
Nov. 4, 2022
So far so good! I've only used it for calendars but they were all shipped out fast and customers are pleased! Hurrah! Thanks so much guys.
Hello Emily, Thank you for your review. We're happy to hear that your first orders went well, calendars are a great choice in the end of the year, and we're looking forward to see you selling even more of them, as the New Year is coming soon! By the way, have you looked into Gelato+ subscription? This one allows you to save 30% of shipping costs, so you can offer even more competitive prices to your customers: https://www.gelato.com/en-US/plus If you need anything, let us know - we're available for you 24/7. Thanks, Bartosz
Oct. 30, 2022
Wir nutzen die App, um unseren Social Media Abonnenten, Produkte anzubieten, die sie lieben und mit denen sie eine wahre Verbindung haben. Die App funktioniert hervorragend und ihre Anwendung ist zum großen Teil sehr leicht zu erlernen.
Hallo, vielen Dank für Ihre Bewertung. Wir freuen uns zu hören, dass Ihnen unsere App gefällt und dass Ihnen und Ihren Kunden unsere Produkte gefallen. Unser Kundendienstteam steht Ihnen rund um die Uhr zur Verfügung, falls Sie etwas benötigen. Mit freundlichen Grüßen Kyle.
Feb. 18, 2024
Easy to use, plenty of online support.
Hello, thank you for the review. We're glad to hear you find Gelato easy to use! This article should help you with the sizes: https://apisupport.gelato.com/hc/en-us/articles/360017726419-Can-I-add-a-new-variant-to-an-existing-product-in-Shopify-. In case you'd need any further assistance, out Agents are available via live chat 24/7, and will walk you though the process step by step. Thanks, Bartosz
Oct. 25, 2022
LOVE IT! Amazing printing company with great customer support. I have been able to grow and scale my business with their help.
Hello, thank you for the review. We're glad to hear you enjoy Gelato so far, and we're looking forward to see your business growing! In case you'd need help, we're available 24/7. Thanks, Bartosz
Oct. 21, 2022
So far so good. Still early but lots of flexible helpful options and much still to explore. Have placed first order to monitor fulfilment process. Again, so far so good.
Hello, thank you for the review. We're glad to hear you enjoy Gelato so far, and we hope you will enjoy even more after you'll get familiar with all the features and capabilities! In case you'd need help, we're available 24/7. Thanks, Bartosz
Oct. 13, 2022
Alles heel duidelijk uitgelegd, verloopt vlot. Ook heel tevreden van de customer service via chat, wordt steeds vlot en snel opgelost.
Hallo, bedankt voor de beoordeling. We zijn blij om te horen dat alles soepel verloopt! Ons support team staat altijd voor je klaar - 24/7. Bedankt, Bartosz