All reviews

Rating Breakdown

  • 5
    95% (2,896 ratings)
  • 4
    3% (81 ratings)
  • 3
    0% (11 ratings)
  • 2
    0% (9 ratings)
  • 1
    2% (50 ratings)

Reviews with Text

  • 94% (2,856)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 23, 2022

This is a very powerful app with a lot of flexibility. For novices like me, there is a learning curve; but once you get there, you get there. The support (although there is sometimes a wait) is fantastic. I can't wait to see the finished product!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for rating your experience with GemPages! We strive to provide our customers with the greatest possible experience. However, sometimes errors may occur even when the greatest care is taken. So thanks for your kind words and we look forward to having more great experiences in the future! Happy Selling! Cindy | GemPages Customer Success Team

5 / 5 Share

Aug. 23, 2022

This application is very good, very easy to use with many functions and the support is very effective!

Using app

Over 3 years

Total reviews

12

Average rating

4.7

Developer Reply

We're excited to hear that you're enjoy the app. Don't hesitate to let us know if there is anything more we can do to help. We're always happy to assist! Best wishes!

5 / 5 Share

Aug. 23, 2022

Was so done with the default page designs that Shopify had, am happy that Gempages allows me to design my store in my ideal. While I do not have too much coding experience, their team has been very patient in aiding me with ironing out bugs and issues I have with custom liquid coding. Their support has been very responsive and approachable, making my web building experience much more at ease!

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

We were delighted to get your review! It really put a big smile on our faces. Happy to hear that our support agents accompanied you throughout your entire experience with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email address [email protected]. Best, Nathan | GemPages Customer Success Team

5 / 5 Share

Aug. 22, 2022

Been using Gempages since around 1,5 years. It makes it easy for us to design beautiful pages about our brand, team and sourcing efforts. We also use it to design blog posts and easily insert video's and products. Especially the ease of adding a selection of products from a collection is great for selling in blog posts. We recently updated our theme and ran into some issues. Gempages support was very quick to help us and solve these. We're based in Asia, and often have longer waiting times for services that operate from a different time zone. With the 24/7 support we don't have these waiting times, and it's great to have any issues solved so fast.

Using app

Over 2 years

Total reviews

3

Average rating

4.3

Developer Reply

Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We promise to always support you until you are satisfied. If you have any concerns, please remember we're always here. Contact us via live chat or email at [email protected] and enjoy more of our professional support services. Happy Selling! Cindy | GemPages Customer Success Team

5 / 5 Share

Aug. 22, 2022

I really like this app And all support member is also helpful I suggest Please use this app Thanks

Store

Basiqe

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this stunning review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

5 / 5 Share

Aug. 22, 2022

I have been using gempages for my product page. I like this app and their service. I am very thankful to the customer support staff as well as the tech team at gempages for always prioritizing our concerns. They have helped me right away with my technical issues and have had them resolved in no time. I really appreciate their time and effort. Highly recommend gempages if you are looking to customize your store.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi Sumaiya, We were delighted to get your review! It really put a big smile on our faces. Happy to hear that our support agents accompanied you throughout your entire experience with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email address [email protected]. Nathan | GemPages Customer Success Team

5 / 5 Share

Aug. 18, 2022

I've used this app for 2+ years. Best of its kind and the support team is amazing. Even when there are issues not related to the app itself, they try to help identify and provide solutions. Highly recommend. No need to try any other page builder than Gem Pages.

Using app

Over 2 years

Total reviews

5

Average rating

5.0

Developer Reply

Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. If there is anything more we can do to assist, please do let us know via live chat or email [email protected]. Thank you very much! Cindy | GemPages Customer Success team

5 / 5 Share

Aug. 18, 2022

By far the best page builder on Shopify, period. I've had the best customer service ever, I had a complicated issue due to my store being heavily customized with custom code and in a couple of hours, they had a couple of people on the case and got the work done to meet my needs. Big thanks to Lara and the developers! Also, I would like to highlight how smooth this platform works, I say it's just as good as Elementor on WordPress. And on final note, unlimited pages like on many Wordpress page builders. Cheers!

Using app

7 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience. Lara and our support team will definitely be happy to read what you wrote, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. So thanks for your kind words and we look forward to having more great experiences in the future! All the best! Nathan | GemPages Customer Success Team

5 / 5 Share

Aug. 18, 2022

This app works great for custom pages, and the support is next level! They are quick and helpful whenever I run into an issue.

Store

Roeda

Using app

Almost 2 years

Total reviews

6

Average rating

4.3

Developer Reply

Thank you very much for sharing your experience! Happy to hear that you received 5-star service from our customer support team. Happy Selling!

5 / 5 Share

July 12, 2025

This app is really simple to use and has great functionality. I really like the fact that you can configure for desktop, then go to other device configurations and customize for each device. Customer support has been excellent too! Liam has provided excellent support this evening. Thank you!

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your review. We are thrilled that you are enjoying the app and that you found it easy to use! It's looking awesome! Feel free to let us know whenever you need assistance! Nathan | GemPages Customer Success Team

5 / 5 Share

Aug. 16, 2022

Best customer service/ IT team. Shout out to Jane that helped a beginner like myself to achieve my dream online store. Thank you!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

We're proud to assist with your business. Glad to hear that Jane was there to help you get familar with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email [email protected]. Thank you very much!

5 / 5 Share

Aug. 16, 2022

I've been using GemPages for about 1 month and I like this app a lot. The drag and drop model is so easy. The support is AMAZING. I'm not a developer and I have a basic understanding of coding so being able to have support is important to me and the support team has helped me immensely. Highly Recommended!

Using app

27 days

Total reviews

20

Average rating

3.9

Developer Reply

Hi, I would like to express my sincere gratitude for your recommendation! Don't hesitate to let us know if there is anything more we can do to help. All the best! Cindy | GemPages Customer Success Team

5 / 5 Share

Aug. 16, 2022

I've been using this app now for 1+ year. Best app out there to help simplify your product page in the making & make cool own unique designs. Support is suberp, always there for you and very patient.

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Wow! Thank you for leaving us this such wonderful review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. Happy Selling!

5 / 5 Share

Aug. 15, 2022

Honestly its a great app, the price is really good and their service when you have a problem is fast. You really should give them a shot! Shoutout to Liam.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

We were delighted to get your review! It really put a big smile on our faces. Happy to hear that our support agent ( Liam ) accompanied you throughout your entire experience with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email address [email protected]. Thank you very much! Cindy | GemPages Customer Success Team

5 / 5 Share

Aug. 14, 2022

Easy to use editor for beginners like myself. Fast fix from support staff when I have issues. Appreciate their help even on the weekends. Friendly and attentive as well. Thumbs up!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this stunning review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime!

5 / 5 Share

Aug. 13, 2022

the app is very easy to use. just drag and drop. I just came across a little issue that my Shopify pages are synced to this app and I accidentally deleted one. The team is very responsive and patient in helping me with restoring the pages. Many thanks.

Store

ViaVelo

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Our team thrilled to receive such great rating. Happy to hear that you enjoy the app. Thank you so much for your support. Our entire team at GemPages ASIA greatly appreciate it. Feel free to let us know whenever you need assistance! Nathan | GemPages Customer Success Team

5 / 5 Share

Aug. 12, 2022

I use this app for doing a custom pages and it works really great. Enjoy it. The support team are straight professional.

Store

Shiveri

Using app

17 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking your time to leave us this review! Glad to hear that GemPages was helpful to create your pages. They're looking stunning! Don't forget to reach us via live chat or email, if you need us we are there to help! Happy Selling!

5 / 5 Share

Aug. 12, 2022

love this app and their customer service!!meet the inset third party app problem before, their customer service help me to fix it quickly and in the perfect way,much appreciate!

Store

YANDW

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking the time to provide feedback. We are so delighted that you rated our service 5 star as we strive to provide the best customer service for all our customers. I'll surely pass your kind words onto him/her. Don't hesitate to reach us if we can do anything to assist! Best wishes!

5 / 5 Share

Aug. 12, 2022

The support team is exceptional and they are quick with responses. They provided the solution and were very cooperative.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!

1 / 5 Share

Aug. 11, 2022

Never in my life have I worked with an app with SO MANY BUGS! Texts come out of nowhere, if you undo a tiny change, it undoes the work of an entire day and if you try to pess CTRL+Y it doesn't work. Links don't work, if you edit the code (correctly) it won't let you adjust the font-sizes (WTF?!). I am spending more time with the assistance than building the pages. Going back soon to Pagefly

Using app

6 days

Total reviews

5

Average rating

3.4

Developer Reply

Hi Matteo, Thank you for taking the time to provide us your feedback! Please accept my apologies for the recent frustration you've experienced. I have checked the issues and it appears that the issues happened when we had some unusual theme codes and it affected to our store design. Mona & our technical staff has added the scripts, and this is now fixed very quickly, could you please help us check and let us know how it goes? Again, your satisfaction is invaluable to us and we set a high standard for ourselves. In this instance, we clearly dropped the ball and we are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself. Please let us know if you have any additional questions, concerns, or comments. Feel free to reach us via email at [email protected] or live chat. Thank you again! James | Customer Success Manager GemPages Page Builder