Gelato: Print on Demand
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Our experience with Gelato has been great. The support is fast even during busy periods of the year. Gelato also has people reaching out to help their clients with business reviews as well as offering advice on how to grow your business based on it's current stage and performance. We're very happy with Gelato and I would recommend them to anyone looking to start or grow their business using POD
Hi there, Thank you very much for taking the time to write this 5 star review. We love to hear that we have helped you grow your business, and that our support is fast year round! Your recommendation means a lot to us, and we look forward to continuing to support your growth long into the future. We remain available 24/7 in case you need anything. Kind regards, Kyle
Sehr durchdacht und läuft gut ohne viel denken zu müssen. Danke sehr. Vielen Dank! Sehr viel Danke!
Hi, Vielen Dank für das fantastische Feedback! Wir freuen uns zu hören, dass wir durch unsere Integration mit Shopify dazu beitragen können, die Führung Ihres Unternehmens zu vereinfachen. Unser Ziel ist es, den Prozess so reibungslos wie möglich zu gestalten, und wir freuen uns, dass Sie unsere Automatisierungsfunktionen als vorteilhaft empfunden haben. Wenn Sie weitere Fragen haben oder Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Mit freundlichen Grüße, Kyle
Excellent in so many ways yet easy to use! I'd recommend Gelato for print on demand. It ticks so many boxes!
Hi there, Thank you for your positive feedback! We're glad to hear that our Shopify integration is easy to use, and allows for a great POD experience with us. If you have any questions, please don't hesitate to reach out to our support team for assistance - we're available 24/7. Kind regards, Kyle
I have to admit that I was a bit reluctant, but it is simple and works wonders. I miss more products and variations, but for some basic stuff, it is perfect!
Hello, We appreciate your honesty, and we're glad to hear that our platform has exceeded your expectations. We understand your desire for more product options and variations, and we're constantly working to expand our offerings to meet the needs of our users. Your feedback is valuable to us as we continue to improve and enhance our services. If you have any specific suggestions or requests, please feel free to share them with us. Thank you for your support and for choosing Gelato for your printing needs, Bartosz Gelato Support Team
Having major issues with product availability and how to track availability. I chose Gelato to supply art prints for my store but found that many of the products are out of stock after I spent a long time creating them. There is no indication of stock levels or when products will be back in stock again. Support is poor, the agent is never available because of technical problems and no way of finding out if the products are out of stock and when they will be available again, or if they are in fact discontinued. Why have them in the product catalogue if they are discontinued or unavailable? , as it's very time-consuming to upload products in the first place. Seriously thinking of changing suppliers and starting all over again. Need support!
Hi Choi, We are sorry to hear about the setup issues you experienced, and that you were unable to find a clear answer initially. I'm very glad to see that our team has since provided support, and managed to fully resolve this for you - we're looking forward to supporting your journey with us long into the future, and providing an excellent experience. Please don't hesitate to let us know if there's anything further we can do. Our team can be reached via live chat 24/7, or you can pass on any feedback to [email protected]. Best regards, Kyle Customer Service Manager
I ordered a metal print of one of my paintings as a test. I was shocked at the incredibly low quality. Colors were very dull. My greatest fear is that someone would order this product. Fortunately I’m just getting started and no one has placed an order. I have to assume all the other product of similar quality. Unfortunately I had to removed the app.
Hi Felix, We're truly sorry to hear you weren't satisfied with the outcome of the metal print. We'd love to investigate and provide you with a detailed explanation of what occurred, so have reached out directly to gather photos and see where we can further support you. We really appreciate you providing us this feedback, so we can improve our services moving forward, and deliver the world-class experience for which we strive. Our support team is available via live chat 24/7 through our website should you need. Please feel free to let us know if there is anything else we can do and we look forward to discussing further. Best regards, Kyle Customer Service Manager
Integration is not automatic when customers make an order in my store. Also, the address field only allows 35 chars, which means that in most cases you have to change your customers' orders for the address to fit the available address fields. Mug packaging is not great. Only cardboard around it, there's no bubble wrap or other kind of fragile material protection. That's not good at all and the sample I've ordered has reached me broken. Even though there's production in my country, all the orders so far have come from Germany. This leads to slower delivery times for me and my clients, which shouldn't be needed if there's production in Portugal. Other than these issues, Gelato is exactly what I was looking for and I do plan to keep using it for my small business. It does still have room to improve and that's why I'm leaving that feedback here.
Hello, Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with the integration not being automatic when customers place orders on your store. We understand the importance of a seamless integration and we're continuously working to improve this process. Regarding the address field limitation, we apologize for the inconvenience caused by the character limit. We'll take your feedback into consideration as we explore options for expanding the address field to accommodate longer addresses. We're sorry to hear about the issue with the packaging of the mugs and the broken sample you received. We'll review our packaging protocols to ensure better protection during transit and minimize the risk of breakage. We understand that delivery times are important, and we're actively working on optimizing our production and distribution network to provide faster delivery options in various regions, including Portugal. We appreciate your valuable feedback as it helps us identify areas where we can improve our services. We're committed to providing the best possible experience for our customers, and your input is instrumental in that process. If you have any further suggestions or concerns, please don't hesitate to reach out to our customer support team. Thank you for choosing Gelato for your business, and we look forward to serving you better in the future, Bartosz Gelato Support Team
It's easy to install and navigate. Support time it's helpful and step to step guide easy for follow. It's easy to create products everything is on hand and function properly. Great.
Hello, Thank you for your positive review of Gelato! We are glad to hear that you found our platform easy to use and navigate, and that our support team was able to assist you effectively. We appreciate your feedback and hope to continue providing you with great service and products in the future! Best regards, Bartosz Gelato Support Team
Hello, I accidently transfered one of my product on your app and I can't find it anymore on my shopify store. What is going on? Could you be nice enough to contact me and tell me why I can't get it back in my stock?
Hello, My name is Bartosz, and I'm the Escalations Manager at Gelato. We're sorry to hear you've faced an inconvenience while using the app. I was able to identify your account, and reached out personally via email 3 times - however, I'm afraid I didn't receive reply. Our system may sometimes work in unexpected way, especially in the beginning, when the platform is unknown and users need to spend time learning how to use and navigate within the platform. We strive to constantly improve ease of use, but in cases something is causing confusion - our Support Team is happy to assist you 24/7. We hope that you will consider giving Gelato one more try, and we would be honoured to have a chance to make the bad experience up for you. Thank you, Bartosz Gelato Support Team
Estoy encantada con Gelato. Se nota el trabajo que hay detrás para proporcionarnos herramientas que nos faciliten la tarea y que los creadores / diseñadores podamos estar más centrados en la parte creativa de nuestro trabajo. Es genial también poder acudir a expertos que te ayudan con cualquier duda que tengas. ¡Lo recomiendo muchísimo!
Hola, Nos complace mucho saber que estás disfrutando de Gelato y que nuestras herramientas están facilitando tu trabajo creativo. Nuestro equipo trabaja arduamente para brindar un servicio excepcional y para ayudar a nuestros clientes en todo lo que necesiten. ¡Gracias por recomendar Gelato! Si tienes alguna pregunta o necesitas ayuda adicional, no dudes en contactarnos, Bartosz
Works great. And if it happens that any problem occurs, the support team is there to help! Great support!
Hello, Thank you for your feedback! We're glad to hear that you're having a great experience using Gelato, and that our support team has been helpful in resolving any issues you've encountered. We're always here to assist you, so please don't hesitate to reach out if you need any further assistance. Thank you, Bartosz Gelato Support Team
Intégration à Shopify ultra simple, service d'impression et de livraison très rapide. Tarifs attractifs.
Bonjour, Merci d'avoir pris le temps de laisser cet avis. Nous sommes heureux d'apprendre que vous avez pu facilement intégrer Gelato à votre boutique Shopify, et nous serons heureux de voir votre entreprise se développer avec nous. Si vous avez besoin d'aide, notre équipe d'assistance est à votre disposition 24 heures sur 24, 7 jours sur 7. Meilleures salutations, Bartosz Équipe d'assistance Gelato
Update Update... Thy seem to listen and take things serious. It might not be they implement new things right away, but things do take time and some things can not be done overnight. Since the last review, they have upped there game and there support is still really good, as its always been. I have not had any issues in a good while with quality, actually the quality seems to be really good again. Shipping time is okay, I would love it to be faster, but who wouldnt? Atm. the shipping time looks more than reasonable. The Pricing is good, and in most/many cases better than competion. The gelato app/system has gotten faster and much better. though still room for improvement. But overall its good. What I like is there respon on new ideas and that they actually want you to succed as a business. They wont do the hard work for you, but they do want to help as much as they can. And also it does seem that they do take it serious that the print companies they partned with has to live up to some high standards. The ones that in the past made som real bad things etc. I dont get them anymore (maybe the are kciked out again? Again, it does seem they do want to learn from there mistakes and make it right and better. ---------------------------------------------------------------------------- Once good but not now!! where to start... Gelato has many good ideas. But Quality in many cases are not that good sadly. Seen better for sure, but its still in the range of okay When i first started out, i changed from printful, as there prices was starting to get to high (only problem I had really) and Gelato seemed okay on there prices and did offer an okay product range. The first orders I had, no issues, thoug not the fastest shipping. Now every order is made, and tracking number is made, the products sits for 1-2 weeks before it get shipped... WTF and thats not normal at all, make the product and ship it. Its not that hard at all And dont give me the crap about uh peak times. If you cant handle peak times, maybe just stop what your doing. You should for sure look into some of your printers, alot of them are NOT up to standard. The Support has always been really good. Now it all depends what agent you get. Some agents are simply put, just lazy, dont know what they are doing/talking about. So support is a question of luck to recieve good or bad support Its all good you sometimes reimburst orders thats not made, but that doesnt help against loosing customers in our end. I can sadly NOT at all recommend Gelato in current state I will most likely go back to printful or begin to make most products myself (As I do have a B2B print company)
Hi John, We are truly sorry for the experience you've had with us - this is definitely not up to the standards which we strive for. We'd also like to thank you for providing us with this feedback, and helping us to improve our services moving forward. We hope that the steps we've shared on the call and via email highlight the importance we have given this, and shows why this won't be repeated. We'd love to have the opportunity to again provide you with a 5-star experience moving forward. Best regards, Kyle Customer Service Manager
I love my Shopify/Gelato integration! It's helped me to quickly stock my art shop with quality stretched canvas prints of my digital art and original oil paintings at http://www.marcybrennan.com
Hello, thank you for the review. Great to hear the integration works well, your shop looks ready to get its first sales! Calendars are definitely a good choice in the current period, so we'll keep fingers crossed for your sales to sky-rocket 🚀 In case you'd need any support, we're here 24/7. Thanks, Bartosz
So far so good! I've only used it for calendars but they were all shipped out fast and customers are pleased! Hurrah! Thanks so much guys.
Hello Emily, Thank you for your review. We're happy to hear that your first orders went well, calendars are a great choice in the end of the year, and we're looking forward to see you selling even more of them, as the New Year is coming soon! By the way, have you looked into Gelato+ subscription? This one allows you to save 30% of shipping costs, so you can offer even more competitive prices to your customers: https://www.gelato.com/en-US/plus If you need anything, let us know - we're available for you 24/7. Thanks, Bartosz
Easy to use, plenty of online support.
Hello, thank you for the review. We're glad to hear you find Gelato easy to use! This article should help you with the sizes: https://apisupport.gelato.com/hc/en-us/articles/360017726419-Can-I-add-a-new-variant-to-an-existing-product-in-Shopify-. In case you'd need any further assistance, out Agents are available via live chat 24/7, and will walk you though the process step by step. Thanks, Bartosz
LOVE IT! Amazing printing company with great customer support. I have been able to grow and scale my business with their help.
Hello, thank you for the review. We're glad to hear you enjoy Gelato so far, and we're looking forward to see your business growing! In case you'd need help, we're available 24/7. Thanks, Bartosz
Alles heel duidelijk uitgelegd, verloopt vlot. Ook heel tevreden van de customer service via chat, wordt steeds vlot en snel opgelost.
Hallo, bedankt voor de beoordeling. We zijn blij om te horen dat alles soepel verloopt! Ons support team staat altijd voor je klaar - 24/7. Bedankt, Bartosz
Sehr einfache Integration, intuitive Bedienung. Klare, verständliche Benachrichtigungen während Bestellprozessen.
Hallo, danke für Ihre Bewertung. Es freut uns zu hören, dass Gelato für Sie wie erwartet funktioniert, und wir freuen uns darauf, auch in Zukunft mit Ihnen zusammenzuarbeiten. Falls Sie etwas von uns brauchen, sind wir 24/7 erreichbar. Mit freundlichen Grüßen, Bartosz
The best print on demand app I've used to date. Easy to use, great product choices and terrific 24/7 customer support. Exactly what we needed!
Hi Gage, thanks so much for the review. We're very glad to hear your thoughts on the ease of use, the products and our customer support team - we'll be sure to pass on your feedback! Kind regards, Kyle.
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