All reviews

Rating Breakdown

  • 5
    95% (4,314 ratings)
  • 4
    3% (120 ratings)
  • 3
    1% (26 ratings)
  • 2
    0% (21 ratings)
  • 1
    2% (80 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 30, 2023

The representative is very patient through out the whole process, guided me step by step, I really like creating content out of GemPages, it is the best and quickest way to design your website.

Using app

25 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 30, 2023

nice service. very short response time and solve the problem properly. appreciate for the service

Store

Lumiox

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 30, 2023

Very easy to use once you get your head around it or if you have use other landing page builders. I think this is one of the better ones I have used and responsiveness is also great. I add a couple of issues displaying Afterpay and Recharge but the GemPages team were quick to help and fixed it. Loving this app!

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

Great App. Great support. This made things easier. I come from other CMS such as Wordpress and Shopify needs a lot of work

Store

Nipsy

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 20, 2023

best customer support and better than pagefly %100 customer service is clearly fast and they are so helpful they are everytime so fast and helpfull 100% perfect

Using app

6 months

Total reviews

5

Average rating

4.2

1 / 5 Share

Aug. 26, 2023

These guys charged me for 13 months of 29.99 charges of this app after my store closed and I paused Shopify. I didn't ever uninstall it, I thought it was paused. I literally asked them in several emails to reconsider, refund only half, etc and they wouldn't budge, blaming me, their customer for not uninstalling the app. They would only refund one month citing "fairness to all" in the refund policy". So I logged back in and left this review. Beware

Using app

Over 2 years

Total reviews

1

Average rating

1.0

Developer Reply

Hi Nico, We deeply apologize for the inconvenience you've faced and appreciate your feedback. We understand your frustration regarding the unexpected charges while your store was paused but the app wasn’t uninstalled. Our refund policy aims to be fair and transparent to all users while encouraging proactive management of subscriptions. Although we couldn't provide a full 13-month refund, we offered a one-month refund in goodwill, recognizing our shared desire for resolution. Please know that we never intended to blame you. Your review helps us improve our communication and policies. If you have further concerns, please reach out directly. Thank you for your understanding. We hope to regain your trust and provide a better experience in the future. Warm regards, GemPages Support Team

5 / 5 Share

Aug. 25, 2023

Ottimo assistenza clienti. Tempestivi nelle risposte e di grande aiuto nel risolvere un problema con il mio sito. Grazie!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 24, 2023

The app has so many great features to upgrade your store view! And support will help you with any question that you have!

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 24, 2023

Best customer service ever! They always solved my issues every time I reached out they are also super nice!

Store

Drippy

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 24, 2023

I have been using Gempages for about a month now and it has been an incredible experience so far. To start, this app is incredibly user friendly and there are no limitations to what you can create. Whenever i experience some challenges, the support team is always there to help. Keep in mind that the time of day you'll get active support depends on your time zone, but they will always get back to you in a very timely manner. Whenever I chat with support they are there every step of the way to help me. That has been the best part of using the service. The price is also very affordable, which is what drew me into it at first when I compared it to similar apps. I started building one page as part of the free option then quickly realized how much value for money there is with this app so I have now built out more pages. I also love how there is a minimal learning curve. I HIGHLY recommend GemPages!!!!

Using app

27 days

Total reviews

4

Average rating

4.5

Developer Reply

Hi there, Thank you so much for taking the time to provide feedback. We're so happy to hear that you and your team find GemPages helpful to your projects. We are also so delighted that you rated our service 5 star as we strive to provide the best customer service for all our customers. Don't hesitate to reach us if we can do anything to assist! Best wishes!

5 / 5 Share

Aug. 22, 2023

Customer Support is top tier, they can fix any problem easily. The builder is easy to use & worth the investment.

Store

Mirmurr

Using app

27 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2023

Totally recommended! It is an amazing app that allows you to customize your store with cool designs and many options. Their customer service is the best and they are always willing to help you achieve the result you want. Do not look for more options, work with them :). Thank you!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2023

Ottimo prodotto e customs service.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 21, 2023

Great service. I've been able to customize my product pages as needed, basically turning them into their own sales pages. And the support is solid.

Using app

About 1 year

Total reviews

3

Average rating

4.0

5 / 5 Share

Aug. 20, 2023

L'aide au service client est parfait ! Ils sont super réactifs et patients quand il s'agit de vous aider et les réponses étaient claires ! Je recommande

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 20, 2023

Easy to use application, great tool for building your shop. Knowledgeable team, great customer support!

Store

BESOLLO

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 18, 2023

I'm a small business owner and at the moment don't have the privilege of hiring a web developer so I'm doing everything on my own, GemPages is by far the best website builder I've tested. It's fairly easy to use and learn, you don't need to be a professional to understand it and I love that. As with any app it takes time to get to know especially if you're a beginner but it's definitely not rocket science. It is on the pricier side if you would like to take advantage of all the features but all worth it in my opinion. Super excited for v7 to come out to be able to experience the current beta features in their full potential. This changes the game for people like me! Amazing customer service. Liam was so great at responding and helping me navigate a few things, something that should've taken 24 hours, took him 30 minutes. Very communicative and supportive! I'd 100% recommend GemPages.

Store

K-CARE

Using app

2 months

Total reviews

3

Average rating

5.0

Developer Reply

I appreciate your feedback and I'm glad to hear that GemPages has been a valuable tool for your business. As a business owner handling everything on your own, finding a user-friendly website builder like GemPages is crucial, and I'm pleased to know it's been the best one you've tried. I understand that the pricing might seem a bit higher for full feature access, but it's wonderful to know that you consider it a worthwhile investment. Your positive experience with our customer service, particularly with Liam, highlights our commitment to quick and effective assistance. Thank you for the vote of confidence in recommending GemPages. Should you ever need further support or have more feedback to share, please don't hesitate to reach out. Your success is important to us!

5 / 5 Share

Aug. 18, 2023

Also ich schreibe Eigentlich nie Bewertungen aber hier ist es wirklich mal angebracht. Ich bin von ein anderen Anbieter hier hin gewechselt und bin mehr als sehr zufrieden. Zumal sind die Möglichkeiten was man verändern kann sehr ausgeweitet und gut Verständlich. Und auch das Preis- Leistung Verhältnis ist super. Aber das beste an dieser App ist der Support! Dafür dass ich noch das kleine Abo habe, Antworten sie sehr schnell und haben auch immer eine Lösung auch wenn sie dafür mal den Code um schreiben müssen, werden die Kundenwünsche erfüllt und das immer Freundlich, Großes lob von mir!!!

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 17, 2023

Hands down the best page builder out there. And the support is absolutely amazing, whenever I run into an issue, these guys are always here to help!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your positive rating. We're happy that you're happy, and we're looking forward to providing you with an even better experience in the future.

5 / 5 Share

Aug. 17, 2023

10/10 Quick support like shopify, they always manage to solve my problem quickly. I am still on the free version, and the service is this good. I will be upgrading once my website begins to make money!

Using app

6 months

Total reviews

2

Average rating

5.0