All reviews

Rating Breakdown

  • 5
    95% (4,340 ratings)
  • 4
    3% (121 ratings)
  • 3
    1% (26 ratings)
  • 2
    0% (21 ratings)
  • 1
    2% (80 ratings)
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5 / 5 Share

April 3, 2021

I made my first experience with building a website myself with GemPages. Gempages is clear but still gives many possibilities of own designs. I especially like the close and friendly contact to the support (Special thanks to Leo!).

Using app

7 months

Total reviews

7

Average rating

4.4

5 / 5 Share

April 2, 2021

While you may face the occasional glitch or hiccup, the customer service is always there to support you in whatever way they can. But most times it's beyond the usual customer service and they come up with a way to do something wonderful for your site. Highly recommend service.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking your time to leave us this review! Glad to hear that GemPages was helpful to create your pages. They're looking stunning! Let us know via live chat or email [email protected] if there is anything else that we can help you with! We're always there to assist whenever you need! All the best,

1 / 5 Share

April 2, 2021

Absolutely horrible. Ruined a lot of the coding in my shopify store that took me days to fix. Use Pagefly instead, its significantly better and easier to get the hang of. Plus the customer support responds very quickly.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, I’m truly sorry for the unexpected experience that you have had early today. We always try to make our customers' experience easy and enjoyable, and we hold our stores to a very high standard. In this case, we clearly fell short. Taking back to your issue, after carefully checking, we have encountered that there is a non-expected behavior when using different page builders at the same time. Thus, I'm willing to assist you to make everything back to normal as soon as possible. I would like to reach out to you via email and would love to hear back from you. Once again, we apologize for any way in which we may have inconvenienced you. James | Customer Success Manager

5 / 5 Share

April 2, 2021

Very satisfied with the app, the customer service is awesome and responsive. You can get really creative with this app :)

Store

Keypper

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

Wow! Thank you so much for this great 5-star review. Thrilled to hear that you have amazing experience with GemPages and our service! Don't hesitate to reach us via live chat or email, if you need assistance. Thank you again!

5 / 5 Share

April 1, 2021

Amazing landing page builder and great customer support, helped me with a lot of customization and questions I had - Thank you guys!

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Our team thrilled to receive such great rating. Happy to hear that you enjoy the app. Thank you so much for your support. Our entire team at GemPages ASIA greatly appreciate it.

5 / 5 Share

March 31, 2021

10/10 Builder and Staff. I use this on all of my shopify businesses. Janice helped me and was VERY Responsive and very kind. GIVE HER A RAISE :) God Bless, -Jake

Using app

6 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review! We are so happy that our support agent - Janie was there to assist you, everything looks fantastic. Don't forget to reach us via live chat or email, if you need us we are there to help!

5 / 5 Share

March 31, 2021

This app is very easy to use, full of great features for an amazing price, and has excellent customer service!

Using app

Over 2 years

Total reviews

3

Average rating

4.7

Developer Reply

I would like to express my sincere gratitude for your recommendation! Don't hesitate to let us know if there is anything more we can do to help. We're always happy to assist!

5 / 5 Share

March 31, 2021

Gempages is awesome! We initially used FlyPage, which was okay. When we transitioned to GemPages we saw a material difference in quality. Gempages is easy to use, quick, lots of features, really an all-round good experience. The support staff is on the ball! We had SEO code that we needed to embed into the site to optimize it. Within 24 hours the gempages team sorted it all out. (They responded quickly, alerted me as to what steps needed to be taken, requested permission to act and the same time the next day problem resolved). Really great app, great support, highly recommended.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and looking forward to having more grateful experiences in the future! We're always happy to give you a hand whenever you need. Best wishes!

5 / 5 Share

March 31, 2021

Great customer service , extremely helpful ... Always will use this app to build my shopify pages !

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2021

A very efficient support, which helps us a lot. They helped me with my problem very quickly. I recommend this application!

Store

Nivota

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2021

The gempage website builder is the best I know because, in the end, it will have look like you paid 6000 € for that. That's not the only reason I choose gem page. It's...I am not a website expert... I struggle a lot... And I am absolute thankful, that I know, if I have a question....the support will be there and help me, with all my annoying questions. I would give the support 10 stars if I could and the app also.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2021

i was having problem with my links and where to put them and to import other stuff and i got the right help i needed and with everything i needed done

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 29, 2021

GREAT APP, great customer support, overall the best app we've ever worked with. Amazing tools, easy to use, perfect integration, very seamless. Would give this 10/5 stars if I could.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

March 29, 2021

Excellent app and excellent assistance, they work very well! I asked for a problem and they have answered me at moment

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2021

The review app that I was using was not going in correctly with this application and then I messaged Marc from customer service and he was able to help me with that and do some other stuff for me.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2021

Great page builder and their customer support is phenomenal, even in the weekend. I can create gorgeous professional templates with this app.

Store

.

Using app

2 months

5 / 5 Share

March 26, 2021

Really good page builder... very easy to use, but if having any issue the team supporting is just great!!! Thanks a lot!!!

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for taking your time to leave us this review! Glad to hear that GemPages was helpful to create your pages. Don't forget to reach us via live chat or email ([email protected]), if you need us we are there to help!

4 / 5 Share

March 26, 2021

Excellent customer service when you can reach them (time difference). They showed me how to fix things and made videos so I could learn myself. They also edited code for me to change some things as well. Takes some time and effort to play around with it to see how it looks (lots of tweaking etc) but once you get the hang of it it goes smoothly!

Using app

11 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks very much for your balanced and fair review. We're happy to hear that you find GemPages helpful. We would love to know more about your experience via our live chat channel or email ([email protected]). We would be happy to check and make it right for you! All the best,

5 / 5 Share

March 26, 2021

Incredible level of attention and kindness from Cindy, thank you very much for your time and patience. I wish they all had the same predisposition. Thanks a lot!

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your review! We are so happy that our support agent (Cindy) was there to assist you, everything looks fantastic. Don't forget to reach us via live chat or email, if you need us we are there to help!

5 / 5 Share

March 25, 2021

Loving Gem Pages so far. Customer support is excellent. Tom has written 40 lines of custom code for my store in order to add a new feature. The professional plan is worth it just for the customer support.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

We're proud to companion with your business. Glad to hear that support agent - Tom was there to help you get familar with GemPages. If there is anything more we can do to assist, please do let us know via live chat or email [email protected]. Thank you very much!