All reviews

Rating Breakdown

  • 5
    95% (4,313 ratings)
  • 4
    3% (120 ratings)
  • 3
    1% (26 ratings)
  • 2
    0% (21 ratings)
  • 1
    2% (80 ratings)
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5 / 5 Share

Jan. 2, 2024

The customer support is really nice and was really patient. I haven’t had much experience yet but i really like the editor from what i’ve seen so far. overall really good

Store

My Store

Using app

About 1 month

5 / 5 Share

Jan. 1, 2024

Support is amazing! They went out of their way to do make possible what I was asking for. Highly recommended!

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 31, 2023

Excellent application, it has what you need to create a web store. In addition, the customer service is super good and responds almost instantly. 100% recommended!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 31, 2023

Very nice and professional customer support. The technical team responded to my issue in a matter of hours

Store

Vierda

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 29, 2023

excellent support.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 28, 2023

Sono rimasto estremamente soddisfatto dell'assistenza fornita e desidero condividere la mia esperienza positiva. L'operatore che mi ha assistito è stato eccezionale in ogni aspetto, cortese, paziente e altamente professionale.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 27, 2023

I have been using GemPages for a few months now and it's amazing ! It can pretty much do everything. - If you need custom code from other thirdparty app it work perfectly BUT some time it require a little bit a of help - It could be tricky to add specific condition by code The Customer Support is just fantastic. I really recommend !

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 27, 2023

The support is the best I have ever witnessed! Great app and when an error occurs, they will get it done asap for you. 10/10

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 27, 2023

The support team is very helpful and I've had only good experience with Gem pages

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 25, 2023

One of the greatest attractions of this app is the simplicity of creating the ideal page by just selecting and arranging elements. It offers a wide variety of elements, catering to diverse design needs. Even though the app is not available in Japanese, its intuitive and user-friendly interface makes it easily accessible for beginners. What's particularly noteworthy is the excellent support system. The support team provides detailed guidance with images, ensuring peace of mind for users when they encounter any uncertainties or questions. This is a significant advantage for users. There are many wonderful apps in the market, but I am truly grateful to have encountered this one. The combination of ease of use, a wealth of features, and attentive support creates an environment that maximizes user creativity. I highly recommend trying this app for anyone interested in design.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 24, 2023

Agents are great, they respond very quickly and resolve issues at the same time.

Store

My Store

Using app

4 months

5 / 5 Share

Dec. 23, 2023

I am very happy with GemPages. For me, they are a must have. One of the best things is the chat support. They go above and beyond to figure out the problem. Usually it is something stupid I've done. Thank you so much, GemPages

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 22, 2023

Really great app and great customer service. Can strongly recommend it.

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 22, 2023

Gempages has been great to use to build my website. I have contacted the team a handful of times for support and they are amazing everytime. All of their suggestions has worked and they are helpful and friendly to understand how they can asisst.

Store

body pH

Using app

2 months

Total reviews

4

Average rating

4.5

1 / 5 Share

Dec. 22, 2023

WANT TO GO BACK TO FREE PLAN, ITS NOT POSSIBLE SINCE THEY HAVE NOT HAVE THE OPTION ANYMORE!

Using app

Over 2 years

Total reviews

1

Average rating

1.0

Developer Reply

Dear Esteemed Customer, We extend our sincere apologies for any inconvenience you may have experienced. In our commitment to ensuring a smooth transition and guaranteeing the integrity of the billing system, we have manually reverted the option back to the Free plan. We encourage you to reach out to our dedicated Customer Support team for any further assistance you may require. Your satisfaction is our priority, and we are readily available to address any concerns. Thank you for promptly providing your feedback. Rest assured, we remain dedicated to continuous improvement and will diligently work towards enhancing your overall experience. Best regards, GemPages Support Team

5 / 5 Share

Dec. 21, 2023

just loaded the app and had a small issue (on my end) and Morgen was great about the whole thing. She checked in on me the next day just to make sure im good. super pleased. Super fast response completely happy with my decision. Morgen is fantastic

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 20, 2023

Amazing app, the support is also amazing! Especially Mona!! Thank you so much!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 19, 2023

Without a doubt the best page builder extension for Shopify. Best of all is their customer service, they are very nice and always there to help you out. We highly recommend!

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 17, 2023

I love GemPages for its awesome support. Whenever i have a problem i get fast and transparent solutions.

Using app

7 months

Total reviews

1

Average rating

5.0

4 / 5 Share

Dec. 16, 2023

GemPages is a great upgrade to your shopify store in case you are going for a more flexible, more diverse layout of your shop. But then with more possibilities also come more complexities. You can easily get frustrated by the many details that have to be taken in to account. The competence of the support team will clarify a lot, but this always means a delay because one is not that independent as he would wish. Normally they will help you instantly or in a short amount of time, but as they have a lot of customers, on a busy day the answers can delay until a day or more. This in one way is a great signe as it shows that a lot of people trust the possibilities of GemPages, but it means as well that a lot of the clients of the platform are in need of help and assistance because of the complexity. I would recommend GemPages to people that already have sufficient experience with page builders. If you are a beginner, just be prepared to invest a lot of time because it really is a learning curve. And if something does not work, dont loose to much time but ask the support team as they are a great help and mostly also fast in answering to your requests.

Store

AwwShop

Using app

4 months

Total reviews

1

Average rating

4.0