Gelato: Print on Demand
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Excellent
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
works great, very easy to use the tools, and the Mockups makes the products look great when exported to my internett-site.
Hello, Thank you for the fantastic feedback! We're thrilled to hear that you find Gelato easy to use and that our tools are helpful for your needs. If you have any more insights or if there's anything specific you'd like to share, feel free to let us know. Wishing you continued success, Bartosz Gelato Support Team
So far so good! I'm looking forward to getting some orders for my new e-commerce store!
Hello, That's fantastic to hear! We're thrilled to be a part of your e-commerce journey. If you have any questions, need assistance, or want to share your successes along the way, feel free to reach out. Wishing you the best of luck with your new store, and we hope it brings you plenty of orders and success! If there's anything we can do to enhance your experience, let us know. Happy selling, Bartosz Gelato Support Team
Great
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
perfectamundo !!! gelato should win an award for best business model. i am hoping for big things to come in 2024 for gelato and their customers worldwide. SPACEJET STUDIO director henri dowd was fortunate to discover gelato and this amazing pod cybernetic direct to garment process which is just perfect for artist. gelato puts the life back into creative ecommerce. thankyou genius at work.
Hello, Thank you so much for your incredibly positive feedback! We're thrilled to be part of your creative journey at SPACEJET STUDIO. It's our aim to provide innovative and efficient solutions for artists and businesses, and your support means the world to us. Here's to a fantastic 2024 filled with creativity, success, and many more amazing creations. If there's ever anything you need or want to share, feel free to reach out. Wishing you continued success and inspiration, Bartosz Gelato Support Team
Gelato is already my wall art supplier. I'm now in the process of moving all garments and most homewares from Printful to Gelato. The expand product feature is easy to use. I could suggest a few edits to make it easier.
Hello, We're honored to be your favorite among the POD platforms! If there's anything specific you appreciate about Gelato or if you have any suggestions for improvement, we'd love to hear more. Thank you for choosing Gelato, Bartosz Gelato Support Team
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
Lätt att använda på många sätt. Man får avsätta lite tid för att lära sig alla funktioner.
Tack för din feedback! Vi är glada att höra att du upplever Gelato som lätt att använda på olika sätt. Om du har några specifika områden där du tycker att vi kan förbättra eller om det är några särskilda funktioner du skulle vilja se, tveka inte att låta oss veta. Vi är här för att hjälpa till och göra din erfarenhet ännu bättre.
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
I love your user-friendly design tools and efficient order processing. You provide valuable customer service and address any issues with items needing to be printed correctly. I admire how Gelato handles potential hiccups in the printing process, ensuring a positive outcome for you and your customers.
Hello, We truly appreciate your kind words and support! It's fantastic to hear that you're loving Gelato's user-friendly design tools and efficient order processing. We're committed to providing top-notch customer service and ensuring that your experience with us is smooth and hassle-free. If you ever encounter any issues, know that we're here to address them promptly and make sure the final product meets your expectations. Thank you for choosing Gelato, and we're excited to continue supporting your business, Bartosz Gelato Support Team
Hello, Thank you for the review! Our Team is available 24/7 if you ever need assistance. Best regards, Michal Gelato Support Team
CAUTION - Gelato automatically imports all current products from your store and syncs also all orders from different suppliers "as a feature". You have to deselect the option manually to import orders and you currently cannot deselect the import of all products. I cirrently have 2 gelato products and 80+ products from other suppliers, which are not the business of gelato. In times of data protection, this must be an opt-in feature to be selected with full awareness - at least an option which can be deselected... btw, the onboarding is also quite complicated and orders will NOT be fulfilled automatically from the scratch. So, I lost a big opportunity :-(
Hi Siegfried, Thanks for the great call earlier. Once again, we're truly sorry about your onboarding experience, and really appreciate the feedback points which we'll use to improve. We'll be emailing you shortly with the actions we've already taken, as well as our next steps, as we want to ensure you are delighted with our system and have the necessary tools to easily manage products and orders to your preferences. Please don't hesitate to reach out to our Customer Service team, who are available 24/7, for anything you may need. We look forward to supporting you. Best regards, Kyle Customer Service Manager
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
Smooth integration with Shopify, very easy to setup/maintain products, great support, fast updates to Shopify and highly detailed order info/tracking.
Hello there, Thank you so much for taking the time to share your positive experience with our Shopify integration. We are glad to hear that you found it smooth and easy to set up and maintain your products. Our team works diligently to ensure that our integration seamlessly integrates with Shopify, making it hassle-free for our users. We are delighted that you found our support to be great. Providing excellent customer service is one of our top priorities, and we are always here to assist you every step of the way. Feel free to contact us if we can be of any assistance. Thank you for choosing Gelato! Best regards, Michal Gelato Support Team
Hi there, We're happy to hear that you're satisfied with our platform. At Gelato, your satisfaction is our top priority, so we appreciate your positive feedback. Should you have any questions or need assistance in the future, please don't hesitate to reach out - we're available 24/7. Kind regards, Michal Gelato Support Team
The integration was all automatic and everything is easy to use or learn. Shipping from the team at Gelato is also great in my experience so far
Hello, We're glad to hear that you've found our integration seamless and the platform easy to navigate. Our commitment to providing a smooth experience from integration to shipping is at the heart of our service. If you ever have more questions or need assistance, don't hesitate to reach out. Your satisfaction is our priority, Bartosz Gelato Support Team
Love it!! All in all a great service and super products!!!
Hello, Thank you for your positive feedback! We're thrilled to hear that you're having a great experience with Gelato. Making shipping and order management easier for you is our goal, and we're here to provide excellent customer support whenever you need it. If you have any more comments or questions in the future, feel free to reach out. Your recommendation means a lot to us, Bartosz Gelato Support Team
I would strongly recommend Gelato, easy to use, help is always available and the way the fulfillment works with Shopify makes it nearly effortless
Hello, Thank you for your strong recommendation! We're delighted to hear that Gelato's user-friendly platform and seamless integration with Shopify have made your fulfillment process so smooth. If you ever need further assistance or have more to share, don't hesitate to reach out. Your success is our priority, Bartosz Gelato Support Team
I use the Gelato app daily, as my sole POD dropshipper for both my Etsy store and my Shopify dot com. I think Gelato is excellent: it works quickly, smoothly, effectively, and efficiently; I've had zero interest in looking into any other service. The mobile app is great, in some cases quicker and more effective than the desktop app (in approving orders, for example). The role that Gelato has played in magnifying the reach and breadth of my side-hustle can't be over-stated: it opened up the entire world to my products, substantially deepened my product line into frames, canvas, mugs, and t-shirts, and I regularly get compliments from many of my customers (some of whom are in far-flung locations like Perth, Australia) at how fast the service is, and how thorough the packaging is (a reflection on how Gelato chooses its international partners). My customer dissatisfaction rate is about 2%, but my satisfaction rate with how my dissatisfied customer issues have been addressed and resolved is 100%. Customer service reaction time is extremely quick, and clearly devoted to over-delivering solutions. Naturally the numbers have to make sense for your business, but I'm a Gelato Gold+ subscriber and that continues to stand as the easily the best ROI I've seen - absolute no-brainer. I recommend it without reservation.
Hi there, Thank you very much for taking the time to write this detailed review. We are very happy to hear that you've found our platform reliable and easy to use. At Gelato, we strive to offer a wide range of high-quality products that can be produced locally around the world, and delivered sustainably. It's great to hear that we could support you via the growth of products and geographical regions, while your customers have noted the fast delivery. We continue to work on making our integrations better each week, and also on releasing new features that will help you further grow your business. Should there be anything needed our Customer Service team can be reached 24/7, and we are always passing on feedback so we can further improve our services. Thank you for choosing Gelato! Kind Regards, Kyle
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