Gelato: Print on Demand
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it was great
Hello, Thank you so much for taking the time to leave an excellent rating! We are glad to hear that your experience with our Shopify app was great. Our Team is available 24/7 if you even need assistance. Best regards, Michal Gelato Support Team
Thanks a lot for great service
Hello, Thank you for your feedback! We're glad to hear that you are happy with our service and integration with Shopify. If you have any more insights or suggestions, feel free to share. Warm regards, Michal Gelato Support Team
Hi, Thank you so much for taking the time to leave an excellent rating! Our Team is available 24/7 if you ever need assistance. Best regards, Michal Gelato Support Team
Super user friendly and convenient to use the dashboard. Integration between Shopify and Gelato is a one click step
Hello, Thank you for your kind words! We're delighted to hear that you find Gelato user-friendly and that the Shopify integration has been smooth for you. If you have any more feedback or questions, feel free to reach out. Happy printing, Bartosz Gelato Support Team
Really easy app to use, very competitive on pricing for a UK based store. Definitely worth a look, I changed my original suppler after hearing a podcast about this company, then doing my own research.
Hello, That's fantastic to hear! We're glad you find Gelato easy to use and competitive on pricing for your UK-based store. If you ever need support or have any questions, feel free to reach out. Thank you for choosing Gelato, Bartosz Gelato Support Team
Hi, Thank you so much for taking the time to leave an excellent rating! Our Team is available 24/7 if you even need assistance. Best regards, Michal Gelato Support Team
Everything worked well for a while, but once we hit December, Gelato started missing ship/delivery dates. We have orders placed a month ago that still haven't shipped. Their customer support apologized and told us to check each order's updated estimated delivery date. Of course, that's meaningless because Gelato simply kept updating the delivery date later and later. Use this app if you'd like hundreds of angry customers wondering where their orders are weeks later.
Hi, We are truly sorry to hear about the experience you've had with us - we aim for complete transparency, and are always striving to provide a reliable service. Thank you for providing us with this feedback and allowing us to investigate, learn and improve. We've reached out directly via email with the actions we've already taken, as well as our next steps. I would like to clarify that these production times are not up to our usual standards, as even though we took action to resolve this, there were some isolated delays during this holiday season. This is now cleared, so we hope we can return to providing you with our usual lightning-fast turnaround and delivery. Please don't hesitate to reach out to us 24/7, for anything you may need. We look forward to supporting you in the future. Best regards, Kyle Head of Customer Service
Print quality second to none. Super easy to navigate and add new products and I say that as a complete novice! The biggest thing though is the resources available to help grow your business and the exceptional, responsive customer service team.
Hello, Thank you for your fantastic feedback! We're thrilled to hear that you find our print quality exceptional and our platform easy to navigate, especially as a newcomer. We aim to provide valuable resources and responsive customer service, so it's rewarding to know that these aspects are making a positive impact. If you ever have more insights or suggestions, feel free to share. Happy printing and growing your business, Bartosz Gelato Support Team
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
Responsive customer service and seamless shopify integration.
Hello, Thank you for your feedback! We're glad to hear that you find our customer service responsive and our integration with Shopify seamless. If you have any more insights or suggestions, feel free to share. We're here to help, Bartosz Gelato Support Team
Best POD platform by far. Unbeatable customer service and support.
Hello, Thank you so much for your kind words! We're thrilled to hear that you find Gelato to be the best POD platform with unbeatable customer service and support. If you ever have more feedback or any questions in the future, feel free to reach out. We're here to help and support your printing needs. Happy printing, Bartosz Gelato Support Team
So far so good. I have only placed a test order so far, but the integration with my Shopify store has been very smooth.
Hello, That's great to hear! A smooth integration with your Shopify store is crucial for a seamless experience. If you have any further questions or need assistance as you continue using Gelato, feel free to reach out. Best of luck with your store, and if there's anything specific you'd like to share or discuss, we're here to help, Bartosz Gelato Support Team
My experience with Gelato, particularly with Styrbjörn, has been outstanding. He dedicated numerous hours on Google Meets calls to help me with a unique use case, demonstrating exceptional commitment and expertise. His efforts significantly contributed to the success of my project. I also want to appreciate Dasha, my Customer Success Manager, for her valuable support throughout. Gelato's team shows a remarkable ability to accommodate specialized needs, offering personalized and professional service. I highly recommend them for anyone looking for top-notch print-on-demand services.
Hello, Thank you so much for sharing your positive experience with Gelato and highlighting the outstanding support you received from Styrbjörn and Dasha. We're thrilled to hear that our team's dedication and expertise have contributed to the success of your project. If you have any further questions or if there's anything else we can assist you with, feel free to reach out. We appreciate your recommendation and look forward to continuing to support your print-on-demand needs, Bartosz Gelato Support Team
Very professional and easy to use.
Hello, We're delighted to hear that you find Gelato professional and easy to use! If you have any specific aspects you'd like to highlight or if there's anything you'd like to see improved, feel free to share. Your feedback is valuable, and we're here to make your experience with Gelato exceptional. Thank you for choosing us, Bartosz Gelato Support Team
Gelato is the BEST. Excellent quality. Excellent customer service. LOVE doing business with you!
Hello, Thank you for your enthusiastic feedback! We're thrilled to hear that you're having a great experience with Gelato. If there's anything specific you love or if you have any suggestions for improvement, feel free to share. We appreciate your support and look forward to continuing to serve you, Bartosz Gelato Support Team
The ordering and purchasing process is simple and easy keeping you up-to-date at all times on where your order is.
Hello, Thank you for sharing your positive experience with the ordering and purchasing process on Gelato! We're pleased to hear that our platform is providing you with a simple and easy experience, and we appreciate your feedback. If you ever have more comments or if there's anything specific you'd like to see improved or added to the platform, feel free to let us know. We're here to assist you, Bartosz Gelato Support Team
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
Gelato has been amazing! I started selling prints of my photographs and had little idea of where to start, and then I discovered Gelato. My experience has been fantastic. Thank you!
Hello, You're very welcome! It's wonderful to hear that Gelato has been amazing for your print-selling journey, especially with your photographs. If you ever have more questions or need assistance, feel free to reach out. Wishing you continued success with your business, Bartosz Gelato Support Team
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
Hello, Thank you for the review! Our Team is available 24/7 if you even need assistance. Best regards, Bartosz Gelato Support Team
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