All reviews

Rating Breakdown

  • 5
    95% (3,581 ratings)
  • 4
    3% (94 ratings)
  • 3
    0% (12 ratings)
  • 2
    0% (14 ratings)
  • 1
    1% (56 ratings)

Reviews with Text

  • 92% (3,458)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 23, 2025

Outstanding Support from Sinclair at GemPages I spent five days trying to resolve an issue that kept my page offline. I was bounced back and forth between Shopify and GemPages, and despite multiple collaborators looking into it, no one was able to fix the problem. That is, until Sinclair stepped in. He quickly figured out what was wrong and resolved it in no time. After days of frustration and countless attempts, he was the one who finally got my page back online. His expertise, efficiency, and willingness to help were outstanding. Sinclair is an absolute credit to the Gem Pages support team. Highly recommended!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 22, 2025

The best landing page software there is. Will continue to use. The team is great, especially Harry!

Using app

Over 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 22, 2025

Love this app. Make it so easy for me to get the layouts I want for my product and other pages. Support is quick and easy. Highly recommended!

Using app

About 8 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2025

Fantastic app - super versatile. Great integrations. The best part though is the support! Thank you!!

Store

Brook

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 21, 2025

Ken is a great worker and helped me with everything. Thanks for everything. Great

Using app

11 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Nov. 21, 2025

It doesn't work with JPEG image formats, total waste of time. We tried to request a refund only five hours after payment, but they make you provide so much evidence. It’s just another way of wasting time.

Store

SUSU

Using app

11 days

Total reviews

1

Average rating

1.0

Developer Reply

Hello SUSU, We’re sorry for the frustration you experienced regarding the image format request and the refund process. Regarding the images, your request involved changing all background colours to match a specific reference colour. Technically, this is only possible using PNG format, as JPEG does not support transparent or editable backgrounds. This limitation applies not only to GemPages but to all apps using the same image standards, which is why a JPEG solution was not feasible in this case. As for the refund, we strictly follow Shopify’s required process to avoid billing errors. This means we need sufficient and correct information to verify each request before proceeding, ensuring refunds are handled accurately and safely for all customers. We appreciate your feedback and are always happy to review your case again if you have further questions. Please feel free to reach out and we’ll be right here to assist. Kind regards, Auri GemPages Customer Support Manager

5 / 5 Share

Nov. 21, 2025

muy buen servicio me ayudo en hacer todo basicamente, simple y facil de exportar las fotos

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2025

good customer service

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2025

You still build the pages yourself, but with Gempages it’s super easy. No code needed, lots of options and very smooth to work with. Support was quick and genuinely helpful.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2025

LIAM is great, he helped fixed an issue right away. + easy to use page builder

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 20, 2025

Great Customer service and fast!

Using app

About 4 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Nov. 20, 2025

Store

Longify

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2025

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2025

Great support, always helpfull. I recommend this app for all begginers and advance people. I like to have full control of my funnel and here i have this.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2025

great

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 20, 2025

The best customer service. The great applications.

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2025

app is super easy to use and i am not a web builder AT ALL! Online help chat fixed an issue it had as well.

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 19, 2025

Up late working on my site and hit a wall. But Chat was there ready to help! I shred screenshots of my issues and they helped me until it was resolved even accessing my site to fix an issue. So far GemPages is a great partner!

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2025

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2025

jedes mal aufs neue tolle erfahrungen mit dem Support, zügige Präzise umsetzung und Stellungshilfe. Danke

Using app

9 months

Total reviews

2

Average rating

5.0