Gelato: Print on Demand

I really have to say I am very disappointed with Gelato at the moment. I addition to the problems with the hanging brackets (see below), a lot of the aluminum prints get damaged in the mail multiple times!! Because the prints are wrapped in the THIN CARDBOARD with no corner protection, I am soooo tired of the problems, that keeps getting worse insted of better..... :-( The aluminum prints used to come in a proper box, now its just terrible thin cardboard, really a scandal. There is also no way of contacting Gelato to let them no, instead I have to write a poor review to get attention. But really; print quality good, and customer service good, but except a lot of problems with shipping damages and repeated problems that never becomes better :-( I am generally very happy with Gelato. The print quality is superb and the customer service is amazing. But I have one huge problem with the hanging brackets of the large aluminum prints that has a very good print quality and is very popular; they are not strong enough for the large prints, so I have had around 30+ customers where the print fell down. Once damaging a newly renovated flooring and expensive wallpaper. Its very stressful and after many attempts, I have succeeded in getting Gelato to take this seriously, but they are NOT changing anything.

Endless problems with print quality and damaged prints. I used gelato for hundreds of photo, aluminium, and acrylic prints. I'm having to move my services to other providers after endless problems with items arriving damaged in post, and poor print quality. "Museum Quality" prints are often scuffed and scratched. They do not appear to be high quality. Packaging is typically in a corrugated cardboard envelope that bends easily and damages the print. Gelato will offer reprints on damaged items for free, but often these reprints arrive with the same problems. Wooden frames are extremely cheap, wood colour does not match that on the website. "Aluminium Dibond" prints in New Zealand and Australia are not printed on 3mm dibond as advertised, but directly onto 1mm aluminium sheet. Again this often arrives bent. Packaging often has no corner protection. Occasionally the mounting bracket is attached upside down. The app is intuitive and responsive. Customer service is excellent. But these don't help if the end products have such quality control issues.

I love the integration. It works seamlessly. The only concern is the flat rate shipping. Your Shopify store charges a flat rate but the actual shipping cost would vary by weight and there's no way to solve this other than editing shipping profiles for each product and each shipping zone which is quite tedious

Working with Gelato as our fulfillment partner has been an absolute pleasure. Their fully hands-off fulfilment has allowed our business to grow smoothly. I'm able to use my time for product development, marketing and planning, rather than fussing over fulfillment every day. Their localised production means we were able to seamlessly expand from Europe to the US without any heavy lifting on our end. The customer service is top notch (I haven't had to wait more than a minute to reach an agent). If you're looking for a print-on-demand partner, I have no hesitations in recommending Gelato. Bill Malin & Mizen malinandmizen.com

New to Print On Demand...and have been very happy with products ordered and delivery has been quick. Enbaled me to add to product range easy.

Gelato works seamlessly with Shopify and I mean seamlessly! Great range of products, that hopefully will be added to in the future.

Gelato has been great! Customer support is excellent and the quality of the products is very good! They have 24/7 live chat and they always want to help. On top of this they have a customer success manager for you. Thank you Laura and team! Vicente and Mariana

Gelato is a great print on demand app, their team is very helpful and products quality are excellent. I highly recommend it

Very happy with Gelato. Integration with our Shopify store works great and is very easy to manage. Really helpful support staff too - always there and easy to work with. Product range is great and production and delivery has already proven better than some other POD providers. Thanks Gelato.

I’m new to the Gelato app, and their service. However they have a seamless integration system, their product quality is bang on with the quality I sell in our Brick and Mortar stores and their customer service is amazing!

Good quality products, worldwide delivery and relatively fast customer service. However the order platform is somewhat buggy and prices for product tend to be increased with short notice (or even no notice).

The integration with Shopify works impeccably. Things that I would change: - If you published a product with shipping included, you cannot change the option later - for the personalize design the image resizing tool behaves weird. Over all, I'm pretty happy with it by now.

I've tried a few POD and Gelato has been my preferred for a number of reasons. The app integrates well with my sales channels so that orders are automatically fulfilled. The customer service from Gelato is pretty incredible, I get responses to all inquiries very quickly and have a resolution in time to responds to my customers so that they aren't waiting either. Highly recommend Gelato for your POD integration with Shopify!

Love the services and that I can print my posters locally in so many countries around the world, which makes my work so much easier! :)

I've been using this app to sell art prints and have been really enjoying it. The decentralized production model is something that I really love both from a cost/time savings standpoint but also it is so much better for the environment. The paper prints have always been fantastic, but I have had quite a few hiccups with metal prints along the way (my first order was a metal print and they sent me someone else's piece, the replacement had holes cut in it for acrylic prints. And a third order more recently had no mounts included). Each one was fully refunded and replaced very quickly, and my customers have so far had no problems like this whatsoever after a year of selling on here. TLDR: The idea behind this app is fantastic, the products are great, there may be a few hiccups but so far it has definitely been worthwhile.

Very happy with Gelato. Customer support is great and the website (hub) is easy to use. I would like the mock-ups to have a bit more variety. But I am currently using other services for this :)

UPDATE: I had a chat with customer service and the problem was solved. It was a glitch, a pretty annoying one but just a glitch! Everything else has been going well since and customer service was extremely nice. So far so good :) This app is so problematic! It went into some of my shopify settings and changed them, for example it changed the fulfillment of some random products of MINE to gelato for no reason, causing people to not be able to purchase them from my store anymore and making me lose sales! HOW RANDOM IS THAT?? Not to mention how hard it is to ignore products on the platform. Jeez. Can't wait for calendar season to be over so I can erase it and never use it again.

EDIT: I must update my original review. I received a call today from Alyssa from Gelato. She was very friendly and attentive to the issues I brought up. We spent a good amount of time on the phone. It never felt like she was just trying to get me to change this review. I felt as though she cared about the issues and wanted as much detail as possible. while I am still frustrated about the experience detailed below. I do believe that the company cares about us. I've never had a company reach out to me to resolve things before. It really was a pleasant experience. I said it in my original review and I'll say it again the products I have received are absolutely beautiful. After the chat I had with Alyssa I can honestly say I would recommend Gelato. They boast 72 hour delivery times. My first order took a week to be printed. and still hasn't arrived after 17 days. Nothing has arrived in 72 hours. it's impossible to get customer service to answer. If they do answer you won't get a follow-up answer after the first answer clearly doesn't even attempt to answer your question. I gave it 2 stars because if you're lucky enough to receive an order the products are very nice. but beware you'll probably have angry customers looking for their orders and you won't get any answers to give to them.

An update: Ultimately disappointed with their service. Unhelpful and clueless customer service. Uneven print quality. Very limited product range in the apparel category. Confusing and slow design editor that they keep changing all the time and not always for the better. Their price point is still good but that's all.

Excellent application! Gelato delivers high quality poster print with excellent delivery time [3 - 5 days]. Also, if there is something wrong with the order their customer supports always finds a solution! Absolutely recommend!