All reviews

Rating Breakdown

  • 5
    95% (3,581 ratings)
  • 4
    2% (94 ratings)
  • 3
    0% (12 ratings)
  • 2
    0% (14 ratings)
  • 1
    1% (56 ratings)

Reviews with Text

  • 92% (3,458)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 1, 2025

Customer Service team was amazing! Solved my issue less than an hour!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 1, 2025

We love this app for building custom pages! Our company, Wash Safe, makes Eco Safe exterior cleaning products to clean roofs, siding, decks, pavers, etc; and we needed really attractive and user friendly pages to help us show clients that. GemPages is the best page builder we have used with the best support. In the last couple weeks alone we have reached out to their team for help and received a FAST reply and FAST solutions to help us build our dream pages. You guys are the BEST!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hello Wash Safe, a JR Chemical Co., Thank you for the amazing feedback. We are delighted to hear that GemPages has helped you create attractive pages to showcase your Eco Safe cleaning products. It is also great to know our team could provide fast responses and solutions when you needed assistance. Should you ever want support while expanding your pages or trying new ideas, our team will be ready to assist. Bella GemPages Customer Support Supervisor

5 / 5 Share

Dec. 1, 2025

GemPages has truly changed the game for designing Shopify pages. The platform is incredibly intuitive, flexible, and powerful — perfect for creating high-converting product pages without any coding skills. Recently, I faced some challenges while building a product page, and the support team was exceptional. Kayle from GemPages support assisted me almost immediately and resolved the issue quickly and professionally. Their responsiveness and dedication really stood out and gave me the confidence that I’m using the right tool for my business. Highly recommended for anyone looking to elevate their Shopify store design with a reliable and user-friendly page builder backed by a fantastic support team.

Store

My Store

Using app

--

5 / 5 Share

Nov. 30, 2025

Very helpful support team! I found myself frustrated a bit over what seemed like a lack of full-featured funnels. Tony was extremely helpful in showing me all the ways to do what I wanted. They all work out of the box. I would suggest if you think a feature does not exist or work the way you hoped, reach out to support. Sometimes accessing it or configuring it may require a quick tutorial from support. GemPages is often more powerful than I realized. Especially for advanced features. They respond quickly, send screenshots to guide you through the solution, and are very patient. This saved me in a big way today.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello Deep Yarnings, Thank you so much for sharing such a detailed experience. We completely understand how frustrating it can be when a feature does not initially work the way you expect, so it is wonderful to hear that Tony was able to guide you through the process and help you discover the right solution. Your kind words about our team's patience and quick responses truly mean a lot to us. GemPages offers many powerful features and sometimes a quick walkthrough from our support team can make everything much clearer. We are very happy that the guidance and screenshots helped resolve the issue and made your day easier. If you ever want help exploring more advanced features or need assistance again, please feel free to reach out anytime. Our team will always be here whenever you need support. Auri GemPages Customer Support Manager

5 / 5 Share

Nov. 30, 2025

It has been amazing. GemPages support is second to none— not only their support, but also their templates and how easy it is to implement in Shopify. There’s no doubt it is currently the best add-on in 2025. Ha sido lo maximo, el soporte de GemPages es insuperable, no solo su soporte sino también las plantillas y lo facil que es implementarlo en Shopify, no cabe duda que es el mejor complemento actualmente en el 2025.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2025

I'm currently using the free trial of this app. At first, I thought they wouldn’t respond quickly since it’s just a trial, but I was wrong. Their support team replied and fixed the issue right away. Thank you, Sarah and Ivy, you two are the best!

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2025

El servicio al cliente y de apoyo es oportuno y se esmeran en encontrar soluciones a los problemas. Gracias Sr. Tony

Using app

4 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 29, 2025

Es una excelente aplicaciòn y los colaboradores siempre estan atentos a ayudar. Tony es muy profesional y excelente para ayudar en todo momento.

Store

BedFull

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 29, 2025

great support

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2025

there is no better costumer support and help then gemapges

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2025

Perfect Page builder for us. I need help in the page with issues on the default Shopify theme integrating with GP and they showed me what needs to be done and addressed it quickly. Really love to suggest to you this App.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2025

Very easy to navigate! Support is on point!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 28, 2025

We’ve been using GemPages for almost five years, and I have to say—it’s an incredibly powerful and easy-to-use page builder. Even more importantly, their customer service is outstanding! Whenever you need help, their team is always there, offering timely and professional support.

Using app

Over 4 years

Total reviews

7

Average rating

4.4

Developer Reply

Hello Unik Portrait, We truly appreciate your continued trust in GemPages over the years. Hearing that the builder has remained both powerful and easy to use for your store means a lot to our team. Whenever you want help with new layouts or updates, our team will always be ready to assist. Auri GemPages Customer Support Manager

5 / 5 Share

Nov. 27, 2025

Liam was extremely helpful! I was having issues with my website footer and he guided me through the problem quickly and clearly. His support made the whole process stress-free, and everything looks perfect now. I really appreciate his patience and professionalism—highly recommend working with him!

Using app

Over 3 years

Total reviews

3

Average rating

5.0

Developer Reply

Hello Appliance Protect, Thank you for taking the time to share your experience. Liam will be very happy to know his guidance helped resolve the footer issue and made the process smooth for you. Your recommendation means a lot to our team. If any new questions come up while building your pages, our team will always be ready to assist. Emma GemPages Customer Support Supervisor

5 / 5 Share

Nov. 27, 2025

Ken helped with everything and he was really fast. Very positive experience!

Using app

About 10 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 27, 2025

Great customer support. Love using gempages.

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 27, 2025

Very good job

Store

Zolia

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 27, 2025

harry is the goat no page builder is so so good support is top notch and chris is cool too

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 23, 2026

Ann from the Gempages support team is exceptional. She helped me several times to get to the bottom of why a piece of code wasn't working, they did it promptly and kept going until it was resolved. Overall I am happy I can design a website with no prior experience, Gempages made that possible.

Store

My Store

Using app

5 months

5 / 5 Share

Nov. 27, 2025

Really good service - we have had great experience with the customer service. If you are lucky then Jamie will guide you all the way whenever problems arise.

Store

Ullo

Using app

5 months

Total reviews

3

Average rating

3.7