All reviews

Rating Breakdown

  • 5
    95% (4,310 ratings)
  • 4
    3% (119 ratings)
  • 3
    1% (26 ratings)
  • 2
    0% (21 ratings)
  • 1
    2% (80 ratings)
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5 / 5 Share

May 11, 2024

I'm a free tier user yet because I'm testing the tool. The experience has been amazing. I had a conflict between GemPages and my shopify theme and the support solved it very fast.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 11, 2024

Extremely satisfied with using GemPages. My website is getting so much better! When I reached out to support, I received prompt and knowledgeable assistance from Anthony. He even followed up the next day to ask if everything was going well. The responsiveness and expertise of the support team really stands out. I'm very pleased with my experience using GemPages and would highly recommend it to others.

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

May 11, 2024

really really great support thank you sarah...

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 10, 2024

GemPages has been a real gem in building my new Shopify store! It's so easy to use and has all I need. Also, their team has excellent dedicated customer support, that quickly responds and solves my issues. Way to go!

Using app

4 months

Total reviews

3

Average rating

5.0

1 / 5 Share

May 9, 2024

Unfortunately, I spent hours working on a landing page for nothing. The AUTO save function and regular save function didn't work and the next day hours of work were for nothing. And the customer service is super incompetent. All they could tell me after hours was that the auto-save function worked and they couldn't help me. I will never use this software again.

Using app

About 1 month

Total reviews

3

Average rating

1.0

Developer Reply

Dear Lukas, We are deeply sorry to hear about the frustration that you experienced. We understand how valuable your time is and sincerely apologize for the inconvenience. Upon investigating your case, we did not find any issues with our app's auto-save or regular save functions, and we are truly perplexed by the unexpected behavior you encountered. However, we will make sure to deep dive to prevent the same issue occurs in the future. We regret if our customer service fell short of your expectations, and we apologize for any inconvenience caused by the delay in finding a resolution. We strive to provide excellent support to all our users, and we are sorry if we did not meet your needs on this occasion. If you would be willing to give us another chance, we would love the opportunity to assist you personally and ensure a smoother experience. Once again, we apologize for any inconvenience caused, and we thank you for your understanding. Best regards, GemPages Support Team

5 / 5 Share

May 8, 2024

Their customer service is unmatched. They always fix any issues that arise in a timely manner!

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 7, 2024

GemPages is our goto page builder - it integrates with lots of tools we use, we can build new and good looking pages quickly and frequently, and we can customize content to a much greater extent than we can with the shopify section editor. Great app that we have used on several stores.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2024

Kyle is amazing! Every time I have contacted customer service I have been pleased with their responsiveness and helpfulness.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2024

Salve, ho chiesto diverse volte aiuto al centro assistenza di GemPages ho sempre ricevuto ottimi consigli e spiegazioni dettagliate in tempi record.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2024

Perfect attention "Mona" helps me a lot, to easy to use with this personal

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2024

Gempages is my favorite because it is so easy to navigate even though they don't have features like the other page builders that I tried before. There is a chat on the bottom right of the page, and customer support will always help and be honest about what is going on. It was truly an amazing experience.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 7, 2024

Very good customer support

Store

Vibali

Using app

6 months

Total reviews

4

Average rating

4.8

5 / 5 Share

May 7, 2024

Amazing support, super easy to use. Great for new store owners and veteran ones. Nothing bad to say. Had a support agent fix 3 of my problems in literally 20 minutes. Harry is a fantastic helper.

Store

My Store

Using app

11 days

5 / 5 Share

May 6, 2024

Amazing solution and customer support! I love being part of GemPages ecosystem.

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 5, 2024

Customer service is extremely helpful and responsive; I just started using but already have a great looking page in the works thanks to their help!

Using app

About 24 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

May 4, 2024

Ummm WOW!? I have never in my 4 years using Shopify have made it a priority to come back and leave a review on an app. this was the easiest and most simple, helpful advancement to my website. I created a new and beautiful homepage within 15 minutes very easily. I am very impressed

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

May 4, 2024

Took me a little learning but Tony in Support was awesome and guided me through. The issue was user error :) Have now done 2 pages will update on improved conversions a little later.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 3, 2024

The advice they gave me was perfect.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 3, 2024

Recommend. Had a problem with a product page, Withing 20min Anthony helpled me and got my store running again!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 2, 2024

Love GemPages, super easy to use, looks great and the support is fantastic. Highly recommended!

Store

Aequel

Using app

8 months

Total reviews

2

Average rating

5.0